blair cooke | emsa 2010

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B2B and B2C Different strokes for different folks Blair Cooke Database Marketing Director Fairfax Digital

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B2B and B2C - Different strokes for different folksWhether you work in a business to business (B2B) or a business to consumer (B2C) organisation, each presents a completely different set of challenges. This session examines two very different approaches to email marketing.

TRANSCRIPT

Page 1: Blair Cooke | EMSA 2010

B2B and B2C Different strokes for

different folks

Blair Cooke

Database Marketing Director

Fairfax Digital

Page 2: Blair Cooke | EMSA 2010

B2C

B2B

B2C challenges are less arduous

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This can make us lazy B2C marketers

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with a batch and blast approach

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and little interest in relevance

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or much thought given to engagement.

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So we need bigger and bigger lists.

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Instead we should be inquisitive

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and engage our subscribers.

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Add value to their experience

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Create a conversation

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Build their trust

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Engender loyalty

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You are not as sexy as you think you are

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The hidden cost of email

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Are B2B & B2C all that different?

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Blair Cooke

Database Marketing Director

Fairfax Digital

LinkedIn:http://www.linkedin.com/in/blaircooke

Twitter: @WiseMouth