transport quality system
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After Sales Meeting - Maranello, 1 3 t h and 1 4 t h July 2011N E W G R O W T H O P P O R T U N I T I E SA CLIENT - FOCUSED APPROACH
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TRAN SPORT QUALITY SYSTEM
New system for the Quality improvement in the transportation process.
Maranello,14 luglio 2011
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DESCRIPTION
The objective is to reduce costs and frequency of damagecaused by transport.
It is based on the international goods delivery rulescontained in Incoterms 2010.
It assists the Network in identifying damage, attributingresponsibilities and rapidly recovering costs.
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PREVIOUS MANAGEMENT.
NEW MANAGEMENT.
BRIEF ILLUSTRATION OF THE NEW SW ON MODIS.
MARKET ACTIVATION ON MODIS.
AGENDA
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Assumption ofresponsibility
by Saima duringfinishing
before wrap guardapplication
PREVIOUS MANAGEM ENT
Carrier?Warehouse?
Dealer?Factory fault?
Why?Not ME!
Not ME!Not ME!
Dealer checkscar upon arrival
Damage found
duringlogistic flow
LOGISTIC FLOW OPERATIVE FLOW
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Assumption ofresponsability
by the truck driver atMaranello
NEW M ANAGEMENTLogistic Flow Operative Flow
Assumption ofresponsability
by Saima at Formigine
Assumption of
responsibilityby Saima during
finishingbefore wrap guard
application
Assumption ofresponsabilityby Menabetz
in Saima at Formigine
Assumption ofresponsability
by the Dealer
Transport
damage
Cost
maps
NO
Insuranceclaim
SI
Repair damage
Recover costs frominsurance
Damage foundduring
logistic flow
New "Calibro"procedure Cars, damage and
complaint monitoring
Case managementData collection
Managementsoftware
contradictory
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CAR MON ITORING AND MANAGEMENT1 D elivery to Finishing2 Departure from Factory3 Arrival at Form igine
4 Departure from Formigine5 Arrival at the dealer
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AUTOM ATIC ENTRY AND ENCO DING
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INSURANCE CLAIM M ONITORING AND M ANAGEM ENT
30 days 30 days
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MARKET ACTIVATION O N M ODIS
Europe Germany (pilot market) already kicked off.Rest of Europe: by end of July.
USA to be defined - objective: by end of December 2011.
RDM - September 2011
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After Sales Meeting - Maranello, 1 3 t h and 1 4 t h July 2011N E W G R O W T H O P P O R T U N I T I E SA CLIENT - FOCUSED APPROACH
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BENEFIT OVERVIEW
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TRANSPORT QUALITY TRACKING
Faster refunds to Dealers
Identification of responsibilities inlogistic flow
Automatic determination measurement
Insurance claims can be followed
ECONOMIC BENEFITS:
Correct cost allocation from the beginning.Automatic determination of value ofdamage with uniformity and costcertification.
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TRANSPORT QUALITY TRACKING
BENEFITS FOR ACTIVITIES:
Possibility of viewing conditions and caradvancement in advance.
Faster times for determinations by dealers.
Pre-PDI repair database.
Steps prior to delivery to dealers viewedin real time.
Automatic determination measurement
Additional information for warrantyanalysis
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