assertive skills

Module-2 The Hidden Data of Communication

In this program, we shall be considering the following things:1.The importance of feelings in communication2.How to deal with feelings3.The importance of developing assertive skills4.The development of self-confidence

“ Researchers have found that Emotional intelligence is the best predictor of success in life. In the corporate world, IQ gets you hired but it is the EQ that gets you promoted.”

“deficient emotional skills may be the reason why more than half of all marriages end in divorce”

2N.Sudheer Kumar for Anurag Engineering College

Dealing with feelings1.Awareness and labeling2.Taking action3.Reporting your feelings4.Feel it now, deal with it

later3

N.Sudheer Kumar for Anurag Engineering College

What if we do not deal with our feelings?1. The feelings built up inside us, cause stress,

which would lead further to psychosomatic diseases

2. Worse still, these stresses could turn into resentment, and build up to such levels that they come bursting out when we least expect it.

3. We may unknowingly express the ignored feelings in the form of sarcastic statements , negative body language or even indirect statements


AssertivenessIt is the ability to clearly communicate

one’s opinions, needs , wants, interests, feelings, etc. to another in a non-defensive and non-threatening way.


What will Assertiveness do to youDevelop your communication skills.Allow you to feel confidentIncrease your Self-Esteem.Help you to gain the respect of othersImprove your decision making ability.


How to develop Assertive Skills1. Being responsible for your behaviour.2. Avoid being influenced3. Be honest regarding compliments4. Learn to say “No’5. Use “I” and “We” statements instead of

“You’6. Use appropriate body language7. Choose assertive words carefully8. Avoid exaggerations9. Ask for feedback


Self-Confidence.Self-confidence primarily refers to us having

a positive and realistic perception of ourselves and our abilities.

A lack of self-confidence, on the other hand, is characterized by: self- doubt, passivity, submissiveness, over-conformity, isolation, sensitivity to criticism, distrust, depression, and feelings of inferiority and being unloved


factors that affect the development of self -confidence

Experience: We often develop feelings of inferiority and hopelessness through various negative life experiences at home, school, on the job, etc.

Loss of a family member or close friend

Dwelling unnecessarily on negative events such as failures and disappointment, instead of using the event as a learning experience

Judging or criticizing yourself and your abilities too harshly


Evaluating the outcome of situations as much worse than they really are

Experiencing too much pressure from your parents and/or peers

Setting unrealistic goals. Fear of failure


Strategies for developing Self-confidence1. Set goals that are realistic and will meet your

expectations 2. Think positively about yourself. 3. Reward/praise yourself when you have done

well. 4. Whenever something upsetting or disappointing

occurs, be aware of your thoughts. Think logically about the situation instead of reacting merely on the basis of your emotions

5. Dwell on your strengths not on your weaknesses.

6. Realize that there are certain things that you are more adept and competent in than others, and that it is impossible to expect perfection in every aspect of your life 11

N.Sudheer Kumar for Anurag Engineering College

Cont..7. Do not attribute your achievement s and

accomplishments only to luck. Instead, give yourself credit for your own personal achievements.

8. Learn to be assertive 9. Make a list of what you feel are the major

problems in your life. Then list ways to improve or change them


assertive skills

Technology