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Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009 • Fiscal Year 2009
Monthly Board ReportOperating • CapitalService • Performance
August 2009
METRO
Monthly Board Report
Operating • Capital • Service • Performance
August 2009
9/9/2009
Section A Operating BudgetAugust 2009 / budget vs. actualFY2009 YTD / budget vs. actual
Section B Ridership ComparisonRidership Trends
1. Local Bus 2. Park & Ride Bus 3. METRORail 4. METROLift 5. METRO STAR Vanpool 6. HOV Car & Van Pools & Non-METRO Buses 7. Ridership by Service Category
Section C Sales Tax & Fare Revenues
Section D Operating Ratio Statistics
Section E Service Performance Statistics
Section F Capital Budget
Section G General Mobility Budget
Section H Debt Service
August 2009MONTHLY BOARD REPORT
Table of Contents
A. OPERATING BUDGET
A-1. Comparison of Budget to Actual for the Month (August 2009)
FY2009 FY2009August August $ VarianceBudget Actual
Labor & Fringe Benefits 20,585,879 19,640,697 (945,182) -4.59%Materials and Services 15,292,725 15,398,384 105,659 0.69%
Total Operating Expenses 35,878,604 35,039,081 (839,523) -2.34%Reimbursements (9,208,067) (9,610,719) (402,652) -4.37%
Operating Budget 26,670,537 25,428,362 (1,242,175) -4.66%
A-2. Comparison of Budget to Actual Year-to-Date (11 Months)
FY2009 FY2009Year-to-date Year-to-date $ Variance
Budget ActualLabor & Fringe Benefits 226,103,811 219,803,270 (6,300,541) -2.79%Materials and Services 164,777,489 153,789,120 (10,988,369) -6.67%
Total Operating Expenses 390,881,300 373,592,390 (17,288,910) -4.42%Reimbursements (96,057,881) (92,844,320) 3,213,561 3.35%
Operating Budget 294,823,419 280,748,070 (14,075,349) -4.77%
Variance %
Variance %
(favorable)/unfavorable
(favorable)/unfavorable
Section A Page 1
B. RIDERSHIP
2,000
4,000
6,000
8,000
B-1 Local Bus Service Ridership 12 Month Rolling AverageBoardings (,000)
5,647 4,8773,000
4,500
6,000
7,500
FY2008 FY2009
August
B-1 Local Bus ServiceBoardings (,000)
‐13.6%
64,458 55,85950,000
58,000
66,000
74,000
FY2008 FY2009
Year‐to‐Date
B-1 Local Bus ServiceBoardings (,000)
‐13.3%
Section B Page 2
Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09
400
500
600
700
800
Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09
B-2 Park & Ride Bus Service Ridership 12 Month Rolling AverageBoardings (,000)
770695
600
700
800
900
FY2008 FY2009
August
B-2 Park & Ride Bus ServiceBoardings (,000)
‐9.8%7,916
7,1606,000
7,000
8,000
9,000
FY2008 FY2009
Year‐to‐Date
B-2 Park & Ride Bus ServiceBoardings (,000)
‐9.6%
Section B Page 2
400
800
1,200
1,600
Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09
B-3 METRORail Ridership 12 Month Rolling AverageBoardings (,000)
960 925400
800
1,200
1,600
FY2008 FY2009
August
B-3 METRORail ServiceBoardings (,000)
‐3.7%10,982 10,613
8,500
9,500
10,500
11,500
FY2008 FY2009
Year‐to‐Date
B-3 METRORail ServiceBoardings (,000)
‐3.4%
Section B Page 3
Note: Beginning in July 2008, fixed route ridership data reported are the unadjusted and unedited Automatic Passenger Counter (APC) registrations.
Section B Page 3
50
100
150
200
B-4 METROLift Service Ridership 12 Month Rolling AverageBoardings (,000)
122 130
50
100
150
200
FY2008 FY2009
August
B-4 METROLift ServiceBoardings (,000)
6.6%
1,332 1,355
1,150
1,250
1,350
1,450
FY2008 FY2009
Year‐to‐Date
B-4 METROLift ServiceBoardings (,000)
1.7%
Section B Page 4
Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09
75
150
225
300
Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09Note: METRO's vanpool service was renamed "Star" in April 2008.
B-5 METRO STAR Vanpool Ridership 12 Month Rolling AverageBoardings (,000)
233 214
75
150
225
300
FY2008 FY2009
August
B-5 METRO STAR Vanpool ServiceBoardings (,000)
‐8.1%
2,307 2,416
1,800
2,100
2,400
2,700
FY2008 FY2009
Year‐to‐Date
B-5 METRO STAR Vanpool ServiceBoardings (,000)
4.7%
Section B Page 4
750
1,500
2,250
3,000
Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09
B-6 HOV, Carpools, Vanpools & Non-METRO Buses Ridership 12 Month Rolling Average - Boardings (,000)
2,092 2,025
750
1,500
2,250
3,000
FY2008 FY2009
August
B-6 HOV ServiceBoardings (,000)
‐3.2%
23,59322,087
19,000
21,000
23,000
25,000
FY2008 FY2009
Year‐to‐Date
B-6 HOV ServiceBoardings (,000)
‐6.4%
Section B Page 5Section B Page 5
B-7. Ridership By Service Category
% ChangeYTD % Change
August-09 August-09 August-09 August-09Estimated vs. YTD vs.Boardings August-08 Boardings August-08
Fixed Route Bus ServicesLocal 4,877,078 -13.6% 55,858,809 -13.3%Park & Ride 695,038 -9.8% 7,159,798 -9.6%Total Fixed Route Bus Services 5,572,116 -13.2% 63,018,607 -12.9%METRORail 925,262 -3.7% 10,613,150 -3.4%Total Fixed Route Services 6,497,378 -11.9% 73,631,757 -11.7%
Special Bus ServicesMETROLift 130,013 6.6% 1,354,646 1.7%METRO STAR Vanpool 214,253 -8.1% 2,416,194 4.7%Internal Service 26 30.0% 6,824 -91.1%Total Special Bus Services 344,292 -3.0% 3,777,664 1.7%Total Bus and Rail Services 6,841,670 -11.5% 77,409,421 -11.1%HOV Carpools, Vanpools, and Non-METRO Buses 2,024,946 -3.2% 22,087,289 -6.4%TOTAL SYSTEM RIDERSHIP 8,866,616 -9.7% 99,496,710 -10.1%
RIDERSHIP DATA(Fixed Route Boardings are the unadjusted and unedited APC registrations)
Section B Page 6
$ Variance % VarianceFares 6.479 5.353 -1.127 -17.4%
Sales tax income (cash basis) 44.682 46.935 2.253 5.0%
$ Variance % VarianceFares 61.935 60.277 -1.658 -2.7%
Sales tax income (cash basis) 437.341 486.523 49.182 11.2%
$ Variance % VarianceFares 4.823 5.353 0.530 11.0%
Sales tax income (cash basis) 51.127 46.935 -4.192 -8.2%
$ Variance % VarianceFares 49.325 60.277 10.953 22.2%
Sales tax income (cash basis) 476.023 486.523 10.500 2.2%
August AugustBudget
C. SALES TAX & FARE REVENUES
C-1. Comparison of Budget to Actual for the Month (August 2009)
Dollars in MillionsFY2009 FY2009
Actuals
Budget Actuals
C-2. Comparison of Budget to Actual Year-to-Date (11 Months)
Dollars in MillionsFY2009 FY2009
YTD YTD
C-3. Comparison of FY2008 to FY2009 for the Month (August 2009)
Dollars in MillionsFY2008 FY2009August August
C-4. Comparison of FY2008 to FY2009 Year-to-Date (11 Months)
Actuals Actuals
YTD YTDActuals Actuals
Dollars in MillionsFY2008 FY2009
Section C Page 7
D. OPERATING RATIO STATISTICS
Operating Ratio 8%
FROM GOAL18% 20% 21% 19%
Total Fares plus Cost Recovery
Beginning in FY2006, a revised formula is being used to calculate the operating ratio. The revised formula more accurately states the revenues and cost relationships and is more comparable to published industry data.
GOAL
COST EFFECTIVENESS PERFORMANCE GOALSAugust 2009
YTD % Annual THIS FY2009 FY2009 VARIANCE
MONTH YTD
Total Transit Cost
FY2008
Section D Page 8
E. SERVICE PERFORMANCE STATISTICS
THIS FY2009 FY2009 MONTH YTD GOAL On-Time Performance (1) *
Local 66% 65.5% 61% 7.3% Park & Ride 77% 75.7% 74% 2.3% Weighted Average 69% 68.1% 65% 4.8%
Mean Distance Between Mechanical Failures (All buses) (2) 6,877 7,350 6,000 22.5%
SYSTEM QUALITY PERFORMANCE GOALSAugust 2009
YTD %VARIANCE
(2) Effective October 2006, MDBF Mechanical roadcalls are defined as any mechanical issue encountered duringoperation of the vehicle in revenue service that requires a maintenance action resulting from a mechanical failure.Mechanical failures include warranty and fleet defects but exclude accidents. This indicator is for the bus system butexcludes METROLift
(1) A local or express bus is considered on-time if it does not leave early and is less than 5 minutes late. A Park & Ridebus is considered on-time if it does not depart early (except in the morning when a bus can leave from a Park & Ride lotwhen full) and is less than 5 minutes late - measurements are for peak hours. OTP is measured by IVOMS whichcalculates data to the second. Beginning in FY2009, the 5 minute window is defined as anything less than 6 minutes.
Section E Page 9
YTDTHIS FY2009 FY2009
MONTH YTD GOAL Bus Accidents - absolute number (3) 35 431 561 -23.2% * - per 100,000 vehicle miles 0.62 0.71 0.94
Rail Accidents - absolute number (4) 2 31 39 -20.5% * - per 100,000 vehicle miles 2.64 3.52 5.40
Complaint Calls - absolute number 1,507 15,778 21,670 -27.2% * - as a % of boardings 0.0220 0.0204 0.0243
Major Security Incidents - total (5) 28 359 550 -34.7% * - per 100,000 boardings 0.409 0.464 0.616
Major Security Incidents - METRO properties (6) 20 188 352 -46.6% - per 100,000 boardings 0.292 0.243 0.395
(6) Major Security Incidents at METRO controlled properties is defined as incidents that occur at park and ride lots, transitcenters, on board buses & trains and on LRV platforms.
YTD %VARIANCE
(Neg=Better Than Goal)
(5) Total Major Security Incidents are based on two industry standards: The FBI Uniform Crime Report and the NationalTransit Database Report issued by the Federal Transit Administration. The 8 categories included are: homicide, forciblerape, robbery, aggravated assault, burglary, larceny and theft, motor vehicle theft and arson.
(4) Rail Accidents reflect collisions between METRORail and vehicles
(3) This indicator is for the bus system and includes METROLift.
excludes METROLift.
Section E Page 9
E. SERVICE PERFORMANCE STATISTICS
89% 92% 89% 90% 88% 84% 88% 88% 86% 88% 89% 89%
199
367
38
0
10
20
30
40
50
60
70
80
90
0
50
100
150
200
250
300
350
400
450
Sep 08 Oct 08 Nov 08 Dec 08 Jan 09 Feb 09 Mar 09 Apr 09 May 09 Jun 09 Jul 09 Aug 09
Aver
age
Wai
t Tim
e (s
econ
ds)
Goa
l = 6
0 Se
cond
s
Tota
l Cal
ls/ R
oute
d C
alls
(000
's)
Serv
ice
Leve
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)
Customer Information Center Key Indicators
IVR and Web Trip Planner Implemented September 30, 2005
Total Calls includes total calls routed to agents plus total number of automated schedule lookups.
Service Level = Calls answered by Customer Information Specialists (CIS)/Calls Offered to CIS.
Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09Service Level (%) Calls Received and Routed to Customer Service (000's) Total Calls Average Wait Time (sec)
Section E Page 10
F. CAPITAL BUDGET
Total Capital Budget 45,963 26,947 402,440 165,542 (236,898) -58.9%
G. GENERAL MOBILITY PROGRAM
Total General Mobility 28,929 19,668 141,580 87,927 (53,653) -37.9%
H. DEBT SERVICE
Total Debt Service 681 22 6,835 2,262 (4,574) -66.9%
YTD FY2009 Variance
AugustFY2009 Budget
AugustFY2009 Actuals
YTD FY2009 Budget
YTD FY2009 Actuals
YTD FY2009 Variance
YTD FY2009 Budget
YTD FY2009 Actuals
AugustFY2009 Budget
AugustFY2009 Actuals
YTD FY2009 Variance
AugustFY2009 Budget
AugustFY2009 Actuals
YTD FY2009 Budget
YTD FY2009 Actuals
Sections F, G and H Page 11