what it support services should cost on a per employee basis (slides)

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Courtesy of the

Small Business Computer Consulting Blog

http://blog.sphomerun.com

What IT Support

Services

Should Cost on a

Per Employee Basis

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What Does it Cost

on Average,

on a Per Employee

Basis,

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to Provide

IT Services

and Support?

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Caution Over

Oversimplification

Risk and

Apples-to-Apples

Comparisons

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My Answer:

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I Started By

Casting Doubt

on the Strategy

of Simply Asking

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Managed Service

Providers (MSPs)

for Their

Price Lists

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Why?

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Because There are

so Many Variables

That Go Into

Estimating Costs

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And Determining

Included vs.

Non-included

Services

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In Other Words

it Takes an Awful

Lot of Work

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Just to Get to

Having a

Tight-enough RFP

(Request For

Proposal)

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That Allows

For a True

Apples-To-Apples

Comparison

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Pricing Variables

for IT Support

Services

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So What are

Some of the Main

Factors That

Drive the Costs

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Or Pricing of

IT Support

Services on a

Per Employee

Basis?

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• Number of

Employeess

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• Number of

Supported

End-User

Devices

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• Number of

Supported

On-premise

Servers & Off-

premise Servers

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• Types of

Applications

in Use on

Supported End-

user Devices

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• Percentage of

Employees in

Conventional

Office Space

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• Geographic

Location For

On-site Support

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• Whether

In-house IT Staff

or Outsourced

IT Support

Services

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• Consumerization/

BYOD

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• Nature of Tele-

communications

infrastructure

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Does Your

Company Provide

IT Support Services

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Within a More

Traditional

Business Model?

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Or Has Your

Company Adapted

a Managed

Services Provider-

Based Model?

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Please Let Us

Know in the

Comments Area

Below if You Have

a Single Price

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For the Cost of

IT Support

Services on a

Per User Basis

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SPHomeRun.com Recommended Reading:

IT Service Contract Secrets

for Getting More Repeat Clients and

Recurring Service Revenue

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