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Hannah Ward121 Westfield Road, 3rd Floor Holyoke, MA 01040

hward1184@gmail.com / (413) 896-6372

Who I am:I am a confident 30 year old creative problem solver and omnivert. I love to organize and help make the quality of life better for the people around me, and I am a passionate MAKER at heart.

What I've Done

Marketing/Office Assistant (January '07-Present)IRON HORSE ENTERTAINMENTNorthampton, MABasic Clerical Duties, Ordering Supplies, Researching & Collectinginfo on Musicians/Bands/Performing Artists, Maintaining Social Media, Maintaining Email list, Updating Website to Employer Specifications, Reviewing & Updating Venue Policies, Maintaining Google Calendars, Basic Graphic Design, IT troubleshooting, Train& Supervise Interns, Creative Problem Solving, Creative Research Projects, Window Displays, Answering Phones, Event Planning

Artistic Director (2012-2014)BEATDOWN PRODUCTIONS Southampton, MACoordinated & Created Atmosphere/Decorations for DJ Dance nights & Special Events around Western MASS

Customer Service / Ticket Clerk / Interim Box Office Manager (Sept. '07-'10,2012-May '14, July 2014-June 2015)NORTHAMPTON BOX OFFICENorthampton, MACustomer Service, CRM, Sales, Data Entry, Scheduling, Running Reports, Cash Handling, Deposits, Ordering Supplies, Managing Other Employees, Hiring, Training, Writing Training Manuals

Office Assistant (September 2003-January 2008)UMASS HOUSING SERVICESAmherst, MAData entry, purchase orders, contract procedures, copying, courier service/deliveries, scheduling, spreadsheets, answering the phones

For The Record (2004-2006)Sales ClerkAmherst, MACustomer Service, Sales, Retail Displays, Inventory

What I've Studied

Sociology, BAUMASS, 2003-2007Amherst, MA

Management CourseHCC, 2015Holyoke, MA

Why I'm Different

I'm empathic, intuitive, and highly adaptable.

I was a Girl Scout for 12 years.

I am passionate about learning. I am in a constant state of trying to find better ways of doing things, looking to refine quality of life.

I treat all people with the respect and care I wish to receive regardless of who they are.

I can follow directions, but also take charge when they need presents itself.

What I Can Contribute

A positive friendly attitude with an 'always learning' mindset.

I am passionate about creating a comfortable atmosphere.

Organized, fast-learning, hard-worker who will get the assigned jobs done on time with little oversight.

I can anticipate problems before they arise & offer several creative solutions to solve them when they do.

References: Available Upon Request

hward1184@gmail.com / (413) 896-6372