brand new - global career · pdf filenumber of operator decision-makers ... vice president,...
TRANSCRIPT
Top Strapline
Bottom Strapline
15th Annual FREE
passes for Middle
Eastern Operators
worth US$2299
Placing the Consumer at the Heart of the Strategy
Bringing you more speakers, attendees and valuable, interactive content than any other Middle Eastern telecoms show
n 80+ speakers including 45 operators – 30 at CxO level – learn from the leaders how to solve the challenges facing your business today
n Brand NEW focus streams in the agenda – 10 streams focusing on the hottest topics of Middle Eastern telecoms today
n A whole day dedicated to LTE - FREE LTE seminars, briefings, technical overview and network optimisation
n MENA Telecoms HR & Recruitment Summit - incorporating the 2nd Annual Telecoms HR Forum
n The Mobile Healthcare Industry Summit – a 2 day conference running alongside the show taking mobile healthcare to the next level
n 2000 attendees - 59% at CxO/Director level in 2009 – do business with the Middle East telecoms elite
n 75 operator companies in 2009 - 72% operator attendance – record-breaking number of operator decision-makers
n 120 exhibitors displaying the latest products, services and technologies new to the market – for you to view, touch and try
80+ speakers including 45 operators – 30 at CxO level - share their expert views & strategies:
Salman AlbadranCTOVIVA Kuwait
Khalifa AlforahSenior Vice President/MarketingEtisalat, UAE
Imad Y Hoballah Acting Chairman and CEOTRA Lebanon
Wojciech PloskiChief Commercial OfficerRoshan, Afghanistan
Saber Feizi CEOTCI, Iran
Hatem BamatrafSenior VP Network Developmentdu, UAE
Saad Bin Dhafer -Al-QahtaniVice President Residential Sector ServicesSTC, Saudi Arabia
Erem Demircan, Vice President, Marketing & Communication, Türk Telekom, Turkey
Bashar ArafehCCOZain Group
Gert ReiderCEOBatelco, Bahrain
Nayla KhawamCEOOrange Jordan
Marwan HayekCEOAlfa Telecom, Lebanon
Ross CormackCEONawras, Oman
Grahame MaherCEOVodafone Qatar
Medhat AmerCIOMobily, Saudi Arabia
Sami HinediGroup CEOWi-tribe
Rob MiddlehurstDeputy Director GeneralTRA Bahrain
Ed JenningsHead Virgin Mobile Qatar
Don’t miss out on this world-class event. Register today: www.comworldseries.com/meLTE Focus Day Gold Sponsor
Sponsored by The Leaders of Middle Eastern Telecoms Silver Sponsor
Produced by: A part of the:
In Partnership with:
Strategic Operator Partner
B Y E X C I T O R
Enhancing Consumer Experience
Mobile Network
Developments
from Competition to Cooperation
Strategic Operator Partner
The largest and longest established Middle Eastern Event for Telcos - Now in its 15th year!
10BRAND NEW focus sessions:
30 November – 1 December 2010Dubai International Convention and Exhibition Centre, Dubai, UAE
Special Telecoms Training Courses
PLUS
www.comworldseries.com/me
Special Focus: 2 Day Conference Agendas dedicated to:
Fixed Market Evolution
Andrew Hanna CCOViva Bahrain
Naveed Saeed SEVP Commercial PTCL, Pakistan
15th Annual
Strategic Operator Partner
Operators attend FREE - register today: www.comworldseries.com/me
Be a part of the largest and most established Middle Eastern Telecoms Event
1 The longest established and largest annual Middle Eastern communications event gathering all the key insights and leaders of Middle Eastern telecoms
2 80+ speakers featuring 30+ CxO level operators – 2 days of congress sessions and interactive panels to hear directly from those setting the industry agenda & shaping the future of Middle Eastern telecoms
3 40+ hours of market-leader intelligence – gain actionable insights to future-proof your business and solve the challenges facing your company
4 Unrivalled networking with 2,000+ communications professionals from 75 operator companies – an unparalleled pool of valuable connections to grow your business.
5 Join the whole Middle Eastern telecoms community – share ideas and secure partnerships with mobile, fixed and satellite operators, ISPs, regulators, investors and analysts.
6 120+ stand exhibition – be the first to touch and test the latest technologies and solutions to revolutionise your operations in the Middle East
Why this is the must-attend, premier annual gathering of middle eastern telco leaders…
What’s NEW for 2010? A whole day dedicated to the next big network technology - LTE - FREE LTE seminars, FREE LTE Briefings, a FREE LTE technical overview and a dedicated network optimisation zone in the exhibition hall
The MENA Telecoms HR & Recruitment Summit – the best opportunity to network and interview with the world’s leading Telcoms companies operating across the Middle East and North Africa region.
The 2nd Annual Telecoms HR Forum - celebrating the success of last year with new topics and a perfect opportunity for the HR team to exchange knowledge and network
Mobile Healthcare Industry Summit Middle East located alongside the conference – casting a microscope to the opportunities and challenges of wireless healthcare convergence and innovation in The Middle East
A brand new Iranian Focus session dedicated to discuss the hottest topics and strategies concerning the largest market of the Middle East – Iran
More congress sessions – choose from 4 strategic keynotes, 12 special focus sessions and a separate 2 day conference agenda dedicated to mobile healthcare
More valuable senior level contacts than ever before - 2000+ telco professionals from the region and beyond - 59% at CxO/Director level in 2009 - meet, network and do business with all those leading Middle Eastern telecoms
More CxO operator speakers than ever before - 80 visionary speakers including 45 operators - 30 at CxO level - learn from the industry leaders about how to solve the challenges facing your business
More interactive sessions – join open discussions to learn from the ideas and experiences of all 1,000 conference delegates in 8 interactive panels and roundtables
Focus on Innovation – benchmark your strategies for innovation and adapting to the changing landscape with insider knowledge from those leading the continent’s most successful operations
Summit theme focussed on placing the consumer at the heart of the business. All sessions will look at how to transform the customer experience either with the most advanced technology, or increasingly innovative marketing and customer care solutions
Network with attendees from across the globe:
Network, learn and do business with those leading the industry
Gathering the leading operators and regulators from across the continent and beyond - including:Afghan Wireless n Alfa Telecom n AT&T n Atlantique Telecom n Avea n Azercell Telecom Bahrain Telecommunication Co n Bakcell n Bayanat n Bintel n Cellcomm Middle East n Dialog Telekom n Du n Ethihad Atheeb n Etisalat n Etisalat Nigeria n Friendi n Geocell n Iraqia Sattlellite n Jawwal n Kalimat Telecom n Libyana Mobile Phone n Majan Telecommunication Mazoon Mobile n MCEL n MCI n Mobilink n Mobily n Mobinil n MTN Syria n MTN Yemen n MTN Irancell Naseej n Nawras n Noorsat n Nournet n Oman Mobile n Orange n Orange Jordan n Pakistan Telecommunication n Palestine Cellular Communication Co n PT Telekomikasi Indonesia Qatar Telecom n Rapid Communications n Roshan n Sabafon n STC n T Mobile Netherlands n Tata Communications n Telecom New Zealand n Thuraya Satellite n TIM n TKC Telecommunication Kish n T-Mobile n Transatel n Turkcell n Umniah n Viva n Vodafone Egypt n Vodafone Qatar n Vodafone Turkey n Warid Telecom n Wataniya Telecom Wateen Telecom n WI-Tribe n Yahsat n Zain UAE n Zain Bahrain n Zain KSA n Zain Kuwait n Zain Saudi Arabia n Zantel
Over 64 countries present in 2009
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4 Algeria
Afghanistan
Argentina
Australia
Austria
Azerbaijan
Bahrain
Belarus
Belgium
Bulgaria
Canada
China
Cyprus
Czech Republic
Denmark
Egypt
Finland
France
Georgia
Germany
Greece
Hong Kong
Hungary
India
Indonesia
Iran
Iraq
Ireland
Italy
Japan
Jordan
Kenya
Kuwait
Lebanon
Libya
Mauritius
Netherlands
Nigeria
Oman
PakistanPalestinian Territory
Poland
Portugal
Qatar
Russia
Saudi Arabia
Singapore
South Africa
Spain
Sri Lanka
Sudan
Sweden
Switzerland
Syria
Tanzania
Thailand
Tunisia
Turkey
Uganda
United Kingdom
USA
UAE
Yemen
Network with everyone you need to know in Middle Eastern Telecoms
n 2,000 attendees through the doorn 59% C-Level / Director / Head level
delegates
n 85 countries represented n 72% operator delegate attendance n 75 operator companies represented
n Board/C-Level/D Head/VP/Mangagement ... 59%
n Sales /BD ....................................................... 14%
n Technical/Engineer ........................................ 10%
n Marketing/Press .............................................. 8%
n Consultant/Analyst .......................................... 4%
n Product/Project Management ......................... 4%
n Other ................................................................ 1%
15th Annual
from Competition to Cooperation
Non-operators receive US$300 early bird discount - register today: +44(0) 20 7017 5506
Find the solutions to the challenges facing your business straight from the minds leading Middle Eastern telecoms
“
“
“
“
2010 is the year of LTE
Informa Telecoms & Media forecasts that by 2014 3.5G+ technologies including LTE will be the biggest single technology segment of the Middle East mobile market, accounting for 41%of subscriptions in the region.
As the next big network technology, LTE will throw up challenges and opportunities for the forward-looking telecoms players globally. The focus day will offer solutions to the challenges and reveal how to maximise opportunities and ROI including topics such as:
• Understanding the Benefits of LTE
• Mapping the Evolutionary Path
• Addressing the Specific Spectrum Challenges for the Middle East
• Strategies for Deploying LTE in the Middle East
• Maximising Return on Investment of LTE
“ I think for people who have not participated before in one of the Informa LTE events I would recommend that they do so in the future. It’s really worthwhile (SE, Ericsson @ LTE World Summit 2008)
Featuring presentations from the CxOs of the LTE pioneers in the Middle East including Zain, STC, Etisalat, Mobily and more
“
View the full agenda
GSM>3G Middle East Telco World Summit Congress
Placing the Consumer at the Heart of the Business Strategy
A: B: C:
Keynote Session
GSM>3G Middle East Telco World Summit Congress
Keynote Session
A: B: C: D:
Keynote Session – Taking Middle East Telecoms into the Future
Agenda at a Glance
DAy TWO: Wednesday 1st December 2010
DAy ONE: Tuesday 30th November 2010
Mobile Network
Developments
Enhancing Consumer Experience
STR
EA
MS
PLE
NA
RY
PLE
NA
RY
STR
EA
MS
PLE
NA
RY
STR
EA
MS
PLE
NA
RY
PLE
NA
RY
STR
EA
MS
PLE
NA
RY
PLE
NA
RY
“an excellent gathering with great opportunities to mingle and see what is new in the industry ismael Fikree, Coo, Zain KSa
“this event is very important for us to share and listen to other operator’s experiences, to learn from it and to network with industry leaders abdulaziz al-tamami, Coo, mobily, Saudi arabia
“Very informative of the regional experiences on technologies and strategies
abdulla al-rawahy, nawras
“an enlightening event in Hr best practices and regional happenings Sami Jarrar, Umniah mobile Company
The Must-Attend event of The Mobile Healthcare Industry
1. Now located in Dubai bringing you a fresh crowd to drive progress in this growing sector - after the outstanding success of the first ever event to bring Mobile Healthcare to Europe
2. Bringing you the most comprehensively researched agenda – compiled from months of interviews and tracked developments in the industry - ensuring you don’t miss the hottest topics!
3. Take home best practice, visionary advice and experience from the leaders of the industry – Over 2 days and 30 industry leaders from across the globe working in wireless and healthcare innovation
4. Unparalleled C-Level attendance – Over 10 CEO keynotes in 2009 from global mobile healthcare companies including Vittorio Colao, CEO, Vodafone Group - Informa has the database and industry support to carry on delivering senior-level attendees from across the globe
5. Endorsing support from ALL the key associations and guidance from unique 360 degrees advisory board: Continua Health Alliance, GSMA, European mHealth Alliance and international healthcare providers
6. Meet the key decision makers in this space from across the world, plus over 2000 attendees at the co-located GSM>3G Middle East Telco World Summit 2010
7. Non-stop Networking: Including evening networking drinks, speed networking, online networking, social media groups and more – countless opportunities to meet your peers and strike up new business relationships in a relaxed, fun and informal atmosphere
FREE
for healthcare
providers!
DAy ONE• Supporting Managed Service
Agreements• Recruitment and Talent
Acquisition Strategies• Elevating the Role of the HR
Team in the Overall Business Strategy of a Telecoms Company
DAy TWO• Managing and Developing
Talent
• Training Strategies for the Ultimate Skilled Workforce
• Compensation and Benefits Packages
DAy ONEKeynote Session: MHealthcare Industry Overview
Succesful Business Models for Cross-Industry Partnership
Changing Lives: Serving Existing & Future Subscribers with Mobile Health Services
DAy TWOKeynote Session: Defining Best Practice Around Mobile HealthcareLessons to be learnt from existing global MHealthcare
Patient Centricity: Delivering reliable services to encourage loyalty
Financing the future of the MHealthcare industry
Adapting HR Strategies to the Fast-Evolving Telecoms Industry
The conference will provide a detailed insight into how you can be part of the HR team driving your business forward:
• Supporting the trend towards managed services• Managing change in an era of merger and
acquisition• Recruiting for the Future – Attracting the right
people for innovation• Developing the role of the HR team in the overall
business strategy• Identifying training needs and implementing
processes• Implementing talent development strategies• Motivating and Retaining Employees• Providing the ultimate compensation and benefits
packages
Hear from the leaders of the HR industry including HR Directors from Zain, Vodafone, Ericsson, Orascom, Virgin Mobile, du, Turk Telecom and many more
2nd Annual
The MENA Telecoms HR & Recruitment Summit brings together the brightest talent in the Telecoms industry with HR Professionals and other executives from the world’s leading telecoms companies. It’s the ideal platform for high-calibre professionals to network and interview with their employers of choice in the Middle East and North Africa region.
Register now to secure exclusive pre-scheduled interviews with HR Professionals and executives from leading companies, or network your way into ‘on-the-spot’ interviews at this prestigious recruitment event www.careersinmena.com/comworldseries
Fixed Market Evolution
FREE for Healthcare providers - register today email [email protected]
Dedicated to Driving Mobile Telecommunications Health Services
08:00 Registration and Refreshments
09:10 Introductory Speech from Informa Telecoms & Media and Speed Networking Meet all the delegates, network and swap business cards in this speedy session.
KEyNOTE SESSION: MHEALTHCARE INDUSTRy OVERVIEW
Chair: Chuck Parker, Executive Director, Continua Health Alliance
09:20 Official Government Keynote: The Role of MHealthcare in the UAE: Driving Healthcare towards Excellence through Continuous Improvement
Senior Representative, Government of Abu Dhabi, UAE (tbc)
09.50 Defining the Role of Mobile Technology in Healthcare - Simple or Advanced Services? Mobile Technology is ideally placed help adapt healthcare services. Quality of care across the world needs
to improve as populations face chronic illness, large numbers of aging citizens, and increasingly expensive treatments. How mobility can assist against these challenges is one of the most exciting opportunities arising today.
Amir Rashid, Director of Business Development, Etisalat, UAE
10.20 Improving Healthcare for Patients using mHealth Innovative collaboration can drastically improve business development and efficiency in the mHealth
sector. If the benefits of mHealth can be quantified, then healthcare providers will soon drive the uptake of mHealthcare.
David McCarron, EMEA Healthcare Manager, Digital Health Group, Intel
10.50 Interactive Expert Panel Discussion: What Are the Critical Factors for Successful MHealthcare Services in the future?
• What is the demand so far for mHealth services? • Examining existing case studies and examples of mHealth offerings • Outlining the critical strategic, technological and financial factors • What are the mobile device & infrastructure innovations necessary for mHealth in emerging markets;
smartphones, netbooks, or mobile phones? Broadband or narrow bandwidth? Amir Rashid, Director of Business Development, Etisalat, UAE Saadi Hussain, Representative of Wisys & Head of Commercial Management, BT, UK Jeanine Vos, Director mHealth, GSM Association Pertti Lounamaa, Managing Director, Mobidarm, Finland
11.20 Coffee Break, Networking & Exhibition visit
SUCCESSFUL BUSINESS MODELS FOR CROSS-INDUSTRy PARTNERSHIP
12:30 Strategy Session: What will be the Operator’s Business Case for MHealth Services? Mobile operators are natural leaders in the mHealth sector, particularly in developing markets where
other m- (or e-) services are already flourishing (like mGovernment, mEducation, etc.). How will operators meet the consumer demand for personalised, mobile healthcare?
Ghandi Eideh, Consumer Marketing Director, Mobily, Saudi Arabia
13:00 Case Study: Plans for Effective Usage of Mobile in the Event of a Natural Disaster Case Study: mHealth projects can already work to save lives, and the mobile industry can learn from these
examples how to ensure effective cross-industry co-ordination. Carmen Karam, Chair of Disaster Management & eHealth Working Group, Asia Pacific
Networking Group (APNG), UAE
13:10 Interactive Panel Discussion: Which Business Models Will Drive the Successful Monetisation of MHealthcare?
• What are the benefits for operators partnering with the health industry & providing mHealth services? • Which partnership business models will ensure that services can be deployed effectively and
cost-efficiently to ensure a good ROI? • Which services and pricing models are appropriate for subscribers? Ghandi Eideh, Consumer Marketing Director, Mobily, Saudi Arabia John Wesonga, Consultant - Mobile Health Projects, D-Tree International, Uganda Dr Drew Palin, Medical Innovation Officer, Boost, USA Joel Selanikio, Director, DataDyne.org, and Assistant Professor,
Georgetown University Hospital
13:40 Lunch Break, Networking & Exhibition visit
CHANGING LIVES: SERVING EXISTING & FUTURE SUBSCRIBERS WITH MOBILE HEALTH SERVICES
Chair: David Doherty, Co-Founder & Director, 3G Doctor
15:00 Case Study: Delivering Life Changing Services with Access to Medicine through MHealth mHealthcare can be leveraged to vastly improve access to medical diagnoses, treatment and training,
especially when it comes to healthcare available to the world’s poorest communities. Innovative technology can provide accurate and effective point-of-care diagnosis and treatment.
John Wesonga, Consultant - Mobile Health Projects, D-Tree International, Uganda
15:20 Understanding the Benefit to Operators: Be more successful in Markets with Healthier Subscribers and MHealth Applications
Operators will only be as successful as the health of the market in which they operate... Furthermore, operators are ideally placed to help improve their customers’ access to healthcare. The main question may be which services, where, and when.
Mohsen Malaki, Freelance Strategy Consultant, UAE
15:40 Coffee Break, Networking & Exhibition visit
16:40 Stimulating Innovations for Advanced MHealth Applications: the Mobile Phone as a ‘Medical Device’ for Consumers, Patients and Health Workers
How to leverage mobile phones in a way that suits customers will be the key to opening a whole array of useful services – particularly when it comes to mHealthcare. The mobile phone is already so ubiquitous that this could be a stepping stone towards mass-uptake of mHealth services.
Adesina Iluyemi, Fellow, Royal Society of Medicine, UK, and Co-Chair of Global Health Commission, NEPAD Council
17:00 Leveraging Mobile Data Services to Improve Patient Care: Data At The Point Of Need Organising data is invaluable, and operators already have unrivalled access to their customer’s details.
This is also key for mHealthcare – players in this industry can better understand the various markets through unique, real-time market data.
Sarah Hine, CEO, PharmaSecure, India
17.20 Chair’s Summary
17.30 End of Day 1
DAy 1 – 30 November 2010
08:30 Registration and Refreshments
09:20 Introductory Speech from Informa Telecoms & Media and Speed Networking
KEyNOTE SESSION: DEFINING BEST PRACTICE AROUND MOBILE HEALTHCARE
Chair: Dr Brian O’Connor, Chairman European MHealth Alliance
09:30 Chair’s Introduction: How Will Useful Mobile Healthcare Improve Health Services? mHealthcare is almost an emerging topic for some operators, whilst others are already setting up
dedicated branches (Orange, Telefonica, Vodafone, etc). Which benchmarks for best practice are emerging in developed markets like Europe and the US? And how could they translate to other markets?
Dr Brian O’Connor, Chairman European MHealth Alliance
9:50 Keynote: Best Practice for Operators Creating Strategies to Introduce MHealthcare Services Operators need to be aware of what kind of impact their services can have on the healthcare
industry. Then both sides of the mHealth industry can work together to figure out enablers and how to drive adoption amongst other segments involved in healthcare.
Thierry Zylberberg, Executive Vice President, Orange Healthcare, Orange France-Telecom Group
10:20 Interactive Panel Discussion: Defining the ‘Rules’ for MHealth Services • What is the role of mobile operators and mobile device manufacturers in mHealth? • Should the mHealth industry be regulated? And what role should telecommunications regulators &
government play when it comes to mHealth? • Do operators need to worry about new rules for data management around mHealth services? • What are the privacy, security and ethical challenges for operators entering the Healthcare space? Thierry Zylberberg, Executive Vice President, Orange Healthcare, Orange France-Telecom Group Adesina Iluyemi, Fellow, Royal Society of Medicine, UK, and Co-Chair of Global Health
Commission, NEPAD Council Hajo van Beijma, Founder & CEO, Text to Change, Uganda Dr. Talya Miron-Shatz, Research Scholar & Lecturer, University of Pennsylvania
11:00 Coffee Break, Networking & Exhibition visit
LESSONS TO BE LEARNT FROM EXISTING GLOBAL MHEALTHCARE
12:00 Clarifying the MHealthcare Ecosystem - Roles and Responsibilities What will the value chain look like? Where has the funding for mHealthcare come from so far, and
will it continue? What could be the tipping point for mass adoption of mHealthcare in existing healthcare markets?
David Doherty, Co-Founder & Director, 3G Doctor
12:30 Self Managed Care via Mobile Broadband - Supported by Healthcare Professionals and Motivational Feedback
The speedy growth of mobile broadband is comparable only to the phenomenal spread of GSM. Consequently the potential for broadband services across the globe is significant – and this can be leveraged for mHealth services to improve patients’ lives.
Pertti Lounamaa, Managing Director, Mobidarm, Finland
13:00 Lunch Break, Networking & Exhibition visit
PATIENT CENTRICITy: DELIVERING RELIABLE SERVICES TO ENCOURAGE LOyALTy
Chair: David Doherty, Co-Founder & Director, 3G Doctor
14:30 Keep It Real: MHealth Services that Deliver Real Value to Patients Value can be difficult to measure. The case studies given in this presentation will not only discuss how
to tackle challenges facing mHealthcare, but will also outline in detail the benefits and value being offered to patients by mHeath services.
Tobias Alpsten, CEO, iPLATO Healthcare
14.50 Personalising Health Services through SMS Campaigns Simple mHealth services via text are easy to implement, and truly complimentary of healthcare
education in developing countries. This presentation will provide a case study from a non profit organization in East Africa about the benefits of healthcare education through texts.
Hajo van Beijma, Founder & CEO, Text to Change, Uganda
15:10 Coffee Break, Networking & Exhibition visit
16:10 Overcoming Patients’ Misunderstanding of Medical Information and Creating Motivation for Behavioural Change
OvercomingasmallgapinpatientknowledgecanreallygreatlyimprovethechancesofsuccessformHealthcareservices.Inturnthisimprovedcomprehensioncaninsurehigherlevelsofprofitforthoseprovidingtheservicesandthereforeensurecontinuedinvestment-awin-winscenario.
Dr. Talya Miron-Shatz, Research Scholar & Lecturer, University of Pennsylvania
FINANCING THE FUTURE OF THE MHEALTHCARE INDUSTRy
16:30 Focus on Investment: Attracting Venture Capital & Investments into MHealth Innovations & Enterprises in Emerging Markets
Join the debate with experienced venture capital and mHealthcare Industry representatives to learn how funding & investment can be attracted to the markets which need it most.
Adesina Iluyemi, Fellow, Royal Society of Medicine, UK, and Co-Chair of Global Health Commission, NEPAD Council
Timo Ahopelto, Co-founder, Lifeline Ventures
Karen Coppock, Senior Program Officer - Mobilizing for Health, McKesson Foundation (tbc)
16:50 Chair’s Summary
17.00 End of Day 2 & Close of Conference
DAy 2 – 1 December 2010
neW for 2010 A co-located event
Turn page for GSM>3G Middle East Agenda
50% discount for Operators, Regulators & The HR Team - register today www.comworldseries.com/me
Adapting HR Strategies to the Fast-Evolving Telecoms Industry
TALENT RETENTION, DEVELOPMENT AND MOTIVATION
09.30 Implementing Talent Development Strategies • devising and putting in place successful talent development
strategies • identifying key staff for a dedicated development schedule • working closely with department heads to monitor talent
development Nadine Chetty, Head of HR, Virgin Mobile, Qatar
10.00 Developing a High Standard of Training for ICT Professionals how can we enhance productivity and quality of training for
ICT Professionals? • what tools to provide to reinforce diversity training? • the journey from external to internal development platforms • how can we increase individual and organizational
performance to achieve business result? • enabling consistent training across multiple locations and
departments • measure “Development Experience” vs. “Training Satisfaction.” K. Gökhan Bozkurt, Human Resources VP, Turk Telekom
10.30 Managing Talent in Telecoms for Optimum Business Performance
• the integrated process in talent management • organisation’s strategy in Talent Management- talent identification • the behavioural approach – talent assessment (short and
effective method) - talent selection - talent development plan. The(70% rule)- talent pools- the pipeline of successors
Kifaya Abu-Thallam, Chief HR Officer, Zain Jordan
11.00 Refreshments and Networking Break
12.00 Identifying Training Needs and Implementing Processes • identifying key areas where training is required • early planning for training on new technologies • ensuring the team are up to date on the latest developments in
the telecoms world • implementing training Iqab H Atiyyeh, Competencies Development Director,
Orange Jordan
12.30 Developing Training Policies and Processes to Ensure Employees Have all the Relevant Skill Sets
• ensuring that each staff member has the relevant training • keeping track of new technology developments – eg LTE • devising clear career development paths • selecting the appropriate training companies • assessing the value of training Tony Wakefield, Training Expert, Informa Telecoms
Training Academy
13.00 Lunch with Middle East Telco Summit Delegates
14.20 Understanding Zero Turnover is Impossible in the Competitive Telecoms Industry – Establishing Talent Retention Strategies
• introducing internal motivational campaigns • advertising the value proposition • enhancing internal and external branding
Hassan Arshad, Specialist, Staffing and Compensation, Mobilink
14.45 Motivating and Retaining Employees • successful strategies for staff motivation • motivation without financial incentive • motivating for staff retention • understanding the differing drivers of individual employees Samir Malki, HR and Admin Head, Orascom
15.10 Panel Discussion: How Far Can Compensation and Benefits Go Towards Staff Retention?
• designing and implementing a rewards and recognition scheme • performance management and development systems Hassan Arshad, Specialist, Staffing and Compensation,
Mobilink Milad Rafati, Senior HR Officer, Huawei Iran
15.45 Maximising the Capabilities of the Global Nomad • analysing global mobility trends • understanding and working with the global nomad - a new
breed of professional • maximising the benefits of the global nomad across the
group. Jim Matthewman, Partner, Mercer
16.15 Conference Summary and Close
09.30 Keynote Speech: Understanding and Reacting to the Changing Telecom Landscape and Economic Climate
• supporting the trend towards Managed Services – briefing and preparing staff
• managing outsourcing service • the role of the HR team as mergers and acquisitions
become more prevalent in the telecoms industry • managing acquisitions as well as separating from sold
operations Ina Rabieh, HR Director, Zain Group
10.00 Team Building Activity to Accelerate Communication and Networking
Hazel Jackson, CEO of biz-ability will engage delegates in a game or Arabian Market. Arabian Market is a game of influencing skills; fast, memorable and pragmatic – guaranteeing that every participant will talk to one another at some stage, reinforcing that information is power only when shared. Outcomes are very objective and final scores reflect the teams’ interaction and approach.Arabian Market is the perfect game to play in-house post-merger, or at times of low morale, or at any other time when higher level networking or communication skills are needed
Hazel Jackson, CEO, biz-ability
11.00 Refreshments and Networking with Middle East Telco Summit delegates
REACTING TO THE INCREASING MOVE TOWARDS MANAGED SERVICES IN THE MIDDLE EAST AND AFRICAN TELECOMS INDUSTRy
11.50 The Role of HR in the Successful Transition of Network Operation
• figures and facts on Managed Services • HR is playing a critical role in the engagement and
transition phase • the process of Managed Services • case study Karin Askerfelt, Head of HR MS Transition & Transformation
Business Unit Global Services Managed Services, Ericsson
KEy RECRUITMENT AND TALENT ACQUISITION REQUIREMENTS FOR THE TELECOMS INDUSTRy
12.20 Recruiting for the Future - Attracting the Right People for Innovation
• shifting the operator back to innovation as mobile communications become a commoditised
• identifying fresh, young innovators • ensuring value for money on talent acquisition • introducing the blended approach – experienced
consultants working alongside new talent Masoud Golshani-Shirazi, Vodafone Turkey
12.50 Lunch with Middle East Telco Summit delegates
14.10 Review Existing Teams and Opportunities for New Blood, Post-Economic Downturn
• developing a humanitarian process for removing “dead wood” • identifying existing talent within the group and ensuring
resources are optimally utilised • encouraging flexibility of staff and a willingness to travel • maximising opportunities for recruitment from a huge pool
of redundant talent Farid Ahmed, Human Capital Leader, Nokia Siemens Networks
14.35 Talent Management Through Identifying Performance and Potential
• identifying key talent to take the company into the future • measuring performance • analysing potential • strategies for developing talent Jan Mottram, HR Director, Vodafone Qatar
15.00 How to Win the War for Talent Post-Recession: “Average” is Not an Option
• preparing for the war for talent • emphasis on quality of staff, given the commoditisation of
telecoms services • the importance of instigating world class recruitment
strategies and processes • evolving the selection process as telecoms markets mature
and competition intensifies Craig Coverman, CEO, Eutopia Solutions
Darren Franks, Regional Sales Director, Eutopia Solutions
15.25 Panel Discussion: How are Recruitment Strategies Evolving to Attract the Best Talent in Today’s Competitive Market?
Mona Munieb, Recruitment Specialist, du Tim Banham, Head of Publishing, Informa Telecoms and Media Darren Franks, Regional Sales Director, Eutopia Solutions
15.55 Refreshments
ELEVATING THE ROLE OF THE HR TEAM IN THE OVERALL BUSINESS STRATEGy OF A TELECOMS COMPANy
16.30 What is the HR Team Doing to Match Cost per Subscriber with the Increased Subscriber Base
• meeting management expectations • understanding the numbers • HR contribution to the fixed costs Sami Jarrar,
Director of HR and Corporate Affairs, Umniah
16.55 Enhancing HR’s Role as a Business Partner in Telecoms Company:
• organizing HR to excel in internal customer centricity • speaking the same language: Getting familiar with the
current and future business • supporting the business goals Sengul Demircan, Chief HR Officer, Avea
17.20 Contributing to the Success of the Company - Manpower Budgeting and Organisation Development
• understanding the link between HR budgets and the Corporate Balanced Scorecard
• investigating advanced techniques of professional budgeting in line with managing and forecasting
• understanding how budget control of HR planning will lead to organisational success
• understanding the link between organisational finance and HR budgets
• using Budget metrics to demonstrate the added value of HR towards organisational success
Jason Pereira, Head of HR Operations, Abudawood Pakistan
17.45 Summary of Day One and Close
DAy 2 – 1 December 2010
DAy 1 – 30 November 2010
The MENA Telecoms HR & Recruitment Summit allows leading companies and high-calibre talent to network and interview during this prestigious recruitment event.
The Recruitment Summit ProcessAttending companies provide Global Career Company with their list of job opportunities. They are sent a short list of relevant candidates, from those who have registered and have the necessary skills and experience. Selected candidates are invited to attend the MENA Telecoms HR & Recruitment Summit and are given a pre-scheduled interview slot. Participating companies are given a comprehensive interview schedule for the duration of the event. The Summit also provides the chance for companies and candidates to network and schedule ‘on the spot’ interviews.
Tele
com
s O
pera
tor
HR
Exp
ert
Tele
com
s O
pera
tor
HR
Exp
ert
Tele
com
s O
pera
tor
HR
Exp
ert
Tele
com
s O
pera
tor
HR
Exp
ert
Rec
ruitm
ent
Sp
ecia
lists
Tele
com
s O
pera
tor
HR
Exp
ert
Tele
com
s O
pera
tor
HR
Exp
ert
Tele
com
s O
pera
tor
HR
Exp
ert
Tele
com
s O
pera
tor
HR
Exp
ert
Tele
com
s O
per
ator
H
R E
xper
t
Tele
com
s O
pera
tor
HR
Exp
ert
Tele
com
s O
pera
tor
HR
Exp
ert
Tele
com
s Tr
aini
ng E
xper
t
Inte
ract
ive
Team
B
uild
ing
Act
ivity
Tel
ecom
s Ve
ndor
H
R E
xper
t
Tel
ecom
s Ve
ndor
H
R E
xper
t
2nd annual A co-located event
Turn page for GSM>3G Middle East AgendaInterested companies and candidates should visit www.careersinmena.com/comworldseries without delay.
Strategic Operator Partner
Operators attend FREE - register today: www.comworldseries.com/me
Tuesday, 30th NovemberConference Day One
09.00 Welcome Address Ian Hemming, CEO, Informa Telecoms and Media
09.10 Chairman’s Introduction and Overview Mark Newman,
Chief Research Officer, Informa Telecoms and Media
Mark is Chief Research Officer within Informa Telecoms and Media’s Industry Research division, leading its global research teams and activities. Mark has 10 years experience in the telecoms sector as a journalist and analyst. He will give an overview and growth forecasts for the Middle East’s telecoms operators.
09.20 Keynote Address – Placing the Customer at the Heart of the Business• formulating a consumer-centric business strategy• combining advanced technologies with innovative services to provide the ultimate
consumer experience• understanding what the consumer really wants• delivering on the consumer promise• raising the standards in the face of increasing competition Khalifa Al Shamsi,
Senior Vice President Marketing, Etisalat, UAE
Mr. Al Shamsi joined Etisalat, UAE, in 1993 as the GSM Mobile Network Engineer responsible for the mobile network operations. His role expanded to overseeing the planning and development of Etisalat’s mobile and network services. Mr. Al Shamsi’s position at Etisalat, prior to becoming the Senior Vice President of Consumer Marketing, was Manager of Engineering for mobile network and services, where a major part of his duties included devising Etisalat’s strategy in the adaptation of advance technology and wireless services.
Opening Strategic Keynote: Placing the Consumer at the Heart of the Business Strategy
Adding Value to the Consumer Experience Mobile Network Developments Towards LTE
OP
ER
ATO
R
AN
ALy
ST
10.30 Refreshments, Networking and Exhibition Visit
Chairman: Andrew Hanna, CCO, VIVA Bahrain
11.45 Only the 3.0 Operators Will Survive in a Web 2.0 World
• is the web2.0 an operator’s best friend or worst foe?• characteristics of a 3.0 operator• Mobily’s transformation to a web 3.0 operator. Medhat Amer,
CIO, Mobily, Saudi Arabia
12.05 Understanding and Delivering What the Customer Really Wants
• focus on what the customer really wants• adding value to the user experience• providing free access to popular websites Grahame Maher,
CEO, Vodafone Qatar
12.25 Enhancing Customer Lifetime Value• creating programs and campaigns to add value
at each stage of the customer lifecycle • measuring efficacy of usage and loyalty initiatives• ensuring optimization of the network to improve
operator performance Sangeet Chowfla, Chief Strategy Officer and EVP Products, Comviva
12.45 Lunch
14.05 Use your Unique Operator Knowledge to Create Customer Intimacy and Delight
• using automation to capture customer preferences throughout the subscriber life cycle
• empowering marketing to target the right subscribers with the right services
• innovative methods to cost effectively introduce new services
Syed Shah, Business Development Director Middle East, UK & Ireland, SmartTrust
14.25 Customer Focus Analysis: Enhancing Customer Value Beyond Good Customer Service
Panel Moderator: Zoran Vasiljev, Managing Director Middle East, Value Partners
• delivering the ultimate consumer experience• enhancing core offerings• encouraging existing and new customers to try
innovative services• developing the customer retention strategy• simplifying the user experience• how to move beyond good customer service
Andrew Hanna, CCO, VIVA Bahrain
Ed Jennings, Head of Virgin Mobile, Qatar
Akshay Lamba, Chief Technology Architect, MTS India
Mikkel Vinter, CEO, Friendi Mobile
Jeff Sanderson, Head of Pre-Sales EMEA/LATAM, Bytemobile
Anders Lindblad, President, Region Middle East and North-East Africa, Ericsson
15.10 Individual/Corporate Customer Churn and Retention Management Programs
• most effective prevention actions for postpaid customers
• push customer to complain via different channels• win-win retention programs in spite of win-lose• customer segmentation yasin Atalay,
Churn Manager, Turkcell, Turkey
15.30 Refreshments and Exhibition Visit
Chairman: Toni Eid, Publisher and Editor in Chief, Telecom Review
11.45 Launching the First 3G+ Network in Jordan
• detailing the launch and deployment of 3G+ services
• bolstering internet penetration in Jordan• maximising the opportunities for content-driven
3G+ services with MBC partnership• outlining the offers – mobile and fixed• what new advanced services will be available? Nayla Khawam,
CEO, Orange Jordan
12.05 Delivering a New Mobile Broad-band Experience with HSPA+
• enhancing mobile broadband capabilities• improving the “always-on” experience• enabling customers to enjoy a nearly 200%
increase in mobile bandwidth• technical challenges and solutions Hatem Bamatraf,
Senior VP Network Development, du, UAE
12.25 Strategies for Transitioning To LTE• determining at what stage to make the transition
to LTE• planning the technological roadmap• ensuring the transition is smooth• deploying LTE
Rabih Dabboussi, Director, Systems Engineering, UAE and KSA, Cisco
12.45 Lunch
14.15 Maximising Revenue Generation from HSPA and 3G
• making the most of high speed networks• developing revenue-generating services• deploying the most advanced networks• maximising revenue-generating opportunities Marwan Hayek,
CEO, Alfa Telecom, Lebanon
14.35 Ensuring a Cost-Efficient and Smooth Transition Beyond HSPA and 3G
• facilitating a smooth and cost-efficient transition to next generation technology
• network migration beyond HSPA and 3G – identifying and overcoming the challenges
• minimising the costs of transition yasser Shaker,
VP Technology, Mobinil, Egypt
14.55 How Are Advances in ICT Contributing to the Region’s Economic Development?
• detailing the impact of next generation technology on the economy
• introducing Smart Cities• business models• expected services to be provided in Smart Cities• broadband as a catalyst in Smart Cities• Smart City deployment roadmap• best practices used in Smart Cities Ali Amer,
Senior Expert, STC, Saudi Arabia
15.15 Questions and Discussion
15.30 Refreshments and Exhibition Visit
STREAM B:STREAM A:
OP
ER
ATO
R
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
R
OP
ER
ATO
R
Enhancing Consumer Experience
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
RM
VN
OO
PE
RAT
OR
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
R
OP
ER
ATO
R
Chairman: Matthew Reed, Editor, Middle East and Africa Wireless Analyst
16.20 Panel Discussion: Are MVNOs Benefiting the Middle East Telecoms Industry?
• reviewing the status of MVNOs in the Middle East• what has been the impact of MVNOs on the Middle East telecoms industry?• do operators view MVNOs are competitors or partners?• maximising the opportunities for MVNOs to expand the market
Mohamed Jamoussi, Senior Consultant, STC
Darren True, CEO, Injaz Telecom
Afternoon Strategic Keynote – From Competition to Coopetition
“LTE is Pivotal in the Middle East’s Network Development Strategy. all mobile operators in the 6 GCC states (Bahrain, Kuwait, oman, Qatar, Uae and Saudi arabia) currently run HSpa based mobile broadband networks and the transition to Lte in the region is already underway. Source: informa telecoms & media
“ “Very good speakers with rich knowledge of the subject
rJ, etisalat
“
OP
ER
ATO
R
Mobile Network
Developments
MORE Conference sessions, MORE Speakers, MORE learning - gain insights from 80+ speakers including 30+ CxOs
All speaker presentations will be available to download from the Community website post event. All attendees will be sent a login and pin.
15th Annual
AN
ALy
ST
“the event is important to share our experience & to learn from what others have done and what customers will need in the future Dr. nasser marafih, Ceo, Qtel
“the event was an opportunity for strategies sharing by the market leaders
mohammad al-Gahtani, StC
“the summit is one of the most important middle east telecommunications forums Hany mokhtar, mobily
“Great place to get connections, excellent venue to exchange ideas abdul rahim aL-maimani, mazoon mobile oman
“
“
“
“
09.40 Demonstrating the Benefits of Excelling in Customer Service – Lessons from the Logistics and Transport Industry
Iyad Kamal is the COO of Aramex, one of the leading logistics and transportation companies in the Middle East and South Asia. Iyad Kamal will detail how Aramex has become a company renowned for customer service excellence. The presentation will enable executives from the telecoms industry to extract examples to transfer to their own businesses.
Iyad Kamal, Chief Operating Officer, Aramex
Built on a 28-year history of innovation, Aramex facilitates responsible global commerce by delivering customized logistics and transportation solutions around the world.
Aramex today is a publicly traded company on the Dubai Financial Market (DFM: ARMX), operating a network of 8,100 professionals in 310 locations, and leads a strong alliance network providing worldwide presence.
10.00 Middle East Telco Leaders Roundtable: Taking the Middle East
Telecoms Industry to the Next Level with a Customer-Centric Business Focus • focussing on the customer as a priority in the business strategy • developing the technology to enhance the user experience • determining what the customer really wants
• making your offering the best in a competitive market • ensuring that customer service and support systems are conducive to
the optimum user experience
Bashar Arafeh, CCO, Zain Group
As Chief Commercial Officer of Zain Group, Mr. Arafeh is responsible for overseeing marketing, branding, investor relations and communications activities across all the company’s mobile operations. He has other key roles within the Group as a Member of the Board of Directors of Zain
operations in Kenya, Tanzania and Madagascar. Mr. Arafeh has vast experience in management, marketing, strategy, sales and business development. Prior to this appointment, Mr. Arafeh held an impressive list of positions in the telecommunications sector within Zain and other companies.
Gert Rieder, CEO, Batelco, Bahrain
Gert Rieder joined Batelco in April 2009 to lead the Bahrain operation of the Batelco Group, as part of the Company’s restructure to manage the growing needs of the organisation. Prior to joining Batelco he was Senior Advisor for ENEX Finance SA, a Private Equity company based in Switzerland. Gert has over 20 years of experience in the telecommunications business having begun his career in 1987 with TDC (TeleDanmark).
Grahame Maher, CEO, Vodafone Qatar
Before Grahame Maher came to The Middle East to set up the first Vodafone operation in the Middle East he was the CEO of Vodafone Czech. In Czech Grahame led the team that handled the acquisition and integration of an innovative mobile business called Oskar that is now Vodafone Czech. This organisation is seen as one of the most innovative in the Group and is one of the top performing businesses in the Vodafone world. Prior to this he was CEO of Vodafone Sweden and he has also worked at Vodafone Australia and New Zealand.
Ross Cormack, CEO, Nawras, Oman
Ross Cormack, Nawras CEO, has more than 25 years of experience in the telecommunications industry during which time he has led four operators, served as a Board member of six and shareholder managed a further 16 operators across Europe, Middle East and Asia. His recent roles have included Executive Director Wireless at Qtel in Qatar, CEO and founder of Singapore based Virgin Mobile Asia and Managing Director of Hong Kong CSL.
Anders Lindblad, President, Region Middle East and North-East Africa, Ericsson
Mr. Lindblad’s career at Ericsson began in Italy, where he held several positions in the Fixed Networks division, working in project management, sales and marketing. In 2007 he was appointed Head of Market Unit Turkey. When Ericsson’s new regional structure was announced in February 2010, Mr. Lindlblad was named Head of Region, Middle East and North-East Africa, responsible for 22 countries.
Confirm your pass today – call +44(0) 20 7017 5506
BRAND NEW focus sessions and interactive elements bringing even more value for 2010
Opening Strategic Keynote: Placing the Consumer at the Heart of the Business Strategy Opening Strategic Keynote: Placing the Consumer at the Heart of the Business Strategy
Fixed Market Evolution and Convergence
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
R
OP
ER
ATO
R
Chairman: Richard Jones, Partner, Ventura Team
11.45 Transforming the Consumer Home Entertainment Experience
• delivering next generation technology services and entertainment• transforming the internet experience• the first fibre city• lessons from eLife Ma’en Haddad,
Director - Product Marketing – Fixed, Etisalat, UAE
12.05 Deploying Fixed and Mobile Services to Delight Customers
• living the customer experience in every way • real choice for customers with pleasingly
different services • extending mobile success to fixed• changing the communications landscape Ross Cormack,
CEO, Nawras, Oman
12.25 Revolutionising the Triple Play and Home Entertainment Experience
• introducing state of the art features• meeting demand for advanced services, speeds and applications• providing high speed, reliable connectivity for the best user experience• delivering affordable land convenient internet services with simple access Naveed Saeed,
SEVP Commercial, PTCL, Pakistan
Souhail Haddaji, Vice President, Marketing Fixed Products, du, UAE
Mohamed Jamoussi, Senior Consultant, STC, Saudi Arabia
Gleb Sizov, Presales Director, CJSC “PETER-SERVICE”
Erem Demircan, Vice President, Marketing & Communication, Türk Telekom, Turkey
13.10 Lunch
14.30 Regulatory Roundtable: Understanding Regulatory Models for Triple Play Offerings
• understanding the region’s regulatory strategies in relation to triple play• getting the regulatory balance right• regulating for innovation and consumer value Rob Middlehurst,
Deputy General Director, TRA Bahrain
Imad y Hoballah, Acting Chairman and CEO, TRA Lebanon
Matthew Harrison-Harvey, Director of Regulatory & External Relations, Vodafone Qatar
15.10 Bridging the Digital Divide• the importance of WiMAX in bridging the digital divide• what services can WiMAX deliver?• how is Wi-tribe contributing to bridging the digital divide? Sami Hinedi,
Group CEO, Wi-tribe
15.30 Refreshments and Exhibition Visit
STREAM C:
OP
ER
ATO
R
OP
ER
ATO
R
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
RO
PE
RAT
OR
16.55 Content is King: Partnering with Content Providers to Discover a New Wave of Revenue Generation
• new revenue potential from mobile content and social networking• plugging the gap in localised content• establishing the partnership and business models• content acquisition for branded content• enhancing content – location awareness, interactivity• potential partnerships in new advertising models
Olivier Robert–Murphy, Head of International Business Development, Universal Music
Richard Arnold, Commercial Director, Manchester United
Khalid Abdalla, Business Development Manager, Middle East & Africa, BBC World Service
Mohsen Malki, Chief Strategy Officer, Intigral
17.30 Close of Day One
OP
ER
ATO
R
OP
ER
ATO
RO
PE
RAT
OR
REG
ULA
TOR
REG
ULA
TOR
Afternoon Strategic Keynote – From Competition to Coopetition
CO
NTE
NT
P
RO
VID
ER
Fixed Market Evolution
CO
NTE
NT
P
RO
VID
ER
CO
NTE
NT
P
RO
VID
ER
CO
NTE
NT
P
RO
VID
ER
OP
ER
ATO
R
15th Annual
Strategic Operator Partner
Chairman: Nick Jotichsky, Principal Analyst, Informa Telecoms and Media
Confirm your pass today – call +44(0) 20 7017 5506
Wednesday 1st DecemberConference Day Two
09.10 Chairman’s Introduction Mark Newman, Chief Research Officer, Informa Telecoms and Media
09.20 Early learning on LTE deployment in MEA Region• detailing recent LTE deployments in the region• what lessons have been learned• what are the specific challenges for the region?• how have they been overcome?• NSN case studies
Senior Representative, Nokia Siemens Networks
Opening Strategic Keynote -Assessing the Potential for LTE in the Middle East
10.45 Refreshments, Networking and Exhibition Visit
11.45 GSA Overview of LTE Alan Hadden, President, GSA
11.55 Global LTE Market Overview• review of LTE deployments worldwide• focus on Middle East LTE deployments• assessing opportunities for future deployments Kris Szaniaskwi,
Principal Analyst, Informa Telecoms and Media
12.15 3G Evolution to LTE: Technology Choices and Investment Requirements
• examining the path to LTE from 3G networks• understanding the level of investment and
timescale required to deploy LTE• working with vendors to manage the LTE plan
cost-efficiently• examining the new services to offer with LTE to
maximise ROI Ray Hassan, Vice President and
Head of GCC Region, Ericsson
12.35 How is Spectrum Availability in the Middle East Affecting LTE Strategies?
• what are the spectrum requirements of LTE?• detailing the spectrum availability in the Middle East• how is spectrum availability impacting the roll-
out of LTe across the region? Hassan Sharif,
Senior Manager, Spectrum Strategy, TRA UAE
12.55 Lunch
14.15 Maintaining Market and Technological Leadership by Deploying LTE
• LTE as the driving engine for mobile broadband• LTE as a competitive differentiator• LTE deployment scenarios• STC experience to date with LTE Ali Amer,
Senior Expert, STC, Saudi Arabia
14.35 Understanding How 3GPP Standards Updates Impact LTE Roll-Outs
• outlining LTE standards• impact of standards on LTE roll-outs• taking a look into the future of LTE standardisation Kevin Holley,
Network Standards Manager, Telefónica, UK
14.55 LTE Analysis: Best-Practise Solutions for LTE Deployments in the Middle East
• learning from LTE deployments globally• lessons for the Middle East market• what are the optimum deployments scenarios?• taking LTE forward in the Middle East Ayman El Nashar,
Director of Wireless Broadband, du, UAE Ali Amer, Senior Expert, STC, Saudi Arabia
Senior Representative, Nokia Siemens Networks
15.40 Refreshments and Exhibition Visit
STREAM A:
LTE Focus Day STREAM A: Chairman: Alan Hadden, President, GSA
Value Added ServicesSTREAM B:
11.30 Value-Adding with Home Broadband Services
• enhancing the customer experience with high speed services to the home
• detailing STC’s FTTH, IPTV and Converged Services Saad Bin Dhafer Al-Qahtani,
Vice President Residential Sector Services, STC, Saudi Arabia
11.50 Focussing on Data as Voice Revenues Decline
• mobile data and VAS to stimulate future growth• maximising 2G investments• targeting enterprise and youth markets Rajeev Batra,
CIO, MTS India
12.10 Innovative VAS To Achieve Competitive Differentiation
• enriching the Level of Service with Innovative Solutions• succeeding in a competitive market with
innovative services• using VAS to increase subscribers’ lifetime value Ahmed Armaan Siddiqui,
General Manager, Business Devel-opment and Strategic Initiatives Citycell Bangladesh
12.30 Mobile Social Networking - Creating a Profitable and Sustainable Operator Business Model
• enabling mobile operators to deploy social networking services on mass market phones
• combining social networking, media sharing and instant messaging services with phone features
• increasing usage and revenues
Steve Langkamp, Chief Commercial Officer, Myriad Group AG
12.50 Lunch
14.00 How to Increase Roaming and Messaging Revenues with Latest Technological Trends”
• current situation• the evolution of Steering• protecting your messaging business• defining the best model : comparison of
centralized/Hosted vs local solutionsRaphaël Glatt, Senior Product Manager, BICS
14.20 VAS Verdicts – Which Services Really Generate Excitement and How should they be Marketed?
• identifying the winning VAS• using VAS as a segmentation tool• marketing strategies for different segments• ensuring the market knows what products are available
Mohamed Alsayed, Head of Non Voice Services, Zain KSA
Mohammed J. Al Najwani, Marketing Manager - Value Added Services, Nawras, Oman
Doruk Sardag, Mass Marketing, Turkcell, Turkey Ahmed Armaan Siddiqui, General Manager, Business Devel-opment and Strategic Initiatives Citycell Bangladesh
14.55 The Central Role of Agents in Mobile Money Services
• outlining the role of agents• who acts as an agent?• how can an agent help in the success of a mobile
money service?• managing the network of agentsGoulven Bescond, Payment Product Line Manager, eServGlobal
15.15 Mobile Money Market Assessment: Opportunities for Mobile Money in the Middle East and Gulf
• mobile money services for the unbanked – and the banked
• implementing and developing a successful mobile money service
• developing the business models for a mobile money service
• marketing the service Awais Malik, Director Marketing
Segments, Strategy, VAS, CLM and International Business, Zong China Mobile Pakistan
Wojciech Ploski, Chief Commercial Officer, Roshan, Afghanistan
Francois Baron, Senior Director Marketing, du, UAE
SolaiMan Alam, Head of Mobile Financial Services, Orascom Telecom Bangladesh (Banglalink)
15.45 Refreshments and Exhibition Visit
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
R
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
R
The offi cial publishing portfolio – from Mobile Communications International and telecoms.com – for GSM>3G Middle East 2010 provides a year–round way to communicate your products and services to the Middle Eastern community. Providing unrivalled marketing opportunities at GSM>3G Middle East – our array of innovative media will ensure that your company stands out from the rest.
Offi cial Publishing Opportunities for GSM>3G Middle East 2010
RAISE YOUR COMPANY PROFILE
DRIVE MORE TRAFFIC TO YOUR STAND
PROMOTE YOUR COMPANY AS A NON-EXHIBITOR
LAUNCH NEW PRODUCTS AND SERVICES
MONDAY 7TH DECEMBER 2009
MARKET UPDATES
MOBILE BROADBAND 3G
THE telecoms industry in the Gulf region is in the throes of change with mobile markets becoming more com-petitive and saturated. As a result the big players are expanding into Africa and Asia Pacific to continue growing, but there is also a need for more domestic capacity to support growth at home in both the mobile and fixed markets.
Members of the Gulf Cooperation Council (GCC), which consists of
Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates are feeling the heat in markets that have become more open and because pen-etration rates are well over 100 per cent.
There were 57 million mobile subscriptions in the GCC at the end of September 2009, a figure that was up 26 per cent from 45 million at the end of September 2008.
Last week, network operator Tata
Communications signed strategic partnership agreements with several of the region’s major telecoms carriers to establish a new cable that will connect the region directly to the world’s major business hubs and city centres via Tata’s global network.
The partners are Bahrain Internet Exchange, Nawras of Oman, Qatar Telecom, Mobily Saudi Arabia and Etisalat of the United Arab Emir-ates, which will each be the exclusive landing party for the TGN Gulf Cable System in their respective geography.
The cable and the relationships with the landing parties will be further developed to provide an extended port-folio of value added services for local and global enterprise customers, Tata said. Using their own cable station, each party will have access to a high speed route to the global market, and will benefit from much needed resilience and diversity to the infrastructure in each country. This capacity will enable expansion in broadband penetration, internet usage and enterprise applica-tions, the consortium said.
Gulf cable deployment to spur regional growth
THE Dubai World Trade Centre opened its doors today for the 14th annual leading telecoms event for the Middle East region. With over 2,500 pre registered delegates due to attend the GSM>3G Middle East Telco World Summit, the local
telecoms market certainly looks buoyant in the face of the economic adversity that has been gripping the rest of the world for the past year or so, only hitting closer to home more recently.
The event will live up to its ta-gline “Setting the Middle East Telco Agenda” with over 800 registered operator delegates, representing 85 regional carriers. The caliber of attendees is also reflected, with 56 per cent of delegates either operator representatives, C-level executives or upper management, an increase of 15 per cent on last year’s figures.
Saudi Arabia has emerged as one of the region’s mobile powerhouses, with mobile penetration levels of 122 per cent at the end of Septem-ber, and over 35 million subscrib-ers. As a result and due to popular demand, this year’s event includes a full day in the agenda dedicated to Saudi Arabia. The Special Focus Day will take place on day two of the event and will include presentations from STC, Mobily and Zain.
Middle East standing tallAS the rest of the world struggles in the grip of the economic crisis, the Middle East has remained a bastion of growth. Even as Dubai welcomes the telecom industry’s biggest and brightest players, the dust was al-ready settling on a financial setback which shook the local market only days before.
When Dubai World, the country’s main government-backed develop-ment group announced a restructur-ing of its sizeable debt obligations, many expected a day of reckoning. But what took place was effectively a brief market panic followed by a state of calm. At the same time, con-struction on Dubai’s newest crown jewel and the world’s tallest building - the Burj Dubai - standing at more than 800 metres high, was drawing to a close.
Coincidence it may be, but work started on the Burj back in 2004 when Dubai’s confidence was at a peak and business everywhere was booming. So when the tower opens in early
January 2010, it will stand as a symbol of how not just Dubai, but also the Middle East region, has weathered the economic storm and emerged in a new age with a new, perhaps more conservative, outlook.
While the Middle East and Gulf region has benefitted from the liberalisation of markets in many states, through reduced regulations on foreign ownership and invest-ment, which has acted as an incen-tive for foreign and private sector business, it’s fair to say the effects of the economic climate are still being felt. Indeed, the opening focus of the GSM>3G Middle East Telco World Summit is on international expan-sion opportunities for Middle Eastern operators. The participants in the ple-nary session, which include Dr Saad Al Barrack, CEO of Zain and Jamal Jarwan, group chief international investments officer for Etisalat, will investigate how carriers can maxim-ise opportunities for expansion as a result of the economic crisis.
“Since the onset of the recession, investors in telecoms have become more cautious, in stark contrast to the bubble that built up in telecom-
asset prices over the previous few years,” said Matthew Reed, princi-pal analyst for the Middle East at Informa Telecoms & Media. “Egypt pulled plans to offer a second-fixed licence because of the recession, for example. And at a retail level, con-sumers appear to have become more price-conscious - though increasing price competition is a consequence of the debut of new operators in Kuwait, Qatar and Saudi Arabia, as much as it is due to a change in consumer sentiment.”
Nowhere is local competition more intense than in Saudi Arabia, which is the third largest mobile market in the Middle East, with over 35 mil-lion mobile subscriptions, and the introduction of a third player, Zain, in 2008. Speaking to the Show Daily, Hany Mokhtar, executive manager, business segments, for Mobily, Saudi’s second biggest mobile operator, said: “The impact is really tough on North Africa, Egypt and Levant, yet it is mild when coming to the Gulf region,
yet in all cases, the telecommunica-tions sector is now working from a cost effective perspective rather than a sole solution or business tool, which is being reflected in most of the operators’ ads.”
2009 also saw the launch of the first two MVNOs in the Middle East, which commenced operations in Oman in the second quarter and fuelled competition further. Friendi made its debut in April, and Renna followed shortly after. Both Friendi and Renna are hosted on the net-work of Oman Mobile and have each said that they had attracted more than 50,000 subscriptions within two months of launch.
In order to combat this competitive intensity, there will be much talk at the event on how mobile operators are using Value Added Services (VAS) like music and entertainment-related content, location-based services, and social networking to derive new revenue streams from tech-savvy customers.
Dubai plays host to telco agenda setters
Yvonne Chaka
at GSM>3G Middle East – our array of innovative media will ensure that your company stands out from the rest.
telecoms industry in the Gulf region is in the throes of change with mobile markets becoming more com-petitive and saturated. As a result the big players are expanding into Africa and Asia Pacific to continue growing, but there is also a need for more domestic capacity to support growth at home in both the mobile and fixed markets.
Members of the Gulf Cooperation Council (GCC), which consists of
Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates are feeling the heat in markets that have become more open and because pen-etration rates are well over 100 per cent.
There were 57 million mobile subscriptions in the GCC at the end of September 2009, a figure that was up 26 per cent from 45 million at the end of September 2008.
Last week, network operator Tata
Communications signed strategic partnership agreements with several of the region’s major telecoms carriers to establish a new cable that will connect the region directly to the world’s major business hubs and city centres via Tata’s global network.
The partners are Bahrain Internet Exchange, Nawras of Oman, Qatar Telecom, Mobily Saudi Arabia and Etisalat of the United Arab Emir-ates, which will each be the exclusive landing party for the TGN Gulf Cable System in their respective geography.
The cable and the relationships with the landing parties will be further developed to provide an extended port-folio of value added services for local and global enterprise customers, Tata said. Using their own cable station, each party will have access to a high speed route to the global market, and will benefit from much needed resilience and diversity to the infrastructure in each country. This capacity will enable expansion in broadband penetration, internet usage and enterprise applica-tions, the consortium said.
ulf cable deployment to spur regional growth
THE Dubai World Trade Centre opened its doors today for the 14th annual leading telecoms event for the Middle East region. With over 2,500 pre registered delegates due to attend the GSM>3G Middle East Telco World Summit, the local
telecoms market certainly looks buoyant in the face of the economic adversity that has been gripping the rest of the world for the past year or so, only hitting closer to home more recently.
The event will live up to its ta-gline “Setting the Middle East Telco Agenda” with over 800 registered operator delegates, representing 85 regional carriers. The caliber of attendees is also reflected, with 56 per cent of delegates either operator representatives, C-level executives or upper management, an increase of 15 per cent on last year’s figures.
Saudi Arabia has emerged as one of the region’s mobile powerhouses, with mobile penetration levels of 122 per cent at the end of Septem-ber, and over 35 million subscrib-ers. As a result and due to popular demand, this year’s event includes a full day in the agenda dedicated to Saudi Arabia. The Special Focus Day will take place on day two of the event and will include presentations from STC, Mobily and Zain.
iddle East standing tall the rest of the world struggles in
the grip of the economic crisis, the Middle East has remained a bastion of growth. Even as Dubai welcomes the telecom industry’s biggest and brightest players, the dust was al-ready settling on a financial setback which shook the local market only
When Dubai World, the country’s main government-backed develop-ment group announced a restructur-ing of its sizeable debt obligations, many expected a day of reckoning. But what took place was effectively a brief market panic followed by a state of calm. At the same time, con-struction on Dubai’s newest crown jewel and the world’s tallest building - the Burj Dubai - standing at more than 800 metres high, was drawing
Coincidence it may be, but work started on the Burj back in 2004 when Dubai’s confidence was at a peak and business everywhere was booming. So when the tower opens in early
January 2010, it will stand as a symbol of how not just Dubai, but also the Middle East region, has weathered the economic storm and emerged in a new age with a new, perhaps more conservative, outlook.
While the Middle East and Gulf region has benefitted from the liberalisation of markets in many states, through reduced regulations on foreign ownership and invest-ment, which has acted as an incen-tive for foreign and private sector business, it’s fair to say the effects of the economic climate are still being felt. Indeed, the opening focus of the GSM>3G Middle East Telco World Summit is on international expan-sion opportunities for Middle Eastern operators. The participants in the ple-nary session, which include Dr Saad Al Barrack, CEO of Zain and Jamal Jarwan, group chief international investments officer for Etisalat, will investigate how carriers can maxim-ise opportunities for expansion as a result of the economic crisis.
“Since the onset of the recession, investors in telecoms have become more cautious, in stark contrast to the bubble that built up in telecom-
asset prices over the previous few years,” said Matthew Reed, princi-pal analyst for the Middle East at Informa Telecoms & Media. “Egypt pulled plans to offer a second-fixed licence because of the recession, for example. And at a retail level, con-sumers appear to have become more price-conscious - though increasing price competition is a consequence of the debut of new operators in Kuwait, Qatar and Saudi Arabia, as much as it is due to a change in consumer sentiment.”
Nowhere is local competition more intense than in Saudi Arabia, which is the third largest mobile market in the Middle East, with over 35 mil-lion mobile subscriptions, and the introduction of a third player, Zain, in 2008. Speaking to the Show Daily, Hany Mokhtar, executive manager, business segments, for Mobily, Saudi’s second biggest mobile operator, said: “The impact is really tough on North Africa, Egypt and Levant, yet it is mild when coming to the Gulf region,
yet in all cases, the telecommunica-tions sector is now working from a cost effective perspective rather than a sole solution or business tool, which is being reflected in most of the operators’ ads.”
2009 also saw the launch of the first two MVNOs in the Middle East, which commenced operations in Oman in the second quarter and fuelled competition further. Friendi made its debut in April, and Renna followed shortly after. Both Friendi and Renna are hosted on the net-work of Oman Mobile and have each said that they had attracted more than 50,000 subscriptions within two months of launch.
In order to combat this competitive intensity, there will be much talk at the event on how mobile operators are using Value Added Services (VAS) like music and entertainment-related content, location-based services, and social networking to derive new revenue streams from tech-savvy customers.
Dubai plays host to telco agenda setters
Opportunities include Show Daily Newspapers, Bespoke Magazines, Online News Service and On-Site TV
Call us now for more information: Tim Banham on +44 (0)20 701 75218 or email [email protected]
REG
ULA
TOR
OP
ER
ATO
RA
NA
LyS
T
OP
ER
ATO
RO
PE
RAT
OR
“ informa telecoms & media forecasts that by 2014, 3.5G+ technologies including Lte will be the biggest single technology segment of the middle east mobile market, accounting for 41% of subscriptions in the region.
informa telecoms & media
“
Join in the GSM>3G Middle East debate on twitter with our hash tag #GSMME
LTE deployment is now a reality in the Middle East - discover the solutions to deployment challenges and achieve maximum ROI.
OP
ER
ATO
R
OP
ER
ATO
R
15th Annual
AN
ALy
ST
Operators attend FREE - register today: www.comworldseries.com/me
Learn the strategies of 80+ visionary speakers including 45 operators - 30 at CxO level
Opening Strategic Keynote -Assessing the Potential for LTE in the Middle East Opening Strategic Keynote -Assessing the Potential for LTE in the Middle East
Iranian Focus Session
OP
ER
ATO
R
Chairman: Al Saghaeian, Chief Analyst, Wireless Broadband Team, Teyf, Iran
Iran remains one of the least liberalised telecoms markets in the region, but with enormous potential.
There is already real competition in the mobile market, and a third national mobile license has been awarded to Tamin Telecom with 3G exclusivity for 2 years. Launch is planned towards the end of 2010. Iran’s population of over 70 million is double that of any other country in the region. With 60% under the age of 30, it is a potentially high growth market. Fixed-line penetration is high in comparison with other countries in the region. Broadband penetration remains low but the recent launch of WiMAX and the promise of 3G has the potential to change this. The Iranian Focus Session will identify and examine the opportunities for growth in this exciting market.
11.45 Iran Market Overview• current market status - fixed and mobile operators and ISPs• market penetration information and forecasts• demographics and market segments
• technology status• predictions for the future of the Iranian telecoms marketAli Saghaeian, Chief Analyst, Wireless Broadband Team, Teyf, Iran
12.05 Panel Discussion: Maximising the Potential for Growth in the Iranian Telecoms Market
• key strategies for market growth• operating in competitive market conditions• developing innovative services• deploying the latest technologies• WiMAX deployments - impact on the marketPanellists include Saber Feizi,
CEO, TCI, Iran
Mohammad Taghi Khaki, CEO, Mobinnet, Iran
12.45 Lunch
16.00 How is the GSM Arab World Adapting to the Changing Global Telecoms Market?
• update on GSM Arab World networks • technology choices and developments• taking the GSM Arab world into the futureAbdulaziz Fakhroo, Chair GSM Arab World and Senior Director Network Development and Evolutions, Qtel, Qatar
16.20 Operator and Analyst Roundtable: Learnings from the 2010 Summit to Drive Middle East Telecoms into the Future
Mark Newman, Chief Research Officer, Informa Telecoms and Media
Informa Telecoms and Media’s Chief Research Officer, Mark Newman will lead the closing panel discussion. Mark will be joined by analysts and operators to summarise the key learnings of the summit, and discuss the future direction of the Middle East Telco industry.
16.50 Close of Summit
Afternoon Strategic Keynote: Taking Middle East Telecoms into the Future
09.40 Fast-Track to the Future with LTE and an Enhanced Customer Experience
• providing consumers with faster data downloads and improved multimedia services
• developing a scalable and versatile platform• Future-proofing the network• Lessons from the regions first LTE operator Ahmed Al Faifi,
COO, Zain Saudi Arabia
10.00 Developing a Smooth Migration Strategy to LTE• why and when should operators consider upgrading to LTE?• how important is HSPA to the LTE deployment?• what are the different migration strategies? Ayman El Nashar,
Director of Wireless Broadband, du, UAE
10.20 Questions and Discussion
STREAM C:
Media Partners
Official Publications Official Analyst Partner:
Community Partner:
Official Newswire Partner:Official Online News Service:
VAS Jo bs.comGlobal mobile VAS & Entertainment job board
WirelessDuniya.comMobility Blog on Mobile VAS & Mobile Entertainment in Middle East,APAC & India
OSSNewsR E V I E W
Official Partners
Platinum Media Partners
Supported By
“the event is a great opportunity for networking with colleagues in the telecom’s industry Hamza ali, Batelco
“Great to hear from such diverse speakers oar, Jordan telecom Group
“a good event for building relationships, partnerships and networking opportunities ZS, Warid telecom
“
“
“
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
R
OP
ER
ATO
RO
PE
RAT
OR
OP
ER
ATO
R
Enhancing Cost-EfficienciesSTREAM D:14.15 Introducing a Managed Services
Strategy to Enhance Cost-Efficiencies• enhancing operational efficiency with a
Managed Service partnership• enabling operators to focus on core business
• reducing operational downtime• managing the Managed Service relationship Salman Albadran,
CTO, VIVA Kuwait
14.35 Maximising the Cost Benefits and Revenue- Generating Opportunities of a Managed Service Partnership
• boosting the top line with a Managed Service partnership• maximising the partner’s expertise• saving the cost of re-training existing staff
• reducing expenditure on product development Akshay Lamba,
Chief Technology Architect, MTS India
14.55 How Can LTE Technology Enhance Cost Efficiency and Give Competitive Advantage
• outlining the cost-saving benefits of LTE• managing the evolution to save costs• maximizing cost-efficiences• deploying LTE for competitive advantage Mian Mutti Ur Rehman,
Costing and Regulatory Economist, Mobilink, Pakistan
15.15 Questions and Discussion
15th Annual15th Annual
AN
ALy
ST
Strategic Operator Partner Touch & Try the latest solutions of 120 leading Middle Eastern & international vendors
VIP Zone
Exclusively for VIP pass holders and speakers, the VIP zone is a quiet and comfortable room with business facilities and refreshments. An opportunity for VIPs
and speakers to meet, catch up with the office and take a break from the buzz of the conference and exhibition.
Online Networking Tool Zone
Several banks of computers are available for delegates, speakers and exhibitors to access the online networking tool to set up meetings and browse the delegate lists.
Exhibition Seminar Theatre
Take actionable insights and up-to-the minute knowledge back to the office from this 2 day agenda of free-to-air sessions from leading vendors, up and coming
solutions providers, in-house technical experts and regional analysts. A mixture of presentations, training sessions and speed pitches, this fast-paced content is packed full of the latest solutions, analysis and product showcases.
LTE ZONE
A whole section of the exhibition dedicated to the latest 3.5G+ technology – attend FREE LTE seminars, briefings and learn
about network optimisation in a dedicated zone within the exhibition
FREE Exhibition passes available until Nov 26 www.comworldseries.com/me
FREE LTE Exhibition Seminar Programme Practical LTE Case Studies, Analyst Briefings and Technical Presentations Theatre – PLUS LTE SPEED SHOWCASE
“the event is a great opportunity for networking with colleagues in the telecom’s industry
Hamza ali, Batelco
“
30th November 201011.00 – 11.20 Overview of the Middle East Telecoms Market and Forecasts Mai Barakat, ITM
11.30 – 12.30 LTE Seminar by Informa Telecoms Academy Tony Wakefield, Training Director, Telecoms Academy
12.30 – 12.50 Understanding the Core Network Aspects of LTE
13.00 – 14.30 Lunch
14.30 – 14.50 LTE Analysis LTE Overview, Network Architecture, Protocols, Procedures and Interfaces Kris Szaniawski, Principal Analyst, Informa Telecoms and Media
15.00 – 16.00 LTE Speed Showcase: 9 LTE solution providers will have 3 minutes each to present their so-lutions. The audience will then vote for the solution with most potential to generate revenues of minimise costs.
16.10 – 16.30 Analysing LTE Deployment Scenarios
16.40 – 17.00 The Significance of MIMO Antennas to LTE
FREE Exhibition only passes until
26 November - register
today!
1st December 2010
09.30 – 10.30 LTE Seminar by Informa Telecoms Academy Dave McNally, Trainer, Informa Telecoms Academy
10.40 – 11.10 LTE Service Architecture Evolution
11.20 – 11.50 Understanding LTE Network Architecture
12.40 – 14.30 Lunch
14.30 – 14.50 Technology Roadmaps Towards LTE
15.00 – 15.20 Detailing LTE interworking with 2G/3G wireless networks
15.30 - 15.50 Key planning aspects for LTE deployments
16.00 Close of Seminar
Strategic Operator Partner Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976. Since then, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation and reliability among regional and international operators. Etisalat was ranked as the 6th best performing Arab company by ‘Forbes Arabia’ magazine in 2006, from among 1600 Arab joint stock companies in various sectors. The corporation was also identified as one of the top 500 global companies based on market capitalisation by ‘Financial Times’. Etisalat’s contribution to ICT development in the UAE caused the World Economic Forum, in its annual ‘Global Information Technology Report 2006-07’, to again rank the United Arab Emirates as the leading country in the Arab world for “Networked Readiness”, with a worldwide ranking of 29. Etisalat offers fixed line services over the Next Generation Network, and enables mobile users with a range of services and applications such as GPRS, 3.5G, BlackBerry and more. Internet users too experience value-additions such as free anti-spam and anti-virus programmes, expanded mailboxes, upgrades of broadband connection speeds and other benefits. Penetration of Etisalat’s mobile phone service in the UAE has crossed 140 per cent of the population. Internet and broadband penetration in the UAE has reached 60 per cent, a significant achievement by Etisalat compared to regional average. In addition to the UAE, Etisalat has now expanded to manage and operate telecom companies in Saudi Arabia, Egypt, Sudan, Pakistan, Tanzania, Western Africa, and Afghanistan. www.etisalat.ae
Discover the latest technologies and solutions from the world’s leading providers including:
Network with 2000+ key decision makers with an interest in the Middle East
Online Networking Tool Zone
Several banks of computers are available for delegates, speakers and exhibitors to access the online networking tool to set up meetings and browse the delegate lists.
Publishing / Press Zone
Find all of Middle East’s leading telecoms and ICT magazines, latest press releases and stories. Keep up to speed with the latest
market developments and commentary, write and file your own story or simply leave your press pack here for others.
Contact us today for remaining sponsorship & Exhibition opportunities – email [email protected]
LTE Focus Day Gold SponsorNokia Siemens Networks is a leading global enabler of telecommunications services. With its focus on innovation and sustainability, the company provides a complete portfolio of mobile, fixed and
converged network technology, as well as professional services including consultancy and systems integration, deployment, maintenance and managed services. It is one of the largest telecommunications hardware, software and professional services companies in the world. Operating in 150 countries, its headquarters are in Espoo, Finland. www.nokiasiemensnetworks.com
LTE Focus Day Silver Sponsor and Event SponsorEricsson is the world’s leading provider of technology and services to telecom operators. Ericsson is the leader in 2G, 3G and 4G mobile technologies, and provides support for networks with over 1 billion subscribers and has a leading position in managed services. The
company’s portfolio comprises of mobile and fixed network infrastructure, telecom services, software, broadband and multimedia solutions for operators, enterprises and the media industry. The Sony Ericsson and ST-Ericsson joint ventures provide consumers with feature-rich personal mobile devices. Ericsson has been present in the Middle East for more than 50 years. Ericsson has during these years been working closely with the operators on creating, developing and growing the telecom market in the region. Ericsson has activities and operations in all 22 countries in Middle East and offices in 20 (Yemen and Afghanistan exceptions). We are around 4,000 employees. Today we do business with more than 36 operators in the region. (The Ericsson Middle East operation comprises the following countries; Bahrain, UAE, Yemen, Qatar, Kuwait, Saudi Arabia, Jordan, Lebanon, Syria, Iran, Iraq, Oman, Pakistan, Afghanistan, Turkey, Egypt, Sudan)
Event Sponsor Comviva is the global leader in providing mobile solutions beyond VAS. With an extensive portfolio of
products and solutions that encompass content, commerce and community-related offerings, Comviva enables operators to offer services that enrich mobile users’ lives. Comviva enhances operator efficiencies and revenue performance by adding value at every stage of the customer lifecycle – from prepaid subscription and etop-up to customer care, and from real-time promotions and loyalty management to billing solutions. Comviva has extensive expertise in delivering and managing mobile solutions that extend beyond VAS, powering solutions to mobile operators in more than 85 countries worldwide and reaching over 600 million subscribers globally. For more information, visit www.comviva.com
Water Bottle Sponsor Belgacom International Carrier Services S.A./NV (Belgacom ICS) is a leading global carrier of voice, data and value added services to over 500 wireless,
wireline and service providers through sales offices in Brussels, Bern, Dubai, Singapore and New York. Belgacom ICS is at the forefront of the international communications industry, acting as a catalyst for growth, both in terms of traffic and reach. The company aims to enable global interworking across all networks, technologies and services. As a result of this approach and the joint venture with Swisscom ICS, Belgacom International Carrier Services is now one of the largest wholesale voice carrier and a world leader in data transit services. For more information, please visit www.belgacom-ics.com
Event Sponsor Cisco is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet
Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. In terms of technologies, Cisco’s focus is on Internet Security, Data Centers and Unified Communication. Today the company has over 600 employees working in the Middle East with offices in the United Arab Emirates, Qatar, Kuwait, Bahrain, Lebanon and Jordan. Cisco started its operations in the Middle East region in 1993 and has opened its first office in Dubai, United Arab Emirates, in 1994. In the UAE, Cisco maintains three offices located in Dubai and Abu Dhabi, including an office for Cisco Capital in DIFC. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.
Event Sponsor Myriad Group AG (SIX Symbol: MYRN) is a global leader in mobile technology and has shipped over 3.5 billion software applications in more than 2 billion
phones. Its comprehensive portfolio includes browsers, messaging, Java, social networking, user interfaces and middleware for all types of mobile phones, from ultra-low cost handsets to advanced smartphones. The company provides both individual components and complete solutions, which enable handset manufacturers and operators to deliver
amazing experiences on mobile phones. Myriad also develops USSD-based customer self-care platforms that deliver over 10 billion messages a year to 220 million mobile users across more than 30 mobile operators worldwide. Myriad was created from the combination of industry-leading companies, Esmertec and Purple Labs, and holds the broadest and most market-proven portfolio of any mobile software company in the world. Given this unrivalled portfolio of software and the deep expertise of their engineering team, they are regarded as the partner of choice for manufacturers and network operators seeking to create branded experiences on the mobile handset. Headquartered in Dübendorf-Zürich Switzerland, Myriad operates worldwide with offices in France, UK, USA, Mexico, China, South Korea, Taiwan, Japan and Australia. For more information, please visit: www.myriadgroup.com
Event SponsoreServGlobal invents smart communication and payment services for telecommunications service providers operating on all generation networks. Over 80 of the world’s leading service providers, with over 400 million mobile subscribers in more than
50 countries, are taking advantage of eServGlobal’s end-to-end solutions and expertise to quickly deliver revenue-generating services.
Event SponsorEXCITOR is a software company that develops and sells DME (Dynamic Mobile Exchange) to enterprises of all sizes that
need to mobilize their workforces and effectively manage their mobile fleets. DME ensures that companies can administer and support many mobile units – centrally and effectively – without compromising security. DME supports all major mobile OS, runs on all networks, and is operator-independent. DME also provides users secure access to company e-mail, calendar, documents and contacts on their smartphones. With offices in Denmark, UK, Sweden and Philippines and partners in Germany, Norway, Benelux, Ireland and Spain, Excitor is present in Europe’s largest mobility markets.
Event Sponsor SmartTrust is a developer of MDM and SIM management software designed to provide mobile network operators improved awareness of their subscribers and efficient management
of the devices on their network as well as the opportunity to quickly and easily offer targeted revenue generating services and applications. Growing mobile since 1991, leading the way in OTA solutions since 1997 and pioneering integrated (U)SIM and Terminal Management since 2002 SmartTrust is uniquely positioned to assist operators in meeting the challenges of today’s mobile market. SmartTrust provides operators with a single system that can be used to meet a variety of challenges spanning both service and mobile device management. Collectively facilitating the management of over a billion subscribers at mobile operators around the world, no other OTA solutions provider has a standard platform that has been as thoroughly proven in the field as the SmartTrust. With a complete portfolio of SIM and Device Management offerings which facilitate the initial handset configuration and the continual support and servicing of the device, SmartTrust technology is relied upon by top mobile network operators around the world including AT&T, Bharti, BSNL, Millicom, Orascom, Reliance, Telenor, T-Mobile and Vodafone. For more information visit www.smarttrust.com
Associate SponsorPETER-SERVICE occupies one of the leading positions among the developers of innovative billing and
CRM solutions for the telecom sector and possesses a unique experience in delivering projects for major telecom operators of all standards. PETER-SERVICE was founded in 1992 with head office in St. Petersburg. The Company has sold more than 150 projects for more than 50 telecom operators in 9 countries. More information about the Company can be found at: www.billing.ru
Associate SponsorBytemobile’s Unison™ Mobile Internet Platform enables wireless
operators to meet consumer demand for mobile video and web content. The company’s solutions also dramatically improve bandwidth efficiency and reduce infrastructure costs throughout the network. Specific product capabilities include web and multimedia optimization, intelligent traffic control, content management applications, and market analytics. Bytemobile® products and services have been deployed with 117 operators in 58 countries and eight of the world’s top 10 tier-one operators. The company is committed to helping its customers and partners deliver green mobile internet services in a sustainable network environment. To learn more, visit www.bytemobile.com.
2010 Sponsors
B Y E X C I T O R
Nokia Siemens Networks • AB Card • Acision • Actel • Actix • Adaptive Mobile • Adfortel • Al Babtain • Al Bahar • Apliman • Argus Technologies • Aspect Tools • Astellia • Bayt • Beecell • Belgacom • Bercut • BlueFish • Bridgewater • Business Logic Systems • Comfone • Comms MEA • Comprion • Comviva • Convergys • Creativity Software • Cullinan Consulting • D V V • Datakat • Defne • Detecon • EDCH • eServGlobal • Etisalat • Evistel • Evolving Systems • FutureCard • Gemalto • Globitel • Huawei • IDT • I-New • Info2Cell • Informa • Inkript • ITS • Jinny • MCTEL • Media Zone • MobiNets • Mobiserve • Moseco Group • Movius • Myriad France • Nassej • Nexus Telecom • NomD • Oberthur Technologies • Opencode • Openwave • Opera Software • Orga Systems • P3 Communications Gmbh • Panasonic Marketing Middle East FZE • Peter Service • Phoney Tunes • Power Oasis • Powerwave • Qanawat • QUALCOMM • Roamware • Sagem Orga • SAMENA • SmartTrust • SNS • Streamwide • Swiss Post • Symsoft • TATA Communications • Tajseed • Tawosol-IT • Techmahindra • Technology Partners • Telenity • Trace Media • Vodafone International Services • Volubill • Workz Middle East • Wuhan Tianju Technology
Stands Selling out
Fast CONTACT US TODAy!
Don’t let your competition get ahead contact William Neil today to find out more about our bespoke sponsorship and exhibition packages for GSM>3G Middle East Telco World Summit 2010.
[email protected] +44 (0)20 7017 5321
15th Annual
15th Annual
“
“We advise everyone to attend this forum & exhibition to share the know-how & best practice between people from different cultures
ahmed mokhles, Group Senior Vp mar-keting, etisalat
1. Online: www.comworldseries.com/me2. Email: [email protected]. Telephone: +44 (0)20 7017 55064. Fax: +44 (0)20 7017 4747
STEP 1 – choose your passes (3 for 2 and Group discounts available call +44 (0) 20 7017 5391)
When booking please quote:
q I would like to attend the Telecoms Academy Training courses
q I am unable to attend, please send me online access to the conference documentation - £325 + 17.5% VAT
*Regional = Afghanistan, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen
** To qualify for the free ‘Operator/Service Provider’ passes, companies must meet the following criterion: Provision of telecommunications services to private/domestic/residential consumers and/or business/enterprise customers as the primary activity of the business in the region in which a given World Series event is taking place. ‘Service Providers’, as we define them may or may not own and operate telecommunications network infrastructure. MVNOs, VNOs, some resellers and other ‘virtual’ service providers therefore qualify. ‘Operators/Service Providers’ as we define them do NOT include businesses whose principal activity is the sale of connectivity, bandwidth, backhaul, interconnection services etc. on a wholesale basis to other carriers/operators/service providers. In the case of subsidiary carrier services/wholesale businesses whose parent companies are service providers (as defined above) in other markets, we do not consider these to qualify for ‘Operator/Service Provider’ passes. These definitions, and their application in particular cases, are at the discretion of Informa Telecoms & Media.
Venue: Dubai International Convention and Exhibition Centre, PO Box 9292, Dubai, United Arab Emirates
Tel +971 4 3321000, Fax +971 4 3318034 Website: www.dwtc.com
Accommodation: The cost of accommodation is not included in the conference fee. Hotels can be booked at competitive rates via the event website. Visit www.comworldseries.com/me for current deals.
Please note: We operate a strict no business card or ID no entry policy at events. We will not be able to allow access to the event for anyone not supplying a business card or ID.
Terms and Conditions: Free Places: The conference is FREE to all Regional Operators & Regulators as listed in the pricing options on this page. Free attendance ONLY applies until the 16 November 2010. Multiple booking discounts will only be valid for delegates from the same company when booked as a group at the same time. All fees include lunch, refreshments and conference documentation
Payment Information: All conference fees should be made by cheque, credit card in US$. Cheques should be made payable to Informa UK Ltd. Payment must be received by 16 November 2010 in order to secure your place. Please quote the delegate name and the event I0G8M as a reference on all transactions.
Cancellations: If you should cancel a conference registration before 16 November 2010 you will
receive a refund less a cancellation charge of 50% plus US$200 admin charge for all Non-Regional Operator, Regional Non-Operator and Non-Regional Non-Operator bookings. For all Regional Operators a cancellation charge of US$200 applies if you cancel before 17 November 2010. We regret that no refunds can be made for cancellations received after this date. We welcome substitute delegates at any time. It may be necessary for reasons beyond the control of the organisers to alter the content and the timing of the programme or t he identity of the speakers.
Are you registered?: You will always receive an acknowledgement of your booking. If you do not receive anything, please call us on +44 (0)20 7017 5506 to make sure we have received your booking.
Data Protection: The personal information shown, and/or provided by you will be held on a database and shared with companies in the Informa Group. It may be used to keep you, or any additional names provided by you up to date with developments in your industry. Sometimes your details may be obtained from or made available to external companies for marketing purposes. If you do not wish your details to be used for this purpose, please write to: The Database Manager, Informa UK Ltd, 29 Bressenden Place, London SW1E 5DR, UK. Tel:+44 (0)20 7017 4555 or Email:[email protected]
STEP 3 – Payment details
STEP 2 – DELEGATE DETAILS (for ease, attach your business card) Please photocopy form for multiple bookings
Delegate (Mr/Mrs/Ms/Miss/Dr) Family Name _________________________________________________________
First Name _______________________________________________________________________________________
Job Title _________________________________________________________________________________________
Company ________________________________________________________________________________________
Department ______________________________________________________________________________________
Emal ____________________________________________________________________________________________
Direct Telephone _____________________________________Mobile ______________________________________
Address _________________________________________________________________________________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
Postcode/Zip Code _______________________________________________________________________________
Nature of Company Business _______________________________________________________________
State any Special Requirements: ____________________________________________________________________
q q q q q Please charge my credit card
Card No Expiry Date _ _ / _ _ CVV Number
Card Billing Address _______________________________________________________________________________
_________________________________________________________________________________________________
Card Holder’s Name _______________________________________________________________________________
Signature ____________________________________________________________________ Date _ _ / _ _ / _ _
Yes I agree to the Terms & Cancellations Conditions as stated on this form
Contact Tel No for Card Holder: _____________________________________________________________________
For further information on payment details visit www.payments.informa.com/telecoms or call +44 (0)20 7017 5506
q Enclosed is a cheque made payable to Informa UK Ltd (Ref: I0G8M)
(Last 3 digits on signature strip on back of credit card.
AMEX - 4 digit number on front of card)
Group Discounts Available Call+44(0)2070175391
FREE Passes Available for Operators & Regulators from The Middle East
FREE Exhibition Passes Available
Telecoms Mini
28 November – 2 December 2010 Dubai, UAE
Developing dynamic and effective telecomsprofessionals to deliver organisational success
“Effective, detailed, well delivered! Absolutely the most specific, hard hittingand ‘to the point’ telecoms training I have received” TO, ERICSSON
Now in its5 thyear!
MBA� Attend the Telecoms Mini MBA or LTE Explained in Dubai alongside
GSM >3G Middle East and GAIN FREE ENTRY TO THE EXHIBITION
Join us at
A five day, highly practical and interactiveprogramme for mid to senior professionals whichfocuses on real business, technology andindustry issues.
The Telecoms Mini MBA is the most established andrespected specialist Telecoms Business Programme.
Over the last 5 years, 3,250 delegates from 350companies in 110 countries worldwide havecompleted a Telecoms Mini MBA programme.
of the Telecoms Mini MBA delegates ratedthe course as GOOD or EXCELLENT98%
STEP UP TO THE NEXT LEVELEnhance your strategic direction with:
Telecoms Market and Industry IntelligenceGain a clear picture of the telecommunications market dynamics and thefuture direction of the industry with exclusive market intelligence fromInforma Telecoms & Media.
Management and Business SkillsEnhance your financial expertise, improve your management techniquesand develop your leadership skills, and build a solid foundation to drivechange and improve standards within your organisation.
Emerging TechnologiesBe better equipped to make more confident and commercially grounded strategic decisions and technology choices.
Business Simulation – Island Telco 2010A unique practical and interactive Business Simulation runningthroughout the programme.
“The best case study I’ve worked on.” MM, ORACLE
No other 5-day telecoms business programme delivers the skillsand knowledge you need to understand the industry, your role init and improve your contribution to your business.
>
>
>
>
LTE Explained 29 November 2010, Dubai, UAEA special
one day programme
For more information on these courses and other Telecoms Academy course please contact us: Telephone: +44 (0)20 7107 4144 Email: [email protected] Visit: www.telecomsacademy.com
SAVE €500Book by
17 October
This programme provides an excellent overview of LTE (Long Term Evolution), including benefits, limitations,operation, and evolution from 3G/HSPA.
It identifies the key drivers behind the development of LTE within the 3GPP, as well as implementation options and adiscussion of potential service opportunities. An overview of the key technology concepts of the radio interface and widerEvolved Packet System (EPS), incorporating the E-UTRAN (Evolved UTRAN) and EPC (Evolved Packet Core) is given, as wellas frequency requirements and licensing issues. A brief comparison with HSPA and WiMAX is made to complete the picture.
COURSE CONTENTS
• Requirements beyond 3G/HSPA
• LTE Radio System (including OFDM)
• Capabilities and Limitations
• Implementation Options
• The Evolved Packet System (EPS):Evolved UTRAN (EUTRAN) andEvolved Packet Core (EPC)
• Service Opportunities• Frequency Requirements
and LicensingEarly Bird and Group Discountsavailable
Passes for Operators & Regulators Until 16 November From 17 NovemberRegional* Operators & Regulators** q FREE q US$199International Operators & Regulators** q US$999 q US$1299Conference Passes for Non - Operators Until 26 October From 27 October
Regional* Non-Operator Companies q US$999 q US$1299International Non-Operators q US$1999 q US$2299Exhibition Only Passes Until 26 November From 27 November
Available to all companies q FREE q US$199Telecoms HR Forum Passes Until 26 October From 27 October
Operators, Regulators & Members of the HR Team q US$750 q US$1000Non operators and other team members q US$1499 q US$2000q I am interested in more info on the MENA telecoms HR & Recruitment Summit Mobile Healthcare Industry Summit Until 29 October From 30 October
For Healthcare Providers q FREEOperators q US$750 q US$1000Non Operators q US$1499 q US$2000
4 Easy Ways to Register to GSM>3G Middle East Telco World Summit Dubai International Conference Centre, Dubai, UAE Event code: I0G8M