the four ‘c’s of a confident organisation collaborative doing things together creative doing...
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The four ‘C’s of a confident organisation
Collaborative doing things together
Creative doing things first and better
Controlling doing things right and the right way
Competent doing things fast and efficiently
Excellence depends upon...
Caring more than others think is wise
Risking more than others think is safe
Dreaming more than others think is practical
Expecting more than others think is possible
K Sriram
Four stages of the change process
Denying this does not affect us
Dodging ignore this, don’t get involved Doing this is very important, we have got to do it nowSustaining we have a new way of moving forward
Source: Rashford and Coghlan
Four factors for enduring organisational success
Happiness do people enjoy being here?
Achievement have we really mastered real problems?Significance does our product or service create real value for others?Legacy is success being maintained by investing in people, innovation, customer needs and systems?
Source: Nash and Howard
Five parts to the SARAH change model
S hock
A nger
R ejection
A cceptance
H elp
Five principles of change management
Always involve and seek the support of all affected
Really understand where you are starting from
Have clarity of outcomes with specific measures
Plan each stage of the process in measurable steps
Communicate early and often - don’t pull surprises
From: Alan Chapman
Eight changes essential for a really effective organisationEight changes essential for a really effective organisation
Tell the truthTell the truth
Encourage upward truth tellingEncourage upward truth telling
Reward contrariansReward contrarians
Practice having uncomfortable conversationsPractice having uncomfortable conversations
Admit mistakesAdmit mistakes
Go for learning from mistakes not blameGo for learning from mistakes not blame
Recruit and support truth tellersRecruit and support truth tellers
Set information freeSet information free
From O’Toole and BennisFrom O’Toole and Bennis
HBR May 2009HBR May 2009
Nine attributes of an innovative organisation
Challenge/involvement
Freedom
Trust and openness
Idea time
Playfulness and humour
Conflict
Idea support
Debate
Risk taking Source: General Electric
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