users in the mist - stories from field studies

Post on 27-Jan-2015

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Being given the opportunity to sit down at someone’s kitchen table, cubicle, or office is a special invitation that not many get the chance to experience. It’s an opportunity for you to collect unique personal stories, which provide you with deep insight into the problems people face and the context they have to work within. Users In The Mist is a collection of stories from past projects that expresses the lessons I’ve learned over the years conducting field studies and how those lessons helped me grow both professionally and personally. Attending this session will provide you with good rules of thumb that will help you with future field studies and prepare you for the types of situations you might find yourself in.

TRANSCRIPT

Brad Nunnally

Lead User Experience Designer@bnunnally

UsersIn TheMist

Your Field Kit

Or....

Or....

Mental Model

*From Mental Models by Indi Young (Rosenfeld Media)

Experience Map

*Used with permission by Chris Risdon from Adaptive Path

Unique Experience

Not Always Normal

Gets A Bit Odd

Illustration by Adam Connor - @adamconnor

Can Be Uncomfortable

Emotional

No, no! The adventures first, explanations take such a

dreadful time.

- Lewis Carroll

What’s Lost Is Now Gone

Engage With Participant

Follow Their Story

Don’t Lose Focus

Saved By My Best Friend

Haunt You

Over Shadowing

Grip It & Rip It

Joker Of War

Not Too Friendly

Remain Professional

Help Ground You

Pistols And Porn

Shocking!

Don’t Poison Me Bro’

Be Non-Judgmental

Body Language

General Takeaways

Be “On-time”

The Buddy System

Humanize Yourself

Pictures

Business Cards Project Info

Contact Info

Take The Water

Just As Scared As You

Be 100% Honest!

In RecapNot your typical form of user research

In RecapNot your typical form of user research

You become a collector of stories

In RecapNot your typical form of user research

You become a collector of stories

Develop relationships that impact you, personally and professionally

In RecapNot your typical form of user research

You become a collector of stories

Develop relationships that impact you, personally and professionally

Forces you to confront misconceptions

In RecapNot your typical form of user research

You become a collector of stories

Develop relationships that impact you, personally and professionally

Forces you to confront misconceptions

Every study is a moving experience

Brad NunnallyUser Experience DesignerEmail - brad.nunnally@perficient.comTwitter - @bnunnallyBlog - http://www.onestraythought.com

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