an intensive 2-week training course building core

Building Core Leadership & Supervisory CompetenciesGenerating Value, Maximizing Growth andImproving Performance as a Leader

An Intensive 2-Week Training Course

This course is Designed, Developed, and will be Delivered underISO Quality Standards

08 - 19 Dec 2019, Dubai

29-J

UL-

18

www.petroknowledge.com

WHY CHOOSE THIS TRAINING COURSE?

An important role in any organisation is that of the Supervisor. But what does it mean to be a Supervisor, and how can you improve on your performance?

This essential training course has been developed to ensure that delegates attending the course within the Supervisory role, fully understand their job, the requirements for the organisation and in so doing become better-performing Supervisors in their role. It concentrated on the key aspects of what being a Supervisor entails, focusing on leadership, management and how to be more effective in the workplace. This PetroKnowledge course will also involve focusing on communication and interpersonal skills as well as problem solving techniques and performance management. There will be emphasis on team Work and team building to ensure all-round development. This is essential development for anyone in the Supervisory role.

This training course will highlight:

• Understanding leadership and how this differs from traditional management techniques

• How to improve your self-awareness through knowledge and understanding

• The art of managing people through excellent interpersonal skills and communication techniques

• Tools and methods for developing increased performance management

• Techniques for productive time management and problem solving

• Dynamics of a high performing team; assigning roles and structure

THE STRUCTURE

This comprehensive training course consists of two modules which can be booked as a 2-Week Training event, or as individual, 5 Day courses.

Module 1 - Building Leadership Core Competencies

Module 2 - Building Core Supervisory Competencies

WHAT ARE THE GOALS?

By the end of this training course, participants will learn to:

• Understand the differences in leadership and management and be aware of your own self-understanding

• Identify your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge

• Apply time management techniques and problem solving models to improve decision making

• Develop powerful interpersonal techniques to improve communication and manage others effectively

• Apply coaching and feedback techniques to increase people performance management

• Improve team cohesion and impact on production through your management and actions


Building Core Leadership & Supervisory Competencies

WHO IS THIS TRAINING COURSE FOR?

This training course is suitable to a wide range of professionals but will greatly benefit:

• Newly promoted Supervisors• Experienced Supervisors with no or little formal

training• Persons who are expected to be promoted to the

Supervisory level in the very near future

HOW WILL THIS TRAINING COURSEBE PRESENTED?

Participants to this PetroKnowledge training course will receive a thorough training on the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during the course. In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used.

QUALITY CERTIFICATION

The PMI® Registered Education Provider logo is a registered markof the Project Management Institute, Inc.

Clear Concepts. Clean Environment.

Member of

Membership No.: 125094


MODULE I - BUILDING LEADERSHIP CORE COMPETENCIES

Day One: Leadership: Self-awareness to Growth

Day 1 focuses on the leadership core competencies around you: your own self-awareness, personal power and leadership style. Using this information you can then begin to develop yourself to become a more effective and inspirational leader.

Key behaviours

• Self-awareness• Leadership style• Competency development• Personal power• Self confidence• Personal Development

Topics to be covered

• Defining Leadership• Competencies of great leaders• Leadership styles, attributes and qualities• VUCA leadership: the new normal• Personal power and emotional intelligence• Self-understanding to SWOT• Leadership Assessment

DAILY AGENDA

Day Two: Leading through Positive Interaction and Influence

By definition, Leaders are great influencers. Having gained a clear insight into your self this day will focus on applying further core leadership competencies around positive interpersonal and influencing for success.

Key behaviours

• Interpersonal skills• Influencing through personal engagement• Accurate Listening• Non-verbal communication awareness• People negotiation


• Developing positive inspirational leadership• Psychology of personal interaction and motivation• Key interpersonal and engagement techniques• Influencing skills and methods• Social Networking: how to work the room• The art of social negotiation


Day Three: Client Relationship Building

Great leaders have strong networks to work with, utilize and support them. They build trust with others and through this improve their leadership power and standing. This day will focus on the key leadership competencies of building wider relations in business.

Key behaviours

• Customer and Client focus• Accountability and Consistency• Business Influencing• Business communication• Partnership building


• Defining your key clients and customers• 5 key fundamentals of lasting client building• Networking and business influence• Social media and business communication to build

relationships• Developing long-term partnerships through trust

and integrity

Day Four: Leadership for Sustainable Growth

In order to move the organisation forward and promote growth the core leadership competencies of the leader will involve setting direction and ensuring the delivery of objectives to individuals and teams. This day will focus on these key leadership areas.

Key behaviours

• Setting direction• Goal directedness• Results orientation• Role allocation• Inspiring communication


• Creating an environment for growth• Forming vision and values• Defining Organisational Aims, Goals, and Targets• Developing and cascading clear business objectives• Communicating the message as a leader

Day Five: Leading Organisational Success

The final day of the training programme will focus on leading the organisation through setting the wider organisational direction; as well as the core leadership competencies of the importance of succession planning to ensure sustainable growth.

Key behaviours

• Facilitating change• Strategic planning• Organisational Sustainability• Future planning• Future personal development


• Leading through change• Strategic and future planning• Organisational Planning: Succession Planning for a

sustainable future• Celebrating organisational success• Next steps


DAILY AGENDA

Day Seven: Problem Solving, Decision Making and Time Management

Day 7 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others.

Key behaviours

• Problem Solving• Decision Making• Risk analysis• Time Management• Resource allocation


• Defining problems• Assessing risks and analyzing problems• Problem solving models and techniques• Decision making processes• Time problems• Prioritizing your time and others• Allocating resources

MODULE II - BUILDING CORE SUPERVISORY COMPETENCIES

Day Six: The Importance of the Supervisory Role in the Organisation

Day 6 will cover the key supervisory competencies surrounding self-awareness leading to the internal competency of self-management.

Key behaviours

• Role identification• Self-awareness• Personal Confidence• Integrity• Knowledge management


• Supervisory role: importance in organizational success

• Managing or Leading as a Supervisor?• The Power Bases of the Supervisor• Supervisory characteristics, competences and

behaviours• Inspiring change and innovations leading to

continuous improvement• Personal Accountability, Reliability, Integrity and

Honesty


Day Eight: Mastering Communication and Interpersonal Skills

Day 8 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication. In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully.

Key behaviours

• Interpersonal skills• Influencing through personal engagement• Accurate Listening• Non-verbal communication awareness• Conflict resolution• People negotiation


• Overcoming communication barriers• The power of questions• Active listening skills• How to influence the outcome/effects of others• Persuasion and negotiation: keys to personal

influence• Conflict management: managing conflict assertively• Effective meeting skills

Day Nine: Managing your Team and Others for Results

A Supervisor is only as good the team they manage. This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance.

Key behaviours

• Interdependence• Team dynamics• Group thinking• Motivation• Delegation


• Factors for enhanced Team development• Increasing team performance• Group dynamics• Job enrichment and motivation• Effective delegation of tasks

Day Ten: Developing your Team and Others

This final day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence.

Key behaviours

• Development of others• Development planning• Coaching• Giving Feedback• Enhanced performance


• How people learn• Positive development: training and development

planning• Coaching for personal and team growth• Giving powerful feedback to increase optimum

performance• Next steps

OFFICES:

Middle East:P.O. Box: 135120,Abu Dhabi, U.A.E.Tel: +971 2 557 7389

Europe:AB25 1HF, 1Berry StreetAberdeen, Scotland, UKTel: +44 1224 841557

USA:Pennzoil Place700 Milam, Suite 1300 - North TowerHouston, Texas 77002, USATel: +1832 871 5091

E: [email protected]

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Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form.

REGISTRATION DETAILS

Family Name: ____________________________________________ First Name (Mr./Ms.): _________________________________________Position: ________________________________________________ Company: ____________________________________________________Mailing Address: _______________________________________________________________________________________________________Telephone:____________________ Mobile: _____________________ Fax: ________________________ Email: ________________________

BOOKING TERMS & CONDITIONS

Booking• Bookings for courses can be made via our website (petroknowledge.com) or by contacting our Registration Desk on

+971 2 5577389 or at [email protected]• For on-line bookings, please select the course that you require and click on the “Register Now” button, following the

instructions step by step• Upon receipt of booking in order, enrolment on the respective training course will be confi rmed by Registration Team

with all necessary documentation

Invoicing and Payment• Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments

served during entire training. Accommodation charges are not included in the course fees• Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted• Invoices will be sent via email/courier to the ID/name and address provided• We prefer to have the fees payment in our account before the start of training course. However, if your company has a

different payment policy, the same should inform us in advance• The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates

Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice• Please note that we do accept payment by cash, in USD or AED, only for the last minute bookings

Cancellation of Courses• It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published

fees due to unforeseen circumstances and we reserve the right for such changes• Any amendments will be advised before the course start date and any bookings already paid in full will not be subject

to increased fees

Cancellation by Client• Once you have completed your booking, received your confi rmation of enrolment and a dated payment Invoice, you

are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms• All cancellations must be received in writing at [email protected] and [email protected] at least 14

days prior to the training• After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate

nominates a substitute on the same course, shifts to next session of the course or moves to a new course• For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit

note issued which can be used against future course fees• A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made

outside of the statutory cancellation period

Attendance Certifi cate• The daily course schedule should be accurately followed to ensure undeterred implementation of our training• All delegates, who participated in their course throughout, will receive the Certifi cate of Completion on the last day• Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly• An absence of three (3) or more sessions of the course will invalidate your eligibility for the Certifi cate of Completion

AUTHORISATION

Authorisation By: ______________________________________________________________________________________________________Position: ________________________________________________ Company: ____________________________________________________Mailing Address: _______________________________________________________________________________________________________Telephone:____________________ Mobile: _____________________ Fax: ________________________ Email: ________________________

4 DATE VENUE FEE($)

08 - 19 Dec 2019 Dubai - UAE 9,900

This fee is inclusive of Documentation, Lunch and Refreshments


an intensive 2-week training course building core

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