what it support services should cost on a per employee basis (slides)
DESCRIPTION
http://ITServiceContractSecrets.com SUMMARY SLIDES: What does your company charge for IT support services on a per employee basis? Learn about 9 variables that should factor into this pricing. Copyright (C) SP Home Run Inc.TRANSCRIPT
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Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com
What IT Support
Services
Should Cost on a
Per Employee Basis
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What Does it Cost
on Average,
on a Per Employee
Basis,
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to Provide
IT Services
and Support?
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Caution Over
Oversimplification
Risk and
Apples-to-Apples
Comparisons
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My Answer:
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I Started By
Casting Doubt
on the Strategy
of Simply Asking
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Managed Service
Providers (MSPs)
for Their
Price Lists
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Because There are
so Many Variables
That Go Into
Estimating Costs
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And Determining
Included vs.
Non-included
Services
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In Other Words
it Takes an Awful
Lot of Work
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Just to Get to
Having a
Tight-enough RFP
(Request For
Proposal)
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That Allows
For a True
Apples-To-Apples
Comparison
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Pricing Variables
for IT Support
Services
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So What are
Some of the Main
Factors That
Drive the Costs
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Or Pricing of
IT Support
Services on a
Per Employee
Basis?
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• Number of
Employeess
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• Number of
Supported
End-User
Devices
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• Number of
Supported
On-premise
Servers & Off-
premise Servers
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• Types of
Applications
in Use on
Supported End-
user Devices
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• Percentage of
Employees in
Conventional
Office Space
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• Geographic
Location For
On-site Support
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• Whether
In-house IT Staff
or Outsourced
IT Support
Services
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• Consumerization/
BYOD
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• Nature of Tele-
communications
infrastructure
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Does Your
Company Provide
IT Support Services
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Within a More
Traditional
Business Model?
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Or Has Your
Company Adapted
a Managed
Services Provider-
Based Model?
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Please Let Us
Know in the
Comments Area
Below if You Have
a Single Price
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For the Cost of
IT Support
Services on a
Per User Basis
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![Page 31: What IT Support Services Should Cost on a Per Employee Basis (Slides)](https://reader033.vdocuments.us/reader033/viewer/2022060110/555a88d1d8b42a98568b52c2/html5/thumbnails/31.jpg)
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