appreciative inquiry

arvind -the learning circle*Appreciative Inquiry

A Strengths-based Approach to Building on the Best, While Acknowledging Opportunities for Improvement

GOOD to GREAT

arvind -the learning circle

arvind -the learning circle*Appreciative Inquiry

Locating the Energy for Change:


The Birth of Appreciative InquiryDavid Cooperrider & Suresh Srivastva in 1987With colleagues from Case Western University & Taos Institute

What Is Appreciative Inquiry Used For?Consult with peopleLearn from past experienceInvolve whole organisation in changeBuild a vision for the future everyone can share and help put into practice

arvind -the learning circle* A capacity-building approach that selectively seeks to locate, highlight and illuminate the life-giving forces within the organization, group or community.


arvind -the learning circle*Seeking out the best of what is to help ignite the collective imagination of what might be, and energy to create what will be


arvind -the learning circle*Meaning of AIAppreciation~the act of recognizing the best in people & organizationsaffirming past and present strengths , success and potentialsperceiving things that give life( health, vitality, excellence) to living systemsincrease in value.~ synonymous to valuing, prizing, esteeming


arvind -the learning circle* Inquiry~the act of exploration and discoveryto ask questionsto be curiousto be open to see new potentials and possibilities~ discovery , search , exploration


arvind -the learning circle*Appreciative Inquiry Assumes

Stakeholders in any system already have within them the wisdom and creativity to confront even the most difficult challenges.

--The Systems Thinker, 2002


arvind -the learning circle*Beyond problem solving to appreciative inquiryProblem solvingfelt need - identification of problemanalysis of possible causesanalysis of possible solutionsaction planningBasic assumptionorganization is a problem to be solvedAppreciative inquiryvaluing the best of what is appreciatingenvisioningwhat might beDialoguing what should beInnovating what will beBasic assumptionorganization is a solution - an opportunity to be embraced


arvind -the learning circle*Appreciative Inquiry in Organizations

5.DELIVER/DESTINYImplement

1.DEFINEAffirmative Topic-What we want more of-

2.DISCOVERGather/AnalyzeData-Whats Best-

3.DREAMSet a HighPurpose

4.DESIGNMake a Plan

5-D Cycle


arvind -the learning circle*The 5-D Cycle:DEFINE the purpose and area of inquiry and learning; what do we want more of here? engagement!!!!!

DISCOVER what gives life to Glenmark quality team; explore what is happening when the leaders are at its best;..best practices in our culture ?????

DREAM what might be; what the world is calling the organization to be;think big ! Think different!


DESIGN ways to create the ideal (the dream) as articulated by us;..strategize make action plans

arvind -the learning circle*


DiscoverWhat gives life?(The best of what is)AppreciatingDreamWhat might be?(What is the world calling for)Envisioning Results

DesignWhat should be - the ideal?Co-constructing

DeliverHow to empower, learn,and adjust/improvise?Sustaining

AffirmativeTopic ChoiceThe 4-D Cycle

The Positive CoreEnergyEnthusiasmCommitmentAction

arvind -the learning circle*What is Appreciative Inquiry?A practical philosophy and a highly flexible and effective process.

Collaborative, inclusive discovery of what gives a system life when it is most effective, capable, and aligned;

Weaving of that new knowledge into the fabric of the organizations formal and informal infrastructure.



Who in this room has a challenge theyd like to approach in a new, more positive way?

If so, this sessions for you!


arvind -the learning circle*What is Appreciative Inquiry? ...Not another organizational development (OD) intervention

A new approach to existing OD interventions such as strategic planning, business process redesign, teambuilding, organization restructuring, individual and project evaluation, coaching, diversity work, and so on


arvind -the learning circle*The 5-D Cycle:DEFINE the purpose and area of inquiry and learning; what do we want more of here?

DISCOVER what gives life to an organization; explore what is happening when the organization is at its best;

DREAM what might be; what the world is calling the organization to be;

DESIGN ways to create the ideal (the dream) as articulated by the whole organization;

DELIVER / DESTINY through on-going and iterative processes; not a static plan, but a dynamic process.


arvind -the learning circle*PurposeTransform challenges into powerful strategic questions to quickly discover the strengths,best practices, and passions for improvement and innovation that already exist in your organization.


arvind -the learning circle*Transforming to Appreciative QuestionsBritish Airways Challenge Affirmative Topic

Baggage Problems Service Recovery Service Recovery Exceptional Arrival Experience


arvind -the learning circle*Transforming to Appreciative QuestionsBritish Airways Challenge Affirmative Topic

Baggage Problems Service Recovery Service Recovery Exceptional Arrival Experience

Appreciative Questions:Describe your most memorable arrival experience, as a customer or, as airline personnel. What made it memorable for you? How did you feel?If you had a magic wand, how would you use it to enhance our overall arrivals experience for our customers?



Session Overview

Intro to Appreciative Inquiry (AI)Experience an appreciative interviewMore about AIAnatomy and physiology of appreciative questionsExamplesQ&A


arvind -the learning circle*Classic Appreciative Interview


arvind -the learning circle*1. Think about a time when you were really engaged in and excited about your work. Tell me your story about that time.a. What was happening? b. What were you feeling? c. What made it a great moment? d. What were others doing that contributed to this being a great moment for you?e. What did you do to contribute to creating this moment?2. If you had three wishes for your organization, what would they be?


arvind -the learning circle*Characteristics of Great AI QuestionsStated in affirmative.

Assume the glass is half full.

An invitation to tell stories.

Value what is. Help person locate past or present experiences worth valuing.

Evoke essential values, aspirations and inspirations.


arvind -the learning circle*Define the Affirmative TopicTransforming deficit issues or challenges into appreciative questions starts with defining the affirmative topic:

Transform the deficit issue or challenge to

An affirmative topic

Write appreciative questions


arvind -the learning circle*Examples of Affirmative TopicsVibrant successful companiesOptimal marginsMagnetic connections with customersTransformational dialogue (improbable pairs)Business as an agent of world benefitExceptional learning experiencesRevolutionary customer response


arvind -the learning circle*Transforming to an Appreciative Question

University Primary Schools Partnership Challenge Affirmative Topic Too Few Collaborative Projects Exceptional Collaborations Exceptional Collaborations Impacting the Lives of ChildrenAppreciative QuestionThink of a time when you knew deeply in your heart and soul that your work was making a real difference in the lives of children. Please tell me a story about that time


arvind -the learning circle*Challenge Transformation Worksheet

Current Challenge, Feedback, What Do We Want More Of Around Here?Affirmative TopicAppreciative Question


arvind -the learning circle*Its not about changing the people . Its about helping and empowering people to change their world


arvind -the learning circle*In every society , organization something workswhat we focus becomes realityasking question gives direction and influences the grouppeople develop confidence when they carry past positive experiences.


arvind -the learning circle*In summary the Ds are


arvind -the learning circle*DISCOVER

Discovering periods of excellence and achievement.

Through interviews and storytelling, participants remember significant past achievements and periods of excellence. When was their organization or community functioning at its best?

What happened to make those periods of excellence possible?

By telling stories, people identify and analyze the unique factorssuch as leadership, relationships, technologies, core processes, structures, values, learning processes, external relations, or planning methodsthat contributed to peak experiences.


arvind -the learning circle* DREAMDreaming an ideal organization or community.

In this step people use past achievements to envisage a desired future.

This aspect of appreciative inquiry is different from other vision-creating or planning methodologies because the images of the communitys future that emerge are grounded in history, and as such represent compelling possibilities.

In this sense appreciative inquiry is both practical, in that it is based on the positive present, and generative, in that it seeks to expand the potential of the organization or community.


arvind -the learning circle*Designing new structures and processes. This stage is intended to beprovocativeto develop, through consensus, concrete short- and longterm goals that will achieve the dream. Provocative propositions usually take the form of statements such as, This company will champion innovation by creating new teams that integrate marketing and product development more effectively. Or, This village will protect what remains of the local forestand will plant one thousand trees over the next two seasons to ensure the forests survival for future generations. Provocative propositions should stretch an organization or community, but they should also be achievable because they are based on past periods of excellence.

DESIGN


arvind -the learning circle*Delivering the dream. In this stage, people act on their provocativepropositions, establishing roles and responsibilities, developing strategies, forging institutional linkages and mobilizing resources to achieve their dream. New project plans will be developed and initiated, new relationships will be established and the group will proceed with visionand a renewed sense of purpose. As a result of the appreciative process,people will have a better understanding of the relevance of new initiativesto the long-term vision of the organization or community.

DELIVER


arvind -the learning circle*AI can be used for Project planningProject monitoringProject evaluationsRetreats Team building


the learning circleVISCIOUS CYCLE CHALLENGECAPABILITY SELF TALKEFFORTS conditioningRESULT

the learning circle

the learning circle

the learning circle

the learning circleFINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF MANY YEARS AND OF MANY PEOPLE


the learning circle

I CAN READ IT! CAN YOU

fi yuo cna raed tihs, yuo hvae a sgtrane mnid too. Cna yuo raed tihs? Olny 55 plepoe can. i cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it dseno't mtaetr in waht oerdr the ltteres in a wrod are, the olny iproamtnt tihng is taht the frsit and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it whotuit a pboerlm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Azanmig huh? yaeh and I awlyas tghuhot slpeling was ipmorantt!


the learning circleHow many squares do you see

the learning circle

the learning circleVICTORIOUS CYCLE GOALI CAN 2 VOICESNEW SKILLSSelf esteemAttitudesuccess

the learning circle

arvind -the learning circle*1. Think about a time when you were really engaged in and excited about your work. Tell me your story about that time.a. What was happening? b. What were you feeling? c. What made it a great moment? d. What were others doing that contributed to this being a great moment for you?e. What did you do to contribute to creating this moment?2. If you had three wishes for your organization, what would they be?


arvind -the learning circle*Interview your partner

Could you tell me more about that?What made that situation really special - that it stands out from all others? How did you feel?What other senses does it evoke?How did that affect you?Has it changed you ?If so how?Suspend your own assumptions or judgments.Take good notes and listen for great quotes / stories.Be like a child with a sense of wonder.Some people need time to respond allow for silence.Observe their body language , tone , facial expressions


What isAppreciativeInquiry?

*********************************************It is the discovery for the best in people, their organizations, and the relevant world around them. It is an art and practice of asking the unconditional positive questions that strengthen a systems capacity to apprehend, anticipate and heighten positive potential. Instead of negation, criticism and spiralling diagnosis, there is discovery, dream, design and destiny. It works from accounts of the positive change core. AI links the energy of the positive core directly to any change agenda and changes never thought possible are suddenly and democratically mobilized.(David Cooperrider)

appreciative inquiry

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