FREEAUG 11

THEY WERE

Undercover heroes

but they didn’t

know IT!!!

No. 3

APPROVED BY THE DHL UK

FOUNDATION

Welcome This exciting project was funded by the

DHL UK Foundation, in partnership with

Groundwork and MaD (Make a Difference).

It saw young entrepreneurs working to

add a touch of green to the former bus

station, the Buszy, in Milton Keynes. In

the process of transforming the youth

and community hub, the work skills and

confidence of these young people were

changed forever.

Thirty young people drawn from Milton

Keynes Academy and users of the

Buszy worked in groups, researching

and preparing a plan to create a

sustainable social enterprise.

Workshops on planning, site surveying

and design, consultation/research

and presentation, along with the

support of six volunteer mentors

drawn from three DHL sites, helped

pull together their final proposals.

Late in November 2010 the groups pitched

their ideas, which included a chill out

lounge, dance studio and installation

of solar lighting to the skate park, to

a Dragons’ Den. At stake was the money

to bring their idea to life.

Following months of hard work the

first project opened - the MaD lounge.

Young volunteers proudly unveiled the

renovated space and hosted a meeting

for the DHL UK Foundation Board of

Trustees. Some weeks later the Prime

Minister visited the Buszy and met

some of the students involved.

Green Entrepreneurs

“When we were approached about the project at the Buszy in Milton Keynes, it

fitted in beautifully with the Academy ethos – it was all about enterprise and business.

“It was a perfect opportunity for some

of our struggling pupils, to gain

confidence by working alongside adults and

different groups - seeing a project from

beginning to end...

...And did it work? It certainly did. The fact that these young people could stand up in front of 100 people and present their

ideas; the fact that they won the money to turn their ideas

into reality; it just had a huge impact on their confidence.

“Welcome to the third DHL UK Foundation annual review. It should provide an interesting insight into the programmes we run, but more importantly an idea of the impact they make - whether it is changing the way a disadvantaged youngster feels about their future, enhancing the skills of an employee who has volunteered, or the sense of camaraderie created in the part of the DHL business which has helped a project succeed.

“The true value of the Foundation’s work is not about getting an army of volunteers to repaint the school hall. We come into our own when we can harness the special business skills found in the company and put them to work in the community. When the relationships we have forged with charity partners are underpinned by our financial investment and coupled with the business investing time and people; then we really start to make a huge difference to lives.

“It may be helping an unemployed person write a CV or sharing simple tips to make an interview go better. It may be sharing project planning or marketing ideas with a group of enthusiastic, but inexperienced teenagers to help them achieve their goals. Or it can be using driving skills and road experience to keep a child safe.

“We believe there is a little bit of hero in everyone, just waiting to get out. By giving a little more than we take, each of us can become a hero and together make a huge difference to the community in which we live or work. Our aim is to provide the right opportunities for those who want to grasp them.”

Helen Parker, Foundation Manager

two tHRee

Debbi Gockelen, Deputy Director Business

and Enterprise, Milton Keynes Academy

With many thanks to Helen Dent, who

has been interim manager of the

Foundation during 2010/11.

“I wish all the projects we get

involved with were as wonderful

as this.”

They became more articulate – so much so that people asked which A levels they were studying

and these were young people who had struggled to get a GCSE!...

...The icing on the cake was when they met David Cameron and showed him their work –

they just felt so fantastic about themselves.”

ADOPT A TEAM “Adopt a team was a fantastic experience, unlike anything I had done before. We really saw the change in the young people over the three months.

“After the end of course celebration, one of the parents said that 12 weeks ago their son would not have been able to make eye contact with them and that the programme had given him a real confidence boost. If that isn’t life changing, I don’t know what is.”

Kevin Maguire, Operations Manager, DHL Express Paisley

“We wanted to introduce them to the world of work and reinforce their life skills. Whether working in a team or problem solving, I think they came out of the programme better prepared for what they will face in the future - further training or getting into work.

“But we as an organisation gained so much too. Having an injection of people questioning why we do things in a certain way has stopped us becoming complacent. It’s been a real shot in the arm and generated a huge amount of excitement in the service centre.”

Richard Lloyd, operations training and development partner, DHL Express

Six DHL sites across the country took part in

the Prince’s Trust Get into Logistics programme

during the year, from Hebburn to Croydon. The

aim is simple - to break the circle where young

people cannot get work because they do not

have experience, yet cannot gain experience

because they have no work. 50 young people

participated in the six courses and 41 were

offered employment within DHL.

Including on the job training, work experience

and a DHL ‘buddy’ to support each young person,

the course also gave CV writing and interview

skills training. It culminates with an interview.

In an effort to widen the Foundation’s

involvement the first Adopt A Team Programme

was run in Scotland. The Programme was hosted

by the Express site in Paisley in association

with Clydebank College Dumbarton Campus.

Run over a 12 week period, the site worked

with 10 young people assisting them in gaining

skills for work as well as undertaking a

community project.

FOUR FIVE

Becoming an Outward Bound volunteer

mentor is about attitude - helping young

people learn about themselves, while

maybe discovering something new about

yourself. It’s about working as a team

and being ready to support others who

are finding the going tough.

The DHL UK Foundation provided funding

to help three hundred disadvantaged

young people aged 14 or 15 attend a five-

day Outward Bound residential course.

And so they could get the most out of

their experience, 30 DHL employees acted

as mentors. They were a positive role

model to the young people in everything

they did. They also made a commitment

to raise a minimum of £500 each for The

Trust’s General Bursary Fund.

Outward Bound is an educational charity

which inspires young people to fulfil

their potential through challenging

outdoor experiences, raising self-esteem

and preparing them to face the future

with confidence.

The Impact of all this is that 92% of

participant’s felt more confident about

themselves after their course and that

the course had made them

feel differently about

themselves and their

capabilities.

“Well this is it! A final chance to reflect on our adventure.

“Let me start by saying what an amazing time I had. I thought it was only the Outward Bound kids who would gain from all this, but I’ve came back home with a smile on my

face and a spring in my step. That was mostly down to the mentors I had around me and the fact I had the best kids and without question, the nicest instructor.

“All I heard out of them was how hard it was or how cold they were, but I bet it will be something that they will look back on in years to come with a big old smile on their faces.

“I will be keeping an eye on these young adults and I know that they will all do well in whatever they do in the future. I’m proud of every one of them.

“Hero - who me? Surely not!! The Outward Bound staff and kids are the heroes.”

Jack Blake, DHL volunteer mentor

JACK’S STORY

Democracy in actionTaking their campaign to the seat of power, 30 students from the Kick Start Local Change project in Birmingham, lobbied in the Houses of Parliament.

Wendy Lockley, one of the DHL mentors from Tradeteam in Burton on Trent, went with the pupils. “It was a wonderful visit to London and I loved the Houses of Parliament, but I have to say what made the day for me was the exemplary behaviour of the students, I was very proud to be with them.

“I got involved as a mentor because it is incredibly rewarding to do something like this. You get back twice as much as you put in, so I am not being heroic!

“Over the course of the programme I’ve seen an amazing transformation. The girls especially have really found their voice.

“I think they now have a self-belief which they will take with them through the rest of their lives. With this confidence they should be able to make the most of any opportunity.”

Following a fascinating tour of the House, the students met with senior political advisor, Will Neal, who works for local Birmingham MP, Liam Byrne. The students from the first project presented their petition, having managed to get over 500 signatures from their school and local community in support of their ‘Votes at 15 – make us feel seen’ campaign to lower the voting age. The second project team are busy putting the final touches to the new school radio station, Mythical FM.

Kick Start Local Change was an exciting

partnership between The Children’s Society, the

DHL UK Foundation and Waverley School in Small

Heath, Birmingham. Over three terms, forty five

year 8 students (aged 12-13) from Waverley School

have identified and run local campaigns about

issues that they have a passion to change.

The children chose their topics and, through

training from The Children’s Society and support

from DHL volunteers, developed their campaigns.

The three topics chosen were lowering the

voting age to 15, setting up a school radio

station - Mythical FM - and bidding for an

improvement to the school in a Dragons’ Den

type contest.

Moving on

Sarah Nancollas, Chief Executive LEPRA Health in Action, former trustee

“As the Foundation’s first independent trustee a key part of my role was to challenge decisions to

ensure they were in the best interest of the charity. We are at a point where together the business and

the Foundation have greater impact - there are real synergies between the two partners.

My wish for the Foundation is that it does not get too comfortable in its current programmes and should constantly

search to break new ground. I want to see it as pioneering donor for an innovative programme which will make a dramatic

impact upon the lives of disadvantaged young people.”

Without good and committed

trustees, no charity can hope to

succeed. During the year our two

longest serving trustees, Sarah

Nancollas and Chris Stephens,

stepped down and have been

replaced by John Allan and

Peter Grant.

John retired as CFO of Deutsche

Post in 2009, having been Chief

Executive of Exel since 1994. He has

been Chairman of DSG International

plc since September 2009. He says,

“I am looking forward to working

with the Foundation team to

encourage even more DHL people

to get involved.”

Peter Grant is acknowledged as one

of the UK’s leading practitioners in

public and charitable funding. He is

academic leader of the Philanthropy

and Grantmaking Management and

Governance programmes at

Cass Business School.

“I plan to bring an independent

view to all the trustees’ decisions,

challenging where necessary and

balancing the relationship with

DHL as a business against our

legal obligation of independence.”

“The Foundation is in a strong position. It is financially sound and the partnerships we have with Outward Bound and the Prince’s Trust

among others, really address the needs of disadvantaged young people while engaging a significant number of DHL employees. I believe there is an environment within DHL that fosters both

individuals and teams to contribute to the communities they are in...

“...I am proud that the CSR objectives of DHL and the work of the Foundation are absolutely aligned. There is no conflict. Despite all its efforts, only 10% of the UK workforce is touched by the Foundation’s

work. If I have one wish it would be to see that double in the next few years.”

Chris Stephens, former Chair of the Trustees

six sevEn

Career THIS WAYIN ASSOCIATION WITH

CAREER ACADEMIES

jaw dropping“I’ve been a TACS demonstrator for four years and during that time I have given the same demonstration to a few thousand children. I always try to include each child to make it special.

“I’m no hero. I do it because I enjoy it. It’s not the kind of thing you would do if you didn’t. But I also do it because if I help save just one

life or prevent one injury, then every minute spent will be worth it.

“I have an eight year old son myself, but that wasn’t really an influence on me getting involved. I was a school governor at the time and I thought my connections with local schools might help get the message across.

“When you ask the teacher to sit in the cab and then put the entire class in the truck’s blind spot, the reaction is always the same. Their jaw hits the floor. They cannot see one child from the driver’s seat. The demonstration brings the safety message home to adults and children alike.”

Aspire, accelerate, achieve“It was just the best experience.

A year on I still miss everyone at DHL.” In the summer of 2010, Heena Kamal, age 18, was an

intern at DHL Express’s head office in Hounslow.

“I used to be so shy. My confidence grew though the six weeks, alongside learning about how business works

and gaining practical skills.

“Before the internship I wasn’t sure about whether to go into higher education. But that six weeks; talking to all the different people; seeing what the possibilities were; it made up my mind and I start at Birmingham

University in the autumn.”

Heena’s experience is not unique according to Vernon Naidoo, who coordinates Career Academies at Feltham Community College. “Confidence is the main change I see in the students. They have new found belief and self-esteem. After the internship they come back as

different people.

“The whole Career Academy experience is transformational. It changes their perspective on

education. From being students whose track record predicts lower grades at 18, they get distinctions.

Once they realise what they are capable of and what opportunities there are, they focus. The internship

is the jewel in the crown and you can see the difference after even a week.”

Career Academies UK is an

independent not-for-profit

organisation which works to

transform a young person’s

life chances through

learning. The business

studies curriculum students

follow is equivalent to

three A levels. The DHL UK

Foundation is working with

Career Academies through

three pilot projects, in

Luton, Feltham and Nuneaton.

Central to the Career

Academy model is the

internship, which takes place

in the summer between the

two years of the course.

Employers provide a six-week

paid work placement in a

real operating environment -

aiming to use the skills and

knowledge the student has

learned in college.

Over 87% of past students

said that the internship is

important or very important

in getting them to where

they are now.

Trucks and Child Safety

(TACS) is a national safety

training programme run by

the DHL UK Foundation and

employees of DHL. It aims

to help keep children safe

around larger vehicles on

the road.

The Foundation organises

one day TACS training

courses for UK employee

volunteers so they can

become a demonstrator.

There are currently over

260 trained demonstrators

in the UK and in the 2010/11

academic year 30,000 children

(between the ages of 7 and

11) saw a demonstration free

of charge.

TACS was shortlisted for

the Safety in the Community

award, part of the Fleet

Safety Awards run by Brake.

We were delighted to be

among the final few.

eight nine

CareerAcademiesUK

Man on a missionStuart Rennie, shift operations manager at Tradeteam in Hebburn, wouldn’t describe himself as a hero, but a chance read of a Foundation article helped him change the lives of some of the UK’s most disadvantaged young people.

“It was the perfect mix to allow a great sense of achievement and I have a real

sense of pride upon returning home.”

Just in case

Phil is a trunker driver on the Argos contract

and was named as the Individual Volunteering

winner at the 2011 Community Hero awards.

For the third year the Foundation searched

for the Community Heroes of DHL. Each winner

received £600 to give to their chosen charity

or cause and each runner up received £300.

He was innocently reading Our World (DHL’s newsletter about the community and

environment), when something caught his eye...

The physical challenge was serious; hiking, biking,

kayaking and whitewater rafting 250 kilometres in seven days required true physical grit.

He raised £3,993 to give practical and financial support to young people who have struggled at school, have been in care, are long-term unemployed or have

been in trouble with the law. This was supported by matched funding from the Foundation.

He crossed the Continental Divide at 2,330m on an epic

team journey from the edge of the Pacific Ocean to the shores

of the Caribbean Sea and experienced the breathtaking

beauty of Costa Rica.

Whatever an employee’s favourite cause, they can

apply to have their fundraising or volunteering

efforts matched by the DHL UK Foundation.

Match It! is open to all UK employees of DHL.

Over 800 people received Match It! awards during

the year. Between them they had raised nearly

£450,000 and volunteered almost 40,000 hours -

up almost a fifth on the previous year. In total

Match It paid out almost £290,000 meaning that

a grand total of £735,629.18 went to the causes

closest to employees’ hearts.

...And the fundraising challenge

was equally tough.

...a serious conversation with his

wife, a bit of heart searching, a quick

check of his passport and before he knew it, he was signing up to an adventure in the heart of Central America, all to raise money for the

Prince’s Trust.

As a child, Phil Brown witnessed a young girl drown in the river – as a non-swimmer, he was helpless. Not only did he learn to swim, he went on to train as a life guard and then one day saw an article asking for volunteers to become a First Responder. He started training in 2007 and now coordinates the Stone group, liaising with West Midlands Ambulance Service and carrying out general management activities.

Phil spends over 700 hours a year volunteering as a First Responder. Trained to attend emergency calls received by the ambulance service, he provides care until the ambulance arrives. Staffordshire is acknowledged to have one of the best schemes in the country and Phil is proud that the survival rate for those suffering a cardiac arrest is about 35% in the county, compared to 3-4% elsewhere.

“I get a sense of pride in being able to help people within the community. I work alongside a great bunch of people who turn out week in and week out, in all sorts of weather, to be there ‘just in case’. They will spend hour on hour just sitting waiting in a car ‘just in case’. They do hours with their heads in the books, on training courses and fund- raising so that when the need arises we are there and able to help.

“I didn’t go in for the award for recognition and don’t really want any – when I heard I was short-listed I was embarrassed, nervous and over the moon. But that winner’s cheque will go half way to buying a lovely new set of shiny blue lights on a new vehicle.”

Ten eleven

“I get a sense of pride in

being able to help"

Out of DisasterA traditional harvest ceremony in Tamil Nadu, India, brought to an end the DHL UK Foundation’s involvement in developing education in the region. However, it also heralded the birth of the DHL India Foundation, which takes over the ongoing programme to improve children’s life chances through improved schooling.

Following the devastating Boxing Day Tsunami in 2004, people died in 12 countries. Though no one can be sure, it is estimated there were 230,000 casualties with nearly 1.7 million people displaced.

Indonesia, Sri Lanka, India and Thailand suffered particularly heavy loss of life and destruction. Employees of the then Exel and the company were moved to donate £350,000.

Channelled through the Foundation, the main programme was in India, aimed at improving the quality of education and teaching in a cluster of Pudupattinam schools and Nagapattinam Municipal Girls Secondary school.

Sustainability was key. The project involved both rebuilding the schools in the tsunami affected area and expanding the girls’ school. As time went on money was invested in the development of the teaching staff, and organised learning opportunities for the children.

In the beginning classes were conducted in the open air, but now with classrooms, blackboards and computer equipment lessons are transformed. The children’s environment has changed totally with new toilets and wash rooms available and a tree planting programme to improve shade and ventilation.

The project has reached the end of the sixth year and the DHL India Foundation is taking over responsibility. DHL employs 10,000 people in India and CEOs of the three DHL businesses are in the final stage of registering the Foundation with the India Charities Commission.

TWELVE

The Future

THIRTEEN

Malathy Kumar, project manager: “The entire approach and attitude

has changed beyond what I expected. It’s really made an impact, and

has given an overall development for child and teacher.”

the pupils enjoying Their craft class

pupils hard at work in Class

Looking to the future, the Foundation will continue to harness the professional skills of DHL employees to transform the lives of young people through learning. In the coming year we will aim to increase expenditure and by doing so develop wider opportunities to engage employees.

Matched funding continues to encourage employees to pursue their passion for all manner of causes and is the programme which touches most individuals. Open to all, the Foundation wants to encourage further participation. Though volunteering applications have risen significantly this year, there is still a long way to go. Many people who do not wish to fundraise, can effectively give a cash donation while also using their time and energy to directly help others. We want to understand better what charities and groups use the money for, so that we can share their stories and encourage further applications. Finally, we will continue the bias towards children and young people in line with our overall charitable objective.

The Get Into programme, run in a three way partnership with the DHL businesses and the Prince’s Trust, has been a huge success. Giving young people a second chance in the world of work, when everyone else has given up and consigned them to the scrap heap, will be even more relevant in these difficult economic times. We will continue our long term investment in young people and explore new programmes beyond Get into, such as Adopt a Team, to help all parts of the DHL business contribute effectively.

Our partnership with the Outward Bound Trust is transformational for the young people on the course and the mentors who act as a trusted adult alongside on their adventure. We will try to understand better the impact it has on the young people who take part, as the current programme continues.

Our Trucks and Child Safety programme was shortlisted for a Fleet Safety Forum Award against stiff competition. Each demonstrator agrees on one thing, that if just one injury is prevented or one life saved, every minute spent on the programme is worth it. However, we did experience a significant drop in the number of children receiving a demonstration in the past year. We must understand the reasons for this and to reverse the trend, to continue keeping children safe.

Forteen

The future cont.... Financial Information

16,932

120,492

979,492

116,230

311,625

1,544,811

Cost of generating voluntary income

Investment management costs

Grants and donations payable

Governance costs

Other charitable activities

Total resources expended

2010/11£

606,530

190

321,544

284,796

919,641

1,525,984

Voluntary income

General donations

Donations from DHL

Gift in kind from DHL*

Investment income

Total income

2010/11£

Voluntary income

General donations

Donations from DHL

Gift in kind from DHL*

Investment income

Total income

552,139

508

280,619

271,012

873,768

1,425,907

2009/10£

2009/10

Cost of generating voluntary income

Investment management costs

Grants and donations payable

Governance costs

Other charitable activities

Total resources expended

11,772

109,158

973,478

84,004

328,137

1,506,549

£

*The above gift in kind represents the donation of employee services made in the year from DHL to the Foundation’s programmes and activities

Income

Expenditure

End of year position

Net income for year (£18,827)(£80,642)

2010/112009/10

Fund balances

Endowment Fund

Tsunami Fund

Unrestricted Fund

£23,518,324

£49,179

£192,036

2010/112009/10

£25,178,939

£26,338

£50,620

The full financial statements can be found on the Foundation’s website (www.dhlukfoundation.org) and the Charity Commission website (www.charity-commission.gov.uk).

Fifteen

And so, to the future!!!

Our belief is that we can give every DHL employee the opportunity to find the hero inside. By doing so we know

we can transform the lives of disadvantaged children more effectively than if we work in

isolation. The coming few years offer us a fantastic opportunity

to deliver a better future.

Career Academies UK will continue to be funded and we will work to get a greater number of employees throughout the UK engaged in the volunteering opportunities it presents, across a number of schools.

The pilot schemes with both The Children’s Society and Groundwork UK have been interesting, challenging and hugely enjoyable. Despite positive outcomes and impacts for the young people involved, they have not delivered the opportunities for a wider roll out in their current form. We will learn lessons and apply them to other programmes and develop new ways of working together with our charity partners. With the support and expertise of Groundwork in the sustainability arena we are exploring the possibility of setting up a fund to give seed money to groups wanting to transform local communities, which may be the lasting legacy of these two pilot projects.

Our involvement in Life Cycle has brought us into contact with a wide range of employees and we will continue to provide match funding to the project. Helping Hands has also proved valuable to those in financial difficulty and we anticipate there will be greater, rather than less call on its resources.

Given the desire to increase both expenditure and impact, we will recruit an additional team member. This will allow us to strengthen existing relationships with charity partners and to drive programmes forward.

Good communications continue to be a challenge in the fluid and complex organisation that is DHL. However, to ensure we involve at least ten percent of the UK workforce, we must continue to invest in this area, exploring both the traditional channels and those offered by new media.

THE VITAL INFORMATIONTrustees John Allan CBE (Chair) Sharon Davies Peter Grant Susanne Meier Tim Slater Bob Stringer Richard Turner OBE

Company secretary Exel Secretarial Services Limited

Registered office Ocean House The Ring Bracknell RG12 1AN

Company registration number 2223373 (England and Wales)

Charity registration number 327880

Auditors Buzzacott LLP 130 Wood Street London EC2V 6DL

Bankers National Westminster Bank plc 81 High Street Bedford MK40 1YN

Investment managers Sarasin & Partners LLP Juxon House 100 St Paul’s Churchyard London EC4M 8BU

Solicitors Farrer and Co 66 Lincoln’s Inn Fields London WC2A 3LH

www.dhlukfondation.org Helpline: 01285 841 914

Outward BoundPage four

Green EntrepREneursPage Three

VolunteeringPage Ten

And Much

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Out of disasterPage Twelve