bigtree technologies:search ends here it services

INDIA’S RENOWNED IT SERVICE PROVIDER COMPANY

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IT• Website Designing & Development • Software Designing & Development • Internet Marketing-SEO/SMO• IT Rental • Computer AMC & FMS • IT Sale & Service • IT Staffing & Consulting • IT Industrial Training • Event Management

3 years of

EXCELLENCE IN SERVICE

QUALITY POLICY

WE

ARE COMMITTED

TO PROVIDE SERVICES

WHICH CONSISTENTLY MEET

OR EXCEED CUSTOMER EXPECTATIONS

IN TERMS OF QUALITY, COST & DELIVERY

AND TO BE THE LEADERS IN CUSTOMER DELIGHT

QUALITY POLICY


Bigtree Technologies Pvt. Ltd. is a leading provider of Horizontal IT Solutions & Services encompassing Technology Integration, Managed Services & Professional Services, through its robust world class delivery processes to various industry verticals. Bigtree Technologies Pvt. Ltd. is a leading global Technology and IT Enterprise founded in 2010. We believe in listening, analyzing, advising, and implementing new projects and concepts to effectively present complex information. Our approach to service delivery offers greater flexibility as compared to any company and sharpens the competitive edge.

Now Bigtree Technologies Pvt. Ltd. Provide Complete IT Services, Website Designing & Development, Software Designing & Development, Internet Marketing SEO or SMO, Computer AMC or FMS, IT Rental, IT Sale, IT Staffing or Consulting, IT Industrial Training, Event Management etc all over in India.

About Us

QUALITY POLICY

MISSION Bigtree Technologies Pvt. Ltd. has a vision of fulfilling altering demands of IT Industry and to provide IT

based solutions to people. With an amalgamation of innovative and modern equipments, we desire to reach the peak of excellence and imbue people with satisfaction and Our objective is to provide "Good Quality" at unbelievably low rates with harnessed superior technology with many innovative measures to ensure QoS commensurate with World Standards. Our firmly belief based on experience of many countries that only good quality would attract major market share and survive.

VISION

Bigtree Technologies Pvt. Ltd. established with a sole aim of expanding IT Sector and providing IT Solutions to people at a reasonable cost with an excellent unparalleled services. We understand people’s needs and offer rental solutions based on high tech style of working. Our Vision is to be a leader in communication services using seamless, world-class Internet technologies for delivering Broadband and Internet Telephony Solutions to continuously set standards in customer satisfaction in terms of Price, Product and Service by optimal use of resources.

Bigtree Technologies Pvt. Ltd.


Within the Office

Consulting at affordable costs. Right Mix of open technologies. Platform integration. Beat Obsolescence. Technologies chosen to use least resistance (cost + effort) paths. Self-service Model. Enable end users to use IT without the overhead of IT support always. Just Solve customer’s Problems. Lowest effort and cost for customer. Address attrition and technology issue together.

STRATEGY

Understanding Problems ,requirements and constraints. Working out alternative solutions . Readymade Products. Re-use of existing products. Completely new development . Evaluating the right option with the customer Sourcing /Developing /interacting and implementing the solution. Quick time to Market solutions.

METHODOLOGY


• Website Designing & Development • Software Designing & Development• Internet Marketing-SEO/SMO • IT Rental• Computer AMC & FMS • IT Sale & Service • IT Staffing & Consulting • IT Industrial Training • Event Management

WHAT DO WE OFFER?


We Builds valued interaction with clients. We Works cooperatively with them as a Team. We Delivers high quality service to client. We Consistently meet client expectations. We Communicates in a clear, concise and persuasive manner. We Favors decisions for the good of the firm. We Easily build rapport with clients. We easily adapt his/her style as appropriate, in order to influence decisions which benefits the firm. We set realistic expectations with clients. We Looks beyond the obvious and Doesn’t stop at the first answer.

OUR EXPERTISE

LINE-OF-BUSINESS

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Computer AMC & FMS

IT Sale &

Service

IT Rental

Software

Designing &

Development

Website

Designing &

Development

Internet Marketing SEO/SMO

IT Industrial Training

Event Management


CUSTOMER SUPPORT DELIVERY


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http://www.dell.co.in/

BIGTREE’S INTEGRATED SUPPORT MODEL

High Volume Remanufacturing(Refurbishing)

centers for Toners

Skilled engineers ensure quality repairs

supported by quality systems and processes

Professional Service resolve most of the customer problems resulting in time &

cost savings

1.All reports can be generated from Bigtree Technologies Pvt. Ltd. and

submitted to the client on agreed scheduled basis and formats.

2.Standard reports include daily pending reports due to various reasons, repair

closed, stock management, revenue management, TAT, re-repair, multiple

parts consumption, main board consumption rate, customer satisfaction

parameters as described by the client .

3.As per Bigtree Technologies Pvt. Ltd. quality processes, all business entities

are subjected to internal audits. Bigtree Technologies Pvt. Ltd. will be willing

to share the findings of such audits with the client to enhance customer

satisfaction.

REPORTS, AUDIT & QUALITY CONTROL

BIGTREE ’S FACT SHEET

Year Founded • 2010

Headquarter • Noida, India

Industry • IT Services Provider

Services

• Website Designing & Development • Software Designing & Development• Internet Marketing-SEO/SMO • IT Rental• Computer AMC & FMS • IT Sale & Service • IT Staffing & Consulting • IT Industrial Training • Event Management

No. of Branches • 6

Headcount • Over 50+ employees

Service Center Locations • Ready to plan

Call Center • Noida, India

Refurbishment Centers • Noida, India

Total area of facilities • 20,000 sq ft.

No. of clients • 100+

CITIES COVERAGE

Service outages

Operating system issues

Operations problems

Problem Management

Moves-Adds-Changes

Configuration & software integration

Change Management

Server/services monitoring

Housekeeping

Vendor Management

Operations

Reactive Proactive

SLA Management• Definition of management “dash board”,

Establishment of 3rd party SLAs• Reporting & root-cause analysis, Improvements &

corrections

Remote-assisted deployment

(System & Network) Monitoring

Day-to-day operations

Remote remediation (problem management)

Administration

SLA Reporting

A typical work frame for operations maps into 6 board functions of IT Operations …

CONTACT US

www.bigtreetechnologies.comE-mail : [email protected] No: +91-9717627125

ADDRESSCorporate Office : B-58, Second Floor, Sector-10, Noida-U.P.-201301

http://www.bigtreetechnologies.com/

mailto:[email protected]