u.s. postal service - confidential ® information technology update mtac november 18, 2010
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U.S. Postal Service - CONFIDENTIAL
®
Information Technology Update
MTAC
November 18, 2010
U.S. Postal Service - CONFIDENTIAL
® Information Technology Update
PostalOne! – Improvements Since Feb 2010 Outage
March 2010 Keep daily database backup clone (BCV) Implemented twice daily incremental backups (SNAPs) Modified disk/storage management procedures
November 2010 Adding third SNAP backup daily Locally mirrored database under construction (Dec 2010) Major new software release
New business functionality Upgraded all core software products to more current versions Separated PostalOne! code into modular functional components Increased processing of large eDocumentation files
U.S. Postal Service - CONFIDENTIAL
® Performance Improvements Update
75.00%
80.00%
85.00%
90.00%
95.00%
100.00%
PostalOne System Availability FY10
System Availability 97.06% 99.82% 100.00 100.00 83.53% 100.00 99.16% 99.78% 100.00 99.46% 99.34% 100.00 98.28% 99.51% 99.55%
Number of Incidents 1 1 0 0 2 0 1 1 0 2 2 0 10 8 6
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug SepFY10 YTD
FY10 Exclude
Feb
FY10 Since Feb
U.S. Postal Service - CONFIDENTIAL
® Information Technology Update
PostalOne! Release 25.0 – November 7
Given the magnitude of the PostalOne! changes, the release went reasonably well
However, there were some problems that impacted users (external and internal)
Mailer View, Postal Wizard, Dashboard, and Reports impacted by slow performance – Corrected on 11/09/2010
eDoc (Mail.dat/MailXML) Overall processing greatly improved for large eDocs Processing suspended for short-period to deploy fixes Import into SASP and generation of Data Quality reports can be
delayed up to 24 hours for large jobs. – Correction scheduled for 11/18/2010
Seeing improved performance overall
U.S. Postal Service - CONFIDENTIAL
® Performance Improvements Update
6,697
11,324
14,73617,015
20,254
0
5,000
10,000
15,000
20,000
25,000
11/30/09 -12/06/09
01/25/10 -01/31/10
03/29/10 -04/04/10
07/26/10 -08/01/10
11/01/10 -11/07/10
#Jobs Processed
eDOC Processing
U.S. Postal Service - CONFIDENTIAL
® Information Technology Update
FAST November 2010 – Performance Tuning
Address slow response times with the Online appointment scheduling module
December 2010 – Additional Application Server Increase Online and messaging system throughput and
performance
SASP March & May 2010 – System Performance Improvements
Enhanced IMR processing to efficiently handle small piece ranges and single piece ranges
September 2010 – Functionality Performance Improvements Significant eDoc processing optimizations to handle high volume
PDR & IMR jobs, resulting in faster turnaround on FS Feedback provisioning
November 2010 – Reporting Improvements Detailed Full Service Mail Data Quality diagnostics
U.S. Postal Service - CONFIDENTIAL
® Performance Improvements Update
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