bifm scotland 2011 facility managers: our dynamic future
TRANSCRIPT
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BIFM Scotland 2011
Facility Managers:Our Dynamic Future
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What will FM look like in the future?
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FM in the Past
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FM in 2001
• FM had a low profile• Few were FM qualified• FM budgets were under
pressure• New FM models were under
debate• FM information was poor• FM service was awful
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Developments since 2001
• “New” Ways of Working• Technology in and out of the
workplace• Mature FM supply chain• Sustainability• SIC 8110• FM a recognised term• Asset Skills• Chartered status through RICS
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Innovation Reflects Society
• Outsourcing• Open Plan• Risk Transfer• Professionalisation• Hot Desking• Total FM
• Outsourcing• Open Plan• Risk Transfer• Professionalisation• Hot Desking• Total FM
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Workplace Trends
• Wireless, Remote, Seamless technology• Agile working• “intelligent” Buildings• Green Buildings• Legislation, Legislation, Legislation• Shifting demographics• Rising service expectations• Energy a major focus
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FM Industry Trends
• Self delivery model increasingly popular• Skill shortages at all levels• Bigger players extending technical expertise and
offerings• Diversification into Real Estate and niche
services• Property players repositioning towards FM• FM players talking green• More single service players offering FM• Some FM operators at risk• Continued market consolidation
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FM Profession Trends
• Qualifications galore but slow take up• Training below industry averages• H&S an exception• FM apprenticeships• RICS campaign• Green on the margins• More from less• New, young entrants• Social media
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The Evolution of FM
Reactive, Tactical
Property Management
Task Focussed
Repairs Cleaning
Guarding Catering Support
Churn
Pro
ject
s
Compliance
Proactive, Strategic
Facilities Management
Objective Focussed
Maintenance Environment Space
Security Wellness Service
Pla
ns
Contribution
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Our Agenda for a Dynamic Future
• Understanding stakeholders changing needs
• Adjusting our strategies quickly• Enhancing our key competences
– Efficiency– Communication– Service– Innovation– Collaboration
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