technology trends & e-government

P a r t n e r s i n B u i l d i n g U A E ' s S e c u r i t y & E c o n o m y

Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE

Technology Trends & e-Government In: 19th GCC eGovernment and eServices Conference 2013 – Organised by Datamatix. 18-22 May 2013 | Ritz Carlton Hotel | Dubai | United Arab Emirates.

Presented by Dr. Ali M. Al-Khouri

• Introduction: e-Government

• 5 Major Technological Trends

• Digital Identity

• Reflection

• Concluding Remarks

Agenda

• Reflection

Agenda • Introduction: e-Government

• Post-industrial age (product economy) vs. post-digital age (information economy).

• Digital revolution: Disrupters & Enablers • (Disrupters) Opportunities: potential to

create positive & sustainable impact on capabilities, business operations and models.

• Enablers: technologies with potential to elevate business performance, but warrant another look because of new developments or opportunities.

Changing World ..

Enablers Technologies in which many CIOs have already invested time and effort, but which warrant another look because of new developments or opportunities.

Disrupters Opportunities that can create sustainable positive disruption in IT capabilities, business operations, and sometimes even business models.

• Coming years will be storm of disrupters and opportunities, for markets and industries.

• Significant impact on economies!

• e-Government?

Emerging Economies ..

.. a Government Service Delivery System that allows

services to be requested and delivered over various electronic channels by enabling a connected government resulting in all round efficiencies in

Government Operations.

e-Government ?

e-Government Models?

e-Government Development

Technological & Organisational

Complexity

` 20-30% Success

Complexity

` 0-5%

e-Government Failure

• 35 % Total Failures

– not implemented or abandoned

• 50% Partial Failures

– main goals not achieved – initial success but failure after a year – success for one group but failure for others

• 15% succeeded

– stakeholders benefited, no adverse results

$ trillions on Gov IS

Gartner Hype Cycle

Gartner eGovernment Hype Cycle

• Reflection

Agenda

Deloitte 2013 Technology Trends ..

Convergence of 5 forces:

- Social - Mobile - Analytics - Cloud - Cyber

• “Customer in Command”

• Active Engagement

• Knowledge Management

• use of social to re-engineer processes, systems & organization

• Consumerisation wave!

Social Re-engineering

• Bring Your Own Device (BYOD) pressure

• Society is tending towards more connectivity

• Hi-tech fast-moving innovation engine

• Re-shaping business operating models & marketplaces.

• Expected Tsunami!

Mobile Adoption Era

Cloud Computing

Savings like these come from a. • Cost savings, operations improvements, scalability, etc.

• shift from stand-alone legacy systems to integrated public and private cloud computing solutions

Appearing to be a transformative change in the business landscape

Information: Big Data

• From basic analytics to sophisticated visualisation

• Pattern discovery, real meaning & value

• Data driven decision-making

• Speed to Value

• Impact on Public Sector!

• Security & Privacy

• as long as you are connected, that connection can go both ways!

• threats against nation's critical infrastructures

• Establishing Trust!

Cyberspace

• Reflection

Agenda

National Identity Management Infrastructure

• A secure ID would

encourage users to be engaged more actively and more expansively in the digital world.

• It is in this context that the Digital Identity profile provided and packaged in a Secure Smart Card is expected to play a pivotal role.

Capabilities ..

• The UAE National ID Card is designed to provide multi factor authentication.

• associated with the Digital Identity Profile consisting of Biometric Data- Fingerprints and ICAO compliant photograph, and Digital Certificates issued for Identification and Signatures issued as a Secure Smart Card.

Protection of Individual Privacy

given Verification and Authentication Services to enable

secure remote transactions.

Service Providers SeekersService

remain anonymous on the web

only Digital Certificates or Biometrics would be used to establish credential verification (No sharing of data, only provide credential verification).

On-going Developments ..

• Apart from the classical ID verification and authentication methods, projects are underway to upgrade the features to provide OTP (One-time-password).

• Projects are underway to develop the NFC enabled authentication methods using the GSM mobile phones and other mobile devices.

Likely to witness some success stories!

• Reflection

Agenda

• Reflection

e-Government Approach

Conventional Government

Conventional e-Government

Mature Conventional e-Government

e-Government Failure Model

e-Government aligned with Government

• Reflection

Agenda

• evolving nature of ICT.

• Integration & orchestration of services.

e-Government association ..

Concluding remarks

• Government need to focus more on R&D for innovation

• Vendors and suppliers choice: to fuel the process.

• Governments need to migrate towards ‘command & Control’ business models: i.e., service levels and outcomes.

Concluding remarks

• Fragmented legacy IT processes & systems will hinder organisational efforts to effectively deliver on business needs.

• Need to re-think public sector job to keep up with pace of change and growing options.

• Re-inventing business, and technology play a strategic role!

• But the road ahead is very slippy!

Changing Market Structures ..

e-Government Transformation

Determined by the type of government in place..

e-Government Transformation

Read our recent research from: http://www.emiratesid.gov.ae/ar/media-center/publications.aspx

To write it, it took three months; to conceive it three minutes; to collect the data in it all my life. F. Scott Fitzgerald

I've seen how the issues that come across a president's desk are always the hard ones - the problems where no amount of data or numbers will get you to the right answer. Michelle Obama

It is a capital mistake to theorize before one has data. Arthur Conan Doyle

You can use all the quantitative data you can get, but you still have to distrust it and use your own intelligence and judgment. Alvin Toffler

You can have data without information, but you cannot have information without data. Daniel Keys Moran

In the spirit of science, there really is no such thing as a "failed experiment." Any test that yields valid data is a valid test. Adam Savage

“The best way to predict the future is to invent it.”

(Alan Kay).

“It’s tough when markets change and your people within the company don’t.” (Harvard Business

Review). THANK YOU.

“The world is changing very fast. Big will not beat small anymore. It will be the fast beating the slow”. [Rupert Murdoch]

Dr. Ail M. Al-Khouri Director General | Emirates Identity Authority | UAE

ali.alkhouri@emiratesid.ae | www.emiratesid.ae

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