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“ASKING & ANSWERING AMBIGUOUS QUESTIONS” Strategic Foresight

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Page 1: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

“ASKING & ANSWERING AMBIGUOUS QUESTIONS”

Strategic Foresight

Page 2: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Strategic Foresight

“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” Wayne Gretzky

Copyright © 2015. Samuel Miller. All rights reserved. 2

Page 3: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Why do market

leaders so often get

caught off guard?

(i.e. play where

the puck used to be)

Copyright © 2015. Samuel Miller. All rights reserved. 3

Page 4: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

How did HP not foresee the “Post-PC era”?

“We know we’re the fifth man in a four man race.” Richard Kerris, HP Executive, WSJ, July 1, 2011

Copyright © 2015. Samuel Miller. All rights reserved. 4

Page 5: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

How did Kodak so underestimate the potential of digital photography…?

Can you guess who invented the

world’s first digital camera in 1975?

Bonus Question:

Copyright © 2015. Samuel Miller. All rights reserved. 5

Page 6: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Mindset

Copyright © 2015. Samuel Miller. All rights reserved. 6

Incumbents

“In business, I look for economic castles

protected by unbreachable ‘moats’.”

Warren Buffett

Page 7: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Competitive Convergence

Copyright © 2015. Samuel Miller. All rights reserved. 7

Page 8: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Breakthrough Innovation

… all failed companies are the same –

they failed to escape competition.”

Peter Thiel

Page 9: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Mindset

Copyright © 2015. Samuel Miller. All rights reserved. 9

Disruptors

Incumbents

Page 10: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Strategic Foresight

Position A

Position B

Can be a lens to uncontested strategic options

Copyright © 2015. Samuel Miller. All rights reserved. 10

Existing Value Attributes New Value Attributes

Page 11: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Stretch Your Cognitive Proximity

Status

Quo

A

B

Enabling Technologies

Societal

Challenges/Constraints User Preferences

Breakthrough Innovation Core

Innovation

Breakthrough Innovations are likely to be

cognitively distant. Copyright © 2015. Samuel Miller. All rights reserved. 11

Page 12: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Stretching Your Cognitive Proximity

“You don’t get results by solving problems

but by exploiting opportunities” John Naisbitt, Mindset, 2006

If Fred Smith would have

tried to fix the post office,

he wouldn’t have created

FedEx

Copyright © 2015. Samuel Miller. All rights reserved. 12

Page 13: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Cognitive Distance – “Moonshots”

Page 14: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

That’s Great…

… but how do we get there from here?

Page 15: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

And how do we avoid this?

Page 16: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Strategic Foresight THE ABILITY TO:

ANTICIPATE EMERGING OPPORTUNITIES

THAT ARE COGNITIVELY DISTANT

DEFINE RESILIENT PLANS TO ENABLE

THEIR PURSUIT

Judging Too Soon

Deciding Too Late

Copyright © 2015. Samuel Miller. All rights reserved. 16

Page 17: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Strategic Foresight

Mobilizing

Anticipating

Framing

“Get There Early”

Copyright © 2015. Samuel Miller. All rights reserved. 17

Page 18: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Strategic Framing

Copyright © 2015. Samuel Miller. All rights reserved. 18

What Is Your Unfair Advantage?

Page 19: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Strategic Framing

• Competencies (Activities) • Strategic Intent • Integration (Fit)

Competence 1

Competence 2 Competence 3

Strategic Intent

Wheelhouse

Copyright © 2015. Samuel Miller. All rights reserved. 19

Page 20: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Anticipating Change

“Most commonly, new [strategic] positions open up because of change.”

Michael Porter

Copyright © 2015. Samuel Miller. All rights reserved. 20

Possibilities, not Predictions

Page 21: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Envisioning Future Opportunities…

…Requires Empathy

“You’ve gotta start at the user experience

and work back to the technology” Steve Jobs

WWDC 1997

“… they’d have said a ‘faster horse’”

Henry Ford

Future

^

21

Page 22: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Overcoming Cognitive Inertia

Copyright © 2015. Samuel Miller. All rights reserved. 22

“People who seem to have had a new idea,

have simply stopped having an old idea.”

Edwin Land Co-founder, Polaroid Corp.

Page 23: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

FutureTelling

“Any useful idea about the future should appear to be ridiculous”

Jim Dator, Futurist

University of Hawai’i

“Even a forecast that never happens is worthwhile if it provokes insight for you.”

Bob Johansen Institute For The Future

Page 24: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Mobilizing (Actionable Foresight)

Copyright © 2015. Samuel Miller. All rights reserved. 24

“Long range planning does not deal with future decisions, but with the future of present decisions.” —Peter Drucker

Source: Get There Early, Bob Johansen,

Page 25: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Wind Tunnel Testing the Wheelhouse

What gaps exist in serving the emerging opportunities? What vulnerabilities exist? Clearly defined “Innovation Intent”

Copyright © 2015. Samuel Miller. All rights reserved. 25

Page 26: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Scanning for Weak Signals

“Market transitions are the

precursors to market disruptions, and in many cases, transitions cause the disruptions.”

“Disruptions occur as the

market responds to a transition with a game-changing innovation.”

John Chambers, CEO, Cisco

“Cisco Sees the Future, An Interview with John Chambers”, HBR 2008

Copyright © 2015. Samuel Miller. All rights reserved. 26

Page 27: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

DISCOVERY CONSISTS OF SEEING WHAT EVERYONE ELSE HAS SEEN AND THINKING WHAT NO ONE HAS THOUGHT.

ALBERT VON SZENT-GYORGYI (1893 – 1986)

NOBEL PRIZE IN PHYSIOLOGY (MEDICINE)

MINDSET

Copyright © 2015. Samuel Miller. All rights reserved. 27

Page 28: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Exec Ed Course Structure

I hear… and I forget

I see… and I remember

I do… and I understand

Confucius

Copyright © 2015. Samuel Miller. All rights reserved. 28

Page 29: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Team Project Overview

Electric Vehicles Mobile Computing

Copyright © 2015. Samuel Miller. All rights reserved. 29

Page 30: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Intriguing Questions…

…for the Executive MBA Council

Copyright © 2015. Samuel Miller. All rights reserved. 30

Page 31: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Intriguing Questions…

How will augmented reality

impact learning?

the need for ^

Copyright © 2015. Samuel Miller. All rights reserved. 31

Page 32: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Intriguing Questions…

W.W.G.P.D.?

Copyright © 2015. Samuel Miller. All rights reserved. 32

Page 33: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

INSTITUTIONS IN THE

WORLD THAT DELIVER

HIGHER EDUCATION.” 10 “50 YEARS FROM NOW,

THERE WILL ONLY BE

-SEBASTIAN THRUN, STANFORD UNIVERSITY & UDACITY

WIRED MAGAZINE, MARCH 20, 2012

Copyright © 2015. Samuel Miller. All rights reserved. 33

Page 34: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Intriguing Questions…

W.W.U.D.?

Copyright © 2015. Samuel Miller. All rights reserved. 34

Page 35: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Questions & Discussion…

Copyright © 2015. Samuel Miller. All rights reserved. 35

Page 36: “ASKING & ANSWERING AMBIGUOUS QUESTIONS”Envisioning Future Opportunities… …Requires Empathy “You’ve gotta start at the user experience and work back to the technology”

Thank You

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Sam Miller [email protected]

574-631-6732