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Faculty Orientation Programme

ANURAG Engineering College

Ananthagiri (V) Kodad (M) Nalgonda (DT)

SOFT SKILLS With the help of

Infosys Campus Connect Training Modules

Facilitator:N.Sudheer Kumar M.A., M.Phil

What industries or employers want from their employees?

Technical Skills and Soft Skills. Soft Skills are essential for an employee

to work smart, it includes: articulation, competence in reading, writing, effective listening and oral communication skills; adaptability to cross cultural environment through creative thinking and problem solving; problem solving with assertiveness and imitative; interpersonal skills; the ability to work in teams

2N.Sudheer Kumar for Anurag Engineering College

The five modules of training1.Adapting to Corporate life2.The art of Communication3.The Hidden Data of Communication

4.In the world of teams5.Discussions, decisions and presentations


The Art of Communication

What do we mean by communicationWhat is the role of Body Language in

CommunicationHow should we Listen to people-

importance of active ListeningHow to convey our perceptions about

actions / behaviour-feed back


Body Language


Body never lies and never keeps quiet

Tone of voiceEye movementPostureHand gesturesFacial expressionsPersonal Space and more


Head

When you want to feel confident and self-assured, keep your head level both horizontally and vertically

You can also use this straight head position when you want to be authoritative .

Conversely, when you want to be friendly in listening, tilt your head just a little to one side or the other. you can shift the tilt from left to right at different points in the conversation


The Eyes are the windows and mirrors of the soul

Staring and gazing at others can create pressure and tension in the room

Maintained eye contact can show if a person is trustworthy, sincere and caring

Shifty eyes and too much blinking can suggest deception

People with eye moments that are relaxed and comfortable , yet attentive are seen as more sincere and honest


Posture-an erect posture shows that you are confident and alert and ready to do anything. A drooping posture shows that you have admitted

the defeat. Palms- Palms slightly up and outward seen as

open and friendly. Palm down generally seen as dominant, emphasizing and possibly aggressive.

Legs- avoid “figure four”. Space- Studies have shown that individuals that

do not respect others space are less popular and often rejected by others.


Non-Verbal behaviour interpretation

Brisk, erect walk-confidence Standing with hands on hips-readiness,

aggression Sitting legs apart-open relaxed Arms crossed on chest-defensiveness Walking with hands in pocket, shoulders

hunched-Dejection Rubbing hands-Anticipation Tapping or drumming fingers-impatience Patting or fondling hair-lack of self confidence,

insecurity Biting nails-Insecurity, nervousness Pulling or tugging ear- indecision


Active Listening

“Active listening is listening carefully, with the added effort of trying to understand the speaker’s thoughts and feelings and then showing him to that you understand him”

“We were given two ears but only one mouth. This is because God knew that listening was twice as hard as talking.” 11N.Sudheer Kumar for Anurag Engineering College

What Interferes with Listening?

Sheer laziness and/or just not caring Noise and/or physical discomfort Letting a remark of the speaker (with which

we disagree) develop a prejudice which clouds or puts a stop to any further listening

Boredom - remember, we hear four times faster than we speak

Allowing personal characteristics of the speaker or his poor delivery to prevent understanding


Skills for active listening

Suspending judgmenta. You do not agree or disagree with the speakerb. You don’t ask him any questionsc. You do not give adviced. You do not start solving problemse. You do not speak let the other person speak

Attending Skillsa. By maintaining eye contactb. By head nodsc. By making suitable soundsd. By making verbal responses

cont…13N.Sudheer Kumar for Anurag Engineering College

Clarificationa. Checking the meanings of the words you do not understandb. Checking with the speaker whether you have followed the

subject correctly Summarization

a. After the speaker finishes speaking, you repeat back to him, in a very short manner, the main points of what he has said to you.

Paraphrasing a. Even if you have paraphrased the other person wrongly,

he will have the opportunity to correct you, and the misunderstandings will be removed

b. If someone asks you a difficult or unclear question, paraphrasing will give you time to think and answer.


Feedback

“ a person, a group or an organization may do something or behave in a particular manner. This action or behaviour may either have good effects or bad effects. Information to the concerned person regarding the good or bad effects is called Feedback”


Three characteristics of Feedback

1. Feedback to any person is always given by any other person-self assessment is not feedback

2. Persons or organizations may act or behave in a particular way with the best of intentions but the effects may be really bad

3. No two persons see anything from the same angle


FOUR STEPS FOR GIVING FEEDBACK

1. Behaviour description- In this step we tell the other person exactly what he said or did

2. Feelings-In this step we tell the other person what we felt because of his action or behaviour

3. Impact-In this step, we tell the other person what was, or would be, the effect of his action or behaviour

4. Request-In this step we request the other person for a change in his action or behaviour which would correct the situation


Receiving feedback

“Receiving feedback is slightly more difficult”

Accept the feedback gracefully Paraphrase the feedback While paraphrasing do not appear defensive or

aggressive Ask the other person for the specific and exact

description of your action or behaviour which he wants you to change.

Thank the other person for his feedback


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