back to basics with big data by nancy adzentoivich
TRANSCRIPT
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
Nancy Adzentoivich, Resolution Media
Back to Basics With Big Data
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
Consumers are worried about our use of data, but they’re pissed if I don’t deliver relevance…How am I supposed to deliver relevance and magically deliver what they
want if I don’t look at the data?
- Julie Bernard, VP, Customer Strategy
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
The findings point to the need for retailers to provide “hyper-relevant” shopping experiences that deliver value to the consumer in real time throughout the shopping lifecycle. Hyper-relevance comes with the ability to dynamically compare real-time
customer information with historical data, and the resulting insights allow retailers to improve operations and the customer experience. At stake, according to our
research, is an estimated profit improvement of 15.6 percent for an illustrative $20 billion retailer that builds agile business processes for turning these insights into
value.
- Blair Christie, SVP From the Cisco Smarter Retail Study, January 2015
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
1. Brand Equity = Trust 2. Customer Centricity = Relevance 3. Strategy based on Motivation = Value
Basic Marketing 101 Persists…
How you connect on the SERP matters. Every. Single. Time.
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
1. Information Overload 2. People Buy a Feeling 3. Existing Customers are Pure Gold 4. Creativity is King 5. Strategy
5 Principles That Will (probably) Never Change
1. Be relevant – message, place, time 2. Create custom experiences 3. Show gratitude 4. Be interesting and delightful 5. Know your audience
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
§ 110% increase in ROI § 30% decrease in CPA
Business Results Are Tangible
Source: Kenshoo Insight Driven Audiences retail case study
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
New products Shopping cart Priority initiatives Sale items
Measure, Optimize, Test, Repeat
Keywords + Ad Copy + Landing Page
Keywords + Ad Copy + Landing Page
Keywords + Ad Copy + Landing Page
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
DMP Search / Social
3rd Party / Panel / Cookie
Analytics and
Insights Strategy
Creative and
Content
CRM / 1st Party SEM
Social
Display
SEO
CRM
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
1. Relevant content 2. Relevant context 3. Sequential 4. Real-time 5. Always testing 6. Always learning 7. Automation 8. At scale
Audience Centric Search Must Haves
#SMX #22C2 @SEMSage (Nancy Adzentoivich)
1. Staying on brand 2. Privacy 3. Automation
Biggest Challenges