sharepoint conference recap - adoption session

KMA SharePoint Recap

Welcome and Introduction

Why We’re Here: SharePoint Conference 2011

• Six people

• One week

• Cross-country

• Conference fee

• Travel expenses

• Opportunity cost

• Total: > $50,000

KMA’s Investment

• Cool stuff we learned at SPC11

• Why we think it matters to you, our clients and prospects

• What we recommend you do next as a result.

Today’s Approach: 3 Simple Themes

Client: "We don't have a development farm.”

Consultant: No, actually, you don't have a production farm."

A Couple Quick Highlights – Best Quote

• SQL 2012 (“Denali”)

– 7,500 concurrent users

– 14 TB content database

– 107 million records in search results

• UNPLUGGED ON STAGE

• Full failover in 42 seconds

A Couple Quick Highlights – Best Demo

Agenda

Time Topic Owner

9:30am – 9:40am Introduction Mike Gilronan

9:40am – 10:00am Project Server Amy Talhouk

10:00am – 10:30am Adoption Chris Bortlik &

Karina Vatynskaya

10:30am – 10:50am Business Process Automation

(non-Developer version)

Deanne Damato

10:50am – 11:00am BREAK

11:00am – 11:30am Social Computing Mike Gilronan

11:30am – 12:00pm External Facing Websites

(Extranets and WWW)

Derek Cash-Peterson

12:00pm – 12:30pm Business Intelligence with SQL Server 2012 Chris McNulty

Drive Adoption and Get Users Excited about SharePoint 2010

Chris Bortlik Karina Vatynskaya

SharePoint Technology Specialist Analyst

Microsoft Knowledge Management Associates

Portions of this presentation were originally presented by Chris Bortlik and Scott Jamison at the 2011 SharePoint Conference.

The original slides presented can be found here:

http://tinyurl.com/spc11adoption

Attribution

• Part 1: The Challenge of Adoption

• Part 2: Must-Haves in Your Adoption Strategy

• Part 3: Find Your Killer Application

• Part 4: Must-Have Resources

Session Info

• Microsoft SharePoint technology specialist • Joined Microsoft in 2008 • Microsoft customer for 14 years prior • Works with Enterprise customers and partners in the

Northeast • Speaks frequently at Microsoft events, SharePoint

Saturdays, user groups, webinars • “SharePoint Insider” • Blog: blogs.technet.com/cbortlik • Twitter: @cbortlik

Who is Chris Bortlik?

Part 1: The Challenge of Adoption

• Connecting SharePoint to Biz Goals – Users want to see the connection

– Outcomes, not requirements

• Elegant Solution Design – Don’t make users go through five screens to do one task

– Example: Tagging instead of folders

• ‘WIIFM’ – “What’s in it for me?” – users want to understand what they get

out of using the system (why they have to add metadata, for example)

What Users Want

Part 2: Must-Have Elements to Your Adoption Strategy

1. Communication Plan

2. Training Plan

3. Content Conversion Plan

4. User Support Plan

5. Incentives and Reward Plan

6. Executive Sponsorship Plan

7. Information Architecture Plan

Must-Have Elements

1. Communication Plan

2. Training Plan

3. Content Conversion Plan

4. User Support Plan

5. Incentives and Reward Plan

6. Executive Sponsorship Plan

7. Information Architecture Plan

Must-Have Elements

• Frequent – CEO Blogs – Town Hall Meetings – Posters

• Fun – Online Scavenger Hunts – Portal Naming Contest

• Two-way – Survey/Feedback – Polls

Communications Plan – KMA Best Practices

• WIIFM – saving time – One Stop Shop – Collaboration

• Have a Fantastic User Experience – Invest in an information

architecture

• Taking away the alternatives – File shares – Email Attachments

Incentives and Reward Plan – KMA Best Practices

Part 3: Find Your Killer Application

• A = V > C

• Adoption = Value > Change

The Magic Formula for Adoption

• Make people want to use SharePoint

– Remember – most times they have a choice

Hint: just using SharePoint as a file share replacement is not a good reason

• Make SharePoint part of some critical business process/flow

– So they need to use SharePoint

• Remember the adoption curve & tipping point mentioned earlier?

Why Killer Applications Matter?

• Internal User/Focus Groups

• User Champions

• Executive Sponsors

• Surveys

• Microsoft Experience Center - http://envisionthepossible.com

How to Identify Your Killer Application?

YouTube for the Enterprise

• What – Internal podcasting solution

• Why – Need a secure solution for sharing content worldwide

• How – Allows employees to share, view & rate videos. Recognizes top contributors & highly rated/viewed content.

• Actions – Review how Microsoft implemented this with SharePoint 2010 -

http://tinyurl.com/msftacademy

– Read about how to make the business case for social computing- http://tinyurl.com/whyspsocial

YouTube for the Enterprise

Idea & Innovation Management

• What – Solution for soliciting feedback & responses to corporate challenges

• Why – Need employee, customer & partner engagement, and new ideas in the pipeline

• How – Drives adoption by streamlining process for posting ideas, sharing, rating, commenting

• Action – Watch SPC354 “Managing Innovation with SharePoint & Project Server

2010”

Idea & Innovation Management

Part 4: Must-Have (Free) Resources

• Format: Pre-loaded SharePoint site collection

• Content: End user productivity training in a variety of formats (documents, videos, podcasts, etc.) with free quarterly updates

• Blog: Tips and tricks for end user productivity

• Train the trainer: Coach program

• Products: Office 2007 & SharePoint Server 2007 or Office 2010 & SharePoint 2010

• Try It: http://tinyurl.com/seprodhub

• Get It: http://tinyurl.com/spprodhub

Productivity Hub 2010

I Use SharePoint

Local SharePoint User Groups

http://tinyurl.com/spusers

• Understand the Challenges

– Just because you build it, doesn’t mean they will come

– Adoption won’t happen magically (even though you want it to)

– Users of SharePoint have jobs & other options to get their work done (e.g. email)

• Have a Plan

– Not having a plan is planning to fail

– Use one or more angles (communication, training, user support, etc)

– Break SharePoint rollout phases down into smaller chunks to help people absorb it

– Plan for continual long term engagement

• Training & Communication Planning is Key

– Use the great resources out there

– Many are free

Summary

Contact Info:

Chris Bortlik

Email: chris.bortlik@microsoft.com

Blog: blogs.technet.com/cbortlik

Twitter: @cbortlik

Karina Vatynskaya

Email: kvatynskaya@kma-llc.net

Thank You!

Final Words and Resources

Evaluations – We All Evaluate One Another…

How to Sustain the Conversation

Topic Owner E-mail Twitter Blog

Project Server Amy Talhouk

atalhouk@kma-llc.net @atal64 http://blogs.kma-

llc.net/kma/

Adoption Chris Bortlik &

Karina Vatynskaya

cbortlik@microsoft.com @cbortlik http://blogs.technet.com

/cbortlik

Business Process

Automation

Deanne Damato

ddamato@kma-llc.net http://blogs.kma-

llc.net/kma/

Social Computing Mike Gilronan mgilronan@kma-llc.net @mikegil http://kmamikegil-

blog.kma-llc.net/

External Facing Websites Derek Cash-Peterson

dcash-peterson@kma-llc.net @dcpkma http://blogs.kma-

llc.net/goodpoint/

BI -- Powered by SQL

Server 2012

Chris McNulty

chris.mcnulty@quest.com @cmcnulty20

http://www.chrismcnulty.

net/blog/default.aspx

• KMA Event: 22 November – Amy Talhouk – New England SharePoint User

Group – 5 ways SharePoint can benefit

your PMO

• KMA Webinar: 14 December – Derek Cash-Peterson – “How We Did It” Extranets for

Partners and Customers – http://info.kma-llc.net/kma-

webinar-sharepoint-based-partner-portal/

In Closing…KMA Stuff

• Gilbane Conference:

30 November – 1 December

– http://gilbaneboston.com

• Microsoft Project Conference 2012

– Phoenix

– March 19-22, 2012

– http://msprojectconference.com

• SharePoint Conference 2012

– Las Vegas

– November 12-15, 2012

In Closing…Other Stuff

THANK YOU!

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