process management basic

PROCESS MANAGEMENTPresented By

Md. Mazharul Islam, CSCA

Process Management (Business), RMD, BRAC Bank Limited

WHAT SHOULD HE DO???

PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

Process refers to a set of activities that produce a specific serviceor product for customers.

Sequence of interdependent and linked procedures which, at everystage, consume one or more resources (employee time, energy,machines, money) to convert inputs (data, material, parts, etc.)into outputs. These outputs then serve as inputs for the next stageuntil a known goal or end result is reached.

PROCESS


PROCESS MANAGEMENT

Process Management refers to aligning processes with anorganization’s strategic goals, designing and implementingprocess architectures, establishing process measurementsystems that align with organizational goals, and educatingand organizing managers so that they will manage processeseffectively.



TYPES PROCESS

Process

Management Process

Primary/Core Process

Business Process

Support Process

TYPES PROCESS MANAGEMENT


Management

Process

Business

Process

Support

Process

• Used to measure, monitor and control business activities• Ensure that a Core process meets operational, financial,

regulatory and legal goals• Do not directly add value• Ensures effectiveness and efficiency.

• End-to-end, cross functional processes. • Directly deliver value• Represent the essential activities towards Business

goals

• Manage Resources required for Business process • Do not directly deliver value• Associated with Support & functional areas• Include IT management, facilities or capacity

management and HRM

BUSINESS PROCESS

Business Process is a standardized way to convert a set of inputinto a desired output that a customer will find value.

It’s composed of a collection of interrelated tasks or activitieswhich solve a particular issue.

End-to-end work which delivers value to customers end-to-endinvolves crossing any functional boundaries.


BUSINESS PROCESS MANAGEMENT

Business process management (BPM) is a field in operationsmanagement that focuses on improving corporate performance bymanaging and optimizing a company's business processes.

BPM sees processes as important assets of an organization thatmust be understood, managed, and developed to announce value-added products and services to clients or customers.


BPM CORE CONCEPT

Management Discipline

Address End to End Work

Continuous & Ongoing

Modeling, Analysis,

Design and Measurement

Organizational Commitment

Technology Enabled


BPM LIFE CYCLEProcess

Planning & Strategy

Analysis of Business Process

Design and Modeling of

Business

Process Implementation

Monitoring & Controlling

Process Refinement

Organization,Process Definition,Responsibility,Sponsorship,Measures,Awareness,Alignment, IT,Methodology,Culture & Strategy


Roles & Jobs

Facilities

Business

Processes

Business Performance

Knowledge

Knowledge

PROCESS MANAGEMENT HEXAGON


PROCESS MANAGEMENT KNOWLEDGE

Knowledge in business guides humans in making judgments,formulating decisions, and doing work. Knowledge in this senseprovides context. It tells us who, what, when, where, why, and how tobe most effective.

A. Tacit knowledge exists within a human being. It is embodied.B. Explicit knowledge has been articulated in an artifact of some

type, rather than existing solely within a human being. It isembedded.


KNOWLEDGE MANAGEMENT

Knowledge management (KM) is the set of professional practicesthat improves an organization’s human resources capabilities andenhances the organization’s ability to share what employees know.

KM is a set of processes that delivers capability to others in order tomeet the organization’s objectives.


KM LIFE CYCLE

Create

Store

Find

Acquire

Use

Learn


PROCESS FLOW

Supplier

Process

Customer


PILLARS OF PROCESS MANAGEMENT

Process

People

Technology


PRINCIPLES OF PROCESS MANAGEMENT

The 10 principles-

1. Business change must be performance driven.

2. Business change must be stakeholder based.

3. Business change decisions must be traceable to the stakeholder

criteria.

4. The business must be segmented along business process lines to

synchronize change.

5. Business processes must be managed holistically.


PRINCIPLES OF PROCESS MANAGEMENT

6. Process renewal initiatives must inspire shared insight.

7. Process renewal initiatives must be conducted from the outside in.

8. Process renewal initiatives must be conducted in an iterative, time-

boxed approach.

9. Business change is all about people.

10. Business change is a journey, not a destination.


FACTORS OF SUCCESSFUL PROCESS MANAGEMENT

Business Strategy

Define Organization-Wide Business Process Value Chain

Executive Sponsorship/ Governance and Institutionalize Practices

Standardize Business Processes

Measure Process Chain Performance


FORMATS OF PROCESS

Maps

• Precise and Descriptive • Cross Functional Relationships and other elements such as performers (actors), events, results• Comprehensive view of all of the major components

Diagrams

• Basic Workflow of Process• Depicts Major Elements and Omits Minor Details

Models

• Representations of an existing or proposed business process• End to End Process• Using tools that provide simulation and reporting capability to

analyze and understand the process


MAP


DIAGRAM

PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015C

FOUR TECHNOLOGY PILLARS FOR NEXT BPM

CloudBig data and

AnalyticsMobility

Social Business.

PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015C