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Making the Transitionto High-Impact Virtual

Learning

Executive Briefing

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Executive Briefing Objectives

• How interactive, engaging VILT leads to learning transfer and performance improvement

• What decisions lead to effective VILT• Why you should consider virtual

solutions offered by NetSpeed Learning

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Send a Chat Message

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Send a Chat Message

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Status Icons

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About Cynthia Clay

• 25+ years of experience• Began delivering web conference training

in 2004• Author of Great Webinars (published by

Pfeiffer)• Leads the Virtual Facilitator Trainer

Certification™ course

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Opening Poll

What is driving your organization’s move to virtual, instructor-led learning?

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ROI

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Tangible Cost Reductions

• Travel• Instructor time• Physical facilities• Printed training materials• Administrative time• Hours of lost productivity

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Intangible Benefit Increases

• Productivity• Learning retention• Proficiency and

effectiveness• Satisfaction and morale• On-the-job application

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E-learning Completion Rates

“Our studies have shown that participants in e-learning programs are less likely to follow through than in an instructor-led program.”

Jack Phillips and Holly Burkett

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Commitment

“In an instructor-led process, there is often a commitment made between the participant and the instructor that might increase the likelihood of participants applying what was learned.”

Jack Phillips and Holly Burkett

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The Virtual Future

• 60% of corporate learning is still delivered in the traditional (ILT) format.

• 80% of companies that have triedVILT now use it as theirdominant training mode.

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Learning Retention

“…learning leaders have found virtual learning retention to be just as good—or even better—than in-person training retention.”

Tom MasottoChief Learning Officer

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Experience Poll

How have you integrated web conferencing into your delivery methods?

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What Can Go Wrong?

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Marketing Messages

“Reach more people more often without travel, facilities or equipment costs.”

“Train up to 1000 attendees at once, anywhere in the world.”

“Create a digital library of on-demand recorded lectures….”

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Marketing Messages

What is the problem with these marketing messages and the goal of delivering effective learning programs?

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Common Errors

• Use web meeting software, not web training software

• Deliver to 1000+ people• Show a PowerPoint and lecture • Disable Chat• Use two Polls to gather feedback• Allow private Q & A• Keep the presenter off-camera• Use 1-way VOIP with no

voice-to-voice interaction

An invitation to multi-task

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Death by PowerPoint

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Death by Webinar

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Decisions

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Decisions

Decide your primary purpose

Choose a platform that includes more than basic features

Identify virtual facilitator competencies

Reskill your trainers

Reskill your instructional designers

Repurpose your content

License content designed for web delivery

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What’s Your Primary Purpose?

• Teach small groups of learners• Coach an individual (one at a time)• Present to audiences of 1000+ • Conduct ad hoc meetings

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Engaging VILT Platform

• High quality streaming video• Public and private chat• Whiteboard and annotation tools• Participation (status icons or

emoticons)• Easy-to-use polling

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Engaging VILT Platform

• Persistent rooms• Break-out rooms• VOIP + teleconference• Desktop and application sharing• Ability to play short videos (test this)

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Virtual Delivery Skills

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Satisfaction Poll: Delivery

How satisfied are you with the quality of delivery for your VILT?

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Facilitator Success Profile

• Classroom facilitation experience• Dynamic vocal quality• Comfort on camera• High energy, fast-paced• Expressive face

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Facilitator Success Profile

• Ease with technology• Ability to manage multiple

streams of input• Responsive, not reactive

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Virtual Delivery Skills

• Virtual Facilitator Trainer Certification (VFTC)• Web Conference Essentials (WCE)

Public* and Private** options available

* Adobe Connect

** Adobe Connect, WebEx, Live Meeting, Citrix GotoTraining, AT&T Connect

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Virtual Training Options

Program Webinars Online Collaboration

TrainbackPresentation

Additional Coaching

Virtual Facilitator

Trainer Certification

X X X X

Virtual Host Training

X X X X

Web Conference Essentials

X

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Virtual Design Skills

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Satisfaction Poll: Design

How satisfied are you with the quality of design of your VILT?

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Dos Don’ts“Repurpose” content for this new medium

Design for the strengths of a specific web conference platform

Do break classroom content into shorter VILT segments and blend with other online assignments

Use VILT as the primary delivery mode

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Dos Don’ts“Repurpose” content for this new medium

Attempt to deliver the classroom content the same way in the web conference platform

Design for the strengths of a specific web conference platform

Design “generic” web presentations

Do break classroom content into shorter VILT segments and blend with other online assignments

Attempt to deliver an 8-hour face-to-face course as an all day VILT course

Use VILT as the primary delivery mode Mix mediums (have someone present to face-to-face and virtual audiences at the same time)

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Repurpose Designs

• NetSpeed Virtual Instructional Designers– Consult– Design– Develop– Pilot– Evaluate

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Costs of RepurposingOutput Output Output

Fully designed web workshop

Partial design (no FG)

Partial design (slide deck only)

Input Full classroom design

$$$ $$ $

Input Partial design (no FG)

$$$ $$ $

Input Partial design (slide deck only)

$$$ $$ $

Input Not designed $$$$ $$$ $$

Inputs and Outputs

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Design Service Tiers

Tier 1

Tier 2

Tier 3

Tier 4

Tier 5

Tier 6

Consult regarding existing design

+ develop VILT design guide

+ develop slides and course assets

+ develop facilitator guide

+ pilot the course

+ evaluate and make revisions

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Virtual Content

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Webinar Content Licenses

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NetSpeed Leadership®

1. Webinar Training (90-minute sessions)

2. Post-class reinforcement (Electronic Magazine, NetSpeed On The Job™, and NetSpeed Coach®

3. NetSpeed Administrator™(to report the impact of training)

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Three Tracks – 24 Modules

Leadership Development – 8 modules

Performance Management – 8 modules

Professional Development – 8 modules

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NetSpeed Coach™ Learning Center

Post-Class Reinforcement Tools follow VILT.

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Post-Class Reinforcement

Job Aid Cards

Electronic Magazine

NetSpeed On The Job™

NetSpeed Coach®

NetSpeed Administrator

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Webinar Content Licenses

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Blazing Service

• To develop the skills of customer service providers

• Six, 90-minute webinars• Post-class reinforcement tools• May be licensed for internal

delivery• TTT model

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Webinar Content Licenses

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Peer Power

• Six, 90-minute webinars• Post-class reinforcement tools• May be licensed for internal

delivery• TTT model

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Public Webinars

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NetSpeed Leadership®

NSL Public Webinar Series:• For supervisors and managers• 90-minute webinar each month• Blended with post-class reinforcement tools for

on-the-job application and learning transfer• Volume discounts

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Benefits

• Eleven NetSpeed Leadership® courses• Different topic each month• Recorded for repeat playback• Manageable investment (time and cost)• Flexibility: choose the sessions you use

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Peer Power®

Peer Power Public Webinar Series:• For employees and leaders at all levels• Two webinars (each 105 minutes)• Blended with post-class reinforcement tools for

on-the-job application and learning transfer• Volume discounts

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Virtual DeliveryVirtual DesignWeb-ready VILT ContentPublic Webinar Series

High Impact Virtual Learning

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2014 Promotion

• 15% discount on all programs or services• Minimum of $25,000 (net)• Paid in full by December 19, 2014

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Q & A

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Thank You!