whale done-the power of positive relationships

16
Whale Done!

Upload: sohini-banerjee

Post on 18-May-2015

10.628 views

Category:

Documents


4 download

DESCRIPTION

Discover the difference between Whale Done! (catching people doing things right) and \'GOTcha\' (catching people doing things wrong). Whales- and people!- perform better when you accentuate the positive and redirect the negative. Instead of focussing your energy, as most of us do, on what goes wrong- redirect that energy towards a positive outcome in both work and family relationships. Tried to capture some points about the power of positive relationships and people doing things right in order to develop productive work and home environment. Please find attached the ppt on Whale Done and I have emphasised points on the Trainer Note.

TRANSCRIPT

Page 1: Whale Done-The Power of Positive Relationships

Whale Done!

Page 2: Whale Done-The Power of Positive Relationships

2

What’s in It For You?

• Reduce stress • Get more done • Just plain feel better

Page 3: Whale Done-The Power of Positive Relationships

Business Challenges

Today’s organizations experience….

Increased service expectations from Customers High Service standards amongst competitorsThe need to constantly increase efficiency &

effectiveness Challenges in retaining the employees

Improving the employees loyalty, dedication & engagement with the organization

Page 4: Whale Done-The Power of Positive Relationships

What’s in It for the Organization?

• Increase retention of top performers • Increase creativity and innovation • Improve service to team members and

customers• Inspire passion and boost performance!

Page 5: Whale Done-The Power of Positive Relationships

The Whale Done!™ Approach

• Build trust• Accentuate the positive• When mistakes occur, redirect the energy

Page 6: Whale Done-The Power of Positive Relationships

Trust

Hard to Get,Easy to Lose

Page 7: Whale Done-The Power of Positive Relationships

Trust

Built from Actions,

not words

Page 8: Whale Done-The Power of Positive Relationships

The ABC’s of Performance

A= Activator

Whatever Gets Performance Going

B= Behavior

The Performance That Occurs

C= Consequence

Your Response to the Performance

Page 9: Whale Done-The Power of Positive Relationships

Four Types of Responses

1. No Response

2. Negative Response

3. Redirection

4. Positive Response

Page 10: Whale Done-The Power of Positive Relationships

Whale Done!™ Can Be Used In

• Peer-to-peer relationships• Within your work team• Manager-to-employee relationships

Page 11: Whale Done-The Power of Positive Relationships

Our Emotional Bank Account with Others

• When we have positive interactions, we are making deposits.

• When we have negative interactions, we are making withdrawals.

Page 12: Whale Done-The Power of Positive Relationships

Redirection Response

1. Describe the problem clearly and without blame.

2. Show its negative impact.

3. Take the blame, if appropriate.

4. Make sure the task is understood.

5. Express trust and confidence.

Page 13: Whale Done-The Power of Positive Relationships

Whale Done!™ Response

• Praise immediately.• Be specific.• Share positive feelings.• Encourage them to keep up the good

work.

Page 14: Whale Done-The Power of Positive Relationships

Whale Done Commitment

• One thing I will start doing:

• One thing I will stop doing:

• One thing I will continue doing:

Page 15: Whale Done-The Power of Positive Relationships

GOTcha Catching people doing things wrong.

WHALE DONE !Catching people doing things right

Page 16: Whale Done-The Power of Positive Relationships

Thank You and try using some tips and WHALE DONE Everybody

-SOHINI BANERJEE ([email protected])