the magic moment: how to support first-time managers when it matters most

The Magic Moment: How To Support First-Time Managers When It Matters MostJanuary 24, 2017

Today’s presenter:

Alex KhurginDirector, Learning | Grovo

alex@grovo.com@Learninkhurgin

How do you turn anew managerinto agreat manager?

Management mattersThe best managers make everything better

MoreProfit

GreaterProductivity

BetterRetention

HigherEngagement

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The workforce is changing

10,000Baby boomers

retire every single day

50%Of the workforce will

be millennials by 2020

9 / 10Companies struggling to find and develop

leaders

How can we prepare the next generation to lead?

What percentage of new managers do you think are unprepared when they assume their new role?

44% of managers are unpreparedMiddle managers believe more than 2 out of 5 of their company’s

managers were unprepared for management when they assumed their role

The good news…99% of companies do offer management training

...But it doesn’t come soon enough87% of managers wish they had

received more training when they first took the role

What is the magic moment?

Get ready for the point of needMotivation is highest and training time available

is lowest approaching the point of need.

Point of

Need

Time

Amount of

training needed

Motivation to learn

Point of

Need

Time

Amount of

training needed

Sweet Spot

Motivation to learn

Get ready for the point of needMotivation is highest and training time available

is lowest approaching the point of need.

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How can we make the most of themagic moment?

A simple 4-step framework1. Set expectations

2. Surround the moment3. Make learning stick4. Create feedback loops

Step #1Set expectationsWhat are your management standards?

Define management standards for your organization

Step #2Surround the momentCreate fanfare. Get everyone on board.

Promote, promote, promote...

…and then promote some more

Step #3 Make learning stickLearning is transformation, not information transfer.

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What elements of the lesson you just saw would help to make

learning stick?

Step #4 Create feedback loops.Highlight new areas for improvement.

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Set up informal channels for managers to report

back

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Build evaluation into your training

Conduct low-stakes feedback surveys

Let’s recap1. Set expectations2. Surround the moment3. Make learning stick4. Create feedback loops

Let’s make great managers togetherDownload a full copy of “Good Manager,

Bad Manager” research guide at www.grovo.com/management-matters

Alex KhurginDirector, Learning

E: alex@grovo.comO: 929.270.0059M: 646.665.4781

Questions?

212- 924-2579

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