tenant satisfaction: the unexpected benefit of a cmms

Tenant SatisfactionThe Unexpected Benefit of a CMMS

Benefits of a CMMS for property managers

(To name a few)

� Efficient & streamlined operations.

� Accurate maintenance records.

But wait, there’s one more…

� Tenant Satisfaction. (Who knew? More on this later...)

Benefits of a CMMS for property managers

(To name a few)

The percentage of facility management software buyers that have no

formal system in place.

Are you one of them?

28%

Let’s start with some facts…

Facilities Management Software BuyerView 2015 by Software Advice

The percentage of facility management software buyers that use pen &

paper systems.

Are you one of them?

23%

Facilities Management Software BuyerView 2015 by Software Advice

22%

Facilities Management Software BuyerView 2015 by Software Advice

19%

The percentage of respondents evaluating new

software to improve maintenance scheduling.

The percentage of respondents evaluating new software to automate operations.

Save time, reduce cost.

“Time savings is approximately 50 percent; we have taken on 30% more stores

but have had to hire no additional staff.”- Corey Achino, Project Manager/Facilities Management

Englewood Construction, Inc. (FMX customer)

Manage work orders efficiently.

“Turnaround time reduced, usually runs approximately four hours.”

- Corey Achino, Project Manager/Facilities ManagementEnglewood Construction, Inc. (FMX customer)

The percentage of respondents evaluating

new software to improve record keeping. 35%

Facilities Management Software BuyerView 2015 by Software Advice

- Corey Achino, Project Manager/Facilities ManagementEnglewood Construction, Inc. (FMX customer)

All of our information for 25 locations is at the click of a button, from cost reporting to work history to blueprints for each store. We can access this information anywhere in the world, which is a huge help for us given the nature of our business and the amount of time on the road.

“

Ok, so a CMMS can improve efficiency & record keeping…

But, what about tenant satisfaction?

First, a reality check.

TWO YEARS

The time to regain lost income if a single tenant leaves a property.

http://www.jllblog.com/spaces/how-to-increase-commercial-tenant-satisfaction-and-retention/

3x

The likelihood of lease renewal is tripled when tenants are sufficiently satisfied with management.

http://www.jllblog.com/spaces/how-to-increase-commercial-tenant-satisfaction-and-retention/

Communication is the key to tenant satisfaction

Effective communication can be fostered via a CMMS

Here’s how it works:

� Tenants easily submit requests.

� Property managers & their staff can respond to & resolve requests.

� Tenants stay in the loop via two-way communication.

Icons made by Freepik from www.flaticon.com

Property managers & their staff spend less time putting out fires

& being inundated with questions about the status of requests.

Effective communication & faster turnaround times results in happier tenants.

Happier tenants = 3x greater chance of lease renewal

http://www.jllblog.com/spaces/how-to-increase-commercial-tenant-satisfaction-and-retention/

3x

- Dwight Robertson, Senior Property ManagerEclipse Real Estate (FMX customer)

The key elements that make this system great for us is, the ease by which tenants can set up their account and enter work orders, and the ability to receive/respond to/resolve work orders from the field. The accountability the system has brought to the department has increased efficiency and tenant satisfaction.

“

What are you waiting for?Contact FMX today to learn how we can help you improve

efficiency, record keeping, & tenant satisfaction!

Click here to learn more!

Facilities Management eXpress is a simple cloud based service that will streamline the maintenance and scheduling needs for your organization.