social business in action: social business summit sydney
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Social Business Design in Action
Robin Hamman (@cybersoc)Headshift Europe
Thursday, 25 March 2010
[headshift clients]Thursday, 25 March 2010
• New Statesman New Media Awards 2008: Winners
• Prospect Magazine Think Tank of the Year Awards 2006: Best website
• New Statesman New Media Awards 2006: Highly commended
• International Information Industry Award 2005: Innovation in Knowledge Management
• New Media Age Effectiveness Awards 2004: Best Public Sector Website
• International Information Industry Award 2003: Best intranet / extranet
• CRM Industry Awards 2003: Innovation of the Year
• International Visual Communication Association Awards 2003: Commended
• Forrester Groundswell Awards 2008: Finalists • HEIST Awards for Education Marketing: Gold • Marketing Week Best Packaged Goods Web
Site: Top 10 placement• Legal Business Best Legal Website: Top 20
placement• Internet Marketing Attorney: Global Top 10
placement• Revolution New Media Marketing Awards:
Best use of new media for customer service• IVCA Awards: Two Runner-up positions• New Media Age Effectiveness Awards: Finalist• New Statesman New Media Awards: Finalist• Central IT Unit, Cabinet Office: example of
best practice
[headshift awards]Thursday, 25 March 2010
[user centred process]Thursday, 25 March 2010
[user centred process]Thursday, 25 March 2010
[One&Other (Sky Arts)]Thursday, 25 March 2010
[opportunities]
real opportunities...
Thursday, 25 March 2010
[opportunity one]
the whole web is your canvas
Go to Your Audience
Thursday, 25 March 2010
[Do the Green Thing]Thursday, 25 March 2010
[Royal Dutch Shell]Thursday, 25 March 2010
[opportunity two]
learn by watching what they say and do
Activate Your Customers
Thursday, 25 March 2010
[MetroTwin (British Airways)]Thursday, 25 March 2010
[Fix My Street]Thursday, 25 March 2010
[MP's Expenses]Thursday, 25 March 2010
[opportunity three]
listen and learn
Learn to Listen
Thursday, 25 March 2010
[people are talking]Thursday, 25 March 2010
[monitoring platform]Thursday, 25 March 2010
[monitoring platform]Thursday, 25 March 2010
[opportunity four]
wherever they are
Engaging With Customers
Thursday, 25 March 2010
[acknowledging problems]Thursday, 25 March 2010
[getsatisfaction.com]Thursday, 25 March 2010
[getting the whole business involved]Thursday, 25 March 2010
[engagement strategy]Thursday, 25 March 2010
[Global Consumer Brand]Thursday, 25 March 2010
[Global Consumer Brand]Thursday, 25 March 2010
[opportunity five]
enterprise collaboration
Working Together
Thursday, 25 March 2010
[BP Marketing Intranet]Thursday, 25 March 2010
[Global Brand Legal Dept]Thursday, 25 March 2010
[opportunity six]
sharing ideas and experience
Wider Collaboration
Thursday, 25 March 2010
[Audience? Producer?]Thursday, 25 March 2010
[Global Investment Group]
Logo LogoLogo
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Thursday, 25 March 2010
[Global Investment Group]
Logo LogoLogo
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Thursday, 25 March 2010
[MentorNet]Thursday, 25 March 2010
[MentorNet]Thursday, 25 March 2010
[the beginning]
Social Business Design in Action
Robin Hamman (@cybersoc)Headshift Europe
Thursday, 25 March 2010
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