bring project managers and teams on board with change management - prosci delivering project results...
TRANSCRIPT
Presented by Catherine Smithson April 2016
Prosci Delivering Project Results: Workshop for Project Managers and Teams
Information Webinar
Introducing Being Human • Founded in 1993 • Our mission: develop change-capable people and organisations so they achieve the benefits of change.
• 10th anniversary as Prosci’s Primary Affiliate in Australia and New Zealand.
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Agenda
1. About you: your needs in building change capability on projects/programs and across the organisation
2. Role based training overview 3. Prosci Delivering Project
Results Workshop: • Target audience • Learning Outcomes • Action learning approach • Take ways • Our Facilitators • In house and public options – which
is right for you ? 4. Q&A
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“Change is the law of life. And those who look only to the past or present are certain to miss
the future.” John F. Kennedy
Greatest contributors to success 1. Active and visible executive
sponsorship 2. Structured Change
Management approach 3. Dedicated Change
Management resources 4. Interaction and engagement
with Project Management 5. Employee engagement and
participation 6. Frequent and open
communication 7. Engagement with middle
managers 6
✔
✔
2014 rank
2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.
ê
é
✔
✔
✔
Interaction and engagement with Project Management
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Percentage of participants who integrated Project Management and Change Management
71%
22%
7%
77%
20%
3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Yes No Don't know
2013
2015
Did integration make an impact on achieving project
objectives?
58%
42%
0% 10% 20% 30% 40% 50% 60% 70%
Integrated Did not integrate
Best Practices update on who receives training
• Significant increase in training for Change Management Resources (72% up from 51%)
• Decline in training for all other groups
• 76% of participants said their organisation didn’t prepare managers for change
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72%
44%
37%
31%
15%
0% 20% 40% 60% 80%
Change Management Resources
Project team
People Leaders
Executives
Impacted employees
Percent of Respondents
Groups that received CM Training
3%
3%
29%
47%
3%
0% 10% 20% 30% 40% 50%
Strongly agree
Agree
Disagree
Strongly disagree
Unsure
Percentage of Participants
Did your organisation adequately prepare people leaders during change?
2016 Best Practices in Change Management Report. 1120 participants in 56 countries. Prosci copyright 2016.
Building organisational change capability requires twin approach: training and project application
CM Build
Individual Competencies
Integrate into Changes, Projects
and Programs
Initiate Plan Design Develop Deploy
“Go Live”Kick off
Phase 3: Reinforcing Change
Phase 2: Manag ing Change
Phase 1: Preparing for Change
A D K A R
Strategy Plans Measures
GeneralProjectLifecycle
Individual Change Journey
Milestones
OrganizationalChange Mgmt
Activities
Major events
Prosci®
ADKAR ®
Model
Prosci®
3-PhaseProcess
Execs & Senior Leaders
Front-Line Associates
Middle Managers & Supervisors
Initiate Plan Design Develop Deploy Sustain
11 © Prosci Inc. All rights reserved www.change-management.com
Internalize ABC of sponsors
Internalize CLARC role in change
Expect and Thrive in Change
The effectiveness of Prosci’s research based, role based training
Design solutions with adoption
and usage in mind Execs & Senior Leaders
Front-Line Associates
Middle Managers & Supervisors
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Action Learning Program Key Change Enabling Roles
Senior Leadership
Change Practitioners
Project Teams
Managers
Front Line Employees
Prosci Sponsor Briefing (1/2 day)
Prosci Certification Program Experienced Practitioner Program,
ECM Boot Camp
Prosci Delivering Project Results Workshop (1 day)
Prosci Managers Program (1 day)
Prosci Employee Program (1 day)
Rol
e-B
ased
Tra
inin
g C
oach
ing
Sup
port
How Prosci’s role based training works
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Prosci Delivering Project Results: Change Management Workshop for Project Managers • 1 day • Get Project Managers and
teams, IT specialists, BAs, SMEs on board with CM
• Bring a current change • See connection between
adoption and usage and achieving results
• Includes $300 worth of Prosci cloud tools
• In house and public programs
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2016 Public Programs
Sydney: April 27 Melbourne: May 17 Auckland June 21
Brisbane: September 13 Perth: October 5
Canberra: October 11 Wellington: November 17
In House programs also
available min 12 participants
Prosci Delivering Project Results: Change Management Workshop for Project Managers • Launched in 2015 in Australia • Piloted for Prosci globally • Trained 225 people in wide
range of sectors • Specifically designed for
Project Managers and teams – uses PM concepts and terminology
• New content - NOT “cut down” version of Certification Program
• Action learning to suit their learning style
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Excellent, filled in knowledge gap in the change management
space. Kevin, Project Manager,
Government Services
Very relevant to day-to-day work processes. Feel I can definitely
incorporate elements into planning to make projects more successful!
Peter Moloney, Project Manager, University of Technology Sydney
Target Audience • Project Managers • Program Managers • SMEs • HR/L&D/OD – who are
SMEs on projects • Business Analysts • Change Champions • Change Analysts • Corporate
Communications - who are SMEs on projects
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Learning Outcomes 1. Reposition Change Management
to a key component of change success, in a partnership with Project Management
2. Show the connection between project deliverables, organisational outcomes and the required employee adoption and usage that delivers expected benefits
3. Overview of Prosci ADKAR Model and Prosci methodology
4. Leave with a completed Project Project Blueprint – a key deliverable for the Change Management Plan
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Excellent, filled in my knowledge gap in the change management space. Kevin,
Project Manager, Government Services
Action Learning Approach • Bring a current change • Work in teams or individually • Complete the Prosci PCT
Assessment on the change • Learn and apply using Prosci
Change Management Blueprint • Estimate the percentage of
expected benefits tied to “people change”
• Identify impacted groups and • Identify their future state
• Complete ADKAR assessment
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Take ways • AUD300 worth of Prosci resources • Workbook • Prosci Assessments and materials • ADKAR ® - A Model for Change in
Business, Government and our Community - By Jeffrey M Hiatt (book)
• Change Management - The People Side of Change - By Jeffrey M Hiatt and Timothy J Creasey
• Prosci Change Management Best Practices Research Expose (Prosci Portal on-line app)
• Change Management Blueprint (Prosci Portal on-line app)
• Webinar Replay: Integrating Change Management and Project Management (Prosci Portal on-line app)
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