FREEAUG 11
THEY WERE
Undercover heroes
but they didn’t
know IT!!!
No. 3
APPROVED BY THE DHL UK
FOUNDATION
Welcome This exciting project was funded by the
DHL UK Foundation, in partnership with
Groundwork and MaD (Make a Difference).
It saw young entrepreneurs working to
add a touch of green to the former bus
station, the Buszy, in Milton Keynes. In
the process of transforming the youth
and community hub, the work skills and
confidence of these young people were
changed forever.
Thirty young people drawn from Milton
Keynes Academy and users of the
Buszy worked in groups, researching
and preparing a plan to create a
sustainable social enterprise.
Workshops on planning, site surveying
and design, consultation/research
and presentation, along with the
support of six volunteer mentors
drawn from three DHL sites, helped
pull together their final proposals.
Late in November 2010 the groups pitched
their ideas, which included a chill out
lounge, dance studio and installation
of solar lighting to the skate park, to
a Dragons’ Den. At stake was the money
to bring their idea to life.
Following months of hard work the
first project opened - the MaD lounge.
Young volunteers proudly unveiled the
renovated space and hosted a meeting
for the DHL UK Foundation Board of
Trustees. Some weeks later the Prime
Minister visited the Buszy and met
some of the students involved.
Green Entrepreneurs
“When we were approached about the project at the Buszy in Milton Keynes, it
fitted in beautifully with the Academy ethos – it was all about enterprise and business.
“It was a perfect opportunity for some
of our struggling pupils, to gain
confidence by working alongside adults and
different groups - seeing a project from
beginning to end...
...And did it work? It certainly did. The fact that these young people could stand up in front of 100 people and present their
ideas; the fact that they won the money to turn their ideas
into reality; it just had a huge impact on their confidence.
“Welcome to the third DHL UK Foundation annual review. It should provide an interesting insight into the programmes we run, but more importantly an idea of the impact they make - whether it is changing the way a disadvantaged youngster feels about their future, enhancing the skills of an employee who has volunteered, or the sense of camaraderie created in the part of the DHL business which has helped a project succeed.
“The true value of the Foundation’s work is not about getting an army of volunteers to repaint the school hall. We come into our own when we can harness the special business skills found in the company and put them to work in the community. When the relationships we have forged with charity partners are underpinned by our financial investment and coupled with the business investing time and people; then we really start to make a huge difference to lives.
“It may be helping an unemployed person write a CV or sharing simple tips to make an interview go better. It may be sharing project planning or marketing ideas with a group of enthusiastic, but inexperienced teenagers to help them achieve their goals. Or it can be using driving skills and road experience to keep a child safe.
“We believe there is a little bit of hero in everyone, just waiting to get out. By giving a little more than we take, each of us can become a hero and together make a huge difference to the community in which we live or work. Our aim is to provide the right opportunities for those who want to grasp them.”
Helen Parker, Foundation Manager
two tHRee
Debbi Gockelen, Deputy Director Business
and Enterprise, Milton Keynes Academy
With many thanks to Helen Dent, who
has been interim manager of the
Foundation during 2010/11.
“I wish all the projects we get
involved with were as wonderful
as this.”
They became more articulate – so much so that people asked which A levels they were studying
and these were young people who had struggled to get a GCSE!...
...The icing on the cake was when they met David Cameron and showed him their work –
they just felt so fantastic about themselves.”
ADOPT A TEAM “Adopt a team was a fantastic experience, unlike anything I had done before. We really saw the change in the young people over the three months.
“After the end of course celebration, one of the parents said that 12 weeks ago their son would not have been able to make eye contact with them and that the programme had given him a real confidence boost. If that isn’t life changing, I don’t know what is.”
Kevin Maguire, Operations Manager, DHL Express Paisley
“We wanted to introduce them to the world of work and reinforce their life skills. Whether working in a team or problem solving, I think they came out of the programme better prepared for what they will face in the future - further training or getting into work.
“But we as an organisation gained so much too. Having an injection of people questioning why we do things in a certain way has stopped us becoming complacent. It’s been a real shot in the arm and generated a huge amount of excitement in the service centre.”
Richard Lloyd, operations training and development partner, DHL Express
Six DHL sites across the country took part in
the Prince’s Trust Get into Logistics programme
during the year, from Hebburn to Croydon. The
aim is simple - to break the circle where young
people cannot get work because they do not
have experience, yet cannot gain experience
because they have no work. 50 young people
participated in the six courses and 41 were
offered employment within DHL.
Including on the job training, work experience
and a DHL ‘buddy’ to support each young person,
the course also gave CV writing and interview
skills training. It culminates with an interview.
In an effort to widen the Foundation’s
involvement the first Adopt A Team Programme
was run in Scotland. The Programme was hosted
by the Express site in Paisley in association
with Clydebank College Dumbarton Campus.
Run over a 12 week period, the site worked
with 10 young people assisting them in gaining
skills for work as well as undertaking a
community project.
FOUR FIVE
Becoming an Outward Bound volunteer
mentor is about attitude - helping young
people learn about themselves, while
maybe discovering something new about
yourself. It’s about working as a team
and being ready to support others who
are finding the going tough.
The DHL UK Foundation provided funding
to help three hundred disadvantaged
young people aged 14 or 15 attend a five-
day Outward Bound residential course.
And so they could get the most out of
their experience, 30 DHL employees acted
as mentors. They were a positive role
model to the young people in everything
they did. They also made a commitment
to raise a minimum of £500 each for The
Trust’s General Bursary Fund.
Outward Bound is an educational charity
which inspires young people to fulfil
their potential through challenging
outdoor experiences, raising self-esteem
and preparing them to face the future
with confidence.
The Impact of all this is that 92% of
participant’s felt more confident about
themselves after their course and that
the course had made them
feel differently about
themselves and their
capabilities.
“Well this is it! A final chance to reflect on our adventure.
“Let me start by saying what an amazing time I had. I thought it was only the Outward Bound kids who would gain from all this, but I’ve came back home with a smile on my
face and a spring in my step. That was mostly down to the mentors I had around me and the fact I had the best kids and without question, the nicest instructor.
“All I heard out of them was how hard it was or how cold they were, but I bet it will be something that they will look back on in years to come with a big old smile on their faces.
“I will be keeping an eye on these young adults and I know that they will all do well in whatever they do in the future. I’m proud of every one of them.
“Hero - who me? Surely not!! The Outward Bound staff and kids are the heroes.”
Jack Blake, DHL volunteer mentor
JACK’S STORY
Democracy in actionTaking their campaign to the seat of power, 30 students from the Kick Start Local Change project in Birmingham, lobbied in the Houses of Parliament.
Wendy Lockley, one of the DHL mentors from Tradeteam in Burton on Trent, went with the pupils. “It was a wonderful visit to London and I loved the Houses of Parliament, but I have to say what made the day for me was the exemplary behaviour of the students, I was very proud to be with them.
“I got involved as a mentor because it is incredibly rewarding to do something like this. You get back twice as much as you put in, so I am not being heroic!
“Over the course of the programme I’ve seen an amazing transformation. The girls especially have really found their voice.
“I think they now have a self-belief which they will take with them through the rest of their lives. With this confidence they should be able to make the most of any opportunity.”
Following a fascinating tour of the House, the students met with senior political advisor, Will Neal, who works for local Birmingham MP, Liam Byrne. The students from the first project presented their petition, having managed to get over 500 signatures from their school and local community in support of their ‘Votes at 15 – make us feel seen’ campaign to lower the voting age. The second project team are busy putting the final touches to the new school radio station, Mythical FM.
Kick Start Local Change was an exciting
partnership between The Children’s Society, the
DHL UK Foundation and Waverley School in Small
Heath, Birmingham. Over three terms, forty five
year 8 students (aged 12-13) from Waverley School
have identified and run local campaigns about
issues that they have a passion to change.
The children chose their topics and, through
training from The Children’s Society and support
from DHL volunteers, developed their campaigns.
The three topics chosen were lowering the
voting age to 15, setting up a school radio
station - Mythical FM - and bidding for an
improvement to the school in a Dragons’ Den
type contest.
Moving on
Sarah Nancollas, Chief Executive LEPRA Health in Action, former trustee
“As the Foundation’s first independent trustee a key part of my role was to challenge decisions to
ensure they were in the best interest of the charity. We are at a point where together the business and
the Foundation have greater impact - there are real synergies between the two partners.
My wish for the Foundation is that it does not get too comfortable in its current programmes and should constantly
search to break new ground. I want to see it as pioneering donor for an innovative programme which will make a dramatic
impact upon the lives of disadvantaged young people.”
Without good and committed
trustees, no charity can hope to
succeed. During the year our two
longest serving trustees, Sarah
Nancollas and Chris Stephens,
stepped down and have been
replaced by John Allan and
Peter Grant.
John retired as CFO of Deutsche
Post in 2009, having been Chief
Executive of Exel since 1994. He has
been Chairman of DSG International
plc since September 2009. He says,
“I am looking forward to working
with the Foundation team to
encourage even more DHL people
to get involved.”
Peter Grant is acknowledged as one
of the UK’s leading practitioners in
public and charitable funding. He is
academic leader of the Philanthropy
and Grantmaking Management and
Governance programmes at
Cass Business School.
“I plan to bring an independent
view to all the trustees’ decisions,
challenging where necessary and
balancing the relationship with
DHL as a business against our
legal obligation of independence.”
“The Foundation is in a strong position. It is financially sound and the partnerships we have with Outward Bound and the Prince’s Trust
among others, really address the needs of disadvantaged young people while engaging a significant number of DHL employees. I believe there is an environment within DHL that fosters both
individuals and teams to contribute to the communities they are in...
“...I am proud that the CSR objectives of DHL and the work of the Foundation are absolutely aligned. There is no conflict. Despite all its efforts, only 10% of the UK workforce is touched by the Foundation’s
work. If I have one wish it would be to see that double in the next few years.”
Chris Stephens, former Chair of the Trustees
six sevEn
Career THIS WAYIN ASSOCIATION WITH
CAREER ACADEMIES
jaw dropping“I’ve been a TACS demonstrator for four years and during that time I have given the same demonstration to a few thousand children. I always try to include each child to make it special.
“I’m no hero. I do it because I enjoy it. It’s not the kind of thing you would do if you didn’t. But I also do it because if I help save just one
life or prevent one injury, then every minute spent will be worth it.
“I have an eight year old son myself, but that wasn’t really an influence on me getting involved. I was a school governor at the time and I thought my connections with local schools might help get the message across.
“When you ask the teacher to sit in the cab and then put the entire class in the truck’s blind spot, the reaction is always the same. Their jaw hits the floor. They cannot see one child from the driver’s seat. The demonstration brings the safety message home to adults and children alike.”
Aspire, accelerate, achieve“It was just the best experience.
A year on I still miss everyone at DHL.” In the summer of 2010, Heena Kamal, age 18, was an
intern at DHL Express’s head office in Hounslow.
“I used to be so shy. My confidence grew though the six weeks, alongside learning about how business works
and gaining practical skills.
“Before the internship I wasn’t sure about whether to go into higher education. But that six weeks; talking to all the different people; seeing what the possibilities were; it made up my mind and I start at Birmingham
University in the autumn.”
Heena’s experience is not unique according to Vernon Naidoo, who coordinates Career Academies at Feltham Community College. “Confidence is the main change I see in the students. They have new found belief and self-esteem. After the internship they come back as
different people.
“The whole Career Academy experience is transformational. It changes their perspective on
education. From being students whose track record predicts lower grades at 18, they get distinctions.
Once they realise what they are capable of and what opportunities there are, they focus. The internship
is the jewel in the crown and you can see the difference after even a week.”
Career Academies UK is an
independent not-for-profit
organisation which works to
transform a young person’s
life chances through
learning. The business
studies curriculum students
follow is equivalent to
three A levels. The DHL UK
Foundation is working with
Career Academies through
three pilot projects, in
Luton, Feltham and Nuneaton.
Central to the Career
Academy model is the
internship, which takes place
in the summer between the
two years of the course.
Employers provide a six-week
paid work placement in a
real operating environment -
aiming to use the skills and
knowledge the student has
learned in college.
Over 87% of past students
said that the internship is
important or very important
in getting them to where
they are now.
Trucks and Child Safety
(TACS) is a national safety
training programme run by
the DHL UK Foundation and
employees of DHL. It aims
to help keep children safe
around larger vehicles on
the road.
The Foundation organises
one day TACS training
courses for UK employee
volunteers so they can
become a demonstrator.
There are currently over
260 trained demonstrators
in the UK and in the 2010/11
academic year 30,000 children
(between the ages of 7 and
11) saw a demonstration free
of charge.
TACS was shortlisted for
the Safety in the Community
award, part of the Fleet
Safety Awards run by Brake.
We were delighted to be
among the final few.
eight nine
CareerAcademiesUK
Man on a missionStuart Rennie, shift operations manager at Tradeteam in Hebburn, wouldn’t describe himself as a hero, but a chance read of a Foundation article helped him change the lives of some of the UK’s most disadvantaged young people.
“It was the perfect mix to allow a great sense of achievement and I have a real
sense of pride upon returning home.”
Just in case
Phil is a trunker driver on the Argos contract
and was named as the Individual Volunteering
winner at the 2011 Community Hero awards.
For the third year the Foundation searched
for the Community Heroes of DHL. Each winner
received £600 to give to their chosen charity
or cause and each runner up received £300.
He was innocently reading Our World (DHL’s newsletter about the community and
environment), when something caught his eye...
The physical challenge was serious; hiking, biking,
kayaking and whitewater rafting 250 kilometres in seven days required true physical grit.
He raised £3,993 to give practical and financial support to young people who have struggled at school, have been in care, are long-term unemployed or have
been in trouble with the law. This was supported by matched funding from the Foundation.
He crossed the Continental Divide at 2,330m on an epic
team journey from the edge of the Pacific Ocean to the shores
of the Caribbean Sea and experienced the breathtaking
beauty of Costa Rica.
Whatever an employee’s favourite cause, they can
apply to have their fundraising or volunteering
efforts matched by the DHL UK Foundation.
Match It! is open to all UK employees of DHL.
Over 800 people received Match It! awards during
the year. Between them they had raised nearly
£450,000 and volunteered almost 40,000 hours -
up almost a fifth on the previous year. In total
Match It paid out almost £290,000 meaning that
a grand total of £735,629.18 went to the causes
closest to employees’ hearts.
...And the fundraising challenge
was equally tough.
...a serious conversation with his
wife, a bit of heart searching, a quick
check of his passport and before he knew it, he was signing up to an adventure in the heart of Central America, all to raise money for the
Prince’s Trust.
As a child, Phil Brown witnessed a young girl drown in the river – as a non-swimmer, he was helpless. Not only did he learn to swim, he went on to train as a life guard and then one day saw an article asking for volunteers to become a First Responder. He started training in 2007 and now coordinates the Stone group, liaising with West Midlands Ambulance Service and carrying out general management activities.
Phil spends over 700 hours a year volunteering as a First Responder. Trained to attend emergency calls received by the ambulance service, he provides care until the ambulance arrives. Staffordshire is acknowledged to have one of the best schemes in the country and Phil is proud that the survival rate for those suffering a cardiac arrest is about 35% in the county, compared to 3-4% elsewhere.
“I get a sense of pride in being able to help people within the community. I work alongside a great bunch of people who turn out week in and week out, in all sorts of weather, to be there ‘just in case’. They will spend hour on hour just sitting waiting in a car ‘just in case’. They do hours with their heads in the books, on training courses and fund- raising so that when the need arises we are there and able to help.
“I didn’t go in for the award for recognition and don’t really want any – when I heard I was short-listed I was embarrassed, nervous and over the moon. But that winner’s cheque will go half way to buying a lovely new set of shiny blue lights on a new vehicle.”
Ten eleven
“I get a sense of pride in
being able to help"
Out of DisasterA traditional harvest ceremony in Tamil Nadu, India, brought to an end the DHL UK Foundation’s involvement in developing education in the region. However, it also heralded the birth of the DHL India Foundation, which takes over the ongoing programme to improve children’s life chances through improved schooling.
Following the devastating Boxing Day Tsunami in 2004, people died in 12 countries. Though no one can be sure, it is estimated there were 230,000 casualties with nearly 1.7 million people displaced.
Indonesia, Sri Lanka, India and Thailand suffered particularly heavy loss of life and destruction. Employees of the then Exel and the company were moved to donate £350,000.
Channelled through the Foundation, the main programme was in India, aimed at improving the quality of education and teaching in a cluster of Pudupattinam schools and Nagapattinam Municipal Girls Secondary school.
Sustainability was key. The project involved both rebuilding the schools in the tsunami affected area and expanding the girls’ school. As time went on money was invested in the development of the teaching staff, and organised learning opportunities for the children.
In the beginning classes were conducted in the open air, but now with classrooms, blackboards and computer equipment lessons are transformed. The children’s environment has changed totally with new toilets and wash rooms available and a tree planting programme to improve shade and ventilation.
The project has reached the end of the sixth year and the DHL India Foundation is taking over responsibility. DHL employs 10,000 people in India and CEOs of the three DHL businesses are in the final stage of registering the Foundation with the India Charities Commission.
TWELVE
The Future
THIRTEEN
Malathy Kumar, project manager: “The entire approach and attitude
has changed beyond what I expected. It’s really made an impact, and
has given an overall development for child and teacher.”
the pupils enjoying Their craft class
pupils hard at work in Class
Looking to the future, the Foundation will continue to harness the professional skills of DHL employees to transform the lives of young people through learning. In the coming year we will aim to increase expenditure and by doing so develop wider opportunities to engage employees.
Matched funding continues to encourage employees to pursue their passion for all manner of causes and is the programme which touches most individuals. Open to all, the Foundation wants to encourage further participation. Though volunteering applications have risen significantly this year, there is still a long way to go. Many people who do not wish to fundraise, can effectively give a cash donation while also using their time and energy to directly help others. We want to understand better what charities and groups use the money for, so that we can share their stories and encourage further applications. Finally, we will continue the bias towards children and young people in line with our overall charitable objective.
The Get Into programme, run in a three way partnership with the DHL businesses and the Prince’s Trust, has been a huge success. Giving young people a second chance in the world of work, when everyone else has given up and consigned them to the scrap heap, will be even more relevant in these difficult economic times. We will continue our long term investment in young people and explore new programmes beyond Get into, such as Adopt a Team, to help all parts of the DHL business contribute effectively.
Our partnership with the Outward Bound Trust is transformational for the young people on the course and the mentors who act as a trusted adult alongside on their adventure. We will try to understand better the impact it has on the young people who take part, as the current programme continues.
Our Trucks and Child Safety programme was shortlisted for a Fleet Safety Forum Award against stiff competition. Each demonstrator agrees on one thing, that if just one injury is prevented or one life saved, every minute spent on the programme is worth it. However, we did experience a significant drop in the number of children receiving a demonstration in the past year. We must understand the reasons for this and to reverse the trend, to continue keeping children safe.
Forteen
The future cont.... Financial Information
16,932
120,492
979,492
116,230
311,625
1,544,811
Cost of generating voluntary income
Investment management costs
Grants and donations payable
Governance costs
Other charitable activities
Total resources expended
2010/11£
606,530
190
321,544
284,796
919,641
1,525,984
Voluntary income
General donations
Donations from DHL
Gift in kind from DHL*
Investment income
Total income
2010/11£
Voluntary income
General donations
Donations from DHL
Gift in kind from DHL*
Investment income
Total income
552,139
508
280,619
271,012
873,768
1,425,907
2009/10£
2009/10
Cost of generating voluntary income
Investment management costs
Grants and donations payable
Governance costs
Other charitable activities
Total resources expended
11,772
109,158
973,478
84,004
328,137
1,506,549
£
*The above gift in kind represents the donation of employee services made in the year from DHL to the Foundation’s programmes and activities
Income
Expenditure
End of year position
Net income for year (£18,827)(£80,642)
2010/112009/10
Fund balances
Endowment Fund
Tsunami Fund
Unrestricted Fund
£23,518,324
£49,179
£192,036
2010/112009/10
£25,178,939
£26,338
£50,620
The full financial statements can be found on the Foundation’s website (www.dhlukfoundation.org) and the Charity Commission website (www.charity-commission.gov.uk).
Fifteen
And so, to the future!!!
Our belief is that we can give every DHL employee the opportunity to find the hero inside. By doing so we know
we can transform the lives of disadvantaged children more effectively than if we work in
isolation. The coming few years offer us a fantastic opportunity
to deliver a better future.
Career Academies UK will continue to be funded and we will work to get a greater number of employees throughout the UK engaged in the volunteering opportunities it presents, across a number of schools.
The pilot schemes with both The Children’s Society and Groundwork UK have been interesting, challenging and hugely enjoyable. Despite positive outcomes and impacts for the young people involved, they have not delivered the opportunities for a wider roll out in their current form. We will learn lessons and apply them to other programmes and develop new ways of working together with our charity partners. With the support and expertise of Groundwork in the sustainability arena we are exploring the possibility of setting up a fund to give seed money to groups wanting to transform local communities, which may be the lasting legacy of these two pilot projects.
Our involvement in Life Cycle has brought us into contact with a wide range of employees and we will continue to provide match funding to the project. Helping Hands has also proved valuable to those in financial difficulty and we anticipate there will be greater, rather than less call on its resources.
Given the desire to increase both expenditure and impact, we will recruit an additional team member. This will allow us to strengthen existing relationships with charity partners and to drive programmes forward.
Good communications continue to be a challenge in the fluid and complex organisation that is DHL. However, to ensure we involve at least ten percent of the UK workforce, we must continue to invest in this area, exploring both the traditional channels and those offered by new media.
THE VITAL INFORMATIONTrustees John Allan CBE (Chair) Sharon Davies Peter Grant Susanne Meier Tim Slater Bob Stringer Richard Turner OBE
Company secretary Exel Secretarial Services Limited
Registered office Ocean House The Ring Bracknell RG12 1AN
Company registration number 2223373 (England and Wales)
Charity registration number 327880
Auditors Buzzacott LLP 130 Wood Street London EC2V 6DL
Bankers National Westminster Bank plc 81 High Street Bedford MK40 1YN
Investment managers Sarasin & Partners LLP Juxon House 100 St Paul’s Churchyard London EC4M 8BU
Solicitors Farrer and Co 66 Lincoln’s Inn Fields London WC2A 3LH
www.dhlukfondation.org Helpline: 01285 841 914
Outward BoundPage four
Green EntrepREneursPage Three
VolunteeringPage Ten
And Much
more inside! De
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Out of disasterPage Twelve