transport quality system

8/2/2019 Transport Quality System

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After Sales Meeting - Maranello, 1 3 t h and 1 4 t h July 2011N E W G R O W T H O P P O R T U N I T I E SA CLIENT - FOCUSED APPROACH


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TRAN SPORT QUALITY SYSTEM

New system for the Quality improvement in the transportation process.

Maranello,14 luglio 2011


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DESCRIPTION

The objective is to reduce costs and frequency of damagecaused by transport.

It is based on the international goods delivery rulescontained in Incoterms 2010.

It assists the Network in identifying damage, attributingresponsibilities and rapidly recovering costs.


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PREVIOUS MANAGEMENT.

NEW MANAGEMENT.

BRIEF ILLUSTRATION OF THE NEW SW ON MODIS.

MARKET ACTIVATION ON MODIS.

AGENDA


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Assumption ofresponsibility

by Saima duringfinishing

before wrap guardapplication

PREVIOUS MANAGEM ENT

Carrier?Warehouse?

Dealer?Factory fault?

Why?Not ME!

Not ME!Not ME!

Dealer checkscar upon arrival

Damage found

duringlogistic flow

LOGISTIC FLOW OPERATIVE FLOW


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Assumption ofresponsability

by the truck driver atMaranello

NEW M ANAGEMENTLogistic Flow Operative Flow


by Saima at Formigine

Assumption of

responsibilityby Saima during

finishingbefore wrap guard

application

Assumption ofresponsabilityby Menabetz

in Saima at Formigine


by the Dealer

Transport

damage

Cost

maps

NO

Insuranceclaim

SI

Repair damage

Recover costs frominsurance

Damage foundduring

logistic flow

New "Calibro"procedure Cars, damage and

complaint monitoring

Case managementData collection

Managementsoftware

contradictory


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CAR MON ITORING AND MANAGEMENT1 D elivery to Finishing2 Departure from Factory3 Arrival at Form igine

4 Departure from Formigine5 Arrival at the dealer


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AUTOM ATIC ENTRY AND ENCO DING


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INSURANCE CLAIM M ONITORING AND M ANAGEM ENT

30 days 30 days


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MARKET ACTIVATION O N M ODIS

Europe Germany (pilot market) already kicked off.Rest of Europe: by end of July.

USA to be defined - objective: by end of December 2011.

RDM - September 2011


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After Sales Meeting - Maranello, 1 3 t h and 1 4 t h July 2011N E W G R O W T H O P P O R T U N I T I E SA CLIENT - FOCUSED APPROACH


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BENEFIT OVERVIEW


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TRANSPORT QUALITY TRACKING

Faster refunds to Dealers

Identification of responsibilities inlogistic flow

Automatic determination measurement

Insurance claims can be followed

ECONOMIC BENEFITS:

Correct cost allocation from the beginning.Automatic determination of value ofdamage with uniformity and costcertification.


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TRANSPORT QUALITY TRACKING

BENEFITS FOR ACTIVITIES:

Possibility of viewing conditions and caradvancement in advance.

Faster times for determinations by dealers.

Pre-PDI repair database.

Steps prior to delivery to dealers viewedin real time.

Automatic determination measurement

Additional information for warrantyanalysis

transport quality system

Documents