technology is meant to improve workplace productivity here

Technology is meant to improve workplace productivity

Here’s how you can ensure it does

25 Mar 2021

Agenda

Rise of SaaS

Enterprise Technology Stack

Adoption Challenges

Driving Adoption with a DAP

Economic Benefits of using a DAP

Demo

Questions

2020 needed Reaction.

2021 needs Transformation.

Hybrid workplace

87% of employees prefer

a ‘hybrid’ working model

Forbes

Skill gap

90% of executives are currently

dealing with skill gaps

McKinsey

Change management

70% of digital transformation projects

fail due to employee resistance

Forbes

Rise of SaaS

$4 Million

Spend per year

Blissfully

50%

Increase in spend

in 2 years

2000 Employees

288 Apps

Collaboration ATS End-User Computing

HCM LMS CRM/ERP/SCM

Support Tools

Multiple applications for end users

HCM CRM CPQ CLM End User Computing

Invoice & Expense

Sales Performance

Get Paid Check Commission

Invoice Customer Store Contract

Sign Contract

Configure Quote

Create Opportunity

The Sales stack

The HR Technology stack

HCM

Payroll LMS HCM Payroll HCM ATS

Offboard Employee

Run Payroll

Review Performance

Learning & Training

Enroll in Benefits Onboarding Recruit

Employee

POLL

The missing link

>80%

HR leaders struggle with employees’ adoption

of their current HR Technology

PWC - Workforce of the future

Gallup - American workplace report

Poor employee adoption is a key reason for the failure of HR

transformation projects

Adoption Challenges

Varying

user behaviour

Managing

Change

Multiple

Workflows

Traditional Learning Methods Alone Are Not Effective Anymore

Classroom training is not

always effective

Poor Retention

The Forgetting Curve

90% of knowledge acquired

in a classroom

is forgotten within 1 week

Documentation discovery

is time consuming

Lost Productivity

30% of a typical working day

is spent on

knowledge discovery

IDC

Learner behaviour is

changing

Reduced engagement

Today’s learners expect

knowledge to be instant,

contextual & experiential

#Netflix #Uber

Reimagine Learning Delivery

Just enough

Bite sized information

Just in time

At the moment of need

Just for me

Personalized at scale

POLL

Driving Adoption with a Digital Adoption Platform (DAP)

Digital Adoption Playbook 2020 - Everest Group

HR Technology Adoption worsens with time: DAP can help

Economic Benefits of using a DAP

Drive faster onboarding and adoption

of critical workflows with Interactive

flows and Task List

Faster Adoption 1

Optimize User Experience with in-

depth analytics on application

engagement and Help content usage

Improved User Experience 2

Drive down support cost with

contextual Help on-demand, in the

moment of need

Reduced Support Cost 3

Ensure data accuracy and improve

process compliance with smart tips

and data validation

Improved Compliance 4

Auto parts retailer in the US drives down employee support cost on Oracle HCM

Objectives

● Personalized onboarding and task list to ensure seamless onboarding of new users

● On screen interactive guidance to guide users through their tasks in the application

● On-demand Self-Help for users in the moment of need, wherever they are in the application

Whatfix in action

Impact

● Reduce the time taken to onboard and train new users on the Oracle HCM application

● Reduce the number of support queries received by the employee support team

● 90% reduction in the number of support calls

● ~50% reduction in query resolution time per query in the employee support desk

● 40% reduction in knowledge discovery time (time spent on finding Help articles for Oracle HCM)

DEMO

QUESTIONS

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