1

Listen & Learn

Angielski w pracy i biznesie “Business Words & Expressions” CD 1 Spis treści Strona ŚcieŜka Part one Looking for a job Lesson 1 Job interview 2 track 1-4 Lesson 2 Experience & qualifications 6 track 5-9 Lesson 3 Employment conditions 9 track 10-14 Lesson 4 Responsibilities 13 track 15-18 Part two At Work Lesson 5 Meeting colleagues and 16 track 19-23 learning the company structure Lesson 6 Telephoning 20 track 24-26 Lesson 7 Making arrangements 23 track 27-29 Learn Curriculum Vitae 5 A covering letter 9 Payment – words confused 12 Employment – words confused 15 Company structure 19 Business Cards 19 Saying numbers 22 Commercial correspondence 25

DIM Nauka i Multimedia ul. Milskiego 1 80-809 Gdańsk www.audiokursy.pl e-mail: info@dimnim.pl tel. (58) 324 91 51 fax. (58) 324 91 52

2

Part one Looking for a job

Lesson 1 Job interview Exercise one ♪ 1 Listen to the dialogue.

- Please have a seat. I’ve got your CV here, a very impressive track record, I must say. - Thank you. - Now, let me ask you a question we ask all our candidates. What’s important for you in

a new job? - I’m looking for a challenging, demanding position, and I expect possibilities for

further career development. That’s why I’m here. I’ve done research about various organisations and I learnt that you are a company that gives promising prospects to your employees, and the unquestionable advantage is the potential for rapid promotion.

- Fine. We are looking for a highly motivated candidate. Tell me about yourself now. What is your greatest strength?

- I think I’m a reliable, hard-working person; resistant to stress if that’s necessary. In fact, I like the adrenaline when I work under pressure. I think I’m capable of working to tight deadlines.

- Well, that’s very important. - Hmm. What else? I’m sure I’m efficient. I have the ability to use time to maximum

effect and I know how to get things done. That’s what I’m good at. - Interesting. What are your salary requirements? - Well, based on my track record and qualifications, what would be the salary range for

the position? - We offer a competitive salary plus a bonus scheme and a substantial benefits package.

The details will be discussed at a later time. Are there any questions you’d like me to answer?

- How long will the selection take place? When can I expect a reply? - After all the candidates are interviewed and shortlisted, the successful ones will be

invited to the interview again. I think it will be within two weeks. - Thank you very much. - Thank you for coming. You’ll be hearing from us soon.

3

Exercise two ♪ 2 Listen and repeat the expressions. udokumentowane osiągnięcia a proven track record stanowisko stawiające wysokie wymagania a challenging, demanding position obiecujące perspektywy promising prospects niepodwaŜalna zaleta an unquestionable advantage największa siła the greatest strength wysoce zmotywowany highly motivated niezawodny reliable pracowity hard-working odporny na stres resistant to stress pracować w stresie to work under pressure pracować w napiętych terminach to work to tight deadlines wydajny efficient doprowadzać sprawy do końca to get things done wykorzystywać czas do maximum to use time to maximum effect wymagania płacowe salary requirements przedział płacowy na stanowisku the salary range for the position konkurencyjna pensja a competitive salary system premii bonus scheme znaczny pakiet socjalny a substantial benefits package

Exercise three ♪ 3 Listen and repeat the sentences from the dialogue.

- You have a very impressive track record. - What’s important for you in a new job? - I’m looking for a challenging, demanding position. - I expect possibilities for further career development. - I’ve done research about various organisations. - You are a company that gives promising prospects to your employees. - The unquestionable advantage is the potential for rapid promotion. - We are looking for a highly motivated candidate. - What is your greatest strength? - I’m a reliable, hard-working person. - I’m resistant to stress if that’s necessary. - I think I’m capable of working to tight deadlines. - I’m sure I’m efficient. - I have the ability to use time to maximum effect. - I know how to get things done. - What are your salary requirements? - Based on my track record and qualifications, what would be the salary range for the

position? - We offer a competitive salary… - … plus a bonus scheme and a substantial benefits package. - How long will the selection take place? When can I expect a reply? - Thank you for coming. You’ll be hearing from us soon.

4

Exercise four ♪ 4 Pursuing a career. Listen and repeat the expressions.

drabina kariery a career ladder szkolenie training praktyka a work placement praca zmianowa shiftwork pracować na akord to do piecework nienormowany czas pracy flexitime pracownik niezaleŜny a freelance pracownik fizyczny a blue-collar worker pracownik umysłowy a white-collar worker pracoholik a workaholic nabór recruitment pozwolenie na pracę a work permit nie mieć wystarczających kwalifikacji to be underqualified mieć zbyt duŜe kwalifikacje to be overqualified zatrudniać na okres próbny to hire sb for a trial period umowa na stałe a permanent contract

5

LEARN Curriculum Vitae

Piotr Nowak 70 Barrack Road, Northampton NN2 6BX

Mobile: +44 7955 411 898; E-Mail: piotr.nowak@hotmail.com

Employment 2006-Present Bergson Marketing Group , Northampton, UK (Loyalty Marketing Company) Solution Engineer • Consulted technical solutions and provided impact analysis • Designed and implemented websites • Co-operated in enhancing software development process • Enhanced legacy software 2003-2006 Model-Soft, Gdansk, Poland (Independent Software Vendor) Technical Architect / Team Leader • Managed software development process • Managed quality and testing in software development • Led software engineers’ team • Designed technical architectures • Implemented system’s core 2001-2003 JCD, Gdynia, Poland (Independent Software Vendor) Project Manager / Solution Engineer • Managed software development projects • Led software engineers’ team • Gathered functional requirements and produced FRS documents • Designed technical architectures

Education 2001 Technical University of Warsaw, Warsaw, Poland Postgraduate in Software Engineering 1995-2000 Technical University of Gdansk, Gdansk, Poland M. Sc. Degree in Electronics

Other skills Project management (6 years): strong understanding of Agile Software Development, Rational Unified Process, Capability Maturity Model, Critical Chain Project Management, Function Point Analysis, Unit Testing Internet-related technologies and standards (10 years): ASP.NET 2.0/1.1, XHTML, CSS 2.0, JavaScript, DHTML, AJAX, XML, XSL, PHP 4/5, ASP Software design and development (7 years): Unified Modelling Language, Object Oriented Design/Programming, Design Patterns, Enterprise Architect, Microsoft Visio

Relational Databases (7 years): MS SQL Server 2000/2005, Transact-SQL, advanced transactions, advanced optimisation, DTS packets, Sybase ASE/ASA, MySQL, MS Access Microsoft.NET Platform (4 years): .NET 2.0/1.1, C#, VB.NET, Windows Forms, Web Forms, Web Services, Visual Studio.NET 2005/2003 Languages English excellent Polish mother tongue Spanish communicative Personal details Date of Birth 6 March 1974 Nationality Polish Gender Male Interests science-fiction literature and film, sailing, playing the guitar

6

Lesson 2 Experience & qualifications Exercise one ♪ 5 Listen to the dialogue.

- Now I’d like you to tell me about your qualifications. I see here you’ve got an advanced degree…

- Yes, I have an MBA, and I hold an MA in Economics and Marketing, and a BA in Management Studies.

- Mm. Let’s turn to your experience now. You worked as the head of the Sales Department.

- Yes, I have a solid background with five years recent first-line management experience. After three years of working in the position of sales representative I was promoted and I worked as a senior manager for almost four years, and then I was selected for a Sales Manager vacancy, a position responsible for the sales in one of the regions in my company. I have gained hands-on experience in retail, developing business contacts and negotiations.

- OK. Are you good at languages? A sound knowledge of French and good fluency in one other European language is essential.

- That’s not a problem. I’m a fluent speaker of French and German. And I also have a working knowledge of Spanish. I enclosed a detailed track record with my CV.

- Yes. Your credentials are really excellent.

Exercise two ♪ 6 Listen and repeat the expressions. wyŜsze kwalifikacje an advanced degree pracować jako szef działu to work as the head of the department solidne podstawy a solid background doświadczenie na stanowisku kierowniczym first-line management experience pracować na stanowisku to work in the position of… zostać awansowanym to be promoted zostać wybranym na wolny etat to be selected for a vacancy zdobyć praktyczne doświadczenie to gain hands-on experience in… być dobrym z języków obcych to be good at languages doskonała znajomość francuskiego a sound knowledge of French płynność w innym języku good fluency in one other language podstawowa znajomość hiszpańskiego a working knowledge of Spanish załączyć to enclose kwalifikacje credentials

7

Exercise three ♪ 7 Listen and repeat the sentences from the dialogue.

- I’d like you to tell me about your qualifications. - I see here you’ve got an advanced degree… - I hold an MA in Economics and Marketing. - I’ve got a BA in Management Studies. - You worked as the head of the Sales Department. - I have a solid background with five years recent first-line management experience. - After three years of working in the position of sales representative I was promoted. - I worked as a senior manager for almost four years. - I was selected for a Sales Manager vacancy. - I have gained hands-on experience in retail and developing business contacts. - Are you good at languages? - Good fluency in one other European language is essential. - I’m a fluent speaker of French and German. - I also have a working knowledge of Spanish. - I enclosed a detailed track record with my CV. - Your credentials are very impressive.

Exercise four ♪ 8 Listen and repeat the expressions. 1. Forms of employment: zatrudnić to employ / to hire pracodawca employer pracownik employee praca na cały etat a full-time job praca na pół etatu a part-time job praca stała a permanent job praca tymczasowa a temporary job praca fizyczna physical / manual work praca sezonowa seasonal work samozatrudniony self-employed pracować w domu to work from home zarabiać na Ŝycie jako... to earn a living as... 2. Out of work: stracić pracę to lose a job wyrzucić z pracy to give sb the sack / to fire / to dismiss zwolnić kogoś make sb redundant bezrobotny unemployed / out of work być na zasiłku to be on the dole / to get unemployment benefit strajkować to go on strike rzucić pracę to give up work zrezygnować to resign przedłoŜyć rezygnację to hand in your resignation przejść na emeryturę to retire emerytura retirement / pension zrobić przerwę od pracy to have a break from work

8

Exercise five ♪ 9 Answer the questions about people’s situations at work. 1.

- If someone is earning money from their own business what is their employment status?

- … - They are self-employed.

2. - What kind of job do students get on farms during holidays? - … - They get seasonal work.

3. - What job has he finally got after a lot of part-time jobs? - … - He has got a full-time job.

4. - Where do the people work if they don’t leave home to work? - … - They work from home.

5. - If the company suffers from a difficult economic situation what do they do with

the employees? - … - They make the employees redundant.

6. - What money do the unemployed people get? - … - They get unemployment benefit.

7. - If the workers are not satisfied with the employment conditions, what may they

do? - … - They may go on strike.

8. - If someone finds a better job what does he hand in to an employer? - … - He hands in his resignation.

9

LEARN A covering letter Anna Nowak Jasna Street 34 00-132 Warsaw 15th January 2008 Mr M. Flynn Ernst &Young Audit Ltd 25 Poplar Grove Harrogate, England HG14PL Dear Mr Flynn, Assistant I should like to apply for the above post, advertised in today’s Sunday Times and I have pleasure in enclosing my curriculum vitae for your attention. As my resume indicates, I have seven years of professional experience in an administrative capacity. I have worked as an assistant either to a department or a single individual in three different companies, which gave me the opportunity for my career advancement. I have sharpened my organisational skills, attention to detail and ability to work independently. I have gained hands-on experience in writing reports and designing Power Point presentations. In my most recent role in the Personnel Department, I have learned human resource policies, procedures and the protocol necessary to enforce them. Combine all of this experience with my natural talents (analytical problem-solving, logistical planning and pronounced capacity for efficient work) and you have a well-rounded candidate you will be proud to have on your staff. I am now seeking an opportunity for further career development and it is my sincere belief that the Ernst &Young Audit Company is the organisation that really values the entrepreneurial spirit and dedication I could offer. I look forward to discussing this opportunity further with you and discussing any questions you may have for me at an interview. Thank you for your time and consideration. Yours sincerely, Anna Nowak

10

Lesson 3 Employment conditions Exercise one ♪ 10 Listen to the dialogue.

- Shall we move on to discuss the employment conditions? - Certainly, I’m very curious about that. - First of all, although we generally have a 40-hour working week, you must be

prepared for some weekend work from time to time, and time off will be given in lieu. - I see. So I won’t be paid overtime. - That’s right. The staff are entitled to 30 days of annual leave plus public holidays, of

course. - Right. What about sickness leave? - During the first year of employment, you can get sickness leave for no longer than one

quarter of the working year at full pay, rising by stages to a full working year at full pay after five years.

- Yes, and the salary conditions? - We offer a competitive salary plus a bonus scheme and a substantial benefits package. - So will the standards of my work be reflected in my salary? - Yes, you get performance-related increments, which I believe is very encouraging. - Yes, indeed. And what’s the benefits package? - For middle managers we offer a company car, medical insurance plus some

additional, professional insurance, and a discount of 10% on company goods. - Sounds quite interesting. - Is there anything else you’d like me to discuss? - Yes. I’m interested in the pension scheme. Should I make my own pension

arrangements? - No, all staff must join the company pension scheme, and the present contribution on

the employees’ part is 6% whereas the company gives 17%. - OK. And one more thing. If I decide to terminate the contract, how soon can I leave? - In fact three months’ written notice is required on either side. - Right. Thank you.

Exercise two ♪ 11 Listen and repeat the expressions. dostać dodatkowe dni wolne (za nadgodziny) to get time off in lieu zamiast in lieu of mieć płacone nadgodziny to be paid overtime być uprawnionym to be entitled to coroczny urlop annual leave chorobowe sickness leave odzwierciedlać to reflect premia zaleŜna od wyników pracy performance-related increments ubezpieczenie zdrowotne medical insurance dodatkowe ubezpieczenie biznesowe additional, professional insurance włączyć się w plan emerytalny to join the pension scheme wkład ze strony pracownika contribution on the employees’ part rozwiązać umowę to terminate the contract wymówienie written notice

11

Exercise three ♪ 12 Listen and repeat the sentences from the dialogue.

- We have a 40-hour working week. - Be prepared for some weekend work. - Time off will be given in lieu. - I won’t be paid overtime. - The staff are entitled to 30 days of annual leave plus public holidays. - What about sickness leave? - We offer a competitive salary plus a bonus scheme. - You get performance-related increments. - What’s the benefits package? - We offer a company car… - …medical insurance plus some additional, professional insurance, - …a discount of 10% on company goods. - Should I make my own pension arrangements? - All staff must join the company pension scheme. - The present contribution on the employees’ part is 6%. - If I decide to terminate the contract, how soon can I leave? - Three months’ written notice is required on either side.

Exercise four ♪ 13 Terms of employment. Listen and repeat the expressions. perspektywa awansu promotion prospects urlop płatny / bezpłatny paid leave / unpaid leave urlop zdrowotny sick leave urlop macierzyński maternity leave fundusz emerytalny a pension scheme dodatkowe świadczenia perks samochód firmowy a company car do negocjacji negotiable być uprawnionym do to be eligible for / to be entitled wypadek podczas pracy an industrial injury odszkodowanie compensation awansować to be promoted być za nisko opłacanym to be underpaid zdegradować to demote

Exercise five ♪ 14 Listen and repeat the sentences.

- This job offers training as well as promotion prospects. - A company car is one of the perks in this job. - You are eligible for the company’s pension scheme. - In the case of an industrial injury, you are entitled to compensation. - The salary is not negotiable. - The contract may be terminated with one month’s notice.

12

LEARN Payment - words often confused pay (the money that you earn by working) – płaca to be on low pay – mieć niskie zarobki equal pay – równe płace rates of pay – stawki płacowe pay and conditions – warunki zatrudnienia basic pay – płaca podstawowa overtime pay – płaca za nadgodziny pay rise – podwyŜka pay cut – obniŜka pensji pay negotiations – negocjacje płacowe a salary (money paid monthly into the bank, received from a company or organization where you work) – pensja miesięczna basic/base salary – pensja podstawowa salary increase – podwyŜka płac salary scale – siatka płac salary range – przedział płacowy to be on a good salary – mieć dobrą pensję high/low salary – wysoka/niska pensja average salary – średnia pensja wages (a payment made weekly in cash) – zarobki (tygodniówka) to get/earn good wages – mieć dobre zarobki high wages – wysokie zarobki low wages – niskie zarobki wage increase/rise – podwyŜka to demand an increase in wages – domagać się podwyŜki wage levels/rates – stawki income (the money that you earn or receive from investments) – dochód, dochody to be on a … income – uzyskiwać dochody w wysokości… high/low income – wysoki/niski przychód annual income – roczny przychód family/household income – przychód rodziny a source of income – źródło przychodu fee (money paid for professional services to a doctor, lawyer, private school, etc.) – honorarium, opłata doctor’s/lawyer’s fees – honorarium lekarza/prawnika legal/medical fee – opłata medyczna/prawna school fees – czesne a flat fee – opłata stała

13

Lesson 4 Responsibilities Exercise one ♪ 15 Listen to the dialogue.

- Let’s talk about the responsibilities now. - Of course. - As you know, you will work in the Human Resources Department and you’ll be

responsible for all personnel matters. - Right. What exactly will my responsibilities include? - First of all, you’ll be in charge of recruiting new staff so you are expected to prepare

and conduct the whole selection process. - Yes… Which means? - You will be supposed to prepare and put the advertisements in the press so you need to

be creative. Then, when the applications arrive, you’ll be responsible for sorting them out and discarding the unsuitable ones. After interviewing the candidates, you’ll shortlist them, and suggest three to four for the final selection.

- Do I make the final selection, too? - No, that is made by the Vice President. - I see. - Moreover, your team will be working on organising training courses; we have an

overall staff training plan in the company. Er... What else? Your duties will also include liaison with health and safety representatives, and you will be dealing with the retirement arrangements. That’s all, I suppose. Do you have any questions?

- Yes. Who will I report to? - You’ll be reporting to Mr Dobkin, the Vice President. - Right. No more questions, I think. Thank you very much.

GLOSSARY to recruit staff – zatrudniać pracowników to conduct the selection process – przeprowadzić selekcję to sort out – sortować to discard – odrzucić overall staff training plan – całościowy plan szkoleń liaison with – współpraca z to deal with the retirement arrangements – zająć się planem emerytalnym Exercise two ♪ 16 Listen and repeat the expressions. to be responsible for to be in charge of to be in / to work in to be expected to the responsibilities include

the duties include to work on to deal with to report to to work for

14

Exercise three ♪ 17 Listen and repeat the sentences from the dialogue.

- You will work in the Human Resources Department. - You’ll be responsible for all personnel matters. - What exactly will my responsibilities include? - You’ll be in charge of recruiting new staff. - You are expected to prepare and conduct the whole selection process. - You will be supposed to prepare and put the advertisements in the press. - Your team will be working on organising training courses. - You will be dealing with the retirement arrangements. - Who will I report to? - You’ll be reporting to Mr Dobkin, the Vice President.

Exercise four ♪ 18 Everyday responsibilities. Listen and repeat the expressions. wykonywać pracę to do a job zadanie, projekt a project przejąć obowiązki to take over from sb pracować samodzielnie to work alone pracować w grupie to work in a group praca zespołowa teamwork rywalizować to team up with sb współpracownik a colleague / a workmate pracować nadgodziny to work / do overtime być na dyŜurze to be on duty być po dyŜurze to be off duty mieć dzień wolny to have a day off iść na urlop to take leave / to have a holiday nosić mundur, uniform to wear a uniform

15

LEARN Employment - words often confused a job (regular paid employment) – praca, posada, stanowisko to look for a job – szukać pracy to get a job – dostać pracę to give sb a job – zatrudnić kogoś to lose one’s job – stracić pracę to be out of a job – być bez pracy to give up one’s job – rzucić pracę

a post / a position (more formal words for a particular job) – stanowisko a/an administrative post – stanowisko w administracji a management post – stanowisko kierownicze to hold a post/a position zajmować stanowisko to fill a post – zająć stanowisko to take up a post – objąć stanowisko to resign one’s post – zrezygnować ze stanowiska a position of responsibility – odpowiedzialne stanowisko to apply for a position – złoŜyć podanie o pracę a vacancy (an unfilled job) – wolny etat, wakat a vacancy for an accountant – wolny etat księgowego to fill a vacancy for a receptionist – zatrudnić recepcjonistkę to advertise a vacancy – dać ogłoszenie o pracy ‘no vacancies’ – wolnych miejsc pracy nie ma a profession (a job such as that of a lawyer or a doctor, for which you need special training and a good education) – zawód, profesja by profession – z zawodu the legal/medical/acting profession – prawnicy/lekarze/aktorzy

work (generally all activities of the mind or body; a job or business) – praca to be at work on sth – pracować nad czymś to go/set to / get to work – zabrać się do pracy to put/set sb to work – dać komuś zajęcie to be in work/out of work – mieć pracę / być bez pracy to be off work – być na urlopie to look for work – szukać pracy day/night work – praca dzienna/nocna full-time/part-time wok – praca w pełnym / niepełnym wymiarze godzin

16

Part two At Work

Lesson 5 Meeting colleagues and learning the company structure Exercise one ♪19 Repeat the words describing different positions in a company.

prezes President / Chairman of the Board / Chief Executive Officer wice-prezes Deputy or Vice-President / Deputy or Vice-Chairman zarząd the Board dyrektor zarządzający a managing director / head dyrektor a director zastępca a deputy director kierownik, specjalista a senior manager manager a manager doradca an executive manager asystent an assistant personel staff zespół a team pracownik a worker Exercise two ♪ 20 Listen and repeat the sentences. 1. Introducing:

- I’d like to introduce… - This is … How do you do? - May I introduce…? - Let me introduce … to you. - Meet… - Do you know…? - May I introduce myself? - I’m sorry, I didn’t catch your name. - I’m pleased to meet you. - Nice to meet you again.

2. Executive management & company organisation: - The Head of the company is the Chief Executive Officer. - He is also the President and a member of the Board of Directors. - Under him there are five executive managers. - They are responsible for finance and information technology, marketing and sales,

production, research and development, personnel and administration. - The company’s activities are divided into four business areas. - They are headed by different division managers. - They report directly to the Chief Executive Officer.

17

GLOSSARY Chief Executive Officer – prezes the Board of Directors – zarząd an executive manager – dyrektor, doradca a division manager – dyrektor działu, pionu finance and information technology – finanse i technologia informatyczna marketing and sales – marketing i sprzedaŜ production – produkcja research and development – badania i rozwój personnel and administration – personel i administracja Exercise three ♪ 21 Listen and repeat the expressions describing functions of different departments.

świadczyć usługi biurowe to provide office services, such as typing and photocopying prowadzić księgowość to keep a record of all payments zajmować się podatkami, inwestycjami to deal with taxation, investment and i zarządzaniem gotówką cash management być odpowiedzialnym za nabór to be responsible for recruitment and i selekcję kadr selection organizować szkolenia to organise training courses sporządzać kontrakty to draw up contracts doradzać w sprawach prawnych to advise on corporate regulations zamawiać zapasy to order the supplies zwiększać ilość produktów to improve the product range współpracować z fabrykami to cooperate with the factory units organizować kontrolę jakości to organise quality control przeprowadzać badania rynkowe to carry out market research prowadzić kampanie reklamowe to run advertising campaigns być odpowiedzialnym za serwis to be responsible for after-sales care Exercise four ♪ 22 Now answer the questions about the company’s structure. 1.

- What does the Administration Department provide? - …

- It provides office services, such as typing and photocopying. 2.

- What kind of record does the Accounts Department keep? - …

- It keeps a record of all payments made and received. 3.

- What does the Finance Department deal with? - …

- It deals with taxation, investment and cash management. 4.

- What is the Personnel Department responsible for? - …

- It’s responsible for recruitment and selection. 5.

- What does the Legal Department advise on?

18

- …

- It advises on corporate regulations. 6.

- What does the Purchasing Department order? - …

- It orders all the supplies needed by the company. 7.

- What does the Research and Development Department improve? - …

- It improves the company’s product range. 8.

- What does the Production Department organise? - …

- It organises quality control. 9.

- What is the Sales and Marketing Department in charge of? - …

- It carries out market research and plans how to sell products. 10.

- What does the Advertising Department run? - …

- It runs advertising campaigns. Exercise five ♪ 23 Asking for and giving permission. Listen and repeat the sentences.

- Can I leave earlier? - Could I use the computer? - May I open the window? - Is it OK if...? / Is it all right if...? - OK. / Yes, sure. - Yes, of course. - No problem. - I’m afraid not. - I don’t think that’s a good idea. - I’d rather you didn’t. - Do you mind if…? - Not at all. / Go ahead. - Do you mind if I close the window? - I do, as a matter of fact. - Would you mind if I didn’t do it today? - Actually, I would.

GLOSSARY Do you mind if...? / Would you mind if…? – Czy masz / miałbyś coś przeciwko, jeśli…? I do, as a matter of fact. – Prawdę mówiąc mam. Actually, I would. – Tak naprawdę, to miałbym.

Not at all. – Wcale. / Oczywiście, Ŝe nie. Go ahead. – Nie.

19

LEARN Company structure

LEARN Business Cards

20

Lesson 6 Telephoning Exercise one ♪ 24 Listen and repeat the expressions.

1. Starting the call:

- Hello. This is Steve Brown. - Can I speak to Mr Wood, please? - Speaking. - I’d like to speak to Ann Baker. - Who’s calling? - I’ll get him. - Nice to hear from you. - How are you? - How are things?

2. Connecting: - Can you put me through to

Accounts? - What’s the extension? - Hold on, please. / Hang on, please. /

Just a minute. - The line’s free now. I’ll connect you. - Putting you through. - The line’s busy. / The line’s

engaged. - Will you hold?

3. Saying why you are phoning: - The reason I’m phoning is … - I’m phoning to ask … - I’m calling about the invoice.

4. Offering help: - He’s out at the moment. - He’s tied up at the moment. - Can I take a message? - Can I leave a message? - You’re very faint. - Could you read that back to me? - Can you bear with me for a second

while I find the information?

5. Finishing the call: - I’ll call back later. - I’ll get back to you first thing. - Right then… - Anyway… - Give me a ring if you have any

problems. - Let me know if there is anything I can do. - Thank you for calling.

GLOSSARY How are things? – Co słychać? an extension – numer wewnętrzny Hold on. / Hang on. – Proszę czekać. to put somebody through – połączyć engaged – zajęty to be tied up – być zajętym You’ re faint. – Słabo cię słychać. to bear with somebody for a second – okazać chwilę cierpliwości to get back to somebody first thing – wrócić do kogoś z samego rana

21

Exercise two ♪ 25 Now take part in a telephone conversation. Listen to the instructions.

- MDM Technologies. (Say that you’d like to speak to Mr Ernesto Garrone.) - … - Hello. Can I speak to Mr. Ernesto Garrone, please? - Who’s calling please? (Introduce yourself.) - … - Michael Shaw. - Hold on. I’ll put you through… Well. He’s tied up at the moment. (Ask when you could call back.) - … - When can I call back? - Try in two hours. (Say that you are busy then and ask if you can leave a message.) - … - I’m busy then. Can I leave a message? - Certainly . (Say that you are phoning about his presentation at the conference in Frankfurt.) - … - I’m phoning about his presentation at the conference in Frankfurt. - Yes… (Ask if he’ll need an overhead projector and a display stand.) - … - I’d like to know if he’ll need an overhead projector and a display stand. - OK. I’ll make sure he gets the message. - (Say that you are looking forward to hearing from him and thank the secretary for

helping.) - … - Right then. I’m looking forward to hearing from him. Thank you for your help. - Thanks for calling, Mr Shaw.

Exercise three ♪ 26 Listen and repeat the expressions. Then repeat the sentences giving instructions how to use a mobile. uruchomić to assemble To assemble your phone, first insert the SIM card. włoŜyć to insert Then insert and charge the battery. podłączyć to connect Connect the charger to the phone. ładować to charge Allow 2 hours for the battery to charge. uaktywnić to activate To activate the services in your phone, enter the PIN. przytrzymać to hold To turn the phone on and off, press and hold the “start” button. wybrać to select At first set-up, select the language for phone menus. wprowadzić to enter To make a call, enter the phone number and press “Call”. wcisnąć to press Press “End call” to end the call. odebrać telefon to answer To answer a call, open the phone.

22

LEARN Saying Numbers – Part I

Phone / fax / bank account / credit card/

flight numbers Dates

676051 – six seven six, oh five one 778623 – double seven eight, six two three LH 4593 – L H four five nine three

Thursday 18th –Thursday, the eighteenth 31st August – the thirty-first of August / August the thirty-first 1997 – nineteen ninety-seven 2004 – two thousand and four

Money Times €121 – one hundred twenty-one euro €29.94 – twenty-nine euro, ninety four 99p – ninety-nine p /pi:/ £75 – seventy-five pounds £12.99 – twelve pounds ninety nine

Measurements 15 km – fifteen kilometres 18 1/2 cm – eighteen and a half centimetres 30 m2 – thirty square metres 60 x 90 cm – sixty by ninety centimetres

5:30 – five thirty / half past five 7:45 – seven forty-five / a quarter to eight 9:20 – nine twenty / twenty past nine 6:08 – eight minutes past six In plane or train timetables, official announcements – the twenty-four hour clock is used 14:00 – fourteen hundred hours 06:00 – oh six hundred 07:05 – seven oh five 16:20 – sixteen twenty

Height / Weight Temperatures He is five feet eight (inches tall). I’m fifty-five kilo.

7o C – seven degrees Celsius above zero -20o C – minus twenty degrees Celsius

LEARN Saying Numbers – Part II

Cardinal numbers Fractions 1/2 – a half 1/3 – one thirds 1/4 – one quarters 2/3 – two thirds 3/4 – three quarters 15/9 – one and five ninths

Decimal fractions

175 – one hundred and seventy-five (US: one hundred seventy-five) 201 – two hundred and one (US: two hundred one) 1,000 – a thousand 1,030 – a thousand and thirty 1,100 – one thousand, one hundred / eleven hundred 3,872 – three thousand, eight hundred (and) seventy two 1,000,000 – a million 1,000,000,000 – a thousand million (US: a billion)

0.5 – nought point five, or point five (US: zero point five) 8.06 – eight point oh six (US: eight point zero six) 24.375 – twenty-four point three seven five

Calculations - small numbers, and in a conversational style

Calculations - larger numbers, and in a more formal style

2 + 2 = 4 7 – 4 = 3 3 x 4 = 12 9 / 3 = 3

two and two is/are four four from seven leaves / is three, or seven take away four leaves/is three times four are twelve nine divided by three equals three

112 + 66 = 178 619 – 80 = 539 14 x 60 = 840 900 / 30 = 30

a hundred and twelve plus sixty six is/equals a hundred and seventy eight six hundred and eighteen minus eighty equals five hundred thirty nine fourteen times sixty is/makes eight hundred and forty or in a more formal style: 14 multiplied by 60 equals 840 nine hundred divided by thirty equals thirty

23

Lesson 7 Making arrangements Exercise one ♪ 27 Listen and repeat the sentences.

1. Making appointments:

- I’d like to make an appointment. - We need to arrange a time for the next meeting. - What day would suit you? - Are you free next Wednesday? - I’m tied up on Wednesday. - How about Tuesday? - I can make Tuesday. - Is 11 a.m. convenient? - Can we meet later? - How about 2 p.m.? - That’ll be fine. - Where shall we meet? - Let’s make some arrangements.

2. Rescheduling a meeting: - I’d like to reschedule the meeting. - I should be seeing Mr Brook on Tuesday at 2 p.m. - Unfortunately, something’s come up. - I’m afraid I can’t make it then. - I won’t be able to make it. - Would you like to fix another time? - When would it be convenient? - When would it suit you? - I can manage Thursday, any time. - OK. I’ll pencil it in and check if Mr Brook can make it then. - I’ll wait to hear from you. - Can you confirm the change? - I’m sorry to be a nuisance. - The meeting is off. - The meeting has been cancelled.

GLOSSARY to make an appointment – umówić się na spotkanie to suit – pasować to be tied up – być zajętym to make – dać radę (się spotkać) convenient – dogodny, odpowiedni to make arrangements – umówić się, ustalić to reschedule – przełoŜyć Something’s come up. – Coś mi wypadło. to fix another time – ustalić inny termin to pencil something in – zapisać coś to confirm – potwierdzić a nuisance – ktoś uciąŜliwy, sprawiający kłopot to be off / to cancel – być odwołanym, odwołać

24

Exercise two ♪ 28 Now take part in a telephone conversation and arrange a meeting with the manager. Listen to the instructions.

- Anything I can do for you? (Say that you’d like to make an appointment with the manager.) - … - I’d like to make an appointment with the manager. - What day would suit you? (Suggest Wednesday.) - … - How about Wednesday? - OK. He’s tied up in the morning but you can meet him after lunch. (Say you can’t make it then.) - … - I’m afraid. I can’t make it then. - Well, hold on a minute… (Ask if you could fix another time.) - … - Can we fix another time? - Certainly . How about 6 p.m.? (Say it suits you and thank the secretary.) - … - 6 suits me. Thank you very much. - You are welcome. Shall I explain how to find the office? - (Say it won’t be necessary.) - … - It won’t be necessary. Thank you. - Fine. See you then.

Exercise three ♪ 29 Offering help. Listen and repeat the sentences.

- Shall I send the letter for you? - Let me do that for you. - Would you like me to help you? - I’ll do it for you. - Thank you very much. / Thanks a lot. - That’s very kind of you. - No thanks, it’s all right. - That’s OK, thanks. - No thanks, I’ll manage. - That’s kind of you, but I can do it myself.

25

LEARN Commercial Correspondence Letterhead

CMA Debt Organisation 110-112 Cromwell Road, London SW7 4S Tel: 071 444 3131 Fax: 071 444 3245

References Our ref: CL/32/08 Date 23 December 2008

Addressee’s name and address Mr Alan Bergson Director Head of Client Management Central Europe Deutsche Bank AG Narodni Trida 13 Prague Czech Republic

Salutation Dear Mr Bergson,

Subject title Visit of Mr Gilbert Barnes, Executive Director, CMA Debt Organisation

Body of letter Due to a change of programme, Mr Gilbert Barnes will not be arriving in Prague on 5 January. Would it be convenient to re-schedule your meeting with him for 7 January at 11.30 a.m.? Please contact me to confirm that this is possible or to suggest an alternative time.

Complimentary close Yours sincerely,

Signature Janet Stephens

Company position Personal Assistant to the Executive Director

Enclosures Enc. Executive Director’s itinerary

Copies c.c. Martin Hardy, CMA Debt Organisation, Prague