uno digital etiquette

The Importance of Digital Etiquette

Group UnoTeresa FlytheAlisande MayerBritt Bugby

Have you ever been in church or at a movie when someone’s cell phone rang?

Have you ever received email that was forwarded at least five times before it got to you?

Have you ever received an insulting reply after posting to an online discussion forum or chat room?

Has this ever happened to you?

Participants will be able to define what digital etiquette is and know and model appropriate practices for their students.

Objective

The standards of conduct expected by other digital technology users

(Ribble & Bailey, 2007, p. 10)

Digital Etiquette

What are the rules of digital etiquette for

. . . cell phones?

. . . email?

. . . social media?

The Rules

Cell Phone Etiquette

Nearly nine in 10 (87%)

16% say they own a PDA such as a Blackberry, Palm or iPhone

America’s Cell Phone Ownership

The time has come to create some social order to the cell phone chaos.

When a private conversation is not possible, avoid talking on your cell phone!

Lights out, phone off!

And use the ten foot rule!

Use a quiet voice!

Keep it short and sweet!

K.I.S.S.

Love the one you’re with!

Drive now, talk later.

Keep your cell phone in your pocket or purse.

To text or not to text?

Technological Change

Social Change

Email Etiquette

Dr. Albert Mehrabian, Ph. DProfessor Emeritus of Psychology, UCLA

http://www.kaaj.com/psych/index.html

Vis-ual

55%

Verbal7%

Vo-cal

38%

Types of Communication

Why Email Starts Fights by Edward Muzio, CEO of Group Harmonics @ http://www.bnet.com/2422-13731_23-241106.html?tag=content;col1

“I didn’t say you have an attitude problem”

1. Say what you mean

Other common mistakes

‣ USING ALL CAPS‣ Abbreviating—Re: Need pres. stat.‣ TXTing--ROFLOL‣ Limit emoticons ;-)

Email to husband with picture attachment of one of the dress options for his office party:

“Does this dress make me look fat?”

Email reply from husband who cannot believe that his 5’7”, 100-pound wife would ask such a question:

“Yes ”

Meaning?

2. Always be courteous and considerate

Email Etiquette by Dawn Rosenburg McKay @http://careerplanning.about.com/od/communication/a/email_etiquette.htm

“Whenever I write an email, I read my message over

several times before I hit send.”

‣ Respond promptly‣ Always include a subject line‣ Be short and concise

Good Manners

‣ Respond promptly‣ Always include a subject line‣ Be short and concise

Good Manners

YES!

Good Manners (cont.)

‣ Ask before sending an attachment‣ Include your contact information in your signature

‣ NEVER reply when you are mad‣ Think twice before replying to all or forwarding messages

3. Use the appropriate email context for your message

‣ Business or Personal‣ Authority

sexymama@hotmail.com

or

amayer@lowndes.k12.ga.us

or

amayer@whitehouse.gov

Appropriate email context

Email is notPRIVATE!

4. Last, but certainly not least…

4. Last, but certainly not least…

Spelling and Grammar

Spelling and Grammar

4. Last, but certainly not least…

Spelling and Grammar

Does it say what you want it to say?

Does it say what you want it to say?

4. Last, but certainly not least…

Spelling and Grammar

Does it say what you want it to say?

Is it going where you want it to go?

Is it going where you want it to go?

From http://www.101emailetiquettetips.com/

Type unto others

as you would have them type

unto you!

Type unto others

Social Media Etiquette

“[Social media] refers to content being created 24-hours a day online on blogs, message boards, social networks like Facebook and platforms like Twitter.”

A Social Media “How-to” for retailers by Maya Swedowsky@http://en-us.nielsen.com/main/insights/consumer_insight/

september_2009/asocialmediahowtoforretailers

What is Social Media?

The Golden Rule is

Remember the human

Learn the community◦ Tone◦ Acceptable topics◦ Rules and procedures

Listen before you speak◦ Read the thread◦ Stay on topic

Lurk before you leap

Don’t ask personal or inappropriate questions

Don’t share too much

Don’t creep◦ Creeping: social network

stalking

Mind your own business

Share your knowledge

Add content that fits the community

Be clear and concise

Add value to the community

Practice self-promotion in moderation

Respect different opinions

Conversations go both ways

You are not the center of the Internet

Did you say what you mean?

Did you say it nicely?

Will the person reading it think so too?

Think before you post

Everyone makes mistakes

Everyone was new once

Be forgiving

Flaming◦ Flame bait

Trolling◦ Don’t feed the trolls

Flame wars

Cyberbullying

Be accountable for your actions

Watch your language

Don’t do anything unethical or illegal

What you say can come back to haunt you

You will be judged

Be Nice!

Remember . . .

References

Brantner, E. (2008). The 11 rules of social media etiquette. Digital Labz Blog. Retrieved from http://digitallabz.com/blogs/the-11-rules-of-social-media-etiquette.html

Briody, D. (2000). Thou shalt learn and abide by the ten commandments of cell-phone etiquette. InfoWorld, 22(24), 59B.

Indiana University. (2009). What are some guidelines for email etiquette? Retrieved from http://kb.iu.edu/data/aemp.html

Kallos, J. (2009). 101 email etiquette tips. Retrieved from http://www.101emailetiquettetips.com/

Kayne, R. (2009). What is cell phone etiquette? Retrieved from http://www.wisegeek.com/what-is-cell-phone-etiquette.htm

McKay, D. R. (2009). Email etiquette. Retrieved from http://careerplanning.about.com/od/communication/a/email_etiquette.htm

Mehrabian, A. (1981). “Silent messages”-A wealth of information about nonverbal communication (body language). Retrieved from http://www.kaaj.com/psych/smorder.html

Muzio, E. (2009). Why email starts fights [Audio podcast]. Retrieved from http://www.bnet.com/2422-13731_23-241106.html?tag=content;col1

Null, C. (2009). Text messaging etiquette: To text or not to text. Retrieved from http://www.infoworld.com/d/applications/text-messaging-etiquette-text-or-not-text-170

Ribble, M. S. & Bailey, G. D. (2007). Digital citizenship in schools. Washington, DC: International Society for Technology in Education.

Shea, V. (1994). Netiquette. San Rafael, CA: Albion Books. Retrieved from http://www.albion.com/netiquette/index.html

Swedowsky, M. (2009). A social media “how-to” for retailers. Retrieved from http://en-us.nielsen.com/main/insights/consumer_insight/september_2009/asocialmediahowtoforretailers