amr cv
TRANSCRIPT
Nationality: EgyptBirth Date: 11 sept 1990Age: 25Contact details: 0097466539941E Mail: [email protected] Address: Doha, Qatar
Amr Alaa Eldin Ammar
Customer Service, Sales and Marketing,Public Relations
CAREER OBJECTIVE
I am specialist in marketing, sales, customer service, and public relations. I acquire the key skills, experience and expertise of achieving customer’s satisfaction, needs and to meet the sales expectations. Seeking a position to implement multiple benefits of acquired sales, marketing, customer services and public relation expertise, and comprehensive presentation and communication skills. Best fit position would be customer services specialist, sales and marketing representative.
KEY SKILLS
Hard working, committed and self-oriented Representable and very well communicator Self-motivated and acquired team work spirit Acquired appropriate academic qualification and relevant training Creative and passion to the Job objectives Fast learner and highly motivated
WORK EXPERIENCE
Customer service Feb 2013- August 2015Vodafone, VIS, UK account. My role in company:. Explaining bills to customers.. Offering products and services.. Maintain customer satisfaction. . Handling complains and escalating cases if needed. Follow up with customers to make sure their issue is resolved.. after achieving KPIS for 5 month in a row I was promoted to a special teamNamed CRT Customer Resolution team, I was responsible of handling complains an Escalations raised, offering compensations when ever needed and making sure Customer case is resolved.Then I was promoted to a floor walker for 6 month and then to a team leader. Event organizer at Advennture company Sept 2015- October 2015Arranging the High Tech Expo event took place in
QNCC Turkey-Qatar My role:. Inviting Qatari companies to the event. Arranging Business to Business meetings for the Qatari companies with Turkish ones based on field of each company.. Collecting feedback from the Qatari representatives.
EDUCATION / PROFESSIONAL TRAINING
University East London (UEL) Bachelor in business information systemsGraduated July 2012
Training Courses Customer connection & hearing what people say
Trainera learning consultant12th of August 2015
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Nationality: EgyptBirth Date: 11 sept 1990Age: 25Contact details: 0097466539941E Mail: [email protected] Address: Doha, Qatar
Amr Alaa Eldin Ammar
Customer Service, Sales and Marketing,Public Relations
Spoken LanguagesArabic: FluentEnglish: Fluent
Computer skills:Dream WeaverCitrixCrystalSiebelMicrosoft office ( Word, Excel, Power Point)
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