Tｷﾉﾉ┞げゲ TヴW;デゲ

Tastiest Treats Around

1 Cherry Tree Lane

Blueberry Town

Chocolateshire

FRU 1TY

Cranhams Court

Cranhams Lane

Cirencester

GLOS.

GL7 1TZ

11

TH December 2009

Dear Lauren Stabler,

R.E: Letter of Application

1 Cherry Tree Lane

Blueberry Town

Chocolateshire

FRU 1TY

www.tillystreats.com 01285 633 456 Fax: 01285 633 457

Thank you very much for coming to your interview at けTｷﾉﾉ┞げゲ TヴW;デゲげ. We are very pleased

to offer you デｴW ﾃﾗH デｷデﾉW ﾗa けM;ﾐ;ｪWヴゲ Aゲゲｷゲデ;ﾐデげく WW ;ヴW ┗Wヴ┞ ﾏ┌Iｴ ﾉﾗﾗﾆｷﾐｪ aﾗヴ┘;ヴS デﾗ ┞ﾗ┌ Iﾗﾏｷﾐｪ on board with our company.

To reinforce what we spoke about in the interview, your job title consists of doing any of the jobs I

would usually be doing if I was unavailable, you will need to be present at all interviews and be my

right hand lady at all times.

You will start on the 1st

January 2010; your day will run from 9.00 to 5.00, to Monday to Friday.

Any questions you need to ask, ヮﾉW;ゲW Sﾗﾐげデ ｴWゲｷデ;デW デﾗ Iﾗﾐデ;Iデ me.

Yours Sincerely,

JくEくL;ﾐSﾗヴ ふM;ﾐ;ｪWヴ ﾗa Tｷﾉﾉ┞げゲ TヴW;デゲぶ

Tilly’s Treats Tastiest Treats Around

Please fill in this section to able us to contact you if you win the £100!

About YOU

Important

section, please

fill in!

Tilly’s Treats Tastiest Treats Around

Around

1) What do you think of our new range of ‘Flower Cupcakes’?

Please

About the Cakes

Tilly’s Treats Tastiest Treats Around

Around

Win £100

voucher!

Your opinions matter to us! We would love for you to share your judgment with us here at ‘Tilly’s

Treats’. You could have the chance to win £100 cash just for filling in this questionnaire. We need to

know what you think so we can improve if need be!

Please complete this questionnaire and post it into the gold box provided at the desk.

Thank you for your time!

1) How many times have you visited ‘Tilly’s Treats’?

Please circle the appropriate term

This is my first

time

Once a week One a month More than once a

week

Less that one a

month

None of the

given

Please write any comments here…

2) How would you rate our customer service?

Please circle the appropriate number, (1=Poor customer service 5=Superior customer service)

1 2 3 4 5

Please write any comments or suggestions here…

3) What do you think the atmosphere is like at ‘Tilly’s Treats’?

(Please circle any of the below you agree with)

Un-Friendly Welcoming Charming Tense None of the

mentioned

Please write any comments or suggestions here…

4) Would you recommend our company to a friend?

Please circle the appropriate

Yes No Maybe Not sure None of the

mentioned

Please write any comments or suggestions here…

About the company

Tilly

’s Tre

ats

Ta

s�

est T

re

ats

Aro

un

d

Sta

ff N

ew

sle�

er 1

st Jan

ua

ry 2

01

0

1 C

he

rry T

ree

Lan

e

Be

rry To

wn

Glo

uce

stersh

ire

FR

U 1

TY

ww

w.�

llystre

ats.co

m 0

12

85

63

3 4

56

Fa

x: 0

12

85

63

3 4

57

Last Y

ea

r Till y

’s Tre

ats h

as

rece

i ve

d th

e a

wa

rd o

f ‘Ca

ke

of th

e Y

ea

r’

for o

ur w

ed

din

g cu

pca

ke

, from

the

‘Ca

ke

Asso

cia�

on

UK

’. We

we

re e

xtre

me

ly p

lea

se

with

this a

wa

rd a

nd

are

will b

e w

ork

i ng

ve

ry h

ard

to a

ccom

plish

this a

ga

in in

20

10

.

Th

is ye

ar w

e w

ill be

ad

din

g a

no

the

r cak

e to

th

e o

ne

s we

alre

ad

y m

ak

e. Its ca

lled

the

‘S

up

er F

low

er C

up

cak

e’. W

e h

op

e it w

ill sell a

s w

ell a

s ou

r oth

er ca

ke

s.

We

alre

ad

y h

av

e th

ree

sho

ps in

the

sou

th

we

st an

d w

e a

re so

ha

pp

y to

an

no

un

ce th

at

we

will b

e o

pe

nin

g a

ne

w b

ran

ch o

f ‘Tilly

’s

trea

ts’ in C

iren

ceste

r on

the

23

rd Ja

nu

ary

.

Tilly’s Treats Tas�est Treats Around

Join us for more details:

www.�llystreats.com

Hello we are ‘Tillys Treats’.

We are homemade cake and coffee

shop. We make all the best cakes from

lip-�ngling chocolate cake to delicious

apple tart.

Why not come in and try our

new ‘Super Flower Cupcake’

which is new to 2010!

You can find us in Swindon, Tetbury,

Nailsworth. Plus new to 2010 are new shop

in Cirencester. Please check on our website

for direc!ons!

Tilly’s Treats Tas�est Treats Around

Join us for more details:

www.�llystreats.com

Hello we are ‘Tillys Treats’.

We are homemade cake and coffee

shop. We make all the best cakes from

lip-�ngling chocolate cake to delicious

apple tart.

Why not come in and try our

new ‘Super Flower Cupcake’

which is new to 2010!

You can find us in Swindon, Tetbury,

Nailsworth. Plus new to 2010 are new shop

in Cirencester. Please check on our website

for direc!ons!

Spring 2010 Jessica Landor-Manager

Tilly’s Treats

The Tastiest Treats Around

How we use different methods of

communication to talk to our customers!

A slide show to staff…

Spring 2010 Jessica Landor-Manager

Introduction

• We use many methods of communication

within our company.

• It is important that we use the correct way to

communicate, so that the audience we aim to

understands it in the best way possible.

• We want you as are employees to give the

best experience to our customers.

Spring 2010 Jessica Landor-Manager

How do we communicate?

• Business Letters

• Leaflets

• Newsletters

• Website

• Questionnaires

• Telephone

• E-mail

• Newspaper

• Magazines

• Text messages

We use many methods such as:

Spring 2010 Jessica Landor-Manager

Business Letter

• We can communicate through

paper based methods.

• We always include our

company logo.

• We maintain a professional

finish when communicating.

Methods Of Communication

Spring 2010 Jessica Landor-Manager

Leaflet

• We also hand out

information to our

customers.

• Concise information.

• Clear relevant

information.

Methods Of Communication

Spring 2010 Jessica Landor-Manager

Newsletter

• To inform about different

aspects of the company,

to customers and staff.

• Helpful and useful

information.

• House style continued.

Methods Of Communication

Spring 2010 Jessica Landor-Manager

Questionnaire

• We want to make our

customers experience

the best it can be, so

offer a feedback

service.

• Includes company

house style.

Methods Of Communication

Spring 2010 Jessica Landor-Manager

Website-Homepage

• Can communicate through

the internet so easy to

access.

• Invites the audience in.

• Clear information.

• Easy to navigate around.

Methods Of Communication

Spring 2010 Jessica Landor-Manager

Website-Pages

• Easy to read.

• Warm and inviting to our

customers.

• Clear information about

each section of the

company.

Methods Of Communication

Spring 2010 Jessica Landor-Manager

Thank you for listening

Have you any questions to ask?

Staff, please remember these points about

how we communicate to our customers!