shifting complacency and the sense of entitlement to engagement and productivity

Shifting Complacency and the Sense of Entitlement to

Engagement and Productivity

CAHRMA Conference Presentation

WHAT’S GOOD?

4/14/2015

Certified Human Resource ProfessionalMaster Practitioner & Coach in

Time Line Therapy ®Hypnotherapy

Neuro-Linguistic ProgrammingMaster Trainer

Tal Moore

Charlotte Larocque

Past President of National Native America Human Resources Association (NNAHRA) – Four elected terms

NNAHRA Executive DirectorMaters in Organizational Development

Proud Tribal Human Resource Professional Certified

I believe that every individual is born with unlimited potential and

it is his/her thinking that creates success. I am committed to providing my clients with the resources to augment current

potentials, create performance and, thus, positive change within

the workplace.

• According to the Conference Board of Canada over 60% of employees

are willing to move to a different job if it is more attractive, not necessarily

because it offers more pay.• Career Growth, Learning and Development ranked #2 behind

Exciting Work & Challenge in a recent Career System International Survey

• Fair Pay being ranked #4 in terms of employee retention.

http: / /www.canadahrcentre.com/solutions/employee-engagement/

The statistics on employee engagement are shocking.

What Does it Cost to Train a New Employee (on average)?

•To hire and train a new employee and to have them reach the output of the employee who just vacated the job.• 30-50% of the annual salary of entry-

level employees • 150% of middle level employees

• Up to 400% for specialized, high level employees

What does a 15 minute break cost a company?

• If an employee makes $33.5 an hour:

What does a 15 minute break cost a company?

• With burdens it costs an employer $45 an hour:

• Each break costs $11.25

What does a 15 minute break cost a company?

• If an employee makes $45 an hour:• Each break costs $11.25

• Times twice a day = $22.50

What does a 15 minute break cost a company?

• If an employee makes $45 an hour:• Each break costs $11.25• Times twice a day = $22.50

• Time 2 because they are not productive during that time = $45.00

What does a 15 minute break cost a company?

• If an employee makes $45 an hour:• Each break costs $11.25• Times twice a day = $22.50

• Times 2 because someone else has to be paid to make up for that time = $45

What does a 15 minute break cost a company?

• If an employee makes $45 an hour:• Each break costs $11.25• Times twice a day = $22.50

• Times 2 because someone else has to be paid to make up for that time = $45

• Times 242 days (accounting for 8 Statutory Holidays and 2 weeks holidays) = $10,890 (based on 2080

hours in the year)

What does a 15 minute break cost a company?

• If an employee makes $45 an hour:• Each break costs $11.25• Times twice a day = $22.50

• Times 2 because someone else has to be paid to make up for that time = $45

• Times 242 days (accounting for 8 Statutory Holidays and 2

weeks holidays) = $10,890•THAT IS FOR EACH EMPLOYEE!

What does a 15 minute break cost a company?

•Times 300 employees = $3,267,000

What does a 15 minute break cost a company?

•At a 6% profit margin, a company will have to increase sales by

$54,450,000 •Just to cover the cost of coffee breaks

• That same employee that you are paying to take coffee breaks is costing you

• (just to be fair we will say he/she is a fast learner• At 30%)

•$28,080

"We can't solve problems by using the same kind of thinking

we used when we created them."

Albert Einsteinhttps://www.youtube.com/watch?v=0344qRfAOtA

Qualities & Skills of a Good Leader

1. Communication2. Attitude3. Integrity4. Vision / Strategy5. Relationships6. Buy-In7. Adaptability8. Teamwork

9. Coaching & Developing

10.Decision Making11.Atmosphere /

Culture12.Focus /

Commitment

It is never too late to nurture good values and beliefs.

Factors that influence people and result in

them holding from being at their optimum level:

• Lack of trust• Social conditioning• Labels• Self-perceived worth• Different learning

styles• Lack of

understanding others• Acceptance of others

• Acknowledging and valuing their uniqueness and that of others

• How they think others will react

• Negative emotions• Self-talk

Communication1. Internal 2. External

The message you are delivering to yourself.

The message you are delivering to others.

Internal and External Communications form the foundation for our values and

beliefs. https://www.youtube.com/watch?v=yR0lWICH3rY

Internal vs. External CommunicationExternal

• The message we send to others• Spoken: There are two components

to spoken communication.– Verbal: This is what you are

saying.– Paraverbal: This means how

you say it – your tone, speed, pitch, and volume.

– Quasi Verbal: Umms, ahhs etc.– Non-Verbal: These are the

gestures and body language that accompany your words. Some examples: arms folded across your chest, tracing circles in the air, tapping your feet, or having a hunched-over posture.

• Written: Communication can also take place via fax, e-mail, texts or written word.

Internal

• How we translate the messages that are sent to us

• Our thoughts and beliefs

https://www.youtube.com/watch?v=7DHcn7KXMZ0

Trust & Rapport

• People deal with people they like and that are like them.

• This applies to internal and external customers.

A Leader doesn’t just get the message across – a leader IS the message!

What to look for:• Conflict resolution.• People's adaptability

and flexibility.• The clarity

of communications.• Creative thinking.• Inclusion.• Coaching and mentori

ng.• Safety consciousness.

• Personal accountability.

• The degree of collaboration.

• Interpersonal negotiation skills.

Organizational Culture• the behavior of humans who are part of an

organization and the meanings that the people attach to their actions. Culture includes the organization values, visions, norms, working

language, systems, symbols, beliefs and habits. It is also the pattern of such collective

behaviors and assumptions that are taught to new organizational members as a way of perceiving, and even thinking and feeling.

Organizational culture affects the way people and groups interact with each other, with

clients, and with stakeholders.

https://www.youtube.com/watch?v=fW8amMCVAJQ

When you change your thinking, you

change your results!

Increase Your Productivity

WIIFY?

• Personal Growth• Your livelihood

• Sense of accomplishment• Transference to your personal life

• Health• Happiness• Pride

• Meeting your basic human needs

Hire for Attitude, Train for Skills…AND train for the attitude you

desire…after all

THEY DON’T KNOW WHAT THEY DON’T KNOW!

Thank You!

larocqueca@gmail.com204-573-0798

taldmoore@gmail.com760-898-3693