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© 2014 NetSpeed Learning Solutions. All rights reserved. 1

Making the Transitionto High-Impact Virtual

Learning

Executive Briefing


Executive Briefing Objectives

• How interactive, engaging VILT leads to learning transfer and performance improvement

• What decisions lead to effective VILT• Why you should consider virtual

solutions offered by NetSpeed Learning

3© 2014 NetSpeed Learning Solutions. All rights reserved. 3

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About Cynthia Clay

• 25+ years of experience• Began delivering web conference training

in 2004• Author of Great Webinars (published by

Pfeiffer)• Leads the Virtual Facilitator Trainer

Certification™ course


Opening Poll

What is driving your organization’s move to virtual, instructor-led learning?


ROI


Tangible Cost Reductions

• Travel• Instructor time• Physical facilities• Printed training materials• Administrative time• Hours of lost productivity


Intangible Benefit Increases

• Productivity• Learning retention• Proficiency and

effectiveness• Satisfaction and morale• On-the-job application


E-learning Completion Rates

“Our studies have shown that participants in e-learning programs are less likely to follow through than in an instructor-led program.”

Jack Phillips and Holly Burkett


Commitment

“In an instructor-led process, there is often a commitment made between the participant and the instructor that might increase the likelihood of participants applying what was learned.”

Jack Phillips and Holly Burkett


The Virtual Future

• 60% of corporate learning is still delivered in the traditional (ILT) format.

• 80% of companies that have triedVILT now use it as theirdominant training mode.


Learning Retention

“…learning leaders have found virtual learning retention to be just as good—or even better—than in-person training retention.”

Tom MasottoChief Learning Officer


Experience Poll

How have you integrated web conferencing into your delivery methods?


What Can Go Wrong?


Marketing Messages

“Reach more people more often without travel, facilities or equipment costs.”

“Train up to 1000 attendees at once, anywhere in the world.”

“Create a digital library of on-demand recorded lectures….”


Marketing Messages

What is the problem with these marketing messages and the goal of delivering effective learning programs?


Common Errors

• Use web meeting software, not web training software

• Deliver to 1000+ people• Show a PowerPoint and lecture • Disable Chat• Use two Polls to gather feedback• Allow private Q & A• Keep the presenter off-camera• Use 1-way VOIP with no

voice-to-voice interaction

An invitation to multi-task


Death by PowerPoint


Death by Webinar


Decisions


Decisions

Decide your primary purpose

Choose a platform that includes more than basic features

Identify virtual facilitator competencies

Reskill your trainers

Reskill your instructional designers

Repurpose your content

License content designed for web delivery


What’s Your Primary Purpose?

• Teach small groups of learners• Coach an individual (one at a time)• Present to audiences of 1000+ • Conduct ad hoc meetings


Engaging VILT Platform

• High quality streaming video• Public and private chat• Whiteboard and annotation tools• Participation (status icons or

emoticons)• Easy-to-use polling


Engaging VILT Platform

• Persistent rooms• Break-out rooms• VOIP + teleconference• Desktop and application sharing• Ability to play short videos (test this)


Virtual Delivery Skills


Satisfaction Poll: Delivery

How satisfied are you with the quality of delivery for your VILT?


Facilitator Success Profile

• Classroom facilitation experience• Dynamic vocal quality• Comfort on camera• High energy, fast-paced• Expressive face


Facilitator Success Profile

• Ease with technology• Ability to manage multiple

streams of input• Responsive, not reactive


Virtual Delivery Skills

• Virtual Facilitator Trainer Certification (VFTC)• Web Conference Essentials (WCE)

Public* and Private** options available

* Adobe Connect

** Adobe Connect, WebEx, Live Meeting, Citrix GotoTraining, AT&T Connect


Virtual Training Options

Program Webinars Online Collaboration

TrainbackPresentation

Additional Coaching

Virtual Facilitator

Trainer Certification

X X X X

Virtual Host Training

X X X X

Web Conference Essentials

X


Virtual Design Skills


Satisfaction Poll: Design

How satisfied are you with the quality of design of your VILT?


Dos Don’ts“Repurpose” content for this new medium

Design for the strengths of a specific web conference platform

Do break classroom content into shorter VILT segments and blend with other online assignments

Use VILT as the primary delivery mode


Dos Don’ts“Repurpose” content for this new medium

Attempt to deliver the classroom content the same way in the web conference platform

Design for the strengths of a specific web conference platform

Design “generic” web presentations

Do break classroom content into shorter VILT segments and blend with other online assignments

Attempt to deliver an 8-hour face-to-face course as an all day VILT course

Use VILT as the primary delivery mode Mix mediums (have someone present to face-to-face and virtual audiences at the same time)


Repurpose Designs

• NetSpeed Virtual Instructional Designers– Consult– Design– Develop– Pilot– Evaluate


Costs of RepurposingOutput Output Output

Fully designed web workshop

Partial design (no FG)

Partial design (slide deck only)

Input Full classroom design

$$$ $$ $

Input Partial design (no FG)

$$$ $$ $

Input Partial design (slide deck only)

$$$ $$ $

Input Not designed $$$$ $$$ $$

Inputs and Outputs


Design Service Tiers

Tier 1

Tier 2

Tier 3

Tier 4

Tier 5

Tier 6

Consult regarding existing design

+ develop VILT design guide

+ develop slides and course assets

+ develop facilitator guide

+ pilot the course

+ evaluate and make revisions


Virtual Content


Webinar Content Licenses


NetSpeed Leadership®

1. Webinar Training (90-minute sessions)

2. Post-class reinforcement (Electronic Magazine, NetSpeed On The Job™, and NetSpeed Coach®

3. NetSpeed Administrator™(to report the impact of training)


Three Tracks – 24 Modules

Leadership Development – 8 modules

Performance Management – 8 modules

Professional Development – 8 modules


NetSpeed Coach™ Learning Center

Post-Class Reinforcement Tools follow VILT.


Post-Class Reinforcement

Job Aid Cards

Electronic Magazine

NetSpeed On The Job™

NetSpeed Coach®

NetSpeed Administrator


Blazing Service

• To develop the skills of customer service providers

• Six, 90-minute webinars• Post-class reinforcement tools• May be licensed for internal

delivery• TTT model


Peer Power

• Six, 90-minute webinars• Post-class reinforcement tools• May be licensed for internal

delivery• TTT model


Public Webinars


NetSpeed Leadership®

NSL Public Webinar Series:• For supervisors and managers• 90-minute webinar each month• Blended with post-class reinforcement tools for

on-the-job application and learning transfer• Volume discounts


Benefits

• Eleven NetSpeed Leadership® courses• Different topic each month• Recorded for repeat playback• Manageable investment (time and cost)• Flexibility: choose the sessions you use


Peer Power®

Peer Power Public Webinar Series:• For employees and leaders at all levels• Two webinars (each 105 minutes)• Blended with post-class reinforcement tools for

on-the-job application and learning transfer• Volume discounts


Virtual DeliveryVirtual DesignWeb-ready VILT ContentPublic Webinar Series

High Impact Virtual Learning


2014 Promotion

• 15% discount on all programs or services• Minimum of $25,000 (net)• Paid in full by December 19, 2014


Q & A

57

Thank You!

virtual eb 14 1028

Leadership & Management

netspeed learning solutions

corporate learning

jack phillips

holly burkett

effective vilt

chat message

oftenwithout travel

virtuallearning retention