attitudes,value & job satisfaction-prince dudhatra-9724949948

8/7/2019 Attitudes,Value & Job Satisfaction-Prince Dudhatra-9724949948

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ORGANIZATIONAL BEHAVIOR


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AFTER STUDYING CHAPTER THREE AND LISTENING

TO MY LECTUER, YOU SHOULD BE ABLE TO:

1. Contrast terminal and instrumental values.

2. List the dominant values in todays workforce.

3. Identify the five value dimensions of national

culture.

4. Contrast the three components of an attitude.

5. Summarize the relationship between attitudes

and behavior.

6. Identify the role consistency plays in attitudes.LE

A

R

N

ING

O

B

JEC

TIV

ES

prince dudhaatra-9724949948


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AFTER STUDYING THIS CHAPTER,

YOU SHOULD BE ABLE TO:

7. State the relationship between job satisfactionand behavior.

8. Identify four employee responses to

dissatisfaction.

L

EA

R

N

I N

G

O

BJE

C

TIV

ES

(cont d

)



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Values



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Types of Values - Rokeach Value Survey



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Values in

the

Rokeach

Survey

(contd)

E X H I B I T 3-1b



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Mean Value Rankings of

Executives, Union Members,

and Activists

E X H I B I T 3-2



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Dominant Work Values in Todays Workforce

E X H I B I T 3-3



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Values, Loyalty, and Ethical Behavior

Ethical Climate inEthical Climate in

the Organizationthe Organization

Ethical Climate inEthical Climate in

the Organizationthe Organization

Ethical Values andEthical Values and

Behaviors ofBehaviors of

LeadersLeaders



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Hofstedes Framework for Assessing Cultures



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Hofstedes Framework (contd)



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The GLOBE

Framework

for

Assessing

Cultures

Assertiveness

Future Orientation

Gender differentiation

Uncertainty avoidance

Power distance

Individual/collectivism

In-group collectivism

Power orientation

Humane orientation

Assertiveness

Future Orientation

Gender differentiation

Uncertainty avoidance

Power distance

Individual/collectivism

In-group collectivism

Power orientation

Humane orientation

E X H I B I T 3-4



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Attitudes



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Types of Attitudes



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The Theory of Cognitive Dissonance

Desire to reduce dissonance

Importance of elements creating dissonance

Degree of individual influence over elements

Rewards involved in dissonance



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Measuring the A-B Relationship

Recent research indicates that the attitudes (A)

significantly predict behaviors (B) when moderating

variables are taken into account.

Moderating Variables Importance of the attitude

Specificity of the attitude

Accessibility of the attitude

Social pressures on the individual

Direct experience with the attitude



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Self-Perception Theory



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An Application: Attitude Surveys



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Sample Attitude Survey

E X H I B I T 3-5



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Job Satisfaction

Measuring Job Satisfaction

Single global rating

Summation score

How Satisfied Are People in Their Jobs?

Job satisfaction declined to 50.7% in 2000 Decline attributed to:

Pressures to increase productivity

Less control over work



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The Effect of Job Satisfaction on Employee

Performance

Satisfaction and Productivity

Satisfied workers arent necessarily moreproductive.

Worker productivity is higher in organizations with

more satisfied workers.

Satisfaction and Absenteeism

Satisfied employees have fewer avoidable absences.

Satisfaction and Turnover

Satisfied employees are less likely to quit. Organizations take actions to cultivate high

performers and to weed out lower performers.



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Responses to Job Dissatisfaction

E X H I B I T 3-6



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How Employees Can Express Dissatisfaction



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Job Satisfaction and OCB

Satisfaction and Organizational Citizenship Behavior

(OCB)

Satisfied employees who feel fairly treated byand are trusting of the organization are morewilling to engage in behaviors that go beyond

the normal expectations of their job.


attitudes,value & job satisfaction-prince dudhatra-9724949948

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