assessing for excellence teaser

7/28/2019 Assessing for Excellence Teaser

1/5

Assessing For Excellence - EFQM 2010

AssEssing For ExcEllEncE

A pata ude f uefuy devep,

eeut ad evew a Aemet tatey

f yu aat


2/5

B Assessing For Excellence - EFQM 2010

EFQM 2010No part o this publication may be reproduced, stored in a retrieval system or transmitted in any orm or by any means (be this electronically, mechanically, through photocopyor recording, or otherwise) without either the prior written permission o, or a license permitting restricted copying and use or a third party, rom the publisher.

EFQM sHArEs WHAT WorKsEFQM is a not or proft membership oundation. For the past twenty years we have shared what works betweenour member organisations as a way to help them implement their strategies. EFQM brings together organisationsstriving or Sustainable Excellence.

Through our network o members comprising private and public organisations o every size and sector, many activearound the world, EFQM applies its know-how and extracts outstanding approaches by engaging with executivesand ront-line managers.

EFQM is the custodian o the EFQM Excellence Model, a non-prescriptive ramework that can be used to gain anholistic view o any organisation regardless o size, sector or maturity. Over the past 20 years, the EFQM ExcellenceModel has been a blueprint or EFQM members and organisations across and beyond Europe to develop a cultureo excellence, access good practices, drive innovation and improve their results. Those organisations have becomemore attentive to the needs o their stakeholders. They have learned how to learn, innovate and improve their

overall perormance. Their leaders have increased their abilities to take inormed decisions and to understand thedrivers o their strategy. Many o those organisations have acted as role models or other organisations, winningmanagement practices have been re-used and adapted through EFQM sharing what works. This has led to asignifcant reduction o waste, increased economic efciencies and improved societal relations.

EFQM is now actively helping to prepare a new generation o business leaders by oering training and develop-ment opportunities built on practice-based learning and exchange between organisations. Our exchanges areunderpinned by shared tools or assessment, calibrated during two decades o use within organisations and as thebasis or discerning the EFQM Excellence Award, Europes most prestigious award or organisations.

Look or the stamp to ensure you are using the present version o the EFQM Excellence Model.


3/5

1Assess F Eeee - EFQM 2010

ContentsExEcutivE SummAry 3

thE EFQm ExcEllEncE modEl 4

thE FundAmEntAl concEptS oF ExcEllEncE 5

introduction 6

purpoSE 6

AudiEncE 6

1. SElF-ASSESSmEnt And thE StrAtEgic Fit 71.1. The world we live in today 71.2. The position o Sel-Assessment in the strategy development process 71.3. Using the EFQM Excellence Model to look orward 8

2. thE EFQm dEFinition oF orgAniSAtionAl (pErFormAncE) ASSESSmEnt 8

3. WhAt ArE thE bEnEFitS oF SElF-ASSESSmEnt? 8

4. hoW doES SElF-ASSESSmEnt Fit With othEr mAnAgEmEnt procESSES AndinitiAtivES in my orgAniSAtion? 9

5. Which SElF-ASSESSmEnt tEchniQuE iS thE right onE For my orgAniSAtion? 105.1. Desired Outcomes 105.2. Current Culture 105.3. Making the selection 105.4. Sel-Assessment Variations: 115.5. Final comments on the best technique or your organisation 12

6. hoW do i conduct A SElF-ASSESSmEnt? 126.1. The generic 8-step process 12

6.2. Step 1 Gain & retain management commitment 126.3. Step 2 Develop and deploy the communications strategy 136.4. Step 3 Plan or Sel-Assessment 146.5. Step 4 Select and train people directly involved in the process 156.6. Step 5 Conduct Sel-Assessment 176.7. Step 6 Consider Outcomes & Prioritise 196.8. Step 7 Establish and Implement an Action Plan 226.9. Step 8 Monitor Action Plan Progress and Review the Sel-Assessment process 22


4/5

2 Assess F Eeee - EFQM 2010

concluding commEntS 24

introduction to AppEndicES 1-13 25

Appendix 1: Questionnaires as a technique or Sel-Assessment 26Appendix 2: Workshops as a technique or Sel-Assessment 29Appendix 3: Business Excellence Matrix (B.E.M.) as a technique or Sel-Assessment 31Appendix 4: Award Simulation as a technique or Sel-Assessment 31Appendix 5: EFQMs Levels o Excellence Recognition Scheme 32

Appendix 6: RADAR Scoring Matrix Results 34Appendix 7: RADAR Scoring Matrix Enablers 35Appendix 8: Scoring Summary Sheet 36Appendix 9: What does good look like? Scoring Profles rom EEA 37

EFQm gloSSAry oF tErmS 40

FurthEr rEAdingS 42

our oFFEringS 42

AcknoWlEdgEmEntS 43


5/5

3Assess F Eeee - EFQM 2010

ExEcutivE Summaryte aeee eeee s a asa e; eaes a asas ae aeees wa es, w es , e ess es a efee a ese ess w e ssae ee. Ae eeee s a e a e es es; ssa as w easa e, a ea a,a esses a eqe ee e, sa a se ees, s eeae.

p eee aeee es faaess s eessa sfe. Eeeasas esa a a esa e es as aaeae, e ess s as e aa aeea e saees a w eee as e faa eae.tese ea as e ease eeee se sasa a a; ee aa aa; a e se ees ewe .

t eae fee a se ess a essae, a asa a sea eee aas a es ae s ase, ssea, as eewe a e. te aeees e a s . cae fee sas ase a asas a, w s awee s Ses a Aeas iee,aa ea s a e aee saees a a e asa ee se saees eae eae.

us a ess EFQm as Se-Assesseasas ae e ss e aeese e e ea fess a a ee e. ts e, w es aaeeea e eeeess a efe easas aaes ass a s aes,es a we e ea eaee.

assessing for excellence teaser

Documents