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Basic Management System

UMG-ians need to know the behavior of a company which has ISO certificate.Because UMG is a company which has ISO.

BP & OS has a mainly responsibility for all of the BU to achieve ISO.1

Objective ::Be able to know the way of UMG MyanmarTo know the features of high performing organizationsBe able to understand the concepts of ISO 9001:2008Can know the requirements of ISO 9001:2008To know what is management system?To know what is SOP & FPD and can design themAble to know the Document Numbering System

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Content ::UMG Vision, Mission, Quality Policy & ValueUnderperforming & High Performing OrganizationUnderstand ISO 9001:2008What is ISO 9001:2008?Requirements of ISO 9001:2008What is management system?Purpose of Flow ProcessHow to make Flow Process?Purpose of Standard Operation ProcedureDocument Numbering System

Vision, Mission, Quality Policy & Value

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UMG Vision, Mission, Quality Policy & ValueTo bring Smile to our CustomersMissionTo become a billion dollar company in 2020VisionQuality PolicyUMG-ians are committed to bring smile to customers through:Quality Products, Reliable Process and Speedy ServicesContinuous Improvement and People Empowerment

ValuesBest Customer Service Customer Success is Our SuccessDeliver PromisesStrive for ExcellenceExpose ProblemsKaizenManagement Based on Esteem for Human DignityShare as a FamilyRespect IndividualFairness

Under-performing & High Performing Organization

Compare with Under-performing Organization and High performing Organization.7

Under-performing Organizations

No clear vision No Process ownership Regular ProblemPoor understanding of the capabilities and performance Competitor performance not known Decisions based on opinion not fact Blame culture when things go wrongInsecurity and lack of empowerment amongst middle management and employees Departmental goals not organizational goalsNew initiatives not sustained

Amongst - in the middle of or surrounded by other things.8

Features of High Performing Organizations

Top management full commitment and involvement Clear Vision and Direction established from the top Key Performance Indicator (KPIs) Effective use of management system Benchmarking best in class processes. Appreciation for major initiatives Continual Improvement at all levels. Self Directing Workplace improvement teamsEffective approach to problem solving Attack problems not people

Benchmarking Role model of UMG (e.g Toyota Car Company)Problem Solving not attack to People, use 5Why & fish bone diagrams to find the root cause of the problem.9

Features of High Performing OrganizationsHow to get from here . To here ?

Features of Under-performing Organizations

Ask Question & give 5min for answer.10

Understand ISO 9001:2008

Provides CustomerRequirements

Good Management

MeasurementAnalysisImprovement

GoodOrganization

Policy

Customer Focus

Commitment

Objectives

Responsibility, AuthorityAnd Communication

Review

Human Resources

Building, Tools, etc

Better environment

Planning

Provides Resources

CustomerSatisfaction

System

Process

Product

ProductNon-conformance

Data & Info

CorrectiveActions

PreventiveActionsProcess ControlDocument Control

ISO4.14.25.15.25.35.45.55.65.6.26.36.46.7.27.37.47.7.17.57.68.2.18.2.28.8.38.2.38.2.48.48.5.28.5.3

Sales

Purchasing

Design

Calibration

Production

What is ISO 9001:2008?Standard related to Quality Management SystemOther Management System:ISO 14001 EnvironmentISO/TS 16949 QMS - AutomotiveOHSAS 18001 Health and SafetyISO 22000 Food & Safetyetc . . .

e.g ----

Environmental water recycleHealth & Safety FAMESafety Amusement ParkFood & Safety Win Food can apply12

ISO 9001 EditionBS 5750:1979ISO 9001:1987ISO 9001:1994ISO 9001:2000ISO 9001:2008

Certification Body ISO 9001:2008LRQA UK TUV Rhineland GermanyBSI UK DNV ScandinaviaSGS JQA Japan etc

UMG took ISO certificate from LRQA.LRQA has fairness so UMG approach LRQA.

ISO 3yrs expire need to apply again2times Audit /yearIf auditor found major requirement, they keep our ISO.14

Road to ISO 9001:2008

Customer Requirement Mining approach to xxx company but we cant due to havent ISO.Top Mgnt Commitment Mgnt would like to get ISO due to improve their Co., Ltd will be International.15

Requirement of ISO 9001:2008ISO 9001:2008 Requirements

4.0 Quality Management System (5)

5.0Management Responsibility (11)

6.0Resource Management (5)

7.0Product Realization (20)

8.0 Measurement, Analysis and Improvement (10)

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Quality ManualFlow of Process Document - FPDStandard Operation Procedure - SOPForm, Records, Specification

QMFPD interrelate with other department but input & output from own departmentSOP internal process at own departmentForm daily usage at own department / it will be reference17

Document ISO 9001:2008Communication ToolsCan Adopt Management ChangesRecords Best PracticeEffective in AuditingISO 9001:2008 Requirements

Things To Do . . . .Implement working procedure (SOP & FPD)Use standard formsMake good filing of recordsNeat / orderliness of working environmentSatisfying Customer (quick response)Understand Quality PolicyUnderstand Company Vision, Mission and ValueCommit to achieve Company Objective

Everybody can do all these things but the way to do is difficult.19

What is management system?Frame work of processes and procedures used to ensure that an organization can fulfill all tasks required to achieve its objectives.

What is process?

Process(step by step activities)INPUTMaterialsInformationRESOURCESEquipmentPeopleOUTPUTQuality productCONTROLTrainingProcedureSpecificationObjectives & TargetsSet of interrelated or interacting activities which transforms inputs into outputs.

making a cup of hot coffee OUTPUTHot CoffeeINPUTCoffee (Package)WaterRESOURCESPeopleCup, Spoon, Jar, Hot Plate, PotCONTROLLimited amount of ingredients Boiling pointProcedure

Servicing a CarCar Needs a ServiceSpare PartsInquiry & historical dataINPUTService Guide Book, ProcedureCONTROLCompetent PersonnelTools & EquipmentRESOURCESCar ServicedOUTPUT

What is Flow Process?Purpose of Flow ProcessA flow process is an instrument that visualizes and analyses the various systems and procedures within an organization.

Can be see the sequence of activities in a processCan analyze the work flowClear ownership

Flow Chart Shape Explanation

Start/Finish, is used to show activity begin and end of process

Activity/Process, explaining for activity executed at selected step.

Flow line

Control Point/Decision, Decision flowchart shape is used when there are 2 options (Yes/No, No/No-Go, etc.)

Document flowchart symbol is for a process step that produces a document.

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A Predefined Process symbol is a marker for another process step or series of process flow steps that are formally defined elsewhere.Terminator BoxProcess BoxDecision BoxDocument BoxPredefined Process Boxconnectors show the direction that the process flows.

How to make flow process?First, make conceptConsider Current SystemWrite down related functionResponsibility ClarificationModification

First, make conceptShoes Selling Process

CONSIDER CURRENT SYSTEMWRITE DOWN RELATIVE FUNCTIONRESPONSIBILITY CLARIFICATIONDEFINE FLOW CHART SHAPE1) Order received from customer2) Stock check (Yes or No)3) Yes (Shoe Sales Process)4) No (PO to supplier/Arrange Payment)5) Supplier received the PO6) Production7) Delivery8) Received Shoe from supplier as PO9) Shoe Sales Process10) Deliver to Customer11) Customer received the orderShoe Shop OwnerShoe Shop OwnerShoe Shop OwnerShoe Shop OwnerSupplierSupplierSupplierShoe Shop OwnerShoe Shop OwnerShoe Shop OwnerCustomerDocument BoxDecision BoxPredefined BoxProcess BoxPredefined BoxProcess BoxProcess BoxProcess BoxProcess BoxProcess BoxProcess Box

SELLING SHOES PROCESS

SUPPLIERSHOE SHOP OWNERCUSTOMER(5)Payable Arrangement(1)Receive Customer Shoe Order(2)Stock Checking?(9)Sales ProcessStart(3)Purchase Order(8)Received shoe as per order(10)Delivery(11)Customer Received Order(4)Order Received(6)Production(7)DeliveryEndYesNo

Modification the SHOES SELLING PROCESS

Modification the SHOES SELLING PROCESS

Modification the SHOES SELLING PROCESS

What is Standard Operation Procedure (SOP)?Specified way to carrying put an activity or a processPurpose of Standard Operation Procedureto standardize the process

can easily follow it independently

Provide help someone to do a job correctly

NOPROCESSPROCEDUREKEY POINTPICLEAD TIMEILLUSTRATIONS=SafetyQ=QualityC=CostE=EnvironmentD=DeliveryM=Moral

NOPROCESSPROCEDUREKEY POINTPICLEAD TIMEILLUSTRATION

1Receiving Moneyi) Count the money i)Checking selling price and received moneyii) Amount is correct or notCashier5 minsInvoicing2i) List the no of shoes amount i) no of shoes and amount ii) Give the customer Invoice VoucherCashier5 minsPacking3i) Packing the shoe i) depend on voucherHelper5 mins4Distributingi)Distribute to customeri) Payment Voucher & shoesHelper5 mins

S=SafetyQ=QualityC=CostE=EnvironmentD=DeliveryM=Moral

Document Numbering System

UMG Myanmar Organization Structure

Purpose of Document Numbering SystemStandardize Document System

Can support the document control

Can be easily traced the document history

Clear Document Owner/User

Please Develop !!!Flow Process & Standard Operation Procedure that is relate with your current operation.

Activity41

Lets Do It Hand in Hand

Prepared byReviewed byApproved by

Document No : XX-XXX-XXX-SOP-001-00Revision No : 00

Issue Date : -Rev. Date : -StaffDept HeadDept Head

SHOES SALES PROCEDUREPrepared byReviewed byApproved by

Document No : XX-XXX-XXX-SOP-001-00Revision No : 00

Issue Date : -Rev. Date : -StaffDept HeadDept Head