Remember the difference Remember the difference

between a boss and a leader, between a boss and a leader,

a boss says “Go” a leader a boss says “Go” a leader

says ‘Let’s Go”says ‘Let’s Go” E.M.KellyE.M.Kelly

Lead to Succeed

Presented by:Peg Tobin, RN/CEO

Tobin & Associates, Inc.

Contact Information

Peg TobinTobin & Associates, Inc.

8233 Howe Industrial ParkwayCanal Winchester, Ohio 43147

pegtobin@tobinsearch.comwww.tobinsearch.com

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Session Objectives

1. List 6 basic foundation properties needed to receive buy-in from staff

2. Describe 5 pitfalls of leadership that reduces employee buy-in

3. Identify 8 action steps to take to attain buy-in from staff

Foundation

6 Pillars

Attract Ability

Caring and trustworthy

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Open and clear Communication

Passion for who they are and the services they provide

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Respect and recognition for the uniqueness of each associate

Vision that paints the road we are to travel beyond the present

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Strive not to be a success, but rather to be of value.

Albert Einstein

The ‘pits’ into which we fall

Pit #1 Being too ‘nice’, trying to please everybody

• You want associates to know you care but you must be real and not lose focus of what the outcome needs to be.

• If associates are not living up to their expectations you must hold them accountable.

• Encouragement is good but you do not want to be known as a figure head with no spine.

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Pit #2 Not letting go and “delegating”…

There are usually three motives to not delegating:•You have issues with trust •You like having all the control and having everyone come to you •You are afraid if everyone can function without you there will be no need for you

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Pit #3 Over doing meetings and paperwork…

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Pit #4 Non accessible … poor follow through…

Closed doors prevent opportunities to ‘catch someone doing something right’ andthey create ‘silos’!

Accountability and Communication flows both ways!

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Pit #5 Getting comfortable…and full of self!

‘which one of you would agree to use a parachute from a parachute company that boast 98% quality guarantee?’

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• A successful leader knows when they start to think ‘things will always remain the same’ they are headed down a disastrous road.

• A successful leader is never content with status quo they are always looking for ways to improve things for the whole.

• They thrive on challenges and in meeting those challenges.

“You are never too old to set another goal or to dream a new dream.” -- C. S. Lewis

biggest pit of all… Pride!Pride cometh before a fall!•Never forget where you came from… you did not get where you are alone.•It takes all parts of the body to make the body function well.•Everyone is but a day away from possibly losing everything.•Speak well of the company you work for…

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Leadership has many faces….

Mothering

Charmer

My Way or the Highway

Here and now… no looking back…no looking forward

Chaos

Visionary-- coach

The ‘trick’ is learning which face to wear with which employee and when

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However..

Never, never is there a time to be:

Swooper-pooper

More examples

Two Faces have I….

Which technique?

• Which technique do you use to direct a task oriented employee?

• Which technique do you use to approach charismatic individual?

• Which technique do you use to approach a process oriented individual?

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Driving it home

Maslow Theory

Maintaining The Good, the Bad and the Ugly

An ounce of prevention is worth a pound of cure

1.Be true to what you say you believe. 2.Act in a consistent manor that lines up with what you say.3.Do what you say you will do.4.Be accountable.

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5. Show you appreciate your associate’s contributions and individuality.

6. Get out and roll up your sleeves once in a while and do it cheerfully, create an atmosphere of mutual respect.

7. Listen to the true intentions of your associates.

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8. Give 5 truthful and non- generic compliments every day

9. Give credit where credit is deserved - reward

10. Mentor, trust, let go and help your associates be all they can be….11. Keep learning, keep growing and be a positive, professional role model.12. Never forget to say Thank You!

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Thank You for being

Caring Professionals.