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Hannah Ward 121 Westfield Road, 3 rd Floor Holyoke, MA 01040 [email protected] / (413) 896-6372 Who I am: I am a confident 30 year old creative problem solver and omnivert. I love to organize and help make the quality of life better for the people around me, and I am a passionate MAKER at heart. What I've Done Marketing/Office Assistant (January '07-Present) IRON HORSE ENTERTAINMENT Northampton, MA Basic Clerical Duties, Ordering Supplies, Researching & Collecting info on Musicians/Bands/Performing Artists, Maintaining Social Media, Maintaining Email list, Updating Website to Employer Specifications, Reviewing & Updating Venue Policies, Maintaining Google Calendars, Basic Graphic Design, IT troubleshooting, Train & Supervise Interns, Creative Problem Solving, Creative Research Projects, Window Displays, Answering Phones, Event Planning Artistic Director (2012-2014) BEATDOWN PRODUCTIONS Southampton, MA Coordinated & Created Atmosphere/Decorations for DJ Dance nights & Special Events around Western MASS Customer Service / Ticket Clerk / Interim Box Office Manager (Sept. '07-'10,2012-May '14, July 2014-June 2015) NORTHAMPTON BOX OFFICE Northampton, MA Customer Service, CRM, Sales, Data Entry, Scheduling, Running Reports, Cash Handling, Deposits, Ordering Supplies, Managing Other Employees, Hiring, Training, Writing Training Manuals Office Assistant (September 2003-January 2008) UMASS HOUSING SERVICES Amherst, MA Data entry, purchase orders, contract procedures, copying, courier service/deliveries, scheduling, spreadsheets, answering the phones For The Record (2004-2006) Sales Clerk Amherst, MA Customer Service, Sales, Retail Displays, Inventory What I've Studied Sociology, BA UMASS, 2003-2007 Amherst, MA Management Course HCC, 2015 Holyoke, MA Why I'm Different I'm empathic, intuitive, and highly adaptable. I was a Girl Scout for 12 years. I am passionate about learning. I am in a constant state of trying to find better ways of doing things, looking to refine quality of life. I treat all people with the respect and care I wish to receive regardless of who they are. I can follow directions, but also take charge when they need presents itself. What I Can Contribute A positive friendly attitude with an 'always learning' mindset. I am passionate about creating a comfortable atmosphere. Organized, fast-learning, hard-worker who will get the assigned jobs done on time with little oversight. I can anticipate problems before they arise & offer several creative solutions to solve them when they do. References: Available Upon Request [email protected] / (413) 896-6372

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Hannah Ward121 Westfield Road, 3rd Floor Holyoke, MA 01040

[email protected] / (413) 896-6372

Who I am:I am a confident 30 year old creative problem solver and omnivert. I love to organize and help make the quality of life better for the people around me, and I am a passionate MAKER at heart.

What I've Done

Marketing/Office Assistant (January '07-Present)IRON HORSE ENTERTAINMENTNorthampton, MABasic Clerical Duties, Ordering Supplies, Researching & Collectinginfo on Musicians/Bands/Performing Artists, Maintaining Social Media, Maintaining Email list, Updating Website to Employer Specifications, Reviewing & Updating Venue Policies, Maintaining Google Calendars, Basic Graphic Design, IT troubleshooting, Train& Supervise Interns, Creative Problem Solving, Creative Research Projects, Window Displays, Answering Phones, Event Planning

Artistic Director (2012-2014)BEATDOWN PRODUCTIONS Southampton, MACoordinated & Created Atmosphere/Decorations for DJ Dance nights & Special Events around Western MASS

Customer Service / Ticket Clerk / Interim Box Office Manager (Sept. '07-'10,2012-May '14, July 2014-June 2015)NORTHAMPTON BOX OFFICENorthampton, MACustomer Service, CRM, Sales, Data Entry, Scheduling, Running Reports, Cash Handling, Deposits, Ordering Supplies, Managing Other Employees, Hiring, Training, Writing Training Manuals

Office Assistant (September 2003-January 2008)UMASS HOUSING SERVICESAmherst, MAData entry, purchase orders, contract procedures, copying, courier service/deliveries, scheduling, spreadsheets, answering the phones

For The Record (2004-2006)Sales ClerkAmherst, MACustomer Service, Sales, Retail Displays, Inventory

What I've Studied

Sociology, BAUMASS, 2003-2007Amherst, MA

Management CourseHCC, 2015Holyoke, MA

Why I'm Different

I'm empathic, intuitive, and highly adaptable.

I was a Girl Scout for 12 years.

I am passionate about learning. I am in a constant state of trying to find better ways of doing things, looking to refine quality of life.

I treat all people with the respect and care I wish to receive regardless of who they are.

I can follow directions, but also take charge when they need presents itself.

What I Can Contribute

A positive friendly attitude with an 'always learning' mindset.