MOVING FORWARD WITH INNOVATIVE THINKING

Efma and Accenture will host the first Banking Innovation Forum in Toronto, Canada, on 28 September 2017.

More than 2,000 innovation case studies from 90 countries have been submitted for the Efma and Accenture Innovation Awards for distribution and marketing over the past five years. This exciting one-day conference will showcase some of the most interesting and innovative banking case study winners.

Attendees will be able to network with other industry leaders from different continents and learn more about innovative approaches that could potentially be adopted by your own organization.

Over the course of the day, attendees can learn about a range of important topics currently prevalent in the banking industry including: Open banking Creating a memorable customer experience in a multichannel environment

Delivering value to the Small Business Enterprise

Winning in the digital economy

Attendees will leave with a greater understanding of how banks can thrive in a period of digital transformation.

Guga Stocco Head of Strategy & Innovation Banco Original Brazil

Massimo Tessitore Head of Digital Channels, Mobile Payment & E-Commerce, Head of Multi-channel Intesa Sanpaolo Italy

Kathleen Kennedy Director of Special Projects, Co-founder, HUBweek MIT USA

Malgorzata Szturmowicz Board Member & CFO Idea Bank Poland

Linda Duncombe

Global Head of Growth, Chief Marketing Officer, Citi Fintech Citi USA

Paul CobbanChief Operating Officer Technology & Operations DBS Bank Singapore

Jumpstart your Banking Innovation Forum experience the night before! Join all of the international attendees for the networking cocktail reception on Wednesday evening, September 27 at the Marriott Toronto Hotel.

BANKING INNOVATION FORUM

Toronto28 SEPTEMBER

#InnoBank17

9.00

Delivering a winning digital multichannel client experience Learn how a fully digitized, multichannel bank removes client hassles and creates a superior

interconnected customer experience.

Massimo Tessitore Head of Digital Channels, Mobile Payment & E-Commerce, Head of Multi-channel Intesa Sanpaolo Italy

Live more, bank less: how DBS transformed itself yo meet the changin needs... Live More, Bank Less: transforming a motto to day-by-day innovations allowing banking to move

at the customer’s pace.

Paul Cobban Chief Operating Officer, Technology & Operations DBS Bank Singapore

Designing a digital ecosystem to deliver value to the small business enterprise Learn how a co-designed digital service ecosystem scales up end-to-end, financing to business

operations, to deliver real value to the SME.

Malgorzata Szturmowicz Board Member & CFO Idea Bank Poland

How to use open banking to create a ‘WOW’ customer experience Start small and be open to growth. Learn how implementing a comprehensive, customer experience in mobile and leveraging open banking and bots can excel delivering the “Wow”.

Guga Stocco Head of Strategy & Innovation Banco Original Brazil

9.15

10.00

11.15

12.00

Registration, networking and welcome coffee 8.00

Coffee break and networking

Lunch and networking

10.45

12.45

Opening remarks

BANKING INNOVATION FORUM PROGRAMMEwww.efma.com/innobank17

28SEPTEMBER

2017

BANKING INNOVATION FORUM PROGRAMMEwww.efma.com/innobank17

28SEPTEMBER

2017

Winning in the digital economy Learn how banks can change their business models in revolutionary ways to maintain future growth value and what banks need to do now.

Alan McIntyre Senior Managing Director, Global Banking Industry Accenture USA

14.00

How to thrive in a period of profound digital transformation? Inventing effective organizations suited for the digital economy is the grand challenge of our time. What does the future look like?

Kathleen Kennedy Director of Special Projects, Co-founder, HUBweek MIT USA

14.30

PANEL DISCUSSION - Beyond digital: four key questions How will successful organizations transform the way we bank? How do trusted brands flourish in an open banking environment? How to win the data game? How to harness innovation?

Kathleen Kennedy Director of Special Projects, Co-founder, HUBweek MIT USA & Linda Duncombe Global Head of Growth, Chief Marketing Officer, Citi Fintech Citi USA & Paul Cobban Chief Operating Officer, Technology & Operations DBS Bank Singapore & Massimo Tessitore Head of Digital Channels, Mobile Payment & E-Commerce, Head of Multi-channel Intesa Sanpaolo Italy & Alan McIntyre Senior Managing Director, Global Banking Industry Accenture USA

16.15 Wrap-up and adjourn

To meet customer needs, think and act big and small at once For banks, the art of partnering with external parties has become, more than ever before, all about speed

and purpose in pursuit of customer satisfaction.

Excelling at fast “Fintegration” with newcomers is necessary but not sufficient: knowing when and how to get the best out of other large companies, and fast, is now an equally critical task as we all race to address fast-evolving customer needs. Linda Duncombe Global Head of Growth, Chief Marketing Officer, Citi Fintech Citi USA

15.00

15.30

DATESThe Banking Innovation Forum will start on Thursday 28 September 2017 with a welcome coffee at 8.30 am and the conference will end around 4.30pmA Networking Cocktail Reception will be held the evening of Wednesday 27 September at the Marriott Toronto Hotel. Details on time and place will be sent prior to the date.

LOCATIONMarriott Toronto Downtown Eaton Centre Hotel 525 Bay StreetToronto - ON, M5G 2L2Canada

LANGUAGES All sessions will be held in English

ACCOMMODATIONA block of rooms has been provisionally reserved for the nights of 25, 26 and 27 September 2017 at the Marriott Toronto Downtown Eaton Centre.The cost of a single room type superior is 449$CAD per night (including breakfast but excluding taxes), for a double room type superior the price is 469$CAD per night (including breakfast but excluding taxes)

REGISTRATION The registration fee covers participation in the Banking Innovation Forum, documents, lunches and coffee breaks. It also includes a cocktail

reception on Wednesday 27 September at the Marriott Toronto Downtown Eaton Centre Hotel.Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event. We welcome late-bookers, but credit card information must be provided.

CANCELLATION Please note that all cancellations will be charged. They must all be received in writing.From the day you make your registration until Wednesday 13 September 2017, you will be charged 20% of your registration fee.From Thursday 14 September until the event, you will be charged 100% of your registration fee unless medical certificate provided.

By bank transfer to Efma Sarl bank account IBAN: FR 76 1027 8060 4700 0208 2420 111BIC: CMCIFR2A Crédit Mutuel CCM PARIS 17 ETOILE, 30 Avenue Niel, F- 75017 Paris

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Please send this registration form by email at registration@efma.com or fax +33 1 47 42 56 76

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PRACTICAL INFORMATION

PAYMENT

REGISTRATION FEE

€ 300 for Efma members (approximately 330$ - 450$CAD) € 500 for non Efma members (approximately 545$ - 750$CAD)

All registrations are strictly individual. Event is reserved for financial institutions

BANKING INNOVATION FORUM REGISTRATION FORMwww.efma.com/innobank17

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2017

Do you plan to join this event with your team? Good news, discounts apply for group registrations! Contact registration@efma.com

Participants 3-9 10-14 15+

Discount 10% 30% 40%