technology trends and digital government · hype cycle for digital government, 2014: introduces an...

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Alexandre Blauth

Executive Partner

Latin America

Technology Trends and Digital Government

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#GartnerSYM

Strategic Technology Trends

Mobile Device Diversity & Mgt.

Mobile Apps & Applications

The Internet of Everything

Hybrid Cloud & IT as Service Broker

Cloud/Client Architecture

The Era of Personal Cloud

Software Defined Anything

Web Scale IT.

Smart Machines

3-D Printing

Top 10 Strategic Technology Trends:

Future Disruption

Derivative Impact

Converging Forces


#GartnerSYM

Mobile Device Diversity

• Many form factors, screen sizes, interaction styles, platforms, architectures

• New working practices, opportunities, organizational structures, skills

Pocketable Portable Shared AreasGrab & Go Desk

Touch, Voice, ...

Keyboard, Mouse

Gesture

Wearable


#GartnerSYM

Today 2018

Applications by Supported Device

Future Devices

Mobile Only

Desk and Mobile

Desk Only

Mobile Devices & Applications

Today 2018

Applications by Supported Device

Future DevicesMobile OnlyDesk and MobileDesk Only


#GartnerSYM

Entering A New World

Internet

eBusiness

Digital Business

People

BusinessPeople

People

Business Things

1990 20302000 20202010


#GartnerSYM

A New And Disruptive World Of People, Business, & Things


#GartnerSYM

Internet of Things


#GartnerSYM

Things - Real-time Services

Source: BigBelly Solar, Inc

Intelligent Trash Cans

Compactor increases capacity 6-8 times

Notifies operator when emptying needed

80% fewer collections

Pay-as-you-drive car insurance

Driving HabitsSensor

Source: http://www.progressive.com/auto/snapshot.aspx?vanity=true

Source: FedEx Sensaware

Sensor-based Logistics

GPS and cellular technology

Senses location, temperature, light intensity, humidity, pressure, shock

http://www.senseaware.com/

http://www.senseaware.com/


#GartnerSYM


#GartnerSYM

Cars Related

Smart Pills

Person/Medical Monitors

Parking Meters

Smart Trash Bins

Thermostats

Digital Signage

Alarms & SecurityIndoor LED

LightingBluetooth Headset,

Mouse, KB, Speakers

ATM Machines

Printers

LED Street and Area Lamps

Media Consumption

Vending Machines

Sports Related

Digital

Cameras

Smart Household

Appliances

POS Hardware

Market

Smart Meters

Toys

THE INTERNET OF

THINGS


#GartnerSYM


#GartnerSYM

Hybrid IT - IT As Advisor, Broker & Provider

Security Services Broker (Enterprise and Cloud)

Enterprise Security Application "Store"

Mobile,OT and

IoTSecurity Services

The Digital Business Enterprise

Private Cloud

Security Services

Public Cloud

Security Services

Managed or

HostedSecurityServices

EnterpriseSecurity

Infrastructure

Advisor• Facilitate business decisions• Front end mobile app stores• Portals - Social Elements

Broker• Emphasize IT role as broker and

integrator

Provider• IaaS & PaaS Abstraction • App, Dev, Mgt & Sec. SW

Provider• Data Centers• Vertically Integrated


#GartnerSYM

The Human Perspective –The Rise of the Personal Cloud

Vendors and IT organizations must align to this next stage of consumerization

Google Gmail

iTunes Xbox LiveInstagram

Microsoft 365

AmazonNetflix

Twitter

Facebook

Apple iCloud

Rdio

Corp Sharepoint Pro

Sync Me

See Me

Know Me

Be Me


#GartnerSYM

Software defining everything(Application Programming Interface)

New System Production

New API Production

API economy growth through efficiency

Future

Your Consumption of APIs Is Growing — FAST! Did You Know — You Already Live in an API Economy?

• You Tweet?

• You Register?

• You Check-in?

• You Deposit?

• You Pay?

• You Post?

• You "Candy Crush"?

Past


#GartnerSYM

Gartner Analytic Ascendancy Model Role With CRM Big Data and Sales

What happened?

DescriptiveAnalytics

We won/lost business

Where Most Sales Organizations Are

Today

Greatest Opportunity to Gain Competitive

Advantage

Diagnostic

Analytics

Why did it happen?

We won/lost because of X

PredictiveAnalytics

What will happen?

We will improve win rates

PrescriptiveAnalytics

How can we make it happen?

We will improve win rates by doing X

Level of Business Impact

Skill Levels

Required


#GartnerSYM

Web-Scale IT: A Result of the CloudProvider “Singularity”

Web-scale IT is a pattern of global class computing that delivers the capabilities of large cloud services providers to the enterprise.

You Too can “run with the big dogs”


#GartnerSYM

18

Smart Machine Categories

• Movers

- Autonomous vehicles

• Sages

- Linguistically smart Information-based helpers

- personal assistants, smart advisors

• Doers

- Machine-focused helpers

- Robots, Networks of Industrial Machines


#GartnerSYM

Smart Machines are a Long Term Disruptive Force

SegmentEarly Emerging

Use CasesAdoption

AcceleratesYears to 90% Adoption for TAM

Smart Advisor 2014 2017 Segments Merge (and fragment)

2020-2022Virtual Personal Assistant1

2013 2017

Autonomous PersonalTransport

2020(+-2)

2030(+- 5)

20(+-10)

Semiautonomous Robotic Assistants

2025(+-5)

2032(+-7)

?

1 Growth of use of virtual personal assistants for work purposes in 2017-2018 will exceed iPad's growth in its first 2 years.


#GartnerSYM

3D Printing Opportunities

20

Traditional 3D Print

Cast #1 Scan

Trim #1 Model

Wax mold Print

Cast #2 Clean

Pour shell material

Drain and dip

Trim #2

Attach faceplate

Buff shell

Clean interior

Injection Molds

Cut Tooling Costs by up to 97%

Houses Prototype


#GartnerSYM

Business

People

Things

Maximize retention of and relationships with

things

Smart machines and things

as customers

Robotics

Smarter machines

Automation

Autonomous

Smart, semi-autonomous things become the primary "customer"

Business

People

Optimizeinteractions

Deeper customer relationships,

analytics

MobileBig dataSocial

D-marketing

Exploit nexus to drive greater efficiency

Transform sales channel into a

global medium to drive efficiencies

Optimize channels

Automationof business operations

Electronic data interchange

Business intelligence

Portals

E-business

Business

People

Business

People

Extend relationships

Internet and digital

technologies

CRMWeb

Web

Extend relationships into

new markets/ geographies

Change of Kind Change of Degree

The Journey Onward to Digital Business

Pre Web

People

Build relationships that drive

business or lower cost

Optimize relationships

Emerging technologies

ERPCRM

Analog

Focus

Outcomes

Entities

Disruptions

Technologies

Post Nexus

Business

People

Things

Extend potential customers from people to

things

Build new business models

Creation of new value and

new nonhuman customers

Sensors

3D printing

Smart machines

D-business


#GartnerSYM

There Is a "Not So Quiet" IT Crisis

Time

Performance• Digital Opportunities and Threats

• Customer and Management Expectations

• IT Performance and Contribution

THE QUIET CRISIS


#GartnerSYM

Drivers for Organizational Disruption

Growth in IT Complexity

24/7 Support

Faster Change Cycles

Shorter Development

TimelinesEnd User Driving

IT

Reduced Budgets

Cloud Services

Skills Shift


#GartnerSYM

Skills - Lead With Change in Culture and Mindset

Organizational Liquidity

Collaborative Environment

Create the Bimodal Culture and Mindset

Value-Driven/Outside-In Mindset

Innovation

Continuous Learning

Risk

Taking

Team-Centered Meritocracy

Mobility

Networked Leadership


#GartnerSYM

1

5

4

2

3

6

7

8

9

10

11

12

Digital capabilities

201420132012

Supply chain not askedDigital capabilities not asked

Sales

Sales

Sales

IT

ITIT

People and culture

People and culturePeople and culture Product enhancement

Product enhancement

Product enhancement

R&D and innovation

R&D and innovationR&D and innovation

Risk, legal, complianceRisk, legal, compliance

Risk, legal, compliance

Marketing

Marketing

Marketing

Capital equipment

Capital equipment

Capital equipment

Property and facilities



Digital capabilities not asked

Business services

Business services

Business services

Rank

"Compared to the current fiscal year how will your organization's investments in the following business areas change next year?"

Supply chain

Supply chain

n = 410 CEOs and Sr. Business Executives

CEOs are rapidly switching to a tech enabled view on growth


#GartnerSYM

Digital Government

Government designed and operated to take advantage of digital data in optimizing, transforming, and creating government services.

2000

2005

20102020+

The Evolving Focus of Technology in Government: Complete Digitalization

E-government:

• Online services

• Multiple websites

Joined-up Government:

• Life events

• Back-office re-engineering

Open Government:

• Transparency, participation, collaboration

• Community engagement

Smart Government:

• Sustainability

• Affordability

• Crossing boundaries


#GartnerSYM

Top 10 Strategic Technology Trendsfor Digital Government, 2014

Top 10 Government Technology Trends Social Mobile Information Cloud

1. Personal Mobile Workplace

2. Mobile Citizen Engagement

3. Big Data and Actionable Analytics

4. Cost-effective Open Data

5. Citizen-managed Data

6. Hybrid IT and Cloud

7. Internet of Things

8. Cross-domain Interoperability

9. BPM for Case Management

10.Gamification for Engagement


#GartnerSYM

Hype Cycle for Digital Government, 2014:Introduces an Era of Innovation and Risk

From "Hype Cycle for Digital Government, 2014" (G00263793)

Innovation Trigger

Peak of

Inflated Expectations

Trough of Disillusionment

Slope of EnlightenmentPlateau of

Productivity

time

expectations

Plateau will be reached in:

less than 2 years 2 to 5 years 5 to 10 years more than 10 years

obsolete

before plateau

As of July 2014

Citizen e-ID

Big Data Impact on EA

Citizen Data Vaults

Application Portfolio Management

Cloud-Based IT PPM Services

Employee Use of Social Media in Government

Big Data Information Management for Government

Mobile Applications For Constituents

Event-Driven Architecture for Government

Cross-Agency Case ManagementInteroperability Frameworks for Government

Cloud Computingin Government

Open Any Datain Government

Government Shared Services

Project and Portfolio Management

Broadband for All

Advanced Analytics for Government

Agile Public Procurement

Cognitive Computing

Smart Machines in Government

Managed Shadow IT

Spatially-Enabled Government Services

Digital Government PlatformsInfonomics

Gamification in Government

Internet of Things for Government


#GartnerSYM

The Nexus of Forces Will Disrupt

Seamless Socialization

NEXUS

Rich Context,Deep Insights, Open Any Data

Empowered Citizens and

Employees

Global Class Delivery —

a Utility

NEXUS


#GartnerSYM

Top 10 Strategic Technology Trendsfor Digital Government, 2015

Business Focus Digital Government Technology Trends

Connecting

Resourcing

Engaging • Digital Workplace

• Omnichannel Citizen Engagement

• Open ANY Data

• Citizen E-ID

• Web-scale IT

• Hybrid Cloud (and IT)

• Edge Analytics

• Scalable Interoperability

• Digital Government Platforms

• Internet of Everything


#GartnerSYM

Digital Workplace: A Personal Environment and Personalized Services

A digital workplace:

• ENABLES new and

more effective ways

of working.

• IMPROVES

employee

engagement and

agility.

• EXPLOITS citizen-

oriented styles and

technologies …

… or autonomy

or mastery

or purpose.


#GartnerSYM

Integrated Digital

Government

label

The Goal of the Digital Workplace: Integrated Digital Government Services

ApplicationInfrastructure

Strategy

Evolving Role of IT

ApplicationStrategy

Nexus ofForces

Desired outcome: Seamless, timely collaboration across all IT assets of all your digital government stakeholders.


#GartnerSYM

Omnichannel Citizen Engagement

Apps and new business models

24/7 mobile access

Contextual user interfaces

Touch

Gesture

Video

AudioSearch

Retail-grade channel strategy

• Device management complexity

• Embedded social media

• Personal mobile workplace

• Mobile social relationship management

• Essential UI/UX skills

• Diversity of interfaces by constituent demographics/service/expectation

• Apps versus browser access

• Crowdsourced service ratings

• G2C service co-creation

• Citizen self-service intake and reporting

• Service-to-service collaborative filtering

• Sentiment analysis


#GartnerSYM

Open ANY Data: Open Is the New Default

PeopleBusiness

Time

Degree ofDigitalization

Things

Public Data

Web API

Linked Data

Web API Business Data

Web API Personal Data

Web API

Social Data

Web API

Operational Data

Web API

"Things" Data

By 2018, over 40% of digital

government projects will treat

ANY data as open data.


#GartnerSYM

Citizen e-ID: Enhances Business Value, Interoperability and User Experience

By 2020, citizens

will manage 80% of

their personal

government data

using new services

such as data vaults.


#GartnerSYM

Public Cloud

Hybrid Cloud (and IT): Become a IT Services Provider and Broker

Traditional IT Private Cloud Hybrid Cloud

IT Organization Serving as

a Provider and Broker

Government Program Directors

We want the service. period.

IT Service Broker Team

We liaison with business leaders, end users and application

owners.

Public Cloud Management Team

We form relationships with

and manage cloud providers.

Traditional IT Management Team

No surprise! We maintain the

traditional IT environment.

Private Cloud Management Team

We build and manage a private cloud service to

host critical applications.


#GartnerSYM

Edge Analytics: Taking Place at the Logical Extremes of Your Network

Tax and Revenue:• Fraud Detection

• Increase Compliance

Policymaking:• Citizen Sentiment Analysis

• Real-time Impact Analysis

Transportation:• Dynamic Road Charging

• Fleet Management

Descriptive:• What happened?

• What is happening?

Diagnostic:• Why did it happen?

• What key relationships?

Predictive:• What will happen?

• What if? How risky?

Prescriptive:• What should happen?

• How can I optimize?

Public Safety:• Situation Analysis

• Crime Detection and Prevention


#GartnerSYM

Digital Government Platforms Will Optimize Your Enterprise Architecture

Zaha Hadid Architects, Port House, Atwerp Port Authority, Belgium

Incorporates

legacy systems

and data

Crosses

agencies

and sectors

Integrates

service delivery


#GartnerSYM

The Internet of Everything: More Things Will Take Action With Government Data

Things

Business

People

Today

Tomorrow

Data

Data

Job LossEmergency Response

Elderly Home Care

The Civic Moment

An event that triggers the exchange of data and coordinated actions across a network of people, businesses and things to achievea singular objective.


#GartnerSYM

Digital Government Depends on Diverse and Newly Critical Executive IT Roles

Chief Digital Officer:

• Community oriented

• Citizen engagement focus

• Increases the value of government information for the public and industry

Chief Technology Officer:

• Technology and sourcing oriented

• Customer support and vendor engagement focus

• Delivers the best value for IT servicesto government agencies

Chief Information Officer:

• Business oriented

• Employee engagement and innovation focus

• Increases the value of government information across the enterprise

Chief Digital Officer

Chief Technology

Officer

Chief Information

Officer

Chief Information Security Officer

ICT Policy and

Standards


#GartnerSYM

Government CIOs Must Build Up Current IT Service Capabilities …

Organization(People):

• Strategicbusiness focus

• Workforce competencies

• Leadership qualifications

• Organizational resilience

Information Management

Foundation (Data):

• Information asan asset

• Interoperabilityas a principle

• Reuse as a requirement

Programand Project

Management(Process):

• Governance model

• Management systems

• Fit for purpose mindset

Appropriate Platform

(Technology):

• Systems engineering competency

• End-to-end solution integration

• Relentless incrementalism


#GartnerSYM

… And Adopt New IT Management Strategies

Bimodal IT

Pace-Layered Application Strategy

Adaptive Sourcing Mode 1

Mode 2

Innovation

Differentiation

Record


#GartnerSYM

Systems of Differentiation (Unique)

Use the Gartner Pace-Layered Approach to Redefine Your Application Portfolio

Systems of Record (Common)

Systems of Innovation (New)

Base RegistriesFinancial

Management

Human Capital

Management

Records

Management

Constituent

Services

Domain

Applications

Collaboration Open Data Crowdsourcing Mobile Apps

Sharing and

Cloud

Consumerization

and Cloud

Analytics

BPaaS

SaaS

CRMCluster Shared

Services


#GartnerSYM

Systemsof

Innovation

Systemsof

Differentiation

Systems of

Record

Mode 1

-

+

Gove

rna

nc

e

+

-

Ch

an

ge Mode 2

Bimodal IT Capability Managesa Pace-Layered Application Portfolio


#GartnerSYM

Innovate

Differentiate

Run

The IT Capabilities That Deliver Outcomes for Digital Government

If You Align All Five Together Then

Busin

ess O

utc

om

es F

low

F

rom

Innovation t

o R

un

Go

ve

rna

nc

e

En

terp

ris

e A

rch

ite

ctu

re

Mu

ltis

ou

rcin

g M

an

ag

em

en

t

Bu

sin

es

s P

roc

es

s M

an

ag

em

en

t

Ris

k M

an

ag

em

en

t


#GartnerSYM

Lead the Digital Transformation of Government

Nexus Technologies

ExperienceWith

Enterprise Processes

ExperienceWith

Enterprise Information

Knowledge of Policy and Regulation

Civic Moment

Mode 1

Mode 2Innovation

Differentiation

Record


#GartnerSYM

Recommended Gartner Research

Hype Cycle for Digital Government, 2014Neville Cannon and Rick Howard (G00263793)

Digital Government Is a Journey Toward Digital BusinessAndrea Di Maio and others (G00262811)

2014 CIO Agenda: A Government PerspectiveRick Howard and Poh-Ling Lee (G00262254)

Hype Cycle for Application Development, 2014Thomas E. Murphy and others (G00264031)

Tutorial: Successful Approaches to Citizen Electronic Identification Initiatives in GovernmentJeff Vining (G00258935)

Hybrid IT: Delivering IT as a Provider and a Trusted BrokerThomas J. Bittman and others (G00245906)

For more information, stop by Gartner Research Zone.

http://www.gartner.com/document/2805119?ref=QuickSearch&sthkw=G00263793&refval=141541496







#GartnerSYM

Visualize

Lead

Execute

Alexandre BlauthExecutive Partner

Latin America

@ablauth

technology trends and digital government · hype cycle for digital government, 2014: introduces an...

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