OREGON E-GOVERNMENT PROGRAM REPORT

In Partnership with NICUSA, Inc.

EXECUTIVE(SUMMARY(The Oregon E-Government Program continues to improve and expand services. The following are some highlights year-to-date and for the month of August.

ACCOMPLISHMENTS(Oregon.gov Honored as Best of Web Finalist

For the second year in a row, e.Republic’s Center for Digital Government honored Oregon.gov as a finalist for their 2015 Best of the Web in the state portal category.

“These winners are recognized for responsive and mobile-first design, open government, open data, improved transparency and integration with social media,” said Todd Sander, executive director of the Center for Digital Government. “Congratulations to the awardees for their impressive work to make government more accessible and responsive to citizens.”

The updated Oregon.gov featured:

- Improved Mobile design, creating larger easier touch targets for simplified navigation and function

- Improved accessibility leveraging feedback from citizens using assistive devices

- Usability enhancements on search feature - Improved maps feature performance and

accessibility - Social engagement enhancement via

Instagram photos shared by Oregonians using #myoregon

(DIY(SITES(IN(PROGRESS(Ready to start your agency’s website redesign? Click here to learn more about the DIY process. The following agencies are currently working to build-out their content using the DIY process:

• Veteran’s Affairs • Higher Education • Forestry Coordination • Optometry • Revenue

Commission

SATISFACTION(SCORE:((4.3(( After deployment of a new service, we ask the sponsor to rate their satisfaction with the solution provided on a scale of 1-5. 1 is Poor, 5 is Excellent. See all scores on GovSpace.

UPCOMING(TRAINING(September 24, 2015 – 10:00 – 11:30 a.m. Embedding content in SharePoint pages October 20, 2015 – 10:00 – 11:30 a.m. SharePoint Basic Training

NOTABLE(NUMBERS(

• In the month of August our online payment service securely processed 251,032 transactions, totaling $178,707,770.77.

• 9 projects are actively being worked on

(execution stage), 12 work orders being drafted (planning stage) and 31opportunities under evaluation (initiation stage). See full details on page 2.

Page 2 of 11

PROJECT(REPORT(

ACTIVE PROJECTS

Agency' Project'Name'

Government)Ethics)Commission) Electronic)Filing)and)Reporting)System)

Marine)Board)(OSMB)) Marine)Board)Website)Redesign)

Secretary)of)State) Business)Wizard)/)Licensing)Directory)

Human)Services,)Department)of)(DHS)) Website)Redesign)

Human)Services,)Department)of)(DHSHOPAR)) 3rd)Party)Insurance)Reporting)Phase)2)

Liquor)Control)Commission) Recreational)Marijuana)Licensing)

Teachers)Standards)and)Practices) Licensing)Application)

Administrative)Services)(DAS)) ORPIN)Payment)Processing)

Administrative)Services)Department)(DAS)) Fleet)Online)Store)

UPCOMING PROJECTS

Agency' Project'Name'Advocacy)Commission) Website)Redesign)

Appraiser)Certification)and)Licensure)Board) Website)Redesign)

Bureau)of)Labor)and)Industries) Event)Registration)System)

Bureau)of)Labor)and)Industries) Wage)and)Compliance)Manager)

Bureau)of)Labor)and)Industries) Publications)EHCommerce)Store)

Corrections)Department) Corrections)EHCommerce)Stores)

Education)Department)(ODE)) Extranet)Replacement)

Education)Department)(ODE)) Website)Redesign)

Educators)Benefit)Board) Website)Redesign)

Energy)Department) Energy)Website)Redesign))

Environmental)Quality,)Department)of)(DEQ)) Public)Records)Request)Store)

Environmental)Quality,)Department)of)(DEQ)) Website)Redesign)

Environmental)Quality,)Department)of)(DEQ)) Vehicle)Inspection)Program)System)2)

Forestry,)Department)of) Web)Access)to)WALT)System)

Geologist)Examiners) License)Renewal)and)Payment)Processing)

Geology)and)Mineral)Resources)Department) Website)Redesign))

Government)Ethics)Commission) Website)Redesign)

Government)Ethics)Commission) Case)Management)System)

Higher)Education)Coordinating)Commission) Website)Redesign)

Housing)and)Community)Services)(OHCS)) Website)Redesign)

Human)Services)Department)(DHS)) Injury)Claim)Interface)

Judicial)Department) Website)Redesign)

Library,)Oregon)State)(OSL)) State)Employee)Info)Center)Redesign)

Landscape)Contractors)Board) License)Renewal)and)Payment)Processing)

Landscape)Architect)Board) License)Renewal)and)Payment)Processing)

Marine)Board)(OSMB)) Boating)Access)App)

Page 3 of 11

Nursing)Board) License)Renewal)System)Update)

Occupational)Therapy)Licensing)Board) Website)Redesign)

Oregon)Educators)Benefit)Board) EHCommerce)and)Invoicing)Application)

Oregon)Health)Authority)(OHA)) Website)Redesign)

Public)Employees)Retirement)System)(PERS)) Website)Redesign)

Police,)Oregon)State)(OSP)) Trooper)Recruitment)

Public)Safety)Standards)and)Training)(DPSST)) DPSST)Constituent)Portal)

Public)Safety)Standards)and)Training)(DPSST)) Online)License)Application)

Public)Utility)Commission) Website)Redesign)

Real)Estate)Agency) Website)Redesign)

Secretary)of)State) Corporation)Division)Data)Extraction)

State)Lands,)Department)of) Website)Redesign)

State)Lands,)Department)of) Waterways)&)Wetlands)Removal)Fill)Applications)

Transportation,)Department)of) Website)Redesign)

Transportation,)Department)of) Oversize/Overweight)Routing)System)

Water)Resources)Department) Payment)Processing)

Watershed)Enhancement)Board)(OWEB)) OWEB)Website)Redesign)

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OPERATIONS REPORT E-commerce Metrics

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E-commerce Trends

PORTAL(STATISTICS(3,665,924)

VISITS Portal visits were up 1.34% from previous month

12,007,264)

PAGE VIEWS Page views were)up)0.66%)from previous month

NEW VISITORS (40.01%) RETURNING VISITORS (59.99%) New visitors tended to view 2.99 pages per visit and spend 2:35 on the site. The “Bounce Rate” for new visitors Is 44.68%. Returning visitors tend to view 3.47 pages per visit and spend about 3:49 minutes on the site. The “Bounce Rate” for returning visitors is 32.46%.

Chrome (35.04%) Internet Explorer (31.29%)

Safari (19.86%) Firefox (10.44%)

Android Browser (1.73%) Amazon Silk (0.47%)

Safari (in-app) (0.42%)

BROWSERS Chrome constituted 35.04% of all visits in August 2015. Internet Explorer constituted 31.29% of all visits in August2015. Safari constituted 19.86% of all visits in August 2015.

TOP 10 PAGES Employment Department

Department of Corrections State Portal

Department of Transportation Department of Forestry

Liquor Control Commission Human Services

State Police Water Resources Department

Health Authority

TOP SEARCHES A total of 128,322 unique searches were performed in August. There were 473searches for “practice knowledge test” and 408 searches for “change of address”. Other popular search terms were: road closures, inmate search, jobs, trip permit, epaystub, forms title transfer, bill of sale

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WEB(METRIC(TRENDS(

INCIDENT(REPORTS(The following incident reports have been published since the last monthly report; please follow the link to view the full report in GovSpace.

Incident Report – March 21, 2015

Incident Report – April 30, 2015

Incident Report – June 27, 2015

Incident Report – June 28, 2015

Incident Report – June 29, 2015

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6,000,000)

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Unique'Visits'

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UPTIME(REPORT(• 100% uptime for Oregon.gov SharePoint sites • 100% uptime for Custom Applications • 99.74% uptime for TPE E-Commerce Stores

(OREGON(GOVSPACE(METRICS(• Change Users 0.54% • Change Discussions 0.58% • Change Documents 2.03%

96.00)96.50)97.00)97.50)98.00)98.50)99.00)99.50)100.00)100.50)

Percen

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Month'

Services'Up'Time'Percentage'

Oregon.gov)

Custom)Apps)

TPE)

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35000)

Users)

Documents)

Discussions)

User and Document increases in June 2015 are, according to Jive, representative of corrected reporting methods within the service.

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(TRAINING(

• Webinar Training Session o SharePoint – Viewing Lists in Pages 15 participants August 25, 2015

• Documentation

o How to View a List in a Page o Oregon Newsroom Application

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SERVICE'DESK'METRICS'

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SERVICE'DESK'RESPONSE'

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SERVICE'DESK'AGING'AND'SATISFACTION'METRICS'