Alex Smith

14 Stonehouse Way

Cirenceter

Glos

GL7 1SW

05 January 2010

Dear Alex,

RE: Employment

Thank you for your job application to our restaurant. I have looked over your CV, and

I am very impressed with your previous experience in catering. I would like to arrange

an interview with you on Saturday 16th January 2010 at 4pm, so that we can discuss

the role further.

In addition, on the date of the interview, please could you bring in your original

recipe and ingredients so that you can prepare a sushi dish for tasting. Also, please

bring your National Insurance Card, reference details and previous employer details.

Please let me know on 01285 689210 if this time is not suitable for you. I look forward

to hearing from you in the near future.

Yours sincerely,

Michael Wong

Manager

Twenty Twenty Sushi

20 Castle Street

Cirencester

Gloucestershire

GL7 1EP

Tel: 01285 644210

E-mail: 20@twentytwenty.com

Twenty Twenty

Questionnaire

Please take the time to fill in this questionnaire, as this will help us strive for the

best service as possible. You will also receive a 10% discount on all dish orders!

Personal details and information

First Name

Surname

Address

Town

How often do you dine at Twenty Twenty?

Rarely Occasionally Often

Ratings

Please circle a number on the following: (1 = Poor, 5 = Excellent)

Customer

Service 1 2 3 4 5

Food

Quality 1 2 3 4 5

Restaurant

Interior 1 2 3 4 5

Additional feedback

What positive or negative things do you have on our customer service?

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What positive or negative things do you have on our food quality and

presentation? ..........................................................................................................

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Complete

this for a 10%

discount!

Twenty Twenty

Questionnaire

What positive or negative things do you have on our overall restaurant

interior? ....................................................................................................................

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Food

Are there any particular dishes you enjoy from Twenty Twenty?

Yes No

If yes, what dish(es) do you like and why? .........................................................

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Would you recommend our dishes to your friends and family?

Yes No

Finally..

Is there anything you would like to see improved? (eg. Food)

Thank you for taking the time to complete questionnaire! Please hand this in

to staff.

Twenty Twenty Sushi, 20 Castle Street, Cirencester, Glos, GL7 1EP

twenty twenty

sushi bar

Brand New Menu

Twenty Twenty is proud to announce it’s new and

improved menu! We have worked hard for the

past few weeks, collecting reviews and comments

from all of you.

In our new menu, we have added new dishes that

have been inspired from East Japan. Our sushi is

jam packed full of flavours and different fish, that

will make your taste buds go on fire!

Our newest type of sushi choice is the Oshizushi,

which is very popular in the city of Osaka. We

make our sushi the traditional way with the best

ingredients, like they do in Japan.

We’re very pleased with our menu, and we know

you will be too. Come on in, and experience our

authentic Japan sushi. You won’t be disappointed!

New Chef!

We’ve had a really

successful last twelve

months, and now it’s just

going to get better!

A new chef has joined

our team, welcome

Kanzo, who has

previously lived in Japan

but is now living in

England to pursue a

cooking career,

specialising in Japanese

cuisine and sushi.

Welcome Kanzo!

VAT Increase

Just a reminder about

the recent news on VAT.

The VAT is being raised

back to 17.5%.

“VAT is set to return to

17.5% in the new year

after being reduced to

15% on 1 December

2008.”

Please go to bbc.co.uk

and the business section

for more information.

An expansion? You decide..

Our business partners have given us some exciting

news recently. A building on Sheep Street is up for

rent, and our partners have already applied for the

building. We are thinking of setting up another

Twenty Twenty sushi bar there as it would be a

perfect opportunity for us to expand and maximise

our potential. We really think we can make this

happen, and by exposing our brand, our

reputation as the best sushi bar in Gloucestershire

will come true.

However, we’ll leave the decision up to you.

Expand or not to expand? We shall be waiting for

your views.

Twenty Twenty Sushi

20 Castle Street, Cirencester, Glos, GL7 1EP

Tel: 01285 644210

E-mail: 20@twentytwenty.com

January 2010

Twenty

Twenty Sushi

Want to try something different? Sushi.

Do you want to try

something from the Far

East? How about Sushi?

At Twenty Twenty, we

make the best Sushi in the

country. It’s rare to find

restaurants that serve

tasty and well-prepared

sushi on a daily basis.

We specialise in

Japanese style Sushi that

you’ll never forget, as it

tastes so good!

Popular Dishes..

Dynamite roll Contains fresh

yellowtail fish

and vegetables.

Spider roll Contains fried

crab and

vegetable filling.

Discount Voucher

Present this voucher to

receive a 20% discount

on orders over £15!

Valid till: 15/02/10

Twenty Twenty

20 Castle Street

Cirencester

Glos

GL7 1EP

Communication with

customers

This presentation will be about how

we use different communication

methods to reach our customers.

About Twenty Twenty

• Twenty Twenty is a sushi restaurant in Cirencester, running since 2005.

• We prepare many sushi dishes everyday to a wide variety of people, especially those who haven’t tried it before.

• Our sushi is inspired and prepared by the most experienced chefs.

• Everything is fresh and cooked on the day you eat it.

Business Letter

• The business letter is a formal way

to contact people, including

customers and staff.

• It is a very effective way to keep in

touch with another person and

remains popular today. However,

other electronic methods such as

emails are becoming more

common.

Newsletter

• A newsletter is a useful document which can be used to inform customers and staff about company news and updates. It can also promote and advertise the company.

• Paper newsletters remain popular today, although online newsletters now exist, which means people can view them online.

Flyer

• A flyer can be used to advertise

an organisation by placing smaller

amounts of information on them.

They are often included inside

newspapers.

• If designed well, they can attract

the reader’s attention to serve its

purpose.

• They are effective and they can

be easily handed out to people.

Questionnaire

• A questionnaire can be

used to gather customer

and staff input.

• Questionnaires provide

feedback from

customers, and tell the

company how they can

improve.

• They can simply be

‘yes/no’ questions or

require longer answers.

Website

• Having a website is an

effective way to get your

company name out.

• Since a lot of people have

the internet, customers

and visitors can visit the

website to get all sorts of

information.

• Click here for our site!

Communication methods

• There are many other ways to communicate to

customers and staff. Such as:

� Radio adverts

� TV Adverts

� Use of e-mail

� Fax / Telephone / SMS

� Posters or notice boards

� Business cards

� Internet adverts or pop-ups

Importance of

communication

• Communication is vital within any company, to make sure customers are aware of what’s happening if something new comes up.

• It’s also important that staff receive messages from a company, whether it’s through the post or email, so they are always updated.

• Communication can be much easier today, since we have more technology.

Summary..

• There are endless ways to communicate with staff and customers.

• All kinds of communication methods are vital, whether it’s promoting a company or talking to an employee.

• In our company, we use the following:� Business letter

� Newsletter

� Flyer

� Questionnaire

� Website and presentation