vero - the journey so far (july 2014)

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Chris Hexton (CEO and Co-Founder of Vero) shares the gritty and true story of how Vero began. From working on Invc.me, an online invoicing solution, to iterating and learning quickly what works and does not work, Vero was born. Learn how to: - Implement 'lean startup' - Be cold and efficient in making decisions - Tough it out! - Get your first paying customers in SaaS

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@veroapp | @chexton | www.getvero.comVero

TO PIVOT OR NOT TO PIVOT?

Chris Hexton - Vero

24 July, 2014

• Co-founder Vero, behavioural email marketing software.!

• Started two years ago, predominantly bootstrapped so far.!

• Background in accounting, self-taught developer.!

• Profitable.

CHRIS HEXTON@chexton

Jan - May 2012

TRIAL AND ERROR (LOTS)

1

@veroapp | @chexton | www.getvero.comVero

Trial and error

@veroapp | @chexton | www.getvero.comVero

Build it and they will come

Trial and error

Lesson number one:

Don’t spend more time building than

getting customers.

@veroapp | @chexton | www.getvero.comVero

Build something else…and then they’ll come

Trial and error

Lesson number two:

It’s revenue that counts. More traffic is

not validation. Nor does it mean more

paying customers.

@veroapp | @chexton | www.getvero.comVero

No one actually cared

Trial and error

Lesson number three:

Where are your customers coming

from?

@veroapp | @chexton | www.getvero.comVero

Trial and error

@veroapp | @chexton | www.getvero.comVero

Hopeless? What we asked ourselves

Trial and error

• Why did we start Invc.me? Why this idea?

• Do we like the ‘new direction’?

• Are we proud?

• Does this feel like it will provide us with what we need to meet our

personal goals?

June 2012

VERO IS BORN

2

@veroapp | @chexton | www.getvero.comVero

Vero is born

EMAILS CALLS USERS

20 8 2

Signups: 0 MRR: $0JUNE 2012

@veroapp | @chexton | www.getvero.comVero

Some text

Vero is born

Signups: 5 MRR: $0JUNE 2012

@veroapp | @chexton | www.getvero.comVero

Some text

Vero is born

@veroapp | @chexton | www.getvero.comVero

Vero is born

NOW WHAT?

@veroapp | @chexton | www.getvero.comVero

Vero is born

Signups: 400 MRR: $0JULY 2012

@veroapp | @chexton | www.getvero.comVero

Vero is born

AUG 12

$Signups: 500 MRR: $350AUGUST 2012

@veroapp | @chexton | www.getvero.comVero

Vero is born

Signups: 800 MRR: $800NOVEMBER 2012

Guidelines for success

MY TOP 3 RULES

3

@veroapp | @chexton | www.getvero.comVero

Know your situation

My top 3 rules

• Can your founding team cover all the bases?

• Do you have kids?

• What is your experience?

• What do you WANT to achieve for yourself?

@veroapp | @chexton | www.getvero.comVero

Be at the core of your customers’ businesses

My top 3 rules

People will pay you if they need your software to manage a core business

task.

• Stripe – businesses need to charge their customers.

• Github – software companies need to manage code changes.

• Basecamp – companies need to manage teams.

• Vero – people need some way to manage emails.

@veroapp | @chexton | www.getvero.comVero

Charge people money

Test goes here

It will solve every single problem you can possibly have.

• Can’t pay for servers?

• Can’t raise money?

• Can’t feed yourself?

• Can’t get people excited about your idea?

?

ANY QUESTIONS?

PS –

We are hiring

Email me at jobs@getvero.com if you think Vero sounds awesome.

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