wildix x convention 2018 - slides

Wildix Convention 2018

Steve Osler2017 Review

Dimitri OslerNew Products

Back to 2002 - The Problem

No advantages for the business

No efficiency

No security

Walking Vendors 2003

-80 % + 1 sell out -5000 employees

Walking Dead Vendors Today

-90 % + 3 sell outs -7000 employees

-60 % + Chapter 11 -6000 employees

Why you should kill your cash cowBefore two guys in a garage do it for you.

Abhishek Madhavan

Hey! How do we pay our bills on these “nice” words?

VoIPTruz - VoIPChav

Things have changed?Yes - many of them no longer exist

The Problems for Customers

No advantages for the business

No efficiency

No security

The Problem for You

Why does Wildix exist?

To revolutionize the way companies communicate in order to bring real

value (MONEY !) to System Integrators and their customers

Our reason to exist is YOUR success and the success of YOUR customers

How to do it? 3 Golden Rules of Wildix

1 - Business Make money by finding and Retaining more customers

Kite - ubiconf

2 - Improve Efficiency (for customers and partners)Lean UC - get rid of everything unneeded

Simplicity

No Native Apps

Web Collaboration

Mobile apps (but never for BB and Windows Mobile �)

5 years warranty

No SBC / No VPN

3 - Secure By Design

Why does Wildix exist?

Wildix Technological Achievements

What has the Wildix Ecosystem achieved by applying these golden rules of Wildix?

the First one to use only SIP (2005) no MGCP - H.323 - IAX2 - HFA (CorNet-IP)

the First one to not require an SBC / VPN in ANY installations (2006)

the First one to support t.38 for faxes and fax server developing callweaver (2006)

still having a record quality in fax deliveries

the First one to give up usage of boards and using only media gateways (2007)

the First one to use Web for Collaboration with all the features inside (2009)

the First one to create an SMB multi-site chat, fax server, presence, telephony presence solution ALL IN ONE box (2009)

the First one to provide the most complete HW solution (2009)

the First one to create a secure / redundant / auto roaming solution - WMS Network (2010)

the First one using WebRTC in UC Platform (2012)

the First one to provide a video conference platform completely integrated with ALL the Unified Communications platforms installed (2014)

the First one to offer a 5 years warranty which benefits the System Integrator (2016)

the First one to offer a revolutionary deployment mode for HW / VM / Cloud and Hybrid for OPEX and CAPEX (2016)

the First one to provide a completely automated deployment provisioning mode for phones and media gateways (2017)

the First one to implement 2FA and SSO for Google and Office 365 in a Unified Communication Solution (2017)

Your Results 2017What you have achieved, by applying the Wildix Golden Rules

Ivan Ardia - CEO Elsitel - Rome

HOW did we achieve this?The simplest license model to help you avoid making any mistakes in the quotations.

The pricelist that fits on a single page reducing the possible mistake in quotes

Credit from the beginning to help the company cash flow

A portal at your disposal to make quotations, orders, create cloud or on-premise system, apply for RMA and open support ticket.

Optional 5-year warranty the customer gets for free ONLY if they subscribe a support contract WITH YOU for the same period.

A full portfolio of products to keep your profit equal or above 35% on everything you’ll sell.

Trainings and consultancy

And many others

HOW did we achieve this?

2018 Ecosystem Goal?

We want YOU to increase YOUR profit in 2018 by minimum 30% - we have a secret weapon for you, hold on a few minutes more …

Tech News 2018

Wildix Business Intelligence - WBI

Stay ahead of competition with AI

Voicemail TranscriptionRead any voicemail in your email - reply easily

TrueCallerAlways know who calls you even if you don't know them or they call from a new number

Personal AssistantVoice AI informs callers of your plans and status

More features to come during the year

Wildix Business Intelligence (WBI)

coming soon...

Automated AttendantAllow callers to say and reach who they are looking for

(DIAL BY NAME)

Live Voice IVRCreate Interactive Voice Responses which require

customers just to use their voice

Social Look up Know more about contacts- Facebook - Linkedin accounts.

Fully GDPR compliant!

Call Recording Transcription

Save a transcription of all recorded calls

Allows easy look up of any important info

ubiconf recording transcription

Save the transcription of all ubiconf conferences, perform look ups to know who said what, prepare a

written review of any meeting within minutes

TTS Lite

Basic License - Monthly or Yearly Subscription

High quality recordings in any language

50+ professional speakers available at any time

TrueCaller - Social Integration - Personal Assistant - Voicemail Transcripts

Premium License - Monthly or Yearly Subscription

600 Audio AI usage sessions / 2 hours per month

Wildix Business Intelligence - WBIRecurrent Revenues

CollaborationImprove Efficiency

Web Push NotificationsFirst Web UC Platform integrating push call / chat notifications which work even when the Collaboration tab is closed

Answer or Reject right from the notification!

Voicemail Push Notifications

Available in Web Collaboration in 3.87

Coming soon for iOS and Android

Multiple voicemails

Manage your voicemail, shared voicemail, your colleagues voicemail from Collaboration and WP Phones

April 2018

Call - Chat Groups Status Sync

Become available in call - Kite chat groups by simply changing your

status (login - logout - pause)

Inform other team members when you will be available again after wrap up

Cancel wrap up by changing your status

Auto Pause Call Group membersSet to away / unavailable users who do not answer

Call Barge / IntrusionListen to an ongoing conversation and give suggestions to a colleague

right from Collaboration

Quick Status Set

Create pre-defined statuses including the duration

• Coffee Break • Custom Wrap-up • Lunch Break

Call Continuity

Switch the call to any device right from Collaboration

coming in April 2018 for iOS and Android

CollaborationComing soon...

Persistent Chat Conferences

They never disappear

Invite colleagues - customers via Kite

Upgrade at any time to a ubiconf video / audio

conference

Google - Office 365 Calendar

Allow the system to automatically manage your

presence and status

Inform callers of your current activities in realtime thanks to

WBI Personal Assistant

Call Group Shared Call HistoryAll team members share the call group call history

June 2018

Call Group ViewSee the status of call groups from inside collaboration

June 2018

Collaboration Mobilefor iOS and Android

2017 Highlights• iOS Callkit - call from phonebook, siri,

call interruption protection, headset integration

• Android Native Call Control - call interruption protection, headset integration

• File Sharing

2017 Highlights

• Intercom / Security Cameras integration

• Android app BLF tab

• Reduced answer time in the latest 3.86

2017 Mobile Records

First Unified Communications App updating Geolocation in the background

First Unified Communications App showing in presence Mobile Calls (Android Only)

Collaboration MobileComing soon...

New iOS App

New App completely rewritten using Swift

iPhone X Design Support

Faster - Decreased Battery Usage

Improved UX

Beta - Jan 2018

Chat / Video Conferences

Group Chats inside apps

Video Conference Support for iOS

2FA and Google Office 365 Sign-On

Increased security via 2 Factor Authentication

Single Sign-On using a Google or Office 365 account

(already available for Microsoft AD and IBM

Domino)

Firewall Bypass

Standard Based (no VPN)

Allows audio - video connection to the PBX when

RTP traffic is blocked by operators

Wildix HeadsetDeveloped in collaboration with leaders in Headset manufacturing

Re-designed for best background noise mic cancellation in offices / open spaces

Improved WHSNew enlarged leather pads included in the box

Foam pad included for increased comfort in case of long usage

Increased comfort and audio isolation

VisionThe first WebRTC Desktop Phone - re-invented

Vision HighlightsFaster quad core cpu

Improved camera

Android 5.1

Headset USB Audio Support

Headset 3.5mm can be used together with handset

CEE - FCC Ready

Vision USB AudioEHS on Jabra, Plantronics, Sennheiser and Wildix USB Headsets Models

Higher Definition Audio compared to Bluetooth

Full mute - volume - call control integration

Intercom Door Unlock - Video Preview

See who is in front of the door on Vision - Android - iOS

Quick door unlock as in Apple Home Automation

Video is enabled automatically upon answer

High Quality communications thanks to direct RTP video / audio

Browser

Mobile Apps

BrowserMobile apps

Doorphone

W-AIR HeadsetThe wireless headset with the largest coverage area

W-AIR HeadsetComplete roaming over any W-AIR Network up to 250 Base Stations

CAT-IQ HD Audio Quality

Easy Call continuity

Faster Pairing procedure ever

CEE - FCC Ready

W-AIR HeadsetCall Answer

Call Hang Up

Call Continuity

Call Hold / Unhold

Mute / Unmute

Call refuse

Call switch

W-AIR Headset

Call Generation from Collaboration

Call Control from Collaboration

Call Generation from Android and iOS apps (March 2018)

Dial by Name via Speech Recognition

Included for users with Premium Monthly and Yearly

W-AIR HS & WBI

Available probably later this year

KiteFind and retain customers

Kite - Find and retain customers

Chat Transcript

Google Analytics

Kite - coming in 2018

Out of work / Welcome Message

Screen Sharing without local PC Admin Account

Share a specific App via Screen Sharing

ubiconfWebRTC video conference by Wildix

120 degrees

Wide Angle

HD 1080p camera

Adjustable camera vertical angle

Integrated Echo Cancelling

ubiconf Huddle

Plug&play

One USB cable for power and data

Easy volume and mic controls

Mute indication

ubiconf Huddle

Volume range up to 94dBA

Frequency response: 300 to 3400Hz

Omnidirectional mic

360 degrees Wideband HD Speaker

Up to 3 meters mic coverage

ubiconf Huddle

Available maybe later this year

new ubiconf dial-in numbers

ubiconfFacebook and YouTube Streaming

Conference recording

File sharing

ubiconf 2018Google and Office 365 Calendar Sync

Share specific app via screen sharing

Remote screen control during a presentation

ubiconfwhat’s next?

ubiconf stationConference station with up to 3 displays for remoteand local presentations

• Plug&play • 4K display ready • HD camera

ubiconf stationBest encryption dtls VS srtp

Full WebRTC

VP9 Codec HW Support

Fully Integrated with PBX phone calls

Works with dial-in numbers

Install in minutes instead of days

ubiwebinarwebinars with up to 100 participants by Wildix

ubiwebinarInvite up to 100 guests

Welcome video for guests

One or more moderators

Allow remote interaction (raise-hand)

W-PAWildix Public Announcer & Amplifier

W-PA10 W output via PoE

30 W output via power adapter

PoE - two ethernets LAN and PC port

Two triggers (switches)

One outputs (door opener)

Advanced scenarios

Paging via multicast

Intercom

Custom applications

Door phone

Ringtone amplifier

GDPR?We got you covered - learn more during the Technical

Point this afternoon

Fully Compliant in 3.88 - March

Wildix Management PortalTime is money

Wildix Management Portal

Auto upgrade (DONE - more improvements coming)

Single sign-on to PBXs via WMP

Cloud back ups for all PBXs covered by maintenance

Support 24x7for all PBXs covered by

maintenancecoming June 1 and forever with you

Secret Weapon 2018Follow it and increase your revenue by minimum 30 %

Secret Weapon 2018Agree to a sales target for 2018

get a discount up to 30 % increase YOUR profit

Monthly follow ups with Area Manager to keep the sales flowing

For targets bigger than 100k - 1 private hour with Dimitri per year

Selfie Time

Ascom closes digital information gaps allowing for the best possible decisions anytime and anywhere.

Ascom Mobility

Work flow mobile & mission critical solutions

Mobility

IntegrationInfrastructur

Unite Platform

WiFi 802.11 a,b,g,n

UMTS / 3G

Patient system

Alert trac & positioning

Work flow Set up

Event viewer

3rd party devices

Assign engine

Mobility devicesEvery handset for every vertical segment

GSM & VoWiFi MobilityDECT mobility

IP-PBX

Nurse call

Enterprise LAN

TDM-DECTBase Stations

DECTHandover

DECTHandset

IP-DECT Gateway

IP-DECT Access Points

External integrations

ASCOM IP-DECT Basic building blocks:

• IP-DECT Infrastructure ➢ IP-DECT Access points ➢ IP-DECT Gateway ➢ TDM-DECT Base stations

• DECT Handsets • Unite Middleware

Ascom IP-DECT: System overview

IPDect multi-site systems

Enterprise LANIP-PBX

2000 BS x Site4000 Users x Site1000 Masters x CompanyMulti frequency band

20000 users by centralize management

Mobility

Together is better!Utilizes the best attributes of both DECT and Wi-Fi to achieve greater levels of performance and reliability.

▪ Telephony and critical messaging over DECT ▪ Interference-free communication on dedicated network. ▪ Built-in QoS and seamless handover.

▪ Applications over Wi-Fi▪ High speed access to local area network, including

backend servers for management information systems (MIS) and other applications

Opening an “express lane” for mission-critical communication

126 D E C TWi-Fi

Floor 2

Thank you!Tiziano Pigozzi

Wireless Solution Product Specialist

tiziano.pigozzi@ascom.comTel. +39 055 051 2161Mob. +39 3939811497

Paolo PirottaMarketing & Communication

Specialistpaolo.pirotta@ascom.com

Mob. +39 3336894095

Per richieste di materiale ed ulteriori informazioni

scrivere a:Umberto ValenteWireless Solution Sales & marketing

umberto.valente@ascom.comTel. +39 055 051 2161Mob. +39 393 9607553

Don’tloseyourmind!It’stimeforthe

Next-GenDigitalCustomerService

WorldwildWildixConvention12Jan2018

AboutUs

Ellysse,thecontactcentersoftwarevendorsince2002

CoreBusiness:ContactCenter

Technologiestosupportusersintheirdailyactivities

Web Purchase Reservation of medical

appointments

Device configuration

Support for tracking

CUSTOMEREXPERIENCEBESTINCLASS

Emergency Number

Bank informations

MARKETTREND

Markettrend:UserExperience

UserExperienceinthe’80th

INTERFACEFORSPECIALISTS

Facebook

Netflix Instagram

Markettrend:UserExperience

UserExperienceinthe2018

MarketTrend:TransformationthroughGenerations

In2016:9channelchoicesthenorm,willriseto11by2018

Phonevolumeshavedroppedby17%since2015

Source:«DimensionData’s2017GlobalCustomerExperienceBenchmarkingReport»

In2013,themajorityofserviceproviderssupportedjustfivecontactchannels

MarketTrend:integrationwithIOT

EvolutionofIoT:20.4billionsofdevicesconnectedby2020(http://www.gartner.com/newsroom/id/3598917

ANINCREASINGLYIOTCUSTOMERSERVICE

Changes in a Contact Center: • More agents • Agent with best skill • Multichannel (chat,email, phone…) • Interaction with NEW device: tv, car,watch, games…

Technological Trends

Technologicaltrends:Webrtc

SINCE2011Project of Google and today supported by

Chrome,Opera,Firefox,Android,iOS

• No VPN• No client to be installed• No telephone to be installed• Plug&Play

• Cloud-Ready• Omnichannel (Audio, Video,

Chat, webcall from web…)• Multibrowser, Multiplatform,

Multidevice

WebRTC is a free open project that provides browsers and mobile applications

with Real-Time Communications (RTC) capabilities via simple APIs.

THE POWER OF CONTACT CENTER WEBRTC

Technologicaltrend:Cloud

STEP1Buy Number

STEP2Manage audio messages

STEP3Start to work!

THE CLOUD CONTACT CENTER IN 3 STEPS

CLOUDVERSION

• Up and Down scalability• Security: Encrypted communications and data• Cost Certainty: Monthly subscriptions• Audio/Data/Video Communication via Browser• Omnichannel and multidevice management• Streamlining of infrastructure: no hardware• User-Friendly html5 interface

Technologycaltrend:GoogleASR,TTS,ML

Text-To-Speech

AI on GOOGLE: Fast, large-scale, easy-to-use AI services

• Global Vocabulary • Stream recognition • Real-time or pre-recorded audio

• Read the text with excellent voice quality

• Main global languages

• GOOGLE CLOUD MACHINE LEARNING

VOICE BOTASSISTENTI VIRTUALI

EllysseSTRONG POINTS

MULTIDEVICE

WEBBASED

SELFSERVICE

WebRTC

Compliant

SOFTWARE-ONLY

PROPRIETARYINFRASTRUCTURE

OMNICHANNEL

ON-PREMISor

Available for

EllysseStrongPoints

Thanksforyourattention!

VISOCALL IP – Comunicazione all’avanguardiaSCHRACK SECONET AG

Resp. Vendite Italia Ing. Gabriele Guidi

VISOCALL IP – Modern Hospital Communication

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La nostra azienda▪ Dipendenti 2016 ▪ 549 dipendenti in tutto il mondo

▪ Fatturato 2016 ▪ 102.2 milioni di €

▪ Ricerca e sviluppo 2016 ▪ 5.0 milioni di €

▪ Indirizzo sede legale Eibesbrunnergasse 18, 1120 Vienna ▪ Anno di fondazione 1994 management buy-out ▪ Proprietà Swiss Securitas Group ▪ Settori di attività ▪ Sistemi di rivelazione incendi ▪ Sistemi di comunicazione

per strutture sanitarie

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Come la tecnologia IP ha cambiato le nostre vite▪ Il protocollo IP ha cambiato ogni aspetto della nostra vita ▪ Basta pensare all’utilizzo che facciamo oggi del telefono: Il passaggio dall'analogico all'IP non ha solo cambiato il modo in cui le nostre parole vengono comunicate, ma anche come la totalità delle informazioni vengono trasmesse attraverso il protocollo IP. ▪ Non possiamo più vivere senza strumenti UC&C. ▪ Un solo dispositivo per molteplici funzioni.

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Come la tecnologia IP ha cambiato le nostre vite▪ Il protocollo IP ha cambiato ogni aspetto della nostra vita ▪ Basta pensare all’utilizzo che facciamo oggi del telefono: Il passaggio dall'analogico all'IP non ha solo cambiato il modo in cui le nostre parole vengono comunicate, ma anche come la totalità delle informazioni vengono trasmesse attraverso il protocollo IP. ▪ Non possiamo più vivere senza strumenti UC&C. ▪ Un solo dispositivo per molteplici funzioni.

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Sistema di fatturazionee stazione di pagamento

Porta / IntercomUnità di controllo

Porta intercom

Intercom units

Video sorveglianza

Mobile guest login

W-LANHIS server

Sistema di gestione della struttura

Tapparelle Luci

Aerial head stationTV del paziente

Paging/DECT

Telefoni del personale

Telefoni dei pazienti

Telefonia

Sistema di chiamata

Monitoraggio paziente

Telemedicina

Internet, Intranet

Un passato complicato

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I vantaggi di una tecnologia all’avanguardia

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I vantaggi di una tecnologia all’avanguardia

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Tutti i servizi su un’unica infrastruttura

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Tutti i servizi su un’unica infrastruttura

Integrazione di sistemi semplice e funzionale

Dispositivi robusti per durare nel tempo

Supporto remoto

Completamente supervisionato

Sistemi certificati VDE

▪ Il progetto era già stato definito ▪ Mancavano servizi come la connessione

audio al letto tramite terminale paziente ▪ Grazie al nostro sistema adesso sono anche

integrati la telefonia e la navigazione internet al letto paziente

▪ Integrazione con piattaforma WILDIX ▪ Implementazione futura di nuove funzionalità ▪ Realizzato in tempi record

Case Study: Casa di Cura Fogliani

Risparmio assicurato▪ INSTALLAZIONE

▪ PRESA DATI VS INTEGRAZIONE INTERNET SU MODULO DI CONNESSIONE

▪ TV COAX VS INTEGRAZIONE DI TV IP

▪ TV IP STANDARD VS INTEGRAZIONE DI TV IP

▪ TELEFONIA STANDARD VS INTEGRAZIONE DI TEL IP

Risparmio assicurato▪ INSTALLAZIONE 27%▪ TELEFONIA STANDARD VS INTEGRAZIONE DI TEL IP 62%

68%▪ TV COAX VS INTEGRAZIONE DI TV IP 30%▪ TV IP STANDARD VS INTEGRAZIONE DI TV IP 35%

I calcoli sono basati su stime di progettisti con pluriennale esperienza in progetti ospedalieri e possono variare da progetto a progetto.

▪ PRESA DATI VS INTEGRAZIONE INTERNET SU MODULO DI CONNESSIONE

Referenze

PIÙ DI 50 PAESI

PIÙ DI 60.000 LETTI

Offerta speciale

Visita il nostro spazio promozionale; per il tuo progetto da realizzare riceverai uno sconto speciale!

SCHRACK SECONETCompetence on Top

LunchSee You at 2:00 PM

Please leave your translation device on your chair before leaving the room

German Panel Room B

Italian Panel Room C

English Panel Goldoni Room

French Panel Room A

Welcome

Why we must do marketing?

Company

A bunch of people trying to sell a dream

WHY would a customer buy from ME instead of buying from my competitors, or

buying nothing at all ?

What kind of marketing should a system integrator do?

How can you earn more with

marketing ?

UP-SELLING & CROSS-SELLING

actions

INCREASE frequency of

purchase

REDUCE purchase from

your competitors

03 INCREASE the lifetime

value of your customers

MICROMANAGEMENT of profits of

each customer

REACTIVATION of inactive customers

REFERRAL CAMPAIGN clone and

multiply your customers.

Marketing funnel

8985 - target database

844 - clicks

286 - requests

31 - sales

9 RULES TO FOLLOW TO SET UP

A GOOD MARKETING STRATEGY

● Always add a call to action to every marketing document you produce

Call to action: any kind of action (a discount, a gift, money, benefits…) that leads someone to another action.

Information marketing campaigns do not exist, only action marketing exists. Give something to your customers in exchange for their data.

Rule 1 : CALL TO ACTION

Leads per acquisition

● There is always a reason you can give to your customers to act now.

Examples:

● limited quantity ● uniqueness ● limited time ● special offer ● users’ needs ● technological change

Rule 2 THERE IS ALWAYS A REASON TO ACT NOW

Rule 3 A CALL TO ACTION MUST BE FULLY

THOUGHT OUT

● Give your customers detailed instructions on how to react to your call to action.

Don’t leave it to chance. Reactions must be guided.

● You need to analyze the results of every marketing activity you do.

Track every single action you do.

Understand where your contacts are coming from.

Assign to every action a different tracking number (example use vouchers or bonus cards, use dedicated phone numbers, use dedicated landing pages for each action).

Rule 4 ANALYZE RESULTS

● Brand awareness must be a consequence of your activities, not an activity.

Rule 5 BRAND AWARENESS

Rule 6

FOLLOW UP

● Always create a follow up message.

Create campaigns with more steps, you should never send something that doesn’t have a follow up action.

Target your audience.

Structure of a potential campaign:

• 3 sales letters : (the first one must attract the attention. You can use something unusual. It’s also possible to write something on the envelope)

• 3 calls : one call must occur right after the last sales letter. The others must result in an appointment

Example of marketing action + follow up action

Sales Letter + Call Data checking

Month 1

Sales Letter + Call Meeting

Month 2

Sales Letter + Call Meeting

Month 3

Rule 7 COPYWRITING

● Write effective copy.

No wordplays. You need good copy, that is well structured and scientifically thought out and planned.

Rule 8 A HIGH NUMBER OF CLICKS DOES NOT MEAN GOOD MARKETING

● Clicks, open rates and visualizations do not count for your marketing.

Clicks and open rates are not tangible results. Only conversions, actions and countable results are important to measure.

Use tools that help you to schedule your marketing activities.

Set aside one day a month to focus on your marketing efforts.

● Can be as simple as retweeting, reposting, sharing and liking industry related posts, and even scheduling a few emails and posts of your own.

When one day a month becomes tangible, then add an extra day a month, and so on.

Rule 9

PLAN YOUR MARKETING ACTIVITIES

UNICOMM

unicom.training

Bologna, 5 – 6 – 7 aprile 2018

my call to action

Thank you !

Tech News

Security by Design

Security - 2FA

Two-Factor Authentication (2FA): It is just an extra layer of security. In simple words, if you secure a door with a lock, it’s already something. If you secure it with two locks, it’s twice as efficient as securing it with one lock, since it will take more time and effort to a potential intruder to break it (and perhaps they will not even try).

How does it work? When 2FA is enabled, a user is required to verify his or her identity by providing two pieces of information:

• something they know (login and user password) • something they have (a mobile device or an app installed on your device)

Available for Collaboration and WMP

Security - SSO

”Allow only Single Sign-On” in Users Import

• Lotus Domino • Active Directory • Office 365 • Google

if enabled, login of users to Collaboration with WEB password is not possible

Security - PasswordsEncryption of user passwords and password reset

This feature significantly improves password security and introduces the following changes:

•New ENCRYPTED passwords: ◦they are no longer visible in CSV export done from WMS -> Users ◦they cannot be consulted in Collaboration Settings – > Personal •Password reminder works by generating a new password •TAPI client improved SIP Password •Only auto-generated SIP passwords •5 digits SECURE phone PIN

▪ Auto delete contacts imported

▪ Auto delete CDR

▪ Partially hide numbers CDR-View

▪ Auto delete recording

▪Logging of users accesses and actions (*) (*) available April 2018, Rel. 3.88

GDPR is the most important change in data privacy regulation in 20 years. We're working to make sure you're prepared with AWS and Gartner specialists

Improve Efficiency

Hotel integrationWildix communication system integrates with FIAS protocol (Fidelio Interface Application Specification) with the help of Wildix APIs.

• FIAS certification with Ericsoft

• FIAS certification with Hoist group

• FIAS certification with Direct Holiday

• Nuconga Hotel PMS

Outlook Integration• Presence and user pictures

• Click2call and Chat

• Calendar Sync

• Call popup

Features introduced Spring 2017:

• Caller name lookup and live search in Outlook contacts

• URL to create / edit a contact during an incoming call

Active Directory

Available features:

•Single Sign-On

•Users Import

•Contacts Import

Sync users with AD and enable Sign-On

Access Collaboration using Windows Login

Office 365

Available features:

•Single Sign-On

•Users Import

•Contacts Import

Collaboration: Office 365 Sign-On

Select Office 365 account

Microsoft Dynamics integration

Available features:

• Integration via the Wildix TAPI driver. • Users Import and Caller recognition: search

the Dynamics 365 database and display information about the caller.

• Call Pop-up screen: receive an automatic pop-up of incoming and outgoing calls.

• Click-2-Dial: Click-2-Dial option is available next to any field of the CRM number, via the search or the CommandBar.

• Activity auto-creation: automatically create and save call activities.

• CRM record auto-creation: create new data on the incoming calls, such as opportunities, cases, accounts, contacts or leads.

• History: analyze and improve call activities. • Search for related records: the system can

be configured to automatically find related records.

Collaboration - Wildix TAPI: full integration with Microsoft Dynamics

IBM Notes and IBM Connections

Available features:

• Click2call from IBM Connections / Domino Notes

• Click2chat from IBM Connections / Domino Notes

• Presence status monitoring from IBM Connections / IBM Domino Notes

• Import of contacts and users from IBM Lotus Domino

• Single sign-on of users with their Domino credentials

Wildix integration in Lotus Notes

Wildix Business Intelligence (WBI)New features coming 2018…

WMS-3481: Report status until time via TTS Add possibility to use TTS in dialplan to notify a user about status until time.

WMS-3515: Transcript of voicemail with ASR Add possibility to send a transcript of voicemail message using ASR (Automatic Speech Recognition).

WMS-3685: TTS dialplan and dynamic TTS Add possibility to use TTS in dialplan or as dynamic TTS reading, e.g. - Play sound - Play sound and wait for digits - Welcome to Wildix “Mark Twain” (where Mark Twain is CALLERID(name)).

WMS-3746: Dial by name via asr integration (virtual secretary) Caller call the PBX and say the name and/or surname of the person they are looking - receive a list of matching contacts and decide whether they want to call one of them.

WMS-2756: WMS new sounds manager interface (*) added TTS (text-to-speech) (*) already released

CollaborationFeatures already released 2017

WMS-2685: Collaboration Web Push Notifications

WMS-2640: added web site and conference preview in chat messages

WMS-2056: new file / image sharing

WMS-2765: added ACL restricting presence

WMS-2402: auto set status to away after x minutes of inactivity on local Windows/Apple PC

WMS-2553: Collaboration as native application Native App which is a completely Web Based

Features coming soon 2018…

- Visual pick up from Mobile Apps / WP600A(CG) - Chat Sync Mobile Apps

Intercom IntegrationWildix communication system integrates with SIP based video door entry phone stations

Features already released 2017

WMS-2656: added video preview from intercoms to Collaboration Add a Dialplan custom application “SIPAddHeader(Camera:URL)”, where URL is the path to the intercom videostream

WMS-1927: video from intercoms is now displayed immediately

WMS-2804: add wiservice proxying of camera image previews This feature allows for reducing the load on the PBX in case of a video call from the intercom

WMS-3099: support for direct RTP for intercoms and improvements (by default added for 2N, Alphatech, Axis and Mobotix)

W-AIR HeadsetThe Wireless headset with the largest wireless roaming range in the world!

Wildix W-AIR headset is guaranteed by the W-AIR DECT system. This means that you can freely move throughout the whole coverage area, without worrying about call interruptions or sound quality.

• CAT-iq • Multi-cell DECT support • Call control answer & hangup • Mute and volume control • Talk time: up to 7 hours • Standby: 100 hours • HD Audio • Acoustic echo cancellation • Noise cancelling microphone • Dial by name feature (available March 2018)

W-AIR HeadsetW-Air Headset registration: simple and fast!

Coming 2018: W-Air Handset (W-Air 70 / 100 / 150) registration using same procedure!

W-AIR new features

WMS-2216: Support for multi site W-AIR installations with local PBX

Enables the possibility to create W-AIR network between different sites of the company with L3 connection, where all the bases are provisioned to the Master PBX while W-AIR handsets are registered to local PBXs and it’s possible to travel between the sites of the company without having to re-register the handsets

Ext. 100

W-AIR 100 / 150 Show remote picture

(available April 2018)

Call Quality indication

Useful realtime call informations during call:

• Packet loss percentage • Colored signal bar • Bitrate • Resolution • Frame rate • Bandwith • and more data....

ubiconfCollaboration

WP4X0 phones

Wildix PA

W-PA Highlights

• 10 WATT audio output power • PoE • Support of multicast and intercom

broadcast • Support for door bell or relay switch • Provisioning and update via WMS

interface

W-PA is a Public Announcer and a SIP Paging Gateway, fully integrated into the Wildix Unified Communication System. Used to broadcast emergency messages and communications in large environments such as shopping malls, supermarkets, airports, hospitals.

Improve Efficiencyfor Partners

Licenses / ActivationWMPPossibility to setup WMS Network License to share license inside WMS-Network

WMS / WMPSupport for PBX Key in WMS and in WMP for Per-User PBXs which simplifies the process of PBX activation, especially for Virtual Per-User PBXs. Additionally, HW information (Processor, Memory) is now displayed.

Licenses / Activation

WMS[WMS-2803] – sys: auto upgrade feature for PBXsAutomatic update of PBXs with successful / not successful Email notification

Auto upgrade PBX

The easiest and fastest provisioning procedure ever seen!

WMP device provisioning

Displays callweaver information in real time of active and executed calls

WMS-3032: ongoing calls are now displayed in Dialplan Debug menu

WMS-3191: refactoring and redesign of Dialplan debug page

WMS - Dialplan debug page

WMS new features

other interesting features…

WMS-2459: added default NPI support for PRI / BRI gateways

WMS-2038: added support for concatenation of strings during phonebook / users import

WMS-2039: added import of “other contacts” phonebooks from Office365. Added more features to manipulate strings during import

WMS-2110: added Dialplan application “Jump to if”

WMS-3254: added the possibility to set a ringtone in dialplan

WMS-2348: added option to set up default prefix for feature / service codes (for example *)

WMS new features

BusinessFind and Retain

customers

Business Automation features Collaboration: • user can open collaboration and set call groups he will answer for • after that he wants to enable call agent mode setting and calls will arrive as long

as he is in status online. When he stops working as agent he can remove the agent mode checkbox

• during wrap-up time his status becomes away (message: Agent paused) with until same as duration of wrap up

• user can disable wrap up by setting status online. • user can see timer of statuses with until option

WMS-2667: add call group login / management feature (*)

WMS-2939: added “auto pause on no answer” option for call groupsWMS-Dialplan: • enable auto pause “Auto pause on no answer”; additionally set up the delay for

auto pause in seconds in the field “Auto pause delay” • users are automatically paused in all call groups if they:

- have no device registered - if call to queue was not answered within the timeout - if user has DND with call reject

(*) not yet released

Collaboration: • allows you to add DND / away user statuses with predefined duration period • In this way you can add several DND and away statuses with custom duration

time (e.g. 30 minutes, 20 minutes, 1 hours, 16 hours, 24 hours) • once added, they appear in the selection of available user statuses

WMS-2801: added possibility to set custom user status

WMS-3133: call intrusion feature for colleagues calls on right click

Collaboration: • Added Listen / Barge / Whisper actions on right click in Collaboration

- Listen = silent intrusion - Barge = conference intrusion - Whisper = partial intrusion

• ACL: Feature can be restricted via ACL “can / cannot” – “intrusion”

Business Automation features

Collaboration: • ACL - the use of this feature is by default restricted, to enable it, add ACL

permission “can modify presence” • How-to: Colleagues tab -> right-click on a user -> Set presence

WMS-2828: possibility to set presence status of other users

Business Automation features

WebRTC Videoconference - ubiconf• New dial in numbers • File sharing • Conference Recording • Live Stream to FB / Youtube • 2017 Firefox Support • 2017 Ubiconf Voice • Ubiconf Huddle

IS THAT ALL?

Release 3.87

Look what awaits you in 3.87, changelog available today exclusively for the convention!

https://www.wildix.com/wms-release/

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