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45September 2013 / egov.eletsonline.com / egov 45September 2013 / egov.eletsonline.com / egov

eINDIA 2013 REPORT

Building a Knowledge Society


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eINDIA 2013 REPORT


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eINDIA 2013 REPORT

The reasons which I believe that are ill for the society are red tapism,in-decision, and corruption. All these are spoiling the progress of theentire country. But at the same time, I am very happy to see AndhraPradesh government taking IT initiatives which have checked these illpractices. Today one can get government certificates in just 15 minutesthrough these e-Centres. I honestly admire the youths of the countrywho are rendering their services for the society.

K S Rao,Union Textiles Minister, Ministry of Textiles, Government of India

Inaugural Session

Sanjay Jaju

Secretary, Information Technology& Communications Department,Government of Andhra Pradesh

Mee Seva, from a very modestbeginning of 100 centres, 10services, and one district, has nowgot 7000 centres, 150 servicesacross the state of AndhraPradesh. We have covered morethan 2 crore 35 lakh transactionsin the last one year.

J Satyanarayana

Secretary, Department of Electronics& Information Technology,Government of India

Last year, we crossed 108 milliondollars nationally in terms of theturn over of IT sector and now weare looking to cover 300 milliondollars by 2020. The National ICTpolicy of 2012 aims to take the IT inIndia to the next level. We want thatIndia should rule the world in termsof product manufacturing.

Ponnala Lakshmaiah

Minister - IT, Government of

Andhra Pradesh

Youth are the biggest power andasset of India. Talent has wiped outthe barriers between the rich andthe poor. I want to make Hyderabada synonym for letter H. We want tomake Hyderabad a global leader inInformation Technology. World Bankrated Hyderabad as the best metrocity in India.

Information technology has evolved much in the past 25 years. Itis very important that technology must be cheap and affordable. It

should be within the reach of common man and must change theirlife. For a government, it is very essential that any citizen of thestate must get government services which he requires in an easy,accessible and corruption free manner. The concept of Mee Seva wasinitiated in a review meeting where I expressed the need for a systemwhich could deliver services to the citizens in just 15 minutes.

N Kiran Kumar Reddy,Chief Minister, Andhra Pradesh


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ICTs in Financial Inclusion

Prem Narayan

Director (JNNURM), Ministry of Urban

Development, Government of India

Ministry of Urban Development hastaken lots of initiatives in the areaof e-Governance and our ministryis guiding the states/UTs and urbanlocal bodies for creating fully fledgedIT Infrastructure which is creatingtransparency, speed, visibility ofthe benefits for the citizen at large.approved under JNNURM. Out of 65Mission cities, 37 Mission cities haveimplemented e-Governance reform.

Ashok Kumar

CGM, Central Bank of India

Central Bank of India is one ofthe pioneer banks in both thefinancial inclusion and in directbenefit transfers. We have coveredfinancial inclusion in around 200villages. Central Bank of Indiais undertaking various financialinclusion activities in around 377districts throughout India.

B R G Upadhyay

Chairman, Deccan Grameen Bank

Banking and financial inclusion needstechnology. Financial Inclusion issomewhat different from traditionalbanking, it has very basic character-istic which will have to address willtake the financial inclusion forward.The few of characteristic are conveni-ence, security, flexibility and at lowcost, in examining this characteristic.I think ICT can help in extending theseservices.

Technology is the key to provide low cost financial services. It has thepotential to address the issues of outreach and create delivery of thetwin objects of financial inclusion initiatives. The outreach is expectedto cover the poor, under privileged, uneducated sections of the societywhich is more prevalent in rural areas causing financial exploitation.Some of the challenges need to overcome with technologies interven-tion in the areas of distance and reach.

Raveendranath Hebbar

DGM, (Agri, SME, OPS & Financial Inclusion) Corporation Bank, Mangalore

There has been a great thrust in last four to five months from theDepartment of Financial Services, Government of India, to put a lot of

energy into the system of financial inclusion and to direct transfer ofbenefits. The backend computerization and the backend digitizationof the department of social welfare in J&K government have alreadystarted and it is going on.

Bipul Pathak, Commissioner/Secretary, Science & Technology and Informa-tion Technology Department, Government of Jammu & Kashmir


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When I was heading a sub division in the state of Jammu & Kashmir,we were facing problems in enhancing confidence level in governmentofficials to launch various new initiatives. To overcome it, we startedundertaking various exercises like automation of bank branches, intro-

duction of insurance schemes, building network of mobile towers andorganization of MSME workshop. Various initiatives are taken to bringthe rural masses to the mainstream governance system like e-Chopal.

Amit Sharma,Additional Secretary, Revenue Department,Government of Jammu & Kashmir

e-Governance: Changing Expectations

One of the most important aspects of UID is the accuracy in the database.It is happening for the first time when the database is speaking to otherdatabase. Whenever we match any database with the UID, all the fake reg-istrations get vanished. We have now ventured into newer areas where inwe have linked our data with the database of various other departmentsto verify the authenticity and credentials of people applying for variousgovernment certificates.

J Raymond Peter

Principal Secretary, Social Welfare,Government of Andhra Pradesh

Today e-Governance is a whole sea of

change in the governance sector bothin government and private sector. All

the governance initiatives basically

targeted to improve service delivery

today have reduced corruption and

have increased transparency in the

entire service delivery system. These

initiatives have increased revenue in

taxation department.Sanjay Jaju

Secretary, Information Technology& Communications Department,Government of Andhra Pradesh

Citizen centricity is the ultimate

feature of any e-Governanceinitiative. We are looking to makeour internal transactions moretransparent and efficient, but ourkey idea is to improve the life of thecitizens. When we started Mee Seva,we wanted to include services whichwere directly linked with citizens.

Dr Neeraj Mittal

Joint Secretary (Marketing),Ministry of Petroleum and NaturalGas, Government of India

The subsidy provided under Minis-

try of Petroleum and Natural Gasaccounts to about Rs 1, 80,000crores. A large percentage of fiscaldeficits are due to subsidies. Therole of IT becomes very importantto improve the efficiency of supplychain. We have taken initiatives toencourage indigenous market andreduce our dependency on imports.

Rajesh Aggarwal

Secretary IT, Government of Maharashtra


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eINDIA 2013 REPORT

Today the mobile penetration has increased tremendously in thecountry. Governments have now started to focus on m-Governance.We have developed a mobile based application under Home Ministryfor border areas. It is a very successful project as it includes around

5,000 schemes varying from small to medium which are directed bythe Home Ministry. It is replicated by the Government of India and canbe used in the other border states of the country.

Bipul Pathak,Commissioner/Secretary, Science & Technology andInformation Technology Department, Government of Jammu & Kashmir

Dr Ashwini Kumar Sharma

Managing Director, National Institute ofElectronics and Information Technology(NIELIT)

It is very important to enhancecapacity building in the systemas per as the implementation ofany e-Governance is concerned.Capacity building has to beimproved in both the segments;the people who are in governanceand the people who are going touse the services.

B B Singh

Director (Commercial), MSTC Ltd

We have introduced the concept ofe-Auction through MSTC. We haveemerged as a major player in thecountry for promoting e-commerce.It has presented with e-Auctionportal namely, www.mstcecom-merce.com which has become animmensely popular tool for trans-acting business over the internet ina most transparent and fair manner.

Dr Gautam Bose

Deputy Director GeneralNational Informatics Centre

Today Government is trying tofocus on social delivery of services.There are major challenges in themanagement of the schemes inboth the financial and physicalterms. Identification of correctbeneficiaries, awareness amongthe beneficiaries, and the outreachare the issues which we need toenhance. All of us agree thattechnology is the great enabler.

Speakers at the session on e-Governance : Changing Expectations L to R : Sanjay Jaju, Dr Ashwini Kumar Sharma, Dr Gautam Bose


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eINDIA 2013 REPORT

ICICI BankAdP-51


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eINDIA 2013 REPORT

Railway IT

Indian Railway is efficiently using ICT technique to increase the effi-

ciency of service delivery system. Indian Railways has been a pioneerin the use of IT, as applications for interaction with the customers.Railway has taken various landmark initiatives which have changed theconcept of travelling in the country. The best example of IT in railwaysis the Passenger Reservation System, which enables us to manage thereservation of millions of travelers in a seamless and efficient manner.

Muktesh PardeshiJoint Secretary and CPO, Ministry of External Affairs, Government of India

Shailesh Tiwari

Director E/C&IS, Railway Board

Indian Railway has been pioneer inthe use of ICTs for its various busi-nesses. It was being used for operat-ing statistic, payroll and inventorymanagement. We want to eliminatedelay & red tapism which is thebiggest barrier in the functioning ofthe government and also we wantto have higher revenue realizationthrough the usage of IT.

S S Mathur

General Manager, Centre for RailwayInformation Systems (CRIS)

We have also started working oncomputerization of the works ofthe manufacturing units. Our coachfactory in Chennai has completedthe first phase of modern ERPsystem in factory which will improveits efficiency. We are taking variousinitiatives throughout India.

Sunil Kumar

GGM, Indian Railway Catering andTourism Corporation (IRCTC)

IRCTC has registered user databaseof more than three crores and our

annual financial transaction were

around `13000 crores. Out of 31 crore

booking last year, Railway counter

booking was 55 percent and e-ticket-

ing through IRCTC was ranging around

45 percent, out of this 45 percent, 37

percent individuals directly making

the tickets through website.

L to R : Shailesh Tiwari, Muktesh Pardeshi, S S Mathur , Sunil Kumar S S Mathur addressing the session on Railway IT


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In India, 2001 census says that 70 percent population in coming

future is going to become urbanized. Hence we can take steps tomake our cities smarter by analyzing the errors, which we made inthe past. Smart cities must be more and more energy efficient andcitizen friendly. Ensuring the safety of people which are living in citiesbecomes important. Technology can really help in ensuring the citizencentricity and can make our cities safer.

S K Joshi,Principal Secretary, Municipal Administration and UrbanDevelopment, Government of Andhra Pradesh

Smart Cities: Creating High-Tech Urban Infrastructure

Suresh Yadav

Officer on Special Duty to thePresident, Presidents Secretariat,

Rashtrapati Bhavan

Technology is really as essential asthe three utilities- water, gas andelectricity. We have started variousinitiatives like issuance of Smart IDcards to the residents with the RFIDfor smart monitoring, entry and exitin the Presidents Estate. We havealso launched of e-Management ofVisitors System (e-MVS) for citizensto visit the Rashtrapati Bhavan.

K Ramakrishna Rao

Director General & Executive Director,Centre for Good Governance, Govern-ment of Andhra Pradesh

Centre for Good Governance (CGG)undertakes action research, providesadvice, and conducts change man-agement programmes for govern-ment departments and agencies tohelp them implement their reformagenda successfully. We are involvedin delivery of services by providingbackend solutions.

Naval Khosla

Client Solutions Professional Manager,IBM Software Industry Solutions, India/

South Asia

We are working on the concept ofsmarter cities for last five years. IBM

has undertaken various initiatives in

the area of operations, transportations,

and water. We are working with many

governments and cities across the

globe. IBM has solutions which improve

operational efficiency within each of

these sectors.

Motorola enables Mobile workers with Rugged Hand held devices thatcan access, enter data and complete tasks right from the field therebyincreasing productivity & efficiency through Workforce Mobility. Motorolahas successfully initiated traffic management system called as e-Challans.It enables Law Enforcement Agencies to capture standard citation datalike a paper Traffic Ticket electronically and transmit that data via a GPRSconnection to a Central Server. Biometric Identity Management solutioncan be used to determine any persons previous arrest records.

Manish Khanna,National Head - Government Business, Motorola


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eINDIA 2013 REPORT

Information Technology has transformed our lives in a big way. If therewas single biggest game changer in the past 30 years, then it wouldbe surely Information Technology. It is also not exaggeration to saythat information technology has also changed urban lives. Right from

running traffic signal to running metro lines, from water supply linesrun through micro processor, IT has played a very important role.

Sanjay Jaju,Secretary, Information Technology & CommunicationsDepartment, Government of Andhra Pradesh

Several new initiatives have been taken in the forefront of e-Governance.Over years, citizen centric has gained importance. Every departmentunder central or state administration is giving importance to serviceswhich can bring a positive change in the lives of citizens. In past few years,many state governments passed acts to give right to public services whichmade it mandatory for governments to deliver services in a time boundmanner. IT made public officials more accountable towards the citizens.

Madhusudan Padhi,Secretary IT, Government of Odisha

R Damodar

Secretary, Legal Affairs, Govern-ment of Andhra Pradesh

Apart from the initiatives started by

the bureaucracy themselves or bythe citizens, political commitment isrequired. Transparency can checkthe level of corruption which is mixedin the entire service delivery systemat various levels. It empowers peopleand they can make the governmentsaccountable. Transparency is main-tained in every aspect of governance.

Muktesh Pardeshi

Joint Secretary and CPO, Ministry ofExternal Affairs, Government of India

We have initiated Passport Seva

Project as there was a massiveincrease in the demand forpassport and related services. Wewanted to meet the expectationsand demands of the citizens. Ourvision was to deliver all Passport-related services to the citizensin a timely, transparent, moreaccessible and reliable manner.

Dr. Chandrashekhar Kumar

Commissioner Cum Seceratry,Employement & Technical Education &Training Dept, Government of Odisha

State Employment mission is the

subsidiary body of ETET. OdishaState Employment Mission Projectstrives for bringing speed andtransparency into the system. Wehave developed Online Recruitmentfor Odisha State Employment Mis-sion (e-Nijukti).

New Dimensions in e-Governance Lessons and Steps


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MeritTrac offers a wide footprint of services for recruitment of candi-dates into various positions for government departments, PSUs andPSBs. We design and develop customized tests including content forspecific recruitments. We also provide biometric candidate authentica-

tion solution to verify the authentication of candidate. We believe inenhancing security and transparency of recruitment through computerbased examinations.

Daljeet Singh

Head Government Business, MeritTrac

Shashank Tapliyal

Director, Enterprisedb

Our vision is to create

participatory, transparent andcollaborative environment,accessible and available toeveryone. The idea is to trulyreinforce the principal ofcitizen centric governance. Foropen standards many of thee-Governance initiatives look foran enterprise class open standardsolutions.

Anoop Singh, Special Secretary,Department of IT, Government ofAndhra Pradesh

We have launched Centralized

unique data repository named APState Resident Data Hub (APSRDH).It aims in Reduction in cost andtime for beneficiary selection andservice delivery. APSRDH applica-tion framework contains a utilityto Cleanse departmental database;Seed with Aadhaar Number.

Speakers at the session on New Dimension in e-Governance Lessons and Steps

Dr Daljeet Singh receiving the speakers

momento from Madhusudan Padhi

Shashank Tapliyal receiving the speakers


L to R : Madhusudan Padhi, Muktesh Pardeshi, Shashank Tapliyal


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Comprehensive Financial Management System (CFMS):Leveraging Technology

With comprehensive financial management system, we have madeseveral innovations inside the department. We have automated thetreasury management system and now automated the budget manage-ment system to an extent that the expenditure process and accountsgeneration is now an automated process. These are all bits and pieces;our first effort is to integrate all the elements of financial management.

Dr P V Ramesh

Principal Secretary Finance, R&E, Government of Andhra Pradesh

Availability of capacity is an important aspect for ICT in goodgovernance. Skilled and trained IT professional in governance canensure effective delivery of services in a planned way. But the mostprominent challenge which we need to address is to change the existingmindset at every stage of governance. If there are certain rules whichare reluctant then there should be a mindset to amend them.

Rajesh Aggarwal

Secretary, IT, Government of Maharashtra

Bipul Pathak

Commissioner/Secretary, Science& Technology and InformationTechnology Department, Government

of Jammu & Kashmir

We need to assess where we standtoday. All state governmentsare at various stages of rollingout many of their services in eform. This is an attempt to moveup the spectrum towards goodgovernance.

Arvind Mehrotra

President, Asia Pacific, NIIT

Technologies

National GIS Programme is highlyconceptualized and I think there isa lot of investment pending aroundGIS technologies. The other areasof our focus are the Ministries andvarious Government departments.So we are very sharply focused ininternal security and defense.

R Shekhar

Director Pre Sales, SAP

Countrys development is basi-cally dependent on two majorareas; education and healthcare.We also focus on defense, internaland external security. We providetechnology solution to the defenseforces in the country. We also targeturban management of various cities.SAP has designed billing softwaresystems for electricity boards.


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I think we have been very sharply focused in the Government spacepredominantly because Government business is a very good hedgefor the economic turmoil that we are seeing globally. Moreoverwhat makes NIIT Technology somewhat unique is that we have very

balanced revenues coming from all our geographical areas.

S Prabhu

SAP Practice Head for NIIT Technologies

e-Governance Achievements in Uttar Pradesh

Dr P V Ramesh

Principal Secretary Finance, R&E,Government of Andhra Pradesh

We want to have a well definedIT set up in governance sector. Iam very hopeful that in comingfuture many more cities in thecountry will cater Bangalore andHyderabad. It is a great opportu-nity for us to adopt and apply thebest IT practices in the country.

Praveen Kumar

Senior Manager, UP ElectronicsCorporation Ltd

The Corporation was setup withthe main objective of promoting ITand Electronics industries in theState of Uttar Pradesh. ElectronicsCorporation Limited is presentlyengaged to procure and supplyof Computer Hardware, Develop-ment of Computer Software and toprovide Computer Training to thegovernment employees.

We are consultant to the Government of Uttar Pradesh. Government ofUttar Pradesh wanted to take IT initiatives to attain inclusive growth inorder to make the lives of citizens more vibrant. We advised governmentthat IT units setup in IT Cities / IT Parks on Independent Feeder shallbe provided uninterrupted power supply from State Utility. Governmentdirected each department shall earmark a minimum of 2 percent or as perdirections of Government of Uttar Pradesh from time to time of its planbudget for IT applications.

Shrimant Dash,Senior Consultant, KPMG

Jiwesh Nandan

Principal Secretary, InformationTechnology & Electronics, Mining& Additional Sources of Energy,

Government of Uttar Pradesh

We have underlined three mainfocuses as far as IT is concernedin Uttar Pradesh. One of the mostpopular is distribution of laptopsto students. It enhances the futurepotential of the state. We havesuccessfully distributed one croredigitally signed certificates to thecitizens in past 14 months.


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We have defined two zones one as core zone and the other asnon-core zone. Core Zone (60%) consists of Computer Hardware& Peripheral Units, Software Development Units, MiddlewareUnits, BPO/KPO/ Consulting Units. On the other hand Non-core

Zone (40%) consists of Education, Infrastructural Support likePower Generations, Voice & Data Communication, Water & SewageManagement, e-Waste Management, and Healthcare.

Adil Zaidi

Senior Consultant, Ernst & Young

ICT is being used increasingly by the security agencies across the world

and in our country for many purposes. Detection & Prevention of crimes,

for surveillance, and issues regarding the security in the cyber space, cyber

security. There are provisions in the IT Act where the offences committed

in the cyber space are punishable. Every state government has the cyber

cell department under the police who are looking into the cyber crimes.

Madhusudan Padhi

Secretary IT, Government of Odisha

ICT for Public Safety & Security

Manoj Agarwal

Inspector General of Police - SCRB,Gandhi Nagar, Gujarat

We wanted to create a dynamic,

world-class model police organiza-tion by providing innovative IT solu-tions that would not only facilitatelaw enforcement for communitysafety but would also aim to buildcrime and criminal informationdatabase for effective crime controland deliver citizen centric servicesin a proactive and efficient manner.

Devesh Ranjan

Solution Architect, IndustrySolutions - Government Sector, IndiaSoftware Labs

There is a big challenge as the

volume of digital data is increasingtremendously. There are industrypointers that say eight per cent ofinformation is not in format. It isadding pressure to IT. We need tolook solutions which can look intoend to end solutions.

Uday Singh

Senior Consultant, KPMG

Our aim was to position UttarPradesh as an attractive & preferredIT/ITES investment destination. Wewanted to Promote Tier II & Tier IIIcities as IT Hubs by setting up state-of the-art infrastructure like IT City,IT Parks etc. we created a portfolioof IT enabled services (Public &Private) for making Intelligent &Smart cities.


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Suresh Kumar Jindal

Director, DRDO, Government of India

Safety involves whatever contributesin maintaining the Steady state of a

social and physical structure or placein terms of whatever it is intendedto do. Safety connotes stability overtime, continuity of function andreliability of structure. Public safetyin the ICT parlance is being talkedabout only in terms of Command andControl Centres and Safe Cities.

Multi-Stakeholder integrated initiatives that deploy appropriate ICTtechnologies, to enhance public and private authorities ability tomonitor threats and vulnerabilities, provide actionable early intel-ligence, speedy resolution of security vulnerabilities, incidents, and

coordinated response to emergency situations in urban areas. The fourmajor components of the safe city method are: public private partner-ships centered on communities and businesses for law-enforcementand enhanced security.

Rama Vedashree,Vice President, e-Governance and Domestic IT, NASSCOM

IP-Surveillance system is asecurity system that gives users

the ability to monitor and recordvideo, audio over an IP networksuch as a local area network(LAN) or the Internet. Safe Citiesstart by integrating and unifying avariety of disparate technologies:Municipal surveillance into oneintegrated solution, Cameras fromprivate sources.

Suresh Kumar Jindal receiving speakers


Rama Vedashree receiving speakers momento

from Madhusudan PadhiDevraj Dam,VP, SmartLink

Speakers at the session on ICT for Public Safety and Security L to R : Suresh Kumar Jindal, Manoj Agarwal, Devraj Dam


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One important thing which I have learned is the capacity building inthe system and one should never feel defeated. Telecom whenever

is talked comes to communication challenge whether is a television,postal or mobiles phones. We love to use technology in every sectorand hence the challenges increases. ICT today can play a veryimportant role in telecom, power and energy.

Pradeep Chaturvedi

Director (IT), Rajya Sabha Secretariat, Government of India

Suresh Chanda

Chairman, AP Transco

There is lot more to be done interms of ICT in power sector.It should be used effectively intransmission and distribution ofenergy. Today there is a need todevelop disaster risk managementwebsite for the control rooms ofour power plants. We must be inidentify before hand that what isdone wrong then only suitable ITsolutions could provided.

Anoop Singh

Special Secretary, Department ofIT, Government of Andhra Pradesh

One of the most prominent fea-tures of Mee Seva was the catogo-risation of G-C services. We made itmandatory that no services wouldbe given without digital signaturecertificates.We have completedmore than 1.60 crore transactionsin past one year

V K Sharma

Director & CEO, Guj Info Petro Ltd (GIPL)

Gujarat Info Petro Ltd. (GIPL) isa state owned PSU under theGovernment of Gujarat. We canbroadly divide our services intothree categories, software, ISP, andconsultancy. We not only give solu-tions but we also provide manpowerto various important projects. Weare successfully running variousgovernment departments.

ICT in Telecom, Power and Energy

Speakers at the session on ICT in Telecom, Power and Energy Pradeep Chaturvedi receiving Speakers momento

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