build positive relationships -by redrock leadership

Build Positive Relationships

Presented By:Jeff Ruby

STRONGERGROWSocial Style Interaction

3RedRock Leadership, Tampa Training Center, Tampa, FL, 33614 | (813) 885 5097RedRockLeadership.com | [email protected]

© RedRock Leadership, Inc.

STRONGERGROW A Question of Emotions

Humans can, and at times need to, eliminate emotions from their decision-making.

Emotions & Decision Making

False

http://www.redrockleadership.com/

mailto:[email protected]



STRONGERGROW The Science of Emotion

Understanding How the Brain Works

• Rational areas are up in the cortex• Primitive emotional zone is close to spinal cord

Sensory Cortex

SensoryThalamu

s

Amygdala

Long Route

Short Route

Emotional Stimulus Emotional Response

Higher Cortex is disabled when emotions are at a high level (fear, anger, excitement, love, frustration)





STRONGERGROW Be a Leader

Not a Laggard or a Loner

Perseveran

ceLow

High

Emotional Intelligence

Synergisticwin/win orwalk away

Defensivewin/lose

Dutifulwin

Circle of Trust

Laggard Loner Leader





STRONGERGROW 5 Competencies

Be willing to persevere so that you may have the ability to be emotionally intelligent.

to recognize your influence on others- to let your intentions match your actions-

to do the right thing for the right reason-to recognize others’ emotions- to build positive relationships-

Personal AwarenessIntegrityInternal MotivationEmpathySocial Skills

ABILITY

to endure despite difficulty or delay- PerseveranceWILLINGNESS





ACTIVITY

STRONGERGROW The Approach State

Positive Events and Interactions Also Affect Your Physical Body

FAM

ILY

LOV

E

VAC

ATIO

N

LAUGHTER

AC

CO

MP

LIS

HM

EN

TMore Creative

Decreased Heart Rate

Stability

Relaxed Muscles

Higher Use of EQ

Improved Immune Function

Decreased Blood Pressure

Relaxation

Improved Digestion





STRONGERGROW The Avoid State

Negative Events and Interactions Affect Your Physical Body

WR

EC

K

TRA

FFIC

CO

MM

UN

ITY

BA

D N

EW

S

WO

RK

FIN

AN

CE

FIG

HTI

NG

Raised Blood Sugar Level to Provide Energy

Pupils Dilated

Heart Rate Increases

Release of Epinephrine into Blood Stream

Muscle Tension

Increased Blood Flow Narrowing of Arteries

Increase in Adrenaline and Cortisol (Stress Hormone)

Increased Blood Pressure

Cold, Sweaty Palms

Shakiness

Activity Ulcer Formation





Your highs & lows

affect your ability to regulate

your behaviors & emotions.

Page 11 +/-3





Motivators

(Why)

Behaviors

(How)

STRONGERGROW “The Why”

Drives The “How”

Beha

vior

s The how of your actions. The ability to interact effectively with people may be the difference between success and failure in your work and personal life. Effective interaction starts with an accurate perception of oneself.

Mot

ivat

ors The why of your

actions, which with application and coaching, can tremendously impact your valuing of life. Once you know the motivations that drive your actions, you will immediately be able to understand the causes of conflict.





STRONGERGROW

Dominance (“D” Factor) – How you handle problems and challenges.

Influence (“I” Factor) – How you handle people and influence others.

Steadiness (“S” Factor) – How you handle change and pace yourself.

Compliance (“C” Factor) – How you handle rules and procedures set by others.

The Language of Observable BehaviorKey Points to DISC





STRONGERGROW The Language of

Observable BehaviorKey Points to DISC

• DISC is a behavior assessment NOT “personality test.”

• Is to be used to create win/win relationships, not to manipulate.

• One behavioral style is NOT a better style than another.

• Your behavioral style is the combination of the highs and lows of all four factors.

• Every person has the ability and can adapt to any style.

• Adapting requires increased energy.

• How long a person can adapt is unique and different to each person.





STRONGERGROW

Key Points to DISC Behaviors

Task Oriented Introvert

People Oriented Introvert

Task Oriented Extrovert

People Oriented Extrovert

The Language of Observable Behavior

Page 24 +/-3





STRONGERGROW Adapted vs. Natural

BehaviorKey Points to DISC Behaviors

Adapted – What We Think Others Expect • Your game face • Adapted style • Reaction to present

circumstances • Conscious behavior• Most changeable• Who you are at work

Natural – Response to Pressure• Your “gut” reaction• Natural style• Reaction based on past

experiences• Unconscious behavior• Least changeable• When you’re stressed• Who you are at home

Page 22 +/-3





DCONDUCTOR

Emotion: Anger

Fear: Being Taken Advantage of

Need: To direct

Looking For: Results

Value to the Team:• Bottom-line organizer• Forward-looking• Challenge-oriented• Initiates activity• Innovative

Descriptors:• Adventuresome• Authoritative• Competitive• Daring• Decisive• Direct• Innovative• Persistent• Problem-solver• Results-oriented

Their Style:

Voice: Strong, confident, fast-paced

Volume: Loudest

Body Language:• Uses direct eye contact• Points finger• Leans to toward you

How Others Must Adjust Their Style:

Voice: Strong, clear, loud, confident, direct

Pace (Speech & Action): Fast, abrupt

Body Language• Keep Your Distance• Strong handshake• Direct eye contact





IPROMOTER

Emotion: Optimism

Fear: Social rejection

Need: To interact

Looking For: The “experience”

Values to the Team:• Optimism and enthusiasm• Creative problem solving• Motivates others toward goals• Team play• Negotiates conflict

Descriptors:• Charming• Confident• Convincing• Enthusiastic• Good mixer• Inspiring• Open-minded• Optimistic• Persuasive

Their Style:

Voice: Animated, friendly, rambling, explanations

Volume: Fairly loud

Body Language:• Smiles a lot• Expressive gestures

Adjust Your Style:

Voice: Enthusiastic, energized, friendly

Pace (Speech & Action):Fast, non-linear

Body Language• Get close• Use touch• Relaxed





SSUPPORTER

Emotion: Non-emotional

Fear: Loss of security

Need: To serve

Looking For: Security

Values to the Team:• Dependable team player• Supports a leader and a cause• Patient and empathetic• Logical thinker• Loyal, long-term relationship

Descriptors:• Amicable• Friendly• Good listener• Patient• Predictable• Sincere• Stable• Steady• Systematic• Team player

Their Style:

Voice: Low tone, warm

Volume: Soft

Body Language:• Small hand gestures• Relaxed,

non-emotional

Adjust Your Style:

Voice: Warm, soft, low volume, steady, calm

Pace (Speech & Action):Slow, metered

Body Language• Relaxed• Methodical





CANALYZER

Emotion: Fear

Fear: Criticism of work

Need: For procedures

Looking For: Proof and evidence

Values to the Team:• Maintains high standards• Conscientious and steady• Defines, clarifies, gets information and

tests it• Asks the right questions• Task-oriented

Descriptors:• Accurate• Analytical• Conscientious• Courteous• Diplomatic• Fact-finder• High standards• Mature• Patient• Precise

Their Style:

Voice: Little or no modulation, precise, cool or aloof

Volume: Quiet

Body Language:• Few hand gestures• Direct eye contact• Controlled

Adjust Your Style:

Voice: Controlled, direct, thoughtful, little modulation

Pace (Speech & Action):Slow, methodical

Body Language• Keep your distance• Firm posture





STRONGERGROW Growth vs. Fixed

MindsetFixed Mindset Growth Mindset

Threatened by success of others Finds inspiration in the success of others

Demotivated by obstacles Looks at big picture and seeks solutions

Ignores useful feedback Learns from coaching

Criticizes others Coaches others

Gives up easily Perseveres in the face of adversity





STRONGERGROW Controlling

Your Emotions

S T A R R



STRONGERGROWRedRock Leadership looks forward to helping your team Grow Stronger.

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